I have serviced 5 of my vehicles at this location over the last 10 years. Today was the lowest customer experience I have had to date. I always hoped for Sears to improve and recover. They hired better management and have made changes to set the right expectations for the automotive customer experience. Based on my interaction with the staff today, good management and changes still does not resolve the low morale of their employees evident in their attitudes. I have decided to take my vehicles to another company that shows interest in my business and respects my time. I hope your other customers are willing to tolerate the low end customer experience that is detailed in this post and others.

Ive been to this location several times and have never been treated this well. Came in just before they were closing to get my tires rotated and a nail in my tire fixed. Not only did they stay late to get me finished but they did it with a smile. Manager Erie and his mechanic Dwight were awesome.

Don’t be scared to ask questions and call them out on their lies. When they say rear tires need alignment, I expected that on the report when paying. Turns out it was front tires all of a sudden. The guy helping said he was also confused and when I asked follow up questions, he had no idea how to respond and said maybe their computer system didn’t work properly. So disappointed in the customer service especially because there were no apologies and just excuses. At the end he just said well you got an oil change and a FREE alignment. As it should be! I shouldn’t be paying for your lies.

Not only did they change the wrong tire, lie about it, and cause me a bunch of wasted time, I’m also pretty sure they were mad at the situation and did something to one of my other tires that was perfectly fine before taking it in to this place. Had to have that one replaced the a couple of days later. Do yourself a favor and go somewhere else. Even the manager is terribly rude and doesn’t know how to apologize for errors that his staff makes.

Weve been going to the Sears Auto Center for years. Normally, Ive raved about it. Last week, I had to go on a rather emergency basis, as my daughter called home sick from school and my cars battery didnt start. A neighbor jumped my car, and I made it to Sears. Yes, I needed a new battery...roughly $150...and I knew I also should buy two tires $118/each plus alignment (roughly $100.) The lady kept saying shed save me money by giving me a package, and it ended up close to $800. I didnt even think at the time (my fault, I know) how that made no sense because I was so worried about getting done in time to get home for my kids. I thought that seems high, but really didnt have time to think more about it as I was just going to make it home in time if they started then. They also now stress that youre getting money via a rewards program, which I really didnt care about, and Im sure Ill never see. So basically, I ended up paying nearly twice would I should have for what I had done. BEWARE. Check your bill. Dont let them sell you anything. Dont let them take advantage of you. Used to be very trustworthy, now Im not so sure anymore.

Great service. New manager Erie was really helpful.

Avenues Sears Automotive are awesome. They took great care of my truck.

They cancelled my first appointment at the last minute which caused me to have to reschedule. When I made the appointment for the next day, I got an oil change and a new tire (on Friday). I left and saw that the tire that I wanted changed, still looked like the same tire, so I called and spoke with the manager who was really rude and condescending. He assured me that it had been changed. I waited for the weekend until Monday morning, I noticed that the tire was flat again. Turns out they mistakenly changed the wrong tire. I called to let them know what happened, and brought my car back in. They looked all over for the OLD tire that they mistakenly took off to put it back on, and changed the one I originally requested. The manager had the worst attitude and didnt even have the decency to apologize. Not even a sorry for the wasted time. I will never return to this location EVER again.

Poor customer service, unprofessional attire, had an empty lot and employees leaned back doing nothing but still couldnt see me in a reasonable time frame to use my road hazard warranty I bought with them. Had to schedule an appoint in orange park to have any hope of getting decent service.

Alignment worked good. Thank you Bart

I came in for an oil change, and was in and out in less than 15 minutes. Izzy was very helpful.

Good deal on truck tires great costumer service

Last manager was awful and unfriendly. New manager was great and service was good.

Just left this place after and OIL CHANGE... they left a red scratch smeared with oil about 6 inches long on the passenger side of my white dodge magnum. I mean the scratch and OIL on it right! The supervisor and the mechanic are telling me that it didt happen there! An went further to tell me that theres nothing red in there shop! YOU ARE SEARS THE MAIN TOOLS ARE CRAFTMAN THE REDEST TOOLS BESIDE SNAPON... AND WHAT COLOR YOU USE FOR HAZARDOUS MATERIALS DANGER SIGNS ETC EFIN PURPLE!!! This people will damage your vehicle will not take responsibility and will lie to your face without flinching and I mean the most blatant lies...PS The front lady took pictures wiped the fresh oil with her hand and didnt saw her after that...

Horrible. Bought a $300 diehard battery charger that failed after 3 month. Supposedly 3 years warranty on it. No recipt no help. I left it there. What happens to standing behind your products?

Do not waste your time making an appointment. It will be a at least 2 hours before an oil change is attempted.

Bought a battery and they carried it to my car for me . Thank you

I never had problems here and this is my go to location for all Auto Service.

Good service.

Fast service

Great service