Excellent customer service. Did a great job on my car!Honest, reliable, affordable. This will be the only place I bring my car to get fixed.

After years of referring business and several repairs for my family, I spent over $1000 and 2 weeks of in and out of the shop only to be told they can’t fix it and to go somewhere else. They were not even willing to provide a partial refund for misdiagnosing and not being able to repair. Beware.

Excellent customer service, very professional, and they explain the work that was completed on your car or any suggestions they might have. Its nice having a place that you like and trust! I would give them 6 stars!

Had my daughters 08 Passat towed here April 2nd after the engine died. Tuffy told us that the timing chain was broken and belt would need to be replaced also. They said there would be valve damage and they could only do a full engine replacement. Before towing to DBMW I told Jim on the phone exactly what Tuffy diagnosed. They quoted me $2,200 for replacing those and head gasket repairs.After following up 2 weeks later they still hadn’t looked at it (ok no problem). 1 week later they started looking at it, but still had to see what all it needed and Chandler didn’t have an official estimate or breakdown. Another week and it was the same answer.Finally Friday May 14th I talked to Chandler again and said it’s been way too long and I haven’t received 1 call from them in all this time and every time I call there is no update. I gave them until Monday morning to get me an actual update and costs. Monday morning 9:30 I called and there was still no progress, but they promised me something in the afternoon. By 4:30 I knew they closed at 5 and I still hadn’t gotten a call. I called and talked to Jim who told me that the estimate was $3,000 because the timing chain and belt needed replaced and they would have to inspect the cylinders still because they didn’t know how many might need repaired. So basically after over 1 month he told me exactly what I had already told him and he still didn’t know exactly the full scope of the job.I told them I had no faith in their abilities at this point and I was going to tow it somewhere else. I have them till 12n Tuesday to have it ready. When I got there with the truck Jim charged me $275 before he’d give me the keys back. The piece of paper with the “work done so far” showed that the timing chain and belt needed to be replaced and that’s what they “discovered”. There was a bag of parts in the trunk that were removed, which were next to nothing. Basically these guys sat on their hands for a month and a half then responded and then decided to try and work me for money. Just so that they could justify charging me.** Replying to the owner response: I never asked or expected you to work on my car for free, so dont try to confuse people with that. You waited over a month to touch it. When you did, you disassembled parts of the engine very quickly and last minute, only to tell me what I already knew. The new shop that I took it to, gave me a lot more insight on just how poor of a job you guys did at even inspecting anything. I was aware of a broken timing belt and timing chain and told you that. It was unfair to charge anything based on work you think you did. I have been able to get a reputable shop to do twice the work you guys did in 1 week vs. 1 month for a lower estimate. Instead of leaving false and misleading replies, perhaps you should try and fix your customer service issues.**

Highly recommend! Quick, cost-effective, great service, and friendly. Thanks Chandler for getting me in and out within an hour!

I think Jim is the best. I came to him for help with my car after i lost my hisband. He has always given me the best advice. I cant praise DBMW enough and would recommend them...infact i have done exactly that.

Always reliable & fairly priced.

Liars and criminals. I was charged $700 dollars to replace 3 radiator hoses I found oem online for $150. As if that wasnt enough I was charged $150 dollars because I said, see if theres an easy fix to the stereo not working. Its still not working I got charged for 1.5 hrs .. all I said was if its obvious and there is an easy fix. I also made it very clear it wasnt worth any money to me. And if that wasnt enough I got charged 50 dollars just to look, literally look at my dash lights (abs) and confirm to me that yes the light is on. Soo $150 in radiator hoses cost me $1000 bucks ... like I said, criminal. Knew I wouldnt be back so they milked it.

Had my daughters 08 Passat towed here April 2nd after the engine died. Tuffy told us that the timing chain was broken and belt would need to be replaced also. They said there would be valve damage and they could only do a full engine replacement. Before towing to DBMW I told Jim on the phone exactly what Tuffy diagnosed. They quoted me $2,200 for replacing those and head gasket repairs.After following up 2 weeks later they still hadn’t looked at it (ok no problem). 1 week later they started looking at it, but still had to see what all it needed and Chandler didn’t have an official estimate or breakdown. Another week and it was the same answer.Finally Friday May 14th I talked to Chandler again and said it’s been way too long and I haven’t received 1 call from them in all this time and every time I call there is no update. I gave them until Monday morning to get me an actual update and costs. Monday morning 9:30 I called and there was still no progress, but they promised me something in the afternoon. By 4:30 I knew they closed at 5 and I still hadn’t gotten a call. I called and talked to Jim who told me that the estimate was $3,000 because the timing chain and belt needed replaced and they would have to inspect the cylinders still because they didn’t know how many might need repaired. So basically after over 1 month he told me exactly what I had already told him and he still didn’t know exactly the full scope of the job.I told them I had no faith in their abilities at this point and I was going to tow it somewhere else. I have them till 12n Tuesday May 18th to have it ready. When I got there with the truck Jim charged me $275 before he’d give me the keys back. The piece of paper with the “work done so far” showed that the timing chain and belt needed to be replaced and that’s what they “discovered”. There was a bag of parts in the trunk that were removed, which were next to nothing. Basically these guys sat on their hands for a month and a half then responded and then decided to try and work me for money. Just so that they could justify charging me.I’m far from done with this scam shop. I highly suggest you stay far far away from this place.

Fast service, very knowledgeable about whats needed. They dont sell you extra like the dealerships and put integrity behind their work. I would recommend this place to any one who ones a German made car.

Well managed and staffed. Very pleasant and professional people. I was way early for my appointment but they got me in without delay.

I had heard great things about DBMW how they didn’t overcharge or try and sell you on something you didn’t need. How they were trustworthy and did great work! It literally says on their website and I quote, “We do it Right, for Less”. I called them up and said I needed an oil change. They were accommodating on the phone. I was like okay so far so good!I showed up today at the time we set up, the gentleman asked me what they were doing today? I thought that’s odd because I had booked a time for an oil change but no worries.I said I am here for my oil change. He asked my name, then he asked what type of vehicle I had, something is off, I thought. Then he asked if I had ever been here before, I said no, this is my first time. He took my info and entered me into the system and I said I have air filters on my front seat could you pop those in. He said yeah for sure. We can have it ready by this afternoon.I thought that is a little odd because I asked on the phone how long it takes and whomever I spoke with told me 30-45 minutes. But hey things happen so I was accommodating and left the car. Good thing I had my wife follow me.I get a call around 11:40am 2+ hours after I dropped it off, saying it was ready. Okay they were good on their time, he told me by this afternoon. They hit that time frame. I was feeling good about the experience a little off by the fact that they didn’t know I was coming, had me drop off the car instead of waiting 45 minutes. It’s about supporting a small local business and getting back to building relationships and trust within your community.I get to the shop go to pay and look at my bill. $281.84!!! I said what is this? You charged me $100 for the cabin filter and $50 for the engine air filter to put my filters in? Which they made clear on the receipt literally says provided by the customer next to each air filter and line item. The guy said well that is the charge for that time. Okay first it takes a total of 10 minutes if you haven’t ever done it before! Second, I said you didn’t tell me that at all! Knowing I was a new customer!I said are seriously going to charge me that price? He said that is the charge for the time. I asked do you think this is good business? No response I waited. I paid and he said I will go pull your car up.“We do it Right, for Less” is their motto on their website and on their receipt!Under the service tab of their website, it states: The services of DBMW are fair, reliable and affordable. DBMW stands behind all work performed and customer satisfaction is guaranteed!I feel the exact opposite of their motto!! Complete other end of the spectrum!Let’s see if they believe their motto or not stay tuned...Response from the owner: 2 hours agoWow, he calls in for an oil change, then he brings in his own parts and expects us to put them in for free. Anyone can buy parts, most can’t install them correctly. I have literally seen people ruin their engine working on their car themselves. In fact, most repair shops will not install customer supplied parts for numerous reasons. I am sorry he thought we would do repairs for free. I am fairly sure he doesn’t provide free services to his clients.Now you accuse me of wanting/expecting something for free?? Let me ask you, did you perform an extra service or repair? No! Your techs did not perform a different action, instead of putting the old ones back in they put mine in as you indicated on the invoice! What I said is are you seriously going to charge me that price? Did you charge me your full price, Yes! Did you provide me the product, NO but you charged me as though you did. Which is why I said do you think this is good business?! I waited for the correct response, & I still have not received it. I am sure that you see your fair share of inept mechanics, that is not applicable here. You got caught overcharging me, period! By the way, I value my clients & know that the only reason I am in business is because of them, not in despite of them.

Highly recommend for BMW owners! I called earlier today to see if they could look at my car and they said to come on in. Didnt expect to have my car done today. I figured it be a few days, maybe a week at most before they could get me in. But they could fix it brand-new alternator for $600 or used for $300. What a deal! Had my car done in 2 1/2 hours! I literally sat there & got some work done while waiting for my car! Very friendly & reliable. Granted they had my parts. Not always the case, but can get you in by the next day! Thanks Jim & staff!! Very grateful to have my car running again!Sophia

Great customer service, went above and beyond to help me with what I needed

Amazing staff, friendly service, and quick turnaround! These guys have been in the Jax area for longer than I can remember and Ive NEVER heard a bad word about them. Their staff is top notch, full of true enthusiasts who know their stuff. They treat you like family and strive to have you back on the road in a timely manner. I only have good things to say about my experiences with DBMW.Delete review

These guys are awesome! They went above and beyond to make sure my repairs were done right and at the right price! Im a forever customer. Thank you so much Jimmy!

Always professional and hardworking. The work is performed properly, on time and with a fair price.

Professional, Good Attitude, Well run business, friendly, knowledgeable, Good people

I had my 2006 BMW serviced twice in 2 months. Second time, I told them to inspect each and every thing, since I was going on a long trip. A week after service, I was driving to Orlando, and I noticed a burning smell. When I pulled over the car, I noticed smoke coming out of the hood and was stranded in between.In addition, when I had my car given for service, I told them about a water leakage problem in the trunk at battery compartment. They convinced me saying they had a good look at it and found no leak at all. But, I found the battery compartment filled with water when it rained after 2 days.So, I would not recommend this place to anyone. Totally disappointed with DBMW.Thanks,

DBMW is great on all points ~ they quickly accomodate my service needs and completion (oil change, tires, alignment, etc..), I find that they are more than reasonably priced, and they have always been courteous. I absolutely prefer local business over corporate, so Im thankful theyre here and look forward to continuing to call on them for any service on my car. Thanks ~ yall are awesome!

My review was supposed to be 5 star. My husband highly recommend DBMW and our experiences are always pleasing and honest service. Thank you Jim!! By the way, you will have to look up George as the customer. Thanks!!

My car repair took only 30 minutes! Very clean with modern decor. Everyone was friendly.

As an out of towner I needed immediate help. Jimmy was eager to assist even though he may never see me again. Thats what you call customer service.. Thank you sir

If your looking fast professional service. Go to DBMW. They are the best in the business and have always surpassed my expectations!

Im pretty good at fixing my own cars, but my 07 mini cooper was kicking my butt with an engine hesitation issue and fault codes. DBMW was able to fix it fast, honest, and relatively inexpensive. I highly recommend them.

I would trust my BMW 650i with no one else except Jim at DBMW. Jim is not only professional, but honest and ethical; a refreshing experience not always common within the automobile repair industry. I recommend DBMW without any reservation.

This is the review you want to read!!! I’m kind of a lousy mechanic and I thought my m3 was making a noise..... these guys could’ve replaced a valve cover and charge me $1000 instead they just we’re honest with me and gave the car back with half an hour of labor fee only for this service!!

Took my VW Passat here to have some parts replaced after my car broke down and it was returned to me in far better condition than received by the end of the work day! So thankful for these guys and their work. Its not many auto places that I feel comfortable going to being a female but I will absolutely return to DBMW after having such an amazing 1st experience with them. THANKS SO MUCH GUYS!!

Top notch automobile shop that will never try to sell you parts or services not needed for your car. The most honest auto repair shop I gave found in Jacksonville.

Idk, maybe they are better than the dealership when it comes to prices but it is a very low bar to cross. Honestly if you purchase a BMW you should either work on it yourself or have the money to pay exorbitant prices for maintenance without an issue.

Consummate professionals with great charm and humor! I highly recommend them, especially if you have an older BMW, these guys are gurus

Great service! Ive been taking my Mini to there for years.

I went there with my Mini Cooper, had to go several times right after that. Ended up spending more than 1200 on it. One time they almost charged me 600 instead of 300, they “apologized” for the inconvenience.As I grew more into mini coopers (because I had to, with the constant feeling of being f...d over), I had to see they’re not for the people.If I could give advice, NEVER go there.

Excellent hon ees t mechanics. Will always only have them service/repair my cars

Fair pricing, honest estimates- couldn’t ask for more.

Quick turnaround, professional staff, competitively priced. Highly recommend.

Fabulous service!

Thought this small, local BMW repair and maintenance business would be less expensive than Tom Bush for a simple oil change but it was NOT. In addition to charging high prices for oil and oil filter, it charge $4.50 for topping-off windshield washer fluid reservoir! I bought a gallon of ww fluid at Target and had recently filled the reservoir so they could not have added more than a cup or two of ww fluild. Not a good value or experience; very disappointing as I like to support small local businesses.

Better than going to the stealership BMW Dealer. Great for saving you money DBMW😁

Great staff, way cheaper than the dealership for identical parts.

I have a 2009/528i. Been there twice since moving to Jax. The owner and his team are very qualified. No need to go to the dealerships.

Honest and KNOWS BMWs

Brought my 3 series in last year for repair and was told it would need a new motor. Either blown head gasket or cracked head. They had a replacement motor on hand and I paid them $3200 for the swap which took them about 2 months to do. The car has never run right since. Ive brought it in 3 times after because it kept shutting off and leaking oil everywhere. They tried to charge me every time I brought it back. Since Ive driven the car barely at all maybe 300 miles total and its still having all these issues. Shotty work and terrible staff DO NOT RECOMMEND.

Got a bimmer? take it here, and feel confident they will fix your problem for a fair price.

I would give them a zero if I could .I took a picture of my car’s odometer reading before dropping it off(because I had doubts )When I picked up the car after the repairs were done,they had driven over 160 miles on my car .The owner tried to deny it until I showed him the dated odometer reading .Needless to say, I never went back .

Been going here for years and only shop to take your BMW or any german car really.

If you have a BMW and you need service, this is the ONLY place to go.

Not consistent on price of repairs

Took my car here to have a fuel pump replaced.. over a week of no contact and $700 later, I got my car back with the fuel pump still not replaced. Stay away!!

Honest & reasonable

Great mechanics

Professional and on time service

Trustworthy

Doug gets it done