Johnathan will introduce you to the world of real vacuums and great service not to mention knowledge of the vacuum business. I have over the years bought $50 dollar vacuums and $500 vacuums from the box stores none ever worth a damn. I brought a pricey Vacuum in for repair after less than a year. Nothing was wrong with the vacuum repair wise just an overpriced pile of plastic with no service after the sale. Johnathan wasnt pushy but very aware of my problem and the fact I had not ever been exposed to real vacuums. Once I tried them out I bought a super light cordless vacuum. I was impressed with 3 years worth of service after the sale. 30 years of 5 star reviews too so I think the future is going to be a breeze. Thanks Johnathan looking forward to the good vacuum life.

What a pleasure meeting Jonathan, the store manager. He was so pleasant, professional and helpful. A great personality and a great salesman. I called a few Oreck stores for what I needed and NO ONE at the stores would help me.When I called this store and spoke to Jonathan he immediately offered to help me. When I went to the store and met him he left a lasting impression on me. He sincerely cared about my need. I live quite a way from this store, however I know I will definitely return for anything I need.

This is a rare case of excellent service, knowledgeable and capable employees/manager/owner. I took a Sebo in for repair, and didnt realize it was covered by warranty. Jonathan contacted the company in NY where I bought it, conferred with them, repaired it, and returned it to me at no cost. He even took it out to my vehicle for me. I ended up buying a second, smaller vacuum for everyday use, and have been very happy with the purchase. So glad to have found this place.

Awesome experience! Jonathan, the store manager, was extremely knowledgeable and took care and time to explain the product line and answer my questions. Cant wait to start using my new Sebo. Would definitely recommend this store!

Great service. Friendly staff. 5 stars. Cord shorted out and warranty covered repairs 3 years after purchase. Very pleased.

I have visited this store many times in the last 10 years after purchasing my Miele vacuum cleaner. I started using the Lamp Berger oils that they also carry. I love one of the fragrances, and they were out the last two times I wanted to replenish my supply. Jonathan Hamilton got on the phone both times and found what I wanted, and held them at the store for me when they arrived. He was also most helpful in giving me advice on an attachment for my vacuum cleaner that I lost. Jonathans customer service skills are definitely second to none. It is so rare that someone would take the time to find what I wanted.....no matter what he needed to do. More important, he did what he said he would do. I have worked in customer service all my life, and recognize excellence when I see it and experience it. I will keep coming back due to his diligence and knowledge of his products. Jonathan is absolutely awesome in what he does!

Jonathan was very knowledgeable, and helpful, when I recently purchased my vacuum. Highly recommended.

My experience with the Oreck store in Mandarin has been excellent. When my Oreck vacuum cleaner that I bought new years ago finally gave up the ghost, I went to the store in Mandarin and purchased a used and refurbished machine and took it home. Have been very happy with it. When it got plugged up with paper clips, screws, etc., I took it back to the store and they cleaned it out for no charge. Now it works like a charm again. They are great vacuum cleaners new or used and I recommend the store and the staff very highly in Mandarin.

Can’t say enough nice things about the store manager, Jonathan. I brought my dyson vacuum in because we thought it was broken. Turns out just a minor clog was the problem. He wouldn’t take any money for his time. It was a 2 minute process.I will only bring my vacuums to them. It’s how sales should be done. Honest and open.

Purchased a second new vac after 6 plus years. Same gentleman that sold me my first. Great salesperson with the patience of Job. Gave me good personal service and gave me ample options. Great store! Many brands of vacuums available to choose.

Man these guys really know their product and know how to take care of you. Highly recommended. Jonathan is super helpful.

I have a newer vacuum that stopped picking up so I visited Oreck for assistance. The store manager, Jonathan, was a huge help, working through the problem, providing a solution and educating me about how to make it not happen again. Excellent customer service, thank you!

I purchased a Mielle vacuum at this store about 2 years ago and it is the best vacuum I ever had. Jhonatan is reliable, honest and absolutely professional! He always knows the best deal for you. I highly recommend this store for everyone!

Jonathan was so helpful in explaining all of my options and definitely does all that he can to ensure great customer service!!

This business if off the charts. They dont make them like this anymore! They go way beyond anything I have ever seen in a business. You can definitely tell Jonathan and Sonny really enjoy their jobs. The BEST customer service ever!!!! Highly recommended. Oh and the products are great too. We have a vacuum that is 13 years old and she still runs like a champ and now Im also loving my new Nellie Wow Mop !!

Helpful customer service, appeared knowledgeable about products an familiar enough to differentiate between similar products

Friendly service! Literally it is the safest place to shop during COVID-19! Air purifiers with blue light germ killers and French technology air fresheners from no scent to a lot of scents. It cleanses the air. They use it in hospitals! And, of course, vacuums, that last 4ever! Go and get a breathe of fresh air. The one on San Jose Boulevard has lovely gardens you can sit in and enjoy.

Great customer service. Reasonable prices and quick service. The manager got a sock that was stuck in my vacuum cleaner out in just a few minutes.

Mr Hamilton, store manager, went above and beyond. Over a year ago, I bought a used machine from him and he still honored a checkup. Plus he changed a belt and bag. This is the second time he went above and beyond.

VERY RUDEPERSON IN BACK OF SHOP TOLD ME I HAD TO WAIT FOR THE SALESMAN TO FINISH HIS SALES PITCHAND WOULDNT SELL ME A SIMPLE BELTDONT WASTE YOUR TIME!!!

Super friendly atmosphere! Thanks for fixing my clogged vacuum Jonathan!

We went to see Jonathan today about our shark vacuum making a weird noise. He had it unclogged and fixed in 5 minutes and didnt charge us anything. Super friendly service. Would recommend him to anyone! Thanks again for your help, well be back!

Been a customer for almost 20 years and unfortunately lost all trust with most recent experience. Not sure where you are Ernie but wish you were still there.

Always the best of service. Kind and helpful. We are lucky to have such a great place to service our vacuums.

Good verity friendly employees

My mom bought her first vacuum over 28 years ago from this place and since I have upgraded twice, because of allergies. Jonathan Is awesome and now I have an oreck air purifier and to scared to clean it, he will even help out with that. This is one of the best shops I’ve been in quite a while and refreshing to know there’s people that care and not just about the sale, but me, my needs and financial situation.

So...my review is based upon many, many visits to the store. Each one AWESOME!!!!! Jonathan is suuper nice and extremely helpful, professional, and kind. I have purchased their long lasting steamer, Sebo vacuum (with the peace of mind warranty), the beautiful glass Lumier, no streak glass/mirror /stainless spray, and the super fine and FANTASTIC carpet crystals. The crystals sell out all of the time..so that tells you how amazing they are. I use them even on my tile.Bottom line...Top Shelf Service and products. Kudos (long overdue!)

Very nice. They have new and refurbished high-end vacuums. They would repair my bissell, if it was worth it. Lol

I wish I could give more than just 5 stars, they fixed my vacuum super fast! Next week Ill bring another one to get it fixed too! Thank you!

Great service today! Thanks so much and blessings for continued business success!

Excellent experience and I recommend 💯.

Donna and I have used them for years for Repaires and just bought 2 new vacuums yesterday and Jonathan was more than helpful and incredibly patient with us. Thank you very much Jonathan Hamilton for all that you did for us. I highly recommend

Unbelievable service. Quality vacuum and staff.If this vacuum ever dies (which I doubt it will) we will certainly buy another.

The people who work here are very friendly and did a great job at taking the pet odor out of my vacuum. I love this location

Jonathan is the best. Got my 10th and very last free tune up and he had it ready in a day as he knew I needed it quickly. He also helped identify a clog and fixed it within seconds. Very nice gentleman and service is top notch. Thanks!

Jonathan, store mgr. was great in helping us to repair an old model Oreck. Expected to drop off and pick up later, but he repaired within 10 minutes. If this vacuum gives out, I will definitely consider purchasing a a new Oreck from his store.

Jonathan was very helpful. Great experience!

I Came here to get my Oreck serviced, and got nothing but excellent customer service. Jonathan was the gentleman who greeted me at the door with a smile and took care of what I needed. He even had time to show me all the new items they have in now. The staff here is extremely friendly, knowledgeable and thorough. The atmosphere was very pleasant and clean. I loved how they had some of their new units on display to look at and try out. I may actually trade in at some point! Its nice to have a place to take your high quality equipment too, to get warranty and service honored. There arent to many places like that. SUPPORT YOUR LOCAL BUSINESS AND SHOP HERE. Its worth the time and money! These guys will take care of you.

Top notch store. Great and timely service every time I visit. Thank you today Jonathan Hamilton for fixing my vacuum in less than five minutes with a smile I appreciate everything thank you

Jonathan was extremely helpful and sold us a great machine. I wish I had gone here years ago. Looking forward to years of service to come.

Jonathan Hamilton is incredible. Super sweet and a great help. Will do anything to make a customer happy. Will be going back.

Jonathan Hamilton, the manager, of the Oreck store, is a very patient and helpful man. He is kind and courteous. I have dealt with him twice now. The first time, I was adamant that we had been sold a lemon.... but he patiently showed me that we had vacuumed up toy soldiers - and that our vacuum worked fine. Lol. (I don’t even have boys... so not sure where the toy soldiers came from... lol).Second time was today- same kindness and patience. He was knowledgeable and cleaned out my vacuum and made it work again- perfectly.I will definitely be going back- again and again. Customer service that is patient and kind is hard to find these days- so when I do find someone like Jonathan- I will stick with him.

Jonathan, the manager, was polite from the moment my family steeped into the store today! There were a lot of people waiting for service and he stayed calm and was very thorough with each customer. He was also able to fix my vaccuum within minutes of my turn. I will continue to use this store for my Oreck needs and I encourage others to check them out.

Vacuum had a cracked hose connection adapter. Older vacuum so they had to order the parts. They forgot to replace my vacuum bag. Didnt notice it until later. When I did, they QUICKLY rectified the situation. Recommend.

Professional courtesy service. Very knowledgeable about products in store.

Our vacuum stopped working suddenly today. I called the store to get advice, and Jonathan was VERY helpful. He helped me troubleshoot, and said it sounded like a wire might have come unclipped. He said, if that was the case, they could probably fix it for free. When I told him we live a long way from the store, he actually talked me through opening up the unit and clipping the wire back on. Now our 10 year old vacuum is ready to go again. Thank you Jonathan!

We have been very impressed with the personal attention we have received at this store. The salespeople are always very helpful and willing to give advice....in our case, the cleaning of white tile with white grout....a tricky endeavor. In another situation, we arrived to pick up a repair, after the store had closed. We caught the salesman in the parking lot and he was most willing reopen the store for us.Bill & Gail E.

Jonathan is the best. Great service!! I would highly recommend his company!!

Adding to my review from a couple of years back... Looks like Jonathan, the store manager, has been getting some kudos here and Id like to add to those. Just brought my vacuum back for service, assuming I knew what the problem was... But it turned out to be much more minor. He took time to educate me about the thermal reset button, cleaned out the unit, loaded a new bag, showed me a new product that makes the forced air smell better as you vacuum (I have dogs, much appreciated), tested the product before I left - and most graciously did not make me feel like a dunderhead for something I should have been able to do myself. What I experienced was the highest level of customer service and friendliness. Unfortunately, so rare to find that it really really stands out. Do support this business!Great customer service and friendly staff. Also sell Riccar vaccuums here which are very good quality, made in USA

Always a great experience when I visit. Jonathan and the team get an A+ for customer service and product knowledge. Every visit I learn something new about the vast selection of products available for the HOME. Everyone is always pleasant and never too busy to answer a question or two, or three, or four :-). Keep up the good work!!!!!

Jonathan provided outstanding “old school” gentlemanly service. Will not nickel and dime you for minor/easy fixes. If more businesses operated like this, the world would be a much happier and more efficient place.

I had to drive from St. Augustine to Mandarin because my local Oreck store closed. I had purchased a new Oreck when my old one finally just started looking ratty. It still worked, Orecks never die, but I decided it was time for a new one. A year later, the local store where I bought my new Oreck closed, so I had to go out of town to get the free servicing. Flash forward to today, when I drove all the way to Mandarin where Jonathan, the manager, was working. He was super nice and said of course they could tune it up for free! I would just have to leave it for a couple days. I dreaded having to drive all the way back there again when it was done. He surprised me when I started to leave by saying he would go ahead and get it done so I wouldnt have to drive back up. WOW! I was blown away, never expected that. He was busy and I knew it was not going to be easy for him. But. I went to lunch and when I came back, there it was! That man deserves your business! He has certainly earned mine.

I recently purchased the Oreck XL air purifier.I am so glad Jonathon showed it to me.Ive wasted so much money on air purifers .Filters alone cost 30 plus dollars every 6mths with 3 filters was so costly.The Oreck X L.....has a washable filter so no more 100$every 6mths.I found the very 1st day of use by the afternoon house smelled better.We have dogs .Its Great .I am VERY PLEASED to say it was for the bedroom I have many lung issues.From our room it takes care of the whole house.Thank you Oreck for putting this on sale.Thank You Jonathon agian for showing me the Oreck XL.

Weve been a customer of this shop for almost 4 years after purchasing our Oreck Magnesium RS upright. Though we did not purchase the vacuum from this store, we only needed to provide proof of purchase (receipt) once to have the unit serviced in future. In fact, I remember the gentleman who worked there taking a photo of my receipt at the time and putting it in my customer profile in their computer system. In the time since, weve had the remote control (power switch) replaced, a few tune ups, a new power cord installed, and once or twice have brought it in because it was blocked or making a whining a noise.Now, the whining noise on the unit is far more pronounced and suction is negatively impacted. After all these years, the shop is requesting the receipt again and attempting to verify the date/place of purchase. Really? Wow. I have the receipt, but on principle alone wont provide it. After all the work weve had done prior, they never asked for it because the information was in their computer system. Back and forth via phone, not once was it even mentioned we could just *pay* for labor/repair instead of counting it as warranty, unsure why it wasnt brought up as an alternative instead of essentially refusing to service my vacuum without proof purchase.Also, a tip to the staff here - dont end calls with have a blessed day. It has religious connotations and like many people on Earth, I am not a religious individual. You can lose business by being off putting in this regard.We probably wont bring our vacuum back to this location. Unfortunate, as in the past I had such positive experiences here. Oreck policy may be Oreck policy, but unless my vacuum is out of warranty, it shouldnt matter as the receipt/proof of purchase was captured into their system in 2014.

We have taken r Orek here for tune ups since we moved here in 2015. Always have been serviced & well taken taken care of. Went to pick up r vac last nite after it’s annual service & went home with a new Riccar vac. Jonathan made us a great deal, & even carried over the few services left on my Orek plan. I’ve used the Riccar & it works great! Of course it’s 12 years newer too. But, we have a lot of hardwood & tile in kitchen & baths, only carpets in the bedrooms. This sweeper is designed to switch between ALL 3 surfaces! I’m sure we will get many years of use & Great service from Orek & Jonathan & his crew! Go see them for new vac or your repairs.

Jonathan always provides excellent service. Highly recommend

The service is absolutely sterling! We moved here from another state with a 10 year old OreckOreck purchased and routine serviced regularly from our dealer at home. When it came time to have it serviced here we took it to Oreck Mandarin. The vacuum performed like new when we got it back and took less than a week! Weve lived here 2 years now and have had the vacuum back for service again and also took in a Dyson we had been given. Within a week we had both vacuums back and the Oreck was as if new! The Dyson cleaned up and is performing much better even with a worn out clutch.

Excellent service, honest with trustworthyAdvice. I loved it when the sales person I was dealing with told me to have a blessed day when I was leaving. I will go back again.

This store is unkind to black people.

Brought in my Dyson today because it had no suction. The tech looked at the vacuum tried a few things and saw that it was problem with the hose being plugged. Fixed it and said no charge! Talk about customer service! What a wonderful treat. ThNk you so much.

Great Place!! Go in and see my man Jonathan!!

Helpful, courteous and quick :) always a pleasure to service my vacuum cleaner with Oreck!

Outstanding customer service. Thank you for your assistance.

Very knowledgeable, friendly, highly recommended. Great brand and great service

Good service buy local

Great produce great staff

Great service very knowledgeable for products and service is great.

They were very good

Friendly and knowledgeable.

Love the power of the vacuum especially the car vacuum

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