They got me in and out as quickly as the AC repair would allow. Courteous and patient. Waiting room was spacious, clean and stacked with snacks. They were even able to knock a few $$ off the final price. I hope I don’t need to come back but I will if I have to.

Rudy (Service Advisor) made my visit to Key Hyundai very pleasant. He was friendly, knowledgeable, provide me all the information of what was been done and how long would take to get it done. Everything was complete in the time frame provided and was back on the road again. Thanks again Rudy. I definitely recommend Key Hyundai and Rudy!

I was told in Tallahassee that Key Hyundai in Jacksonville FL was the best in Jacksonville for automotive repair. They were right! Rudy was amazing. It took a long time to get parts in for a new engine, but Rudy kept me posted with calls to let me know what was going on. I finally have my Tucson back, and she purrs like a kitten! Rudy and his team are amazing! Definitely recommend them for any repairs.

From the moment that my husband and I arrived to the dealership to “look” through the process of purchasing my new car, Maurice provided excellent service. Mike in the financial department made our purchase seamless. I highly recommend Key Hyundai ❤️

This place is top shelf. From the concierge Loranzo and Winston, to our consultant, what a great experience. Please thank the tech that serviced our vehicle as it was done in a timely manner, professionally, and returned cleaner than it was before I brought it in.Top shelf service!!!

I went to Key dealership due to a service recall, I was told at that time my car was fine it needed no service. Exactly 2 weeks later the engine gave out on me I had to have it towed back to Key Hyundai dealership, and was then made to feel like it was my fault the car had issues. I was told that the dealership did not provide loaners only a Lyft service to and from the dealership, if I needed a car I would have to rent one out of my own pocket. I was without my car for 2 weeks while they took their time to find the issue then get approval from Hyundai to pay for the repair and new part. Even when they found out it was a recall issue I still was offered no car nor was I offered reimbursement until they got approval from Hyundai then I was given a rental and they then rushed to get me a new engine. The day I gave back the rental to get my car back another customer was returning a loaner and getting her car back so for service they preformed so I now know I was not good enough to receive the same respect and service. I would not ever recommend this dealership. All they were interested in was an up sale not my stress for the loss of my vehicle or the money I had to spend due to a problem they could have corrected 2 weeks prior.

Kareem is the best service manager. He always makes sure that everything is done perfectly. Thanks Kareem, for a job well done, as usual!

Great experience. The dealership worked hard to locate the exact vehicle I was looking for and made the buying process easy.

While shopping for a new vehicle, we had many negative experiences, but that was not the case at Key Hyundai! It was a pleasant, low pressure, respectful experience from the start. Our sales associate, Dante, was extremely helpful and considerate of all of our concerns. There were no pushy managers to deal with at Key. We only dealt with Dante and the business manager, who was a pleasure to meet also. Thank you Key Hyundai! We look forward to continuing the great relationship after purchasing our 2022 Hyundai Palisade!God bless!

I highly recommend making an appointment for servicing your vehicle. I did and spent minimal time at the dealership. They were very quick to service my Santa Fe and my service adviser was knowledgeable, professional and very pleasant. Rudy Bravo was the best!

Had a great experience at Key Hyundai. They gave me a fair value for my trade right off the bat and the price of the pre-owned Genesis I bought was right. In and out in about 2 hours. DENNIS, my sale guy, was very helpful and I recommend him!

Professionalism throughout the experience. Custom Service employees are most courteous and friendly. The waiting area is clean and well stocked with many items from which to select. The service was conducted with the essence of time.Thanks to all!!

We shopped around for our new Palisade. We decided to buy at Key because they were the only local dealer not adding a “market value” up charge on the invoice. We met Josh Zepeda on our first visit. We were impressed by his high energy and focused intent to be sure we were happy with the deal. He has even remained in touch with us after the deal. All in all we are very pleased with our experience and will return to Key in the future.

Juan was very courteous and explained What to expect time wise while I waited for my car. The down side was that apparently when they were checking the battery they left off the cap covering the terminal and I had to go back. Juan fixed it quickly and apologized.

There certainly was dread as we pulled into yet another dealership, but I have to say the experience was great. Don Shiver greeted us pleasantly and offered a water. Was super informative and not pushy as most sales people typically are. We just needed a test drive to narrow down the vehicle. Though we opted for a different brand entirely, his friendliness will certainly bring me back here for the next vehicle. Kudos to Don! Thank you for not making the car shopping experience suck!

After 20 minutes looking to buy a SantaFe SUV, there were not even one salesman so i decided to go with Nissan.They were very helpfull abd friendly with my buy. Glad i did.

I always make a scheduled appointment for a quick oil change; this time it took two weeks to make an appointment. My appointment was today, and was told it would take 2 hours just to change oil. I told them to forget it! Not a happy Key customer, might have to find another Hyundai dealer to service and buy my next car.

The experience my husband and I had was professional and great. Patti Berry made us feel like family. She took the time to explain all about the vehicle before and after we received our Palisade. I will be referring my friends and family to this Hyundai dealership! Thank you Patti!

If you are looking for a car I recommend you visit Key Hyundai in Jacksonville. When you get there, ask for Don Shiver. You will not be disappointed. Don is extremely knowledgeable of the Hyundai line of vehicles and understands all the new bells and whistles each car has. He explained and showed my Wife and I each feature in the car we selected. Oh, and if you happen to want to see more than a few cars that day, no worries. Don will be with you for each one, explaining the differences in their options and costs. Don treated us with respect. He never steered us towards a car we didn’t want at a price we couldn’t afford. No pressure, no hassle. Just a friendly experience from start to finish. Don also kept us updated as we waited for financing approval. There were never any surprises and he assured there were no problems getting approved. He made car buying a new experience for us and shattered that “Car Salesman” myth to pieces. Totally honest and friendly. We drove away feeling we made the right choice visiting Key Hyundai.

Just the best experience Ive had at a car dealership! Don was superb, we had a really good rapport and had fun making sure we got the right car. Brian was also superb. They both got us the best deal possible.Heres a testament to them - what name did we give our car? Don.

I had a need for a quick hybrid vehicle lease option. Marcos at Key Hyundai was very professional and helped with the whole process from test drive to blocking the car and handing it over without a glitch. With the variety and quality of cars they carry would definitely recommend Key Hyundai for folks in Jax looking for car options.

Very efficiently served- a major, 60,000 mile maintenance. Kareem Johnsin is my advisor. I trust his judgment on my cars needs - he justified it again by having the mechanic evaluate the condition of certain parts to be replaced and came back with advice that the major one was in excellent condition and did not need it yet. Honest service contrary to the reputation of many dealers. Not Key. Not Kaream.

Awesome Service! In less than two hours after walking in! I had just experienced horrible service and was turned away for not having enough man power at Atlantic Blvd location to help me with a nail in my tire. I’m sending a write to corporate about that situation and also to praise Juan P and Kyle R. at the Southside location! They took great care of me as a walk-in! I’ll only come to this location moving forward!

Fantastic staff. We recently bought our son a car. Everyone was very friendly. John our salesman was very patient with us. Derek the manager stopped by numerous times to see how we were doing! Overall a 10/10 visit!

Don Shiver was an absolute dream to work with. I got the exact car I wanted and I couldn’t be happier with my purchase. Don was very informative about the car’s features and made the entire process easy. I can’t thank him and Key Hyundai enough. You guys rock!

I am new to Jacksonville and my cousin sent me to Key Hyundai. Theyd just bought a Santa Fe and thought Josh had done a super job for them. I took my Buick in to them for a diagnostic, that was very fair and well done. But Josh sold me on the new Hybrid Tucson and I simply love it. Josh was pleasant and funny and so helpful to make the transaction smooth. Mike the money guy was so easy to deal with - no pressure and very upfront. I highly recommend Key and Josh.

Don was super helpful when it came to buying my first car! He kept me updated, answered all my questions, and even came by to pick up my vehicle and bring it back for inspection. I’m very happy with my 2022 Hyundai Accent!

Maurice was great. Got the car in a week faster than expected and texted me even in his days off and after hours. Wish car was cheaper but no one is cutting deals right now. But overall good experience and one of the fastest experiences from agreement to out the door I have had.

I was looking to purchase my very first car and I decided to visit Key Hyundai. Being that this was my first car buying experience I was not sure all that went into it. But the team at Key Hyundai made the entire process as easy as they possibly could! Robert, Nelson and Brian assisted in finding me the exact car with all of the features that I wanted inside of it. The entire process was seamless and I left extremely happy with the car I wanted. Ill definitely be back when it is time to car shop in the future!

The service was excellent. Everyone was helpful and polite from scheduling, dropping off, and picking up. Kaream remembered me from last time in 2017; his service in 2021 was as excellent as back then. I usually do all my own vehicle maintenance, and they took care of what I could not. Awesome job Key Hyundai!

My husband and I had a good experience. Our salesman Denis was great! Key low balled us for our trade in but our salesman suggest us to go to CarMax for a better appraisal. We did and got a way better value went back and they took the CarMax appraisal value. When the car came in that we wanted, Denis was right there to take care of us!

The salesman and his manager were extremely helpful and friendly. I knew exactly what vehicle I was looking for and they provided it. Start to finish I was out the door in 3 hours and they have reached out to me 3times since I left to make sure I was happy with the vehicle to assure me that if I had any questions or problems to not hesitate to contact them and they would assist me in resolving them. Have to give them 5 stars.

This is a fantastic dealership! Everyone was SO helpful, friendly, and professional! I highly recommend Josh, Terry, and Mike! They were excellent…and the vehicle purchased is a dream! Key Hyundai is the best!

I like going to key for service on my Tucson! They are always efficient and prompt! My service tech is Kareem! He is always on point! Keep up the good work...

Wow! What a great experience! I usually go to a different Hyundai dealership but no more! Rudy Bravo and the whole service team won me over. I have had some issues with my vehicle since May and I was trying to get them taken care of at the other dealership but they dont have a technician on the weekends that could drive my car to diagnostic. So I called Key and they got me in and took care of the problem. Thank you, thank you, thank you!!! Key will be my new service center from now on!

Kareem is the best advisor I have dealt since owning two Hyundais. Always pleasant to work with whenever we bring our cars to Key Hyundai.

Josh Zepeda was so easy and awesome to work with. Very informative on the vehicle and in no rush to make a deal happen. He cared about wants and needs for me and my family. Huge thanks to him and the Key Hyundai Dealer. (This is my first Hyundai purchase ever)

Patti B and Don Shiver showed my daughter an awesome first time car buying experience. She just graduated college and this was her first Adult purhase. Don went above and beyond with the service he provided. As parents we were here just for support and guidance. Ashley also said Brian P in finance was super friendly.

Great experience. Friendly and trustworthy

The rep was very nice and competent. I needed a ride home and back. This was done very quickly. Very pleased. I have been doing business with Key for about 20 years. They never disappoint.

This is the best service department in town. Frustrating experiences elsewhere. Amy Angel-Sherman was my service advisor. She was excellent with communication and explained repairs to me that I did not think I needed. Example, the car is a 14 with 15k miles so I thought I did not need the induction and fuel injector cleaning services. I did. Not only does the car noticeably run better/get better MPG but I looked into it and the NU GDI engine in my car is known for sludge buildup because of the way it works. You just need to maintain it. The operation is first class. The service department is spotless and the technicians know what they are doing. The machine they use to flush the injectors is amazing and if you see the way these work, where they actually remove the fuel rail, youll want to have it done too if you need it. Sales is great also. I bought my used Honda here, this car, and have referred many satisfied friends and relatives. Last, if you need paint chip repairs, panel blending, minor dent pulling, headlight restoration, etc. ask for Tim.

I purchased a used, but nearly new Hyundai Sonata at Key Hyundai. When I arrived, I was greeted by Dante Castaldo. He was very helpful in helping me to locate the vehicle that I was interested in. After a test drive and introduction, I was sure this was the car I wanted. Dante was very professional and thorough with the whole purchasing process. I’ll be contacting him when the need arises for my next vehicle purchase!

Eric (sales manager) was extremely easy to talk to, the entire car buying experience was relaxed and low pressure. In total took less then a hour to buy the car over the phone. Dustin delivered the car 1.5 hrs away at my convenience and when they arrived the car was topped off and fully detailed. This was my daughters graduation present for college and they brought her a bouquet of flowers and spent an additional hour here explaining the car and features. I will definitely buy again from them. Hands down best experience I’ve ever had buying a car.

Always exceptional service. Friendly, and courteous. I have bought several vehicles with Key Hyundai and always have them do my maintenance. Outstanding job.

Our salesman Don was a gem….very helpful and knowledgeable!! Sales Manager Eric is a true professional, and he has an unparalleled sense in what he does. Also appreciated Mike’s help in the finance area. He offered solid advice. All around, a great experience!!

Key Hyundai in Jacksonville is wonderful to deal with. Their teams are professional, honest and efficient. I highly recommend Key Hyundai for a seamless experience!

Bought an Elantra here. Easy. No pressure

Great experience buying a car. I had limited time to research and find a vehicle. I did most of my research online. I found the car I was interested in, test drove it, and purchased so smoothly. I worked with Josh who was knowledgeable and answered all my questions. I never felt pressure during the whole process. The financial part was smooth sailing with Ryan and did not take all day like I had expected. Happy to work with this team now and in the future.

Kareem is very professional, respectful and polite. He really seems to have the customer’s best interest in mind. The gentleman who met me in the morning and returned my vehicle was very friendly and welcoming. My vehicle runs and feels better than ever. Absolutely superb service!!

The salesperson at Key Hyundai gave such a beautifully detailed tour of the Hyundai Venue features when I was casually shopping in February 2021 that I went back to her when it came time to purchase in May. Sure enough, Patti continues to be a resource now that I own my Venue. Patti knows her Hyundais! It’s information I want, not dazzle, when I’m car shopping, and that’s exactly what Patti provided.

This was hands down the easiest, most efficient, and satisfying car buying experience of my life. Rob Simmons hand picked my vehicle for me. I had a list of specifications going into this and he was able to meet each and every one. I am truly grateful to have been able to work with him at Key Hyundai and I don’t think I’ll ever have another car buying experience so tailored. I am seriously beyond wowed at this whole experience and still can’t believe this is my car. I can say I have never met another man more passionate about meeting each and every one of my expectations. Rob’s customer service is truly unparalleled and Key is truly a wonderful dealership to buy from. Overall the best experience I could have hoped for.

I have a great car that is getting a bit older (2013 genesis 5.0 Rspec). It was just about the best car Hyundai ever made (before Genesis became its own brand ). Ive had some recent issues that have become increasingly difficult to take. However...Kareem in service has become almost a friend. He understands that my Genny is not just a car to me and treats me almost like a nurse would a parent with a sick kid. I certainly will say Im glad I have a warranty and wish I wasnt having these issues, but Kareem and the team always get me going again. I would love to give them 5 stars...but cant with how long it took to replace my cars ECU/ECM. I will however offer Kareem 5 stars for being able to deal with my love hate emotional Rollercoaster.

I just purchased a vehicle from this dealership and it was an excellent experience from start to finish. Scottie was extremely personable, knowledgeable, and attentive. He explained every step of the process thoroughly. He and the sales manager were able to meet me exactly where I wanted to be in terms of payment without sacrificing anything. I would highly recommend purchasing a vehicle with Scottie at the dealership! Mike was also wonderful to work with. It was truly a great experience!

From moment I step in Beth opened door for me and welcomed me to dealership.I did not have any plans to bay vehicle just to check whats going on with hybrid vehicle.Beth was going above and beyond to service me and to provide all options if I trade in my vehicle.Was so happy with trade in amount and she convinced me to go to approval process.Since I am experienced funder we made agreement about specifics and ...that was my best decision in a year. All process was easy and smooth and I ended up to bay better vehicle then I planed.Thank to Beth.Another great experience was with Finance Manager Mike Neely.So professional approach during closing and signing contract.What a memorable experience in Key Auto Company.Will recommend your business and Beth, Mike and Manager Erik who worked around my comfortable payment amount.

Our salesman, Maurice did a great job of listening and found our special 2022 Kona that was recently delivered and hidden away. He also worked with us and our trade-in to make the deal happen quickly and effortlessly. Mike Neely made the closing a pleasure. Maurice also conducted a training session to help us seniors feel comfortable with all the new technology.The car is beautiful and a dream to drive. We love it.

The service tech Rudy is truly an amazing guy!!! Very knowledgeable and helped me get through my car issues with ease.

I just got my second vehicle and it was as easy and pleasant as the first. If you are considering getting a Hyundai or Genesis, and I highly recommend you do, you will be well served asking for Patti Berry.

One star is for being efficient and handling my service in a timely manner. The lack of any more stars is because of the lack of masks, distancing or precautions in every department I had to deal with. Reception/Customer service: NO masks. Waiting area/sales: NO masks. The guy who transported my car comically wore his well below his nose.I couldnt wait to get out of there as soon as possible and to have as little contact as possible with the employees.In spite of Jacksonville being a Covid epicenter of the United States, Key Hyundai DOES NOT CARE about your life.

From buying my car to having to have it worked on Key Hyundai has been amazing. Im new to Hyundai altogether but have been treated so well. I highly recommend coming here if your in search of a new vehicle. Zach has been amazing in service. Hes taken good care of me and been upfront with me about anything with my car. Thanks for caring about your customers Key Hyundai!

The job was done perfectly and on time. However, a little hiccup when I was told on Thursday the vehicle wouldn’ be ready till the following Friday. Then, the very next day I was called to tell me the car was ready for pickup. I was happy with the news, of course. Service Advisor Juan Perez was delightful

Nick helped with trading in our ‘17 Tucson for a ‘22 Tucson and made the process as seamless as it could be. We got a very fair trade in value and are happy with the new model. The only downside to our shopping experience was limited inventory on ‘21 & ‘22 in Tucson’s, but that’s not Key’s or Nick’s fault. We’ll be waiting for more stock to be delivered and be back to trade in my husbands vehicle as well.

Rudy was very helpful in keeping me informed every step of the way. I had my car back a lot sooner than expected for the amount of work that was done. These guys are awesome!

Alanah was an awesome sales representative and did a tremendous job showing me the features of the car and explaining to me how the process works. When I finally decided on the car that Alanah suggested, it was time to do the financing. We submitted the required proof of income to the finance manager Mike. After a while Mike came into the office where we were sitting. He had a few questions, however, his tone an accusatory worked made us very uncomfortable. He asked about all of my deposits and said “the bank” wanted to my other accounts collectively. I felt he wanted to view my accounts not the bank, my previous experience of buying a car, I understood that didn’t seem true. I decided to leave and go to a different Hyundai where they were able to get my approved for the exact same make and model vehicle and the same lender Mike told me wouldn’t approve me. I feel bad for Alanah as she worked so hard to get me exactly what I wanted and lost out on her commission because he made this unnecessary difficult and uncomfortable.

After experiencing a bad start in our new car purchasing day, we ended up here after a few searches online, and very glad we did! Our salesperson, Nelson C. greeted us right at the door as we stepped near the dealership entrance. Nelson did an excellent job and no gimmicks no games, no hassle in a worry free environment, no manager back and forth. We told him what we wanted and what we found online. The MSRP online and the car sticker MSRP matched! Then we asked about the dealership discount and said if its advertised online it would be honored. And it was! We were very happy with the overall experience and would 100% recommend this establishment for when you need to purchase a new car. Thank you very much!

Every time I go in to get my car serviced I always have a great experience the customer service is always amazing and Rudy was amazing with keeping me up to date on my car and what I need to do to fix it!!!

Just bought a new Palisade and the experience couldn’t have been better!! Patti Berry was our salesperson and she did an amazing job through the whole process, from test drive to driving off the lot. Her vehicle knowledge was invaluable to getting us set up and ready to use all the bells and whistles. Finance was easy breezy and not high pressure. Overall a great experience, thanks to Derek and his team!

Great service. Always on time. Kareem is excellent with quality communication.

My experience at key Hyundai was excellent. Josh greeted us as soon as we walk in. We told him exactly what we were looking for and he went beyond that to give us what we wanted. He was very knowledgeable, helpful and patient threw the whole process. 10/10 definitely recommend. Great customer service and very respectful staff. Go see Josh at key Hyundai

Kaream is the best service advisor at hyundai. He takes care of each of his customers like they are apart of his family. I highly recommend if you need your car serviced to ask for him.

Our experience at Key Hyundai was excellent. Our sales rep Josh was informative and very patient as we became familiar with the Palisade. Everyone we can win contact with was friendly, professional, and patient through the process from sales through financing. I would recommend this dealership and I would ask for Josh. Great vehicles and great people.

Great service always. Rudy helped me this time around and he was great! Very nice and kept me in the loop with what was happening with my car. I will continue to get my Hyundai serviced at The Key dealership because I trust them to service my car and they have always treated me with respect and kindness.

Just wanted to say that this was my first time taking the car to Key Hyundai. Rudy the service advisor was very helpful and informative about the problems with the car problem I was able to leave the car and a lyft ride driver was provided when the car was finished Rudy called me to let me know that my car was done, next day the engine light was on again, I called Rudy and informed him what was going on with the car, he told me to bring it back in and had the mechanic look at it and found it was a bad MAF sensor, he called me to let me know that the car was ready and a Lyft driver was coming by to pick me up. Over all the service at Key Hyundai was the best.Thank you Rudy.

Love my new 2022 Tucson. Robert the sales manager took care of all my concerns. Alanah found the exact car I wanted interior/exterior/model...and at a great price!

Patti, Eric and Brian are who worked with me on getting me the best deal for my new Hyundai Elantra. This team is extremely dedicated to making sure they get what you want!!!! They make things happen.Thank you so much!

My husband and I worked with Joshua Z. He helped us through the process of purchasing my vehicle. Josh went above and beyond to give us the best deal. He’s energetic and very understanding from the moment we arrived, until the moment we made our big decision. Overall great place. Would definitely recommend!!

Originally dropped my car off at collision center for body damage on 05/24/21, did not receive back until 06/04/21. I was unhappy with communication and turn-around time. Two days of having the car back I started experiencing mechanical issues - check engine light flashing on and off and entire car would shake when turning on the vehicle, braking and accelerating. This was the first time since owning the car that there has been any mechanical issues. I dropped the car back off at the collision center on 06/15 and noted that the car came back with problems. 24 hours later I call back to check the status and car has still not been looked at, I was told it was brought to the service center and needed to contact them to find out. I called the service center, my call was transferred 3 times, spent 15 minutes on hold, and was told that collision center never brought my car to them, so they didnt have it and didnt know where it was. I asked to speak to a manager and was transferred to a voicemail. The next day I got a call back, said the issue was unrelated to the prior service I had just received, and it would be $150 just to look at the car to diagnose the issue, not including and repair costs. I denied the charge and picked up the car later that day, issue has still not been resolved. So I spent $2,000 to get the car back with engine problems, was transferred around, miss-communicated to, and they denied any responsibility for the new issue and tried to charge me again. This is the same place that charged me $400 for a battery replacement a few months back.

Excellent service and experience every time! I’m new to the Hyundai fam. I just bought my 2021 Elantra back in November and I can honestly say that my next car will most definitely be a Hyundai again, solely for the amazing customer service I receive every time I call or come into the dealership.

When the service advisor said there’s a serious problem with my 2013 car’s engine, I definitely had a moment of panic BUT Kaream instantly went in to what the solution would be. I was incredibly lucky that everything needing repair (a brand new engine) was covered under the special extended warranty from Hyundai. Kaream did caution that it could be 2+ weeks they would need to keep the car but also shared the information to contact Hyundai directly because a rental car might also be covered. My car was ready 6 days earlier than estimated! 5 stars to Kaream, the technician and the front desk service folks who took care of this customer (and why I keep going back to the Key Hyundai dealership.) I did have one other item fixed and I had to take the car back in because the window did not close properly after the first initial repair. They did get the car fixed very quickly and I got a written apology from the technician for making the mistake and me needing to bring the car back. THAT is very good customer service.

On June 16, 2021, we leased a 2021 Sonata. Don Shiver was more than a salesman. He was a knowledgeable advisor, who made us feel that his major objective was to put un in the car that best met our needs. In fact his first questions were to define what we were looking for in the way of needs and wants. We were impressed by his professionalism and the deal we concluded. He is an asset to Key Hyundai.

Mr. Bravo was fantastic. He listened, didn’t laugh (although it was a kinda funny situation!) and gave me an honest out the door price for repair. I have to give him 5 stars just for understanding!

Had an outstanding experience with Key Hyundai and sales rep Josh Sievers. At a time when new vehicles are hard to get at any price, let alone something reasonable, thrir team provided a fair and seamlessly efficient transaction. They are now the first call for all new-vehicle needs in our family across all of the lines they carry.

We found our salesman Maurice Fenton to be knowledgeable and polite. He could see we were not keen to spend a lot of time, and accommodated us in every way. The car was prepared for delivery and unlike some other dealerships, the inventory on the website was up to date. We have bought from Key before and will do so again.

My visit was fine except mask protocol certainly was not I forced. Both people had mask below their noses or mouth.When I returned to pick up my car same people, same thing. I was told to wait outside for them to bring my car. I waited and waited finally a very nice gentleman with an English accent asked me if I needed help. I said I was waiting on my car and after a description he ran off a retrieved it. He was the only one properly masked.I don’t mean to harp on this but it does make some very uncomfortable.

Key Hyuandai was not my first choice, but do to bad customer service from a competitor, Key Hyundai was my next go too.  From the opertor who took my call, business managers Mike and Brian customer focus was on 10.  But let me highlight my sales agent Joshua Zepada, Joshua is a must see if you are interested in a Hyundai purchase.  From the initial phone conversation to the two cars that I purchased he was great.  His knowledge of the product and coming through with what I wanted was spot on.  Joshua Z like  I said your great and thats in my Tony the Tiger Voice.  Key Hyundai your have a winner.Island Girl 340

My hubby and I are very happy with the performance of Rudy. Wow what great service this man gave to us. Helped us figure out the problem we had with our car. And finally I can say thank you for the help and great service. The place is clean and they are very knowledgeable about their business. I would recommend it any time. Just ask for rudy.

😹😹 all smiles just like the other 10 times that Ive been there treated with courtesy explained everything just like they have done before but the one that really stood out was mr. Johnson in service on Hyundai side he went out of his way to accommodate a unique situation and handled all the problems explained it to me the whole way reminded me that I had to take an extended warranty this is my wifes car so I really didnt know that because I wasnt there when she purchased it and it took care of all the bill which was almost them $900 and my wife had to pay about a hundred and thirty bucks and some change which I thought was wonderful mr. Johnson is a big asset to your company and I do plan on coming back with my wifes car thanks for the call or the text

I had a great experience with Scottie Dean! I was truly nervous at first being a young female with no help and little to work with that I would be taken advantage of. Scottie took me under his wing and helped me down to the nearest dollar possible. The process was very smooth, I never once felt pressured into anything and Scottie made sure I was taken care of. I am walking out today with exactly what I came in here for plus some. I highly recommend requesting Scottie Dean for your buying needs!!!

$500 SAVINGS!!!!! I am EXTREMELY pleased with the service and experience I had. My AC started ha ring issues, so I took the car for an assessment to a local shop, they said that it was the compressor and everything will be $1240, I was very upset because I did not want to spend that kind of money. I was explained that parts will be $700 alone, plus labor, etc and since it was a well recommended shop, I believe them. However, a few years ago, I had such incredible experience with Key Hyundai, I decided to give a call and just check. I was well greeted by Rudy, he took all the information and I could notice that he had other people in front of him, he said that he will try his best, but since it was already late and he had customers in front of him, he may not get a quote until the morning, which was reasonable, but it was pleasant surprise when he called back 30 min later, that he was able to find the compresor and have it in stock, gave me an awesome quote of $725!!!! I was thrilled!!!! Already a $500 savings and with all confidence that it’s was in the best hands of Hyundai dealership. Rudy, made my day, he not only delivered top service, but also gave me the news I needed. Rudy was very efficient, he scheduled the appointment. The staff when I dropped the car were kind and Rudy kept me informed and when I picked up the car, Rudy was attentive and a pleasant.I am a Regional Manager for Hilton and oversee hotels in Jacksonville Downtown, I am also Real Estate Agent and a Financial Advisor. I know a thing or two about excellent service and Rudy was terrific!! Key Hyundai has an asset in this individual and hope they nurture him. This is the kind of talent we look for in hospitality and business, which is not common anymore.I also want to add a lot of credit to Key Hyundai, because I recognize my mistake, couple years ago when my car still had a warranty, you guys did a check on this same car and replaced the entire transmission under warranty at no cost and was best and shocking!!! At 97,000 miles, just a few before the 100K warranty limit. I was wrong to think that dealership will charge more than local shops, but now I am confident to say that I can rely on certified work and top service!!!In the thee industries I work, positive reviews and surveys are very valuable, although I normally don’t leave lengthy reviews, I feel Key Hyundai and Rudy deserve the best!!!Thank you, Andrés Noreña

The service staff at Key Hyundai always take great care of me. They are always prepared for me when I arrive for my service appointment and always make me feel like a VIP. This particular visit was to take care of a recall notification on my 2021 Sonata N-Line. Kaream Johnson was my assigned advisor and he was excellent. Even though I showed up 15 minutes early for my appointment, he checked me in right away and gave me an accurate forecast as to how long my work would take. What makes Kaream and his fellow service advisors special to me is simply the way that they make me feel when I visit. It’s all about creating an atmosphere of customer appreciation and they do this every time I visit. Any trained factory technician can handle the mechanics of my car, not every dealership can make you feel so appreciated. They make me glad I joined the Hyundai family - to me the best kept secret in the automotive industry!

Great selection of vehicles to choose from. My salesperson Alanah was very knowledgeable concerning the car I wanted.Building very well set up and clean. Comfortable waiting area if vehicle being serviced.Overall a good experience.

Scottie did a great job. This was my first new car and he made the process so simple and made it a really good experience. Definitely recommend! If you’re going to buy a car go through Scottie.

Bought a car years ago from here and loved it. Called them the other day and asked if they could send me information on vehicles they had that met my criteria and the salesman basically said if I don’t want to physically go in he could not help me. He would not even take my number or email.I understand that it’s easier to make a sale face to face but I prefer to do my homework to avoid high pressure situations as many consumers nowadays do. If this gentleman had been willing to work with me he would have had a sale since I am planning on buying a Hyundai again...just with a different dealer apparently.

Kyle in Service is always awesome. He understands my request and is always willing to do what he can to provide excellent customer service.

This place is awesome. I went in with Trouble with my ac and they completely repaired my car. There was one person who I dealt with his name is rudy. If you ever want great service. Get him to handle your business. I recommend him 100%.

The service department was very cordial. They explained the issue to me, called me when it was ready and explained what they did.

Amy went beyond and helped me so very much. I appreciate her knowledge and honesty. She called several times to update and explain everything. I trust and appreciate all their help and the prices were amazing. Thank you so very much for a positive experience again

I went here not knowing what was wrong with my car and I left with my car fixed and not doing anything it was doing prior and all I can say is thank you so much to Kyle and Rudy Bravo for being professional and helping solve my car issue! 10/10 recommend

Fast service . Fix it the same day. Very happy.😄

I will have to say buying my new 2021 Accent sel was the best car buying experience Ive ever had. Don was so amazing. He made me feel so comfortable and answered every question I had. He ready went above and beyond. This is my first Hyundai and I am proud to be a part of the Hyundai family. I totally recommend going to Key Hyundai. Hopefully you are lucky to get Don as your salesman like I did. Id give more stars if they let me.

Efficient and timely. Service representative courteous and took extra time to show me special features that I did not know how to activate.