Working with Zarinea at Mercedes Benz was a delightful experience. She is friendly, knowledgeable and the trust I put in her recommendations really paid off. I was fortunate to see my wounded car set right for what could have cost two or three times as much elsewhere.Also a huge shout out to the manager Jonathan who took all the time I needed, and is as genuine as they come, and Eric, a tech who must have studied at Hogwarts. Other employees Ive interacted with there have been pleasant and accommodating. I highly recommend this service team at Benz.

Body shop service, Tabitha, always helpful. 5 Stars for bodyshop.The service department is a madhouse. No one answers phones, they only want to text, it is the most unorganized dealership service department. Will avoid any service there. They think if they feed you and force you to sit in the madness and eat free food, that it will keep customers happy.Not this customer. Service Department a nightmare. NO STARS FOR THEM

Quick, professional and overall great experience for my first time needing to have my new Mercedes serviced. They have a nice waiting area with great food and snacks as well. Jarrod was excellent.

4 hour fix extended well into the next day. VERY pricey compared to competitors!Asked if a sales rep would look at my Certified Used Vehicle that was purchased from same dealer, and give me an offer on it. Despite the fact that the car is in great condition and under average mileage, no one could be bothered to call me, even after I followed up with them. What good is taking it back to the dealer for service when treated like that?

Zarinea is my preferred service advisor because she gives excellent customer service. She is very thorough. She also takes the time to listen to her customer and always greet her customers with a warm welcome. Its always a pleasure to work with her.

Alexis, was the contact person I was assigned to when I brought my car in for service. From the very beginning she was attentive, to my needs from offering a ride and even breakfast as I waited. She was in constant contact from estimate cost of repairs to pick up. We also own a Ford that needed minor repairs we chose Coggin Ford ( dealership we purchased from) we had an appointment 4 days later after several calls with no one returning the calls, trying to found out what was wrong with the SUV only to be told it had not even been touched. Poor customer service.. Alexis is asset to Fields Mercedes Benz..

Got off plane in Jacksonville from D.C, had to get my vehicle serviced at Fields Mercedes that I keep in town.Drew was able to get me in that day and out!Drews an excellent service advisor and always getting me in whenever Im in town...!!!

He was here on time. He got right to work. He worked quickly. He was polite. His work was excellent and he left area clean. He was also very polite and explained what he was doing with our car. A valuable employee for your dealership and you should give him positive reinforcement and a raise.

Great experience here! I had to get a car because I’m going back off to college and Jackie Figaro helped me the whole time! The car was clean and it drove good! Thank you guys so much!

Jarrod was extremely professional, courteous, and helpful. Due to my arrival for service near lunchtime, he explained the anticipated wait time and kept me posted of all known updates. Great job Jarrod!

I next to never post reviews, but we were beyond pleased with the whole service experience we had at Mercedes-Benz Jacksonville. Drew was very good at keeping us updated and most important, they actually have real mechanics, not those who change parts till the thing starts. Further more, we could not have broken down in a better place, from the people at Enterprise Rent-a-car to Johnny Boys Garage that towed the GL450 and kept the 7,500# boat at his Garage for next to nothing while the truck was being repaired, and us discovering Jacksonville Beach Area we almost look forward to our next break down ;).

Drew at Mercedes of Jacksonville is a well-mannered, quiet young man of few words, who gets the job done. I am pleased with mhis customer service as wellas his professionalism. He take times to learn his customers as well as their vehicle, which is very important. At the end of the day no matter how busy, he always gives a smile. Hes my service provider. Mercedes is blessed to have your presence. Stay as you are strong on your feet and keep running like an engine.

Dean and the rest of the team were fantastic. They were very informative and transparent. Buying a new vehicle is never “fun” - but, the process at Fields was as good as it could possibly be. Everyone was professional and respectful of mine and my wife’s time.

Joe Rodgers has been my service advisor for the past 10 years. He is very professional, knowledgeable, and very helpful. He always goes above and beyond to exceed my expectations.

Amber managed my emergency with excellence. I came in for express service as my tire light came on. Turns out I had a roofing nail in the tire and they patched it for me. Mercedes service is fabulous. Amber followed up with the technician and we were finished in the time they said. Plus my husband enjoyed a fabulous breakfast omelet. Thank you!!!

This dealership is great! These guys really provide exceptional customer service! Sam really went the extra mile for me to help me out. I am a very happy customer, and I will definitely use their service in the future. I would highly recommend them to anyone needing their service.

Positive experience. Clean comfortable facility. Personnel all very friendly and helpful. All repairs timely with projected delivery time for those not in stock. Vehicle well cleaned following work even though weather was inclement.

They are a great staff. Great customer service. I felt right at home. Great cook. Grits and beacon, perfect breakfast. And lunch. Great coffee, plenty of water.

We love our Mercedes-Benz...never thought We would ever have such an amazing car. Along with that to have wonderful services when needed.We have worked with Drew for most of our appointments and appreciate his professional care, courtesy, and friendliness.Always drive away with confidence that the work was done by professionals and so it shines inside & out...what more could you ask?!! Many thanks...Lynne & Len Pelletiere

Drew always is the best I’ve ever encountered. He bends over backwards to make sure the customer is ALWAYS is pleased with his service.Efficient, pleasant, knowledgeable and truthful. What else could we expect? Nothing He’s great.

Wonderful buying experience from start to finish. We met with Yasmin multiple times over the course of a few weeks - he was always very professional and friendly and we never felt like a bother as we took multiple test drives and many calls with him even when not in the store. Since we made this purchase mostly so our dogs could travel safely in their crate - we do owe him a visit to meet the dogs - he made us promise we would.

Prakash is amazing! He is very patient, and definitely made my experience memorable. :)

Best experience I’ve ever had servicing any vehicle! Drew Gilley did a great job scheduling my appointment and was so helpful and positive. The complimentary lunch was amazing, prepared to order by their chef. I highly recommend Fields Mercedes for servicing your vehicle.

Amber was an awesome Quick Service Advisor. I was treated with respect and I also enjoyed the service care and knowledge. Even though my diagnosis problem was not found, Mercedes made sure I was credited generously for what they could do. I am sure I will make another visit to this Dealership for my future needs to my 2017 GLS 450. Cheers 🥂 to Amber and other Mercedes Staff.

I have to say the Convenience of having the service done right in my driveway was really worth it. Not having to take time off, as I’m a remote worker, really helped. The service technician was timely, informative and very courteous. Personally I give him five stars!

Excellent customer service and very reasonable prices for my repairs. I was impressed to view a video that explained the exact problems that I was experiencing with mr car and what it would take to fix it. They were very honest, pleasant, and fair! I would recommend them to everyone who needs their Mercedes Benz repaired. Thank you Mr. Dalton for handling me and my vehicle with such care!!!

This was my first time making a long distance purchase of a vehicle. My sales person, Yasmin, went out of his way to make everything work well and the deal went without a hitch. Then we moved to the business office and, well, things did not go nearly as well. The business manager seems like a nice lady but there were issues with follow through and delivery on promises. This resulted in me feeling like my distance was taken advantage of since I had no way of knowing until the car was delivered. For that reason, I’m forced to take away some stars and give Jacksonville Mercedes a “Maybe” in terms of recommending.UPDATE: Attendant to the above posting, the manager contacted me to understand the nature of the problem. I explained what happened, he agreed with my issues and took care of it. Blew my mind, no choice but to change my rating. His prompt action is why I will highly recommend Mercedes-Benz of Jacksonville.

Jackie Figaro is the best salesperson at the dealership! She is not only professional, but she is also friendly, and is also amazing at following up as needed!

I never write reviews. Ever. And I normally hate the car buying experience with a significant passion, but Josh changed all of that for me. He’s patient, listens and delivers solutions to take the stress and frustration out of searching for a car. I’m not easily impressed, but Josh really over delivered. I was in and out in no time once I decided on the car I wanted to buy. Thank you for making the process as painless as possible. I felt I was heard, treated with respect and that my time was valued. If you want a seamless experience where you’ll actually enjoy the time you spend at the dealership, ask for Josh. From start to finish he was a professional, super knowledgeable, honest dream to work with.if I could give more than 5 stars, I would. And I will definitely be back for my future car purchases :)

This place and these people are wonderful. I never have any issues when I go. I’m greeted with a genuine smile and respect when I pull up. Zarinea is my go to for everything with my car. She’s always on top of everything from communication to service. She’s very professional and it’s obvious that she has a passion for people because her level of care goes beyond any expectations.

I have my greatest experience ever in a car dealership ever. It is all because of Rustin and the team. Will definitely visit again.

I did not receive the same quality service as others I seen there.. and I had all the things need on my behalf but still was denied proper service.. the problems wrong with my car were semi-repaired.. and now I’m forced to deal with finding proper authority to help me.. I have before and after pictures and emails and texts from my issues with this company..it was only one person that stood out to me and gave me help .. I believe he was the GM Mr. David or something like that.. I ABSOLUTELY DO NOT RECOMMEND ANYONE THAT I KNOW TO “ATLANTIC BLVD MERCEDES BENZ DEALERSHIP “

Fun and friendly! I bought my car here and have continued to return for all maintenance needs as Im always pleased with their rapport and good service. Thanks for everything you do. Keep up the good work!

Rob was perfect! Service with a smile. Knowledgeable and attentive. Appointment was easy to make, and timing was great: in and out.

I no longer trust this dealer with my C43. Bottom Line Up Front: Go see Nate at World Imports instead--hell treat you honestly and fairly.In the grand scheme of things, the below is about getting only 11,000 miles out of a set of tires, run flat tires not actually being run flat (gave me troubles going only 5-7 miles at 40 mph or less) and the dealers poor response, including the service manager.----I started feeling a vibration in my front end early last week, so I called my service advisor, Joe. He told me to come in at 0730 and I could have his undivided attention.-I got there right at 730. Joe was busy, but I was told to wait at the counter where I could get breakfast and theyd send him once available. About 30 minutes had passed, before he stopped by, but he said he had to take care of something else first. I advised him at that time that the low tire pressure light came on just that morning, showing the front right and back left tires low (by 1 psi relative to the others). Maybe about 10 more minutes he came by after looking at my car, saying I needed new front tires. He said the tires were worn to the wear bars.-I asked for a quote. After 10 minutes, he brought me the invoice from when I changed out the front tires previously. He said the tires were about the same amount, but the alignment went up to $239 (previously $189.95).-He told me I COULD wait a little bit for changing the tires, but meanwhile, I would otherwise have to live with the vibration, but it was otherwise OK/safe. Nevertheless, I made an appointment after having been there a total of an hour (not the fast service I was expecting by arriving so early!!!)-When I got in my car, I looked at the previous invoice closer, and realized the tires had previously been replaced at 21,505 miles, and I now had just over 33,000 miles. So, what less than 12,000 miles on a new set of tires???? Ridiculous and unacceptable.-Also, I noticed the low tire pressure light was still on, with the SAME indications. Despite all the time I spent there, he had not fixed the tire pressures or reset the indicator like he said he would.-The NEXT day, the vibration got much worse, then I heard a pop, then I got the 0 psi warning light on my front right tire. The vibration continued, going 40mph or less. I called and left a voice mail. I went a little over 2 more miles down the road with still-a LOT of vibration. (run flats?) When I stopped, smoke was coming from the tire, and a strong burned rubber odor.-Joe called me back. I told him Id deal with it in the morning.-I followed up with both a voicemail and a text to him, asking him to find a DIFFERENT brand of tire with me. To this point in time (now), he has yet to respond to me at all. I followed up with a call 0830 saturday morning. Still no answer, no response. I called to ask to speak to a service manager. I left VM (yet to have a call back).-On the Continental website, a BMW owner seemed happy with them--got 30,000 miles out of them. I also called Tire Outlet, and also talked with other experts (including World Imports, my tow truck driver, etc), agreeing that less than 12K miles was ridiculous. Also, these tires are supposed to be able to go 50 miles, so long as you travel 50 mph or less.-So, without being able to get a call back from Joe or a service manager, I took my car to World Imports. (Up to this time, I took my 2018 C43 only to Mercedes).-I opened a case with Continental. They require the dealer to perform an inspection and call them back with the results.-After failed phone call attempts, I went in person to speak to a service manager--Manar. I explained to him all the above. He told me they were running a $75 special on tires, and he could give that. He also offered me a free alignment. I told him the only way I could leave satisfied was to get $1000 service credit (cost of tires/alignment). He refused. He didnt offer to inspect the tires for the Continental claim either.Not happy. Sending my business to World Imports.

I received exceptional service from the Mercedes-Benz service department and Drew on my E350. Drew is friendly, courteous and efficient. He had everything ready when I arrived including a beautiful new courtesy car. It doesn’t get much better than that! Thank you.

After not having purchased a new car for 15 years, over the July 4th weekend 2021, I went into the Mercedes Benz dealership here in Jacksonville to excitedly order my new vehicle. My sales manager was patient and we got my car ordered. And then I didn’t hear from ANYONE at Mercedes for three months. In September; I called and got a salesperson who could not locate the status of my vehicle. He promised a sales manager would return my call, but that didn’t happen. I made 4 more phone calls over a 3 week period to get the status of my car. CRICKETS! No one responded to my messages. So on Friday October 2, 2021, I went into the dealership and expressed my concerns. I let them know I was disappointed. After finally finding the status of my car, I was told that I would receive a call on October 4th to confirm that my car was in production. Again, no communication. This is literally the worst customer service I’ve ever received in my life. The return of customer calls is a prerequisite to being a premiere organization as MB proclaims to be. This shopping experience has been tainted by the lack of response. I contacted the MB national organization because there should be a website that customers can utilize to track the progress of a vehicle. I was told that this is left to the dealership. Fields Automotive has exhibited a lack of respect for customer needs. I will not be recommending Fields to any of my friends who are in the car market.

The best service center I have been too. Everything is top notch there. Amber is the nicest person.

Sandro is my Rep at Mercedes of Jacksonville. He & the team gave me exceptional care just reprogramming my key FOB. After this quick service they washed & vacuumed the car. Superior service & knowledge. Would highly recommend this dealership to anyone!

Alexis took care of my service appointment. She made sure everything went smoothly and kept in contact with me. There were no “loaners” available in my timeframe, so she completely handled an Uber to bring me home and take me back. Turned out to be a great experience.

Its always a pleasure coming in to have my vehicle serviced. The staff is pleasant and my Representative Zarinea, is always pleasant and very informative when it comes to any questions or concerns I may have. If there is something she does not know, she never hesitates to reach out to the right department to get answers. She always seems to go above and beyond for the customers under her care. Thanks Mercedes for taking the time to put just the right people in place to make customers experiences more relaxing.

Timely, excellent service. Totally understanding when dealing with a new client whose car broke down & was towed 136 miles to dealership.

Top notch all around, the staff is knowledgeable, great cafe. Don’t hesitate to bring your car here for service!

Yas, you were great and made finding our dream car a breeze. Thank you for listening to us and satisfying our need. Never once did he say no, his willingness to make us whole was remarkable. We are still smiling! Thanks Yas!

Service and follow up was very unprofessional. Poor communication through a text system not identified as the dealership. I was told also that they “sent me emails”and the only email I received was when I checked in my car. When I called to follow up with the service advisor, she said that she had tried to reach me several times unsuccessfully which was not true. She said she “did not want to argue with me”. When I explained how frustrated and disappointed I was with their service department I was told I was wrong that they did try and reach me which they did not. Additionally they needed to order parts and get prior approval which was again through an unidentified text number. I believe if you need prior approval for work or parts this would warrant a phone call. I then tried to reach the service manager about the situation. He never took the call nor called me back. Questioning whether I’ll ever return to this dealership. Further questioning whether I’ll ever buy a Mercedes again.

Sam is excellent at customer service. Manar did a great job to help us as well. Thank you both!Cheryl

Great experience!! The service was outstanding and an Uber was provided to take me anywhere I wanted so I wouldn’t have to wait and bring me back. The representative Behar was great!

My technician came to the house to do service A on my car. He was Very professional, courteous and efficient. He made it a great experience.

Zathea is a wonderful addition to the Fields Automotive Group. Today’s service was excellent and timely. My customer service experience renewed my confidence in this dealership

I called to Schedule Service A on my car and was told they could come to my house 80 miles away to perform it. That helped me so much. Parker, the technician, called to let me know his arrival time. Parker was so helpful, friendly and professional. He went out of his way to be helpful to arrange Roadside Assistance to deliver a new battery to my house. He serviced the car in a timely manner and explained what he had done. Could not have asked for a better experience. Parker is an asset to MB!

Took my Sprinter RV into dealership for annual service. They did a fantastic job of getting my RV out on time and ensuring my house battery remained charged so my food didn’t spoil in the fridge. I would highly recommend.

OMG!!! Starting with complimentary breakfast and fast check in!!! Then taking a rental car for the afternoon to St Johns Town center for shopping!! And then getting updates throughout the day and after lunch and Abit more shopping we get a txt saying that our car was ready!! We get back to the dealership and Mr Joe takes care of us while explaining everything that was done!! We leave with some homemade cookies and 2 extremely happy owners of our Mercedes!! Coming from Georgia, it was definitely worth the drive!! Thank you so much for your services!!!We will definitely be back!Again, thank yall!!!

Service team is Attentive, thorough, and pleasant.Service waiting room is spacious, clean, comfortable, and has good food options.Overall great and better than the rest!

I have always had a great experience dealing with MB Jax but I must say, Alexis is awesome!! Brought my suv in for a quick fix but the power on the whole street went out and it couldn’t be completed (obviously not their fault). When I brought it in a few days later and it was taking slightly longer than expected Alexis was able to find me a loaner and send me on my way. She was pleasant and attentive both times and I am so happy with my experience! Five star service all around!!

From start to finish, this Dealer kept me informed and when the work was done, my SL450 came out looking like it did off the showroom floor. Our service advisor (Joe) was extremely professional and represents your dealership very positively.Can’t wait for something else to happen to my car so I can get a New loaner, great food and of course meet with Joe again.

Very accommodating good service wasted no time take care of my old car and purchasing another thank you

I just bought my first Mercedes and honestly with the assistance of Jackie Figaro! She was honest and forthcoming throughout the entire process. She made me feel comfortable discussing the details of the purchase and I recommend her for anyone interested in purchasing a car at Mercedes-Benz of Jacksonville on Atlantic.

Drew Gilley is one of the best service advisor Fields Mercedes has. He is very professional and honest person.

Good service and responsive staff. Scot Pursell also was very helpful with modifying my Dashboard to be much more useful to me.Thanks team

Communication with my assigned service tech was excellent. All requested services were completed to satisfaction and I was notified when an extended amount of time was needed to finish all work.

Fantastic experience…. Everyone was courteous and extremely professional. My Mereceds was ready when promised. All problems were addressed and repaired. Sam, my service advisor, was very professional and kept me apprised of the progress of my vehicle. Jonathan Hall, service manager, was as good as it gets. I would recommend your service department to anyone. Best experience I’ve ever had at a dealership.Donald Leatherwood

It was quick, and the work with me, to to get what I wanted. witch was a great experience great from beginning to end... The best part is that they give me what my car is worth as far as trading in go which is really good... in comparison to some other places that I Checked.

Unable to get to the dealership for my service so went with the mobile service. My normal service advisor Drew Gilley called me first thing in the morning and got me all set up! The mechanic was quick and courteous just like in the dealership! What a great service for people who cant always get to the dealership! As always, great customer service by Mercedes of Jax and Drew!!

Today was a great experience. My service provider was awesome.behar went over and beyond to provide a great experience .I recommend him to all my friends

Thanks Sam for getting us in and taking care of our RV Sprinter Van recalls. This was our first time having It serviced, very pleased with such prompt professional and courteous service!

Alexis did a great job on the service and attended to my request. It was a smooth process and no time wasted. Thank you.

Simply the best! Alexis was great to work with. Did you hear, the loaner cars are sick! Driving a 2021 E Class while my car is in the shop. Awesome!

A wonderful experience from start to finish. Amber M. Was a great help with dealing with my car issue. I was informed at all times about my cars progress. I would highly recommend Mercedes Benz of Jacksonville.

The service was great. Really appreciate the level of communication you receive during your service.

I purchased a vehicle from this business three weeks ago.I had to take it back the next morning for an inoperable headlight. While the vehicle was being inspected another issue was found. Mercedes kept the vehicle and rectified the issue. Great service from Tony, my salesmen and Amber, from the service desk. However when I arrived to pick up my vehicle, I felt that I did not receive the attention as those before me. No one walked me outside so I basically stood there wondering who was supposed to pull the vehicle around. The conceirges were running around and playing with each other. 🙄 Otherwise great communication and car buying experience.

Efficient, comprehensive and a detail report delivered on current and future maintenance requirements. Drew did an excellent job as our service lead. Thank you.

Zarneia was the best service advisor I’ve had. She went way beyond what I expected. Mercedes is lucky to have someone like her taking care of their customers. My SUV is running great once again and I’ll very happy. Thank you Zarneia. 👍😎😎

I would highly recommend MB of Jacksonville. The sales people truly take pride in handling each customer with the greatest care. This is my second purchase and I am look to many more year of great service.

Always a great experience! Drew is very professional and has great customer service. 10 stars!!

Could not have had better experience with this dealership. Sam was amazing amd kept us up to date on what was happening! Thank you

Drew was on top of every details of my services as always... its always a pleasure to work with him...

I have to say, I have had some disappointing moments with the amount that I had to pay and the frequency of my visits. However, Sandro ALWAYS works to make things right. The respect that he has shows is reason enough to come back. The staff are polite, but Sandro goes that extra mile that we appreciate.

When I purchased my GLS 450 the sales lady Jackie was wonderful.....Today I took it for a battery and the communication started out horrible and it ended up horribly. First of all there are too many service people on the vehicle, they dont return calls at a timely manner, the communication between the Uber drive and the dealer ship sucked but when its time to pay the bill...they wont their money 🤔. Im not pleased at all with Atlantic Blvd Mercedes service department!!

The best customer experience ! Mercedes- Benz sent me a 150.00 off coupon with my services. Andrew Gilley takes great care of my car. Hes exceptional with his job!! Greet customers with a friendly smile and take care of our needs. Thank you😊💯

Ms. Jackie Figaro was my sales agent. I decided to request specifically for Jackie based on her great Google reviews! I am glad that I did. From the first time we met Jackie made me feel at ease with my lease purchase. She explained the whole process thoroughly and answered all my questions, Jackie worked very hard to make this transaction work with no pressure. She even followed up with me a few times since I have purchased my vehicle. Her professionalism and caring exemplary! This was my best automobile transaction ever! I would highly recommend Jackie to anyone desiring to purchase or lease as she will work out a deal and at the same time make the transaction stress free and gratifying!

Great service. They went all out to fix the problem and get me out in a timely manner.

The service and attention to detail by Mr. Drew Gilley it was absolutely outstanding.. From beginning to end, from when he took my car keys and later returned the keys me after the completion of the service.... A very professional youngman... Hes the reason why I come to that location, instead of the Orange Park location, and the Orange Park location is near my home....

Drew is a great sales advisor at Mercedes Benz on Atlantic. He treats all his customers with care and love. He listens to you and gets the job done accordingly. He is the best!🙂

Mr. Gilley my service advisor outstanding very knowledgeable overall service experience excellent

Dalton and his team were professional, prompt and thorough. They did everything I asked for the car and more. I highly recommend Mercedes-Benz of Jaxsonville, Dalton and his team.

Great experience, Dean was were personable and knowledgeable. He walked us through all the new features of the car, we never felt rushed or pressured. Provided great service, happy with the whole experience. Highly recommend.

Awesome service as always! First time with Zarinea and she was Fabulous. Also big shout out to Lee and Jonathan! They will take care of all your service needs.

Sal the salesman was professional and very knowledgeable and made our sales experience 5 star! Selene who walked us thru the interior components did an excellent job! She too was very knowledgeable and was very patient with our questions....never felt rushed nor pressured! Mercedes being Mercedes always at their best!!!!

I enjoyed an extremely pleasant and professional service experience. Zarinea is a god send. I have not gotten consistent emails since 2018, because of her efficiency we changed my email address and I should receive all future communications from Mercedes. I have spoken with four different service professionals in the last two weeks, they didnt find or correct the problem. Thank you Zarinea.

I brought my 2010 E350 to the Jacksonville Benz dealer on Atlantic avenue for service today. I arrived at 1.05 pm where I eventually met Amber the service rep. Amber tells me it’s going to cost 170$ for a diagnostic of why the engine light is on in my car. She asked me a few questions and says this will help the mechanic troubleshoot the problem. Her main question was when was the last time I put gas in and did any warnings come up on the dashboard. They take the car to the back where it remains for 2 hours. Amber comes back and says they were unable to diagnose the car in an hour. They wanted to lift up the carpet in the passenger seat to look or diagnose the wires. They need an additional 2 hours at 170$ an hour to TRY and find the problem. All Mercedes Benz have computers which makes it easy to diagnose with their equipment. I paid 170$ to know NOTHING. So you want me to pay $520 to diagnose and your gonna come back with a $2000 issue! The diagnosis charge should be a set amount and not charged according to what they can’t find in an hour or two or three… that’s ridiculous! This is a total SCAM! How do I know they spent the entire hour trying to really diagnose my car? I don’t but they want me to pay almost $500 to trust them…. You got me for $170 but That will be the last time !

Horrible service. Came to get a recall and requested a courtesy car during the service. Got there and waited over an hour to be greeted by a service representative that wasnt even mine. (due mind you that I brought my kids 2 years old and 3 months old because I thought I was getting in and out) Come to find out the person who was in charge of my service went home for the day and didnt bother telling his appointments. Following after I went home tried several times to get ahold of my new service representative to find out the eta on the recall and couldnt ever get ahold of her. Very poor service seeing as I picked this place over the closer Orange Park Dealership. Highly disappointed! *update to 5 stars, the service manager made this ordeal so much better, talked to me over the past week and made me feel valued. I appreciate the attentiveness and will come back!*

Ms.Jackie has truly exceeded my expectations Not once but twice. I have purchased my 2nd Mercedes Benz from Ms.Jackie on last week. I called her a few days before finalizing the deal trusting she’ll find me a Black on black GLC-300 with low mileage and she did just that within minutes.Ms. Jackie does an amazing job at what she does which is making her customers happy. I’m truly satisfied with my New vehicle. Thank you once again Ms. Jackie for your professionalism, patience and amazing customer service you’re Awesome!I look forward to seeing you in about 3 years for an upgrade. Thanks again be blessed

Sam was my service provider and he was very professional with outstanding customer service skills. Sam kept me informed every step of the way. I felt good about leaving my s550 4matic with Sam.Thanks Sam!

Zarinea and the team at MB Jacksonville have always provided the best service for my E300. They have consistently worked with my hectic schedule and have been there for both early drop offs and late pickups. The vehicle itself has had a few issues that required more visits than I like, but the problems are resolved the first time nearly every time. Professional, courteous, and I would highly recommend Zarinea and MB Jacksonville as a whole for your MB service in North Florida.

Rob was great. Excellent communication and got things done quickly and efficiently. Jonathan hill assisted as well initially and all were fantastic!!!

Car issue fully resolved under warranty even though took a few days longer than expected. Only reason a start is taken was because the car passenger side got a pinky nail size scuff from hitting by another car’s door edge. Hope they can be more careful in the future but seems their lot is very crowded.

Drew is exceptional. He was very accommodating and explained everything in detail.

Rob personifies the informed service advisor.Where competence meets customer service

Dean was amazing just purchased a gently used vehicle from him. Incredible customer service he still checks on me days after the purchase. A great place you should go visit them. They will find the car that suits your needs. And teach you how to use all of the bells and whistles! Thank you Dean!

Dropped car off for service … their phones were hit by lightning but no one thought to use a cell Phone to update their customers I drove to dealership twice in 8 days to get an update. 12 days later I had to contact them again (their phones were working at this point) to find out my car was ready. When I picked it up, the “courtesy wash & vacuum “ was forgotten as well. Customer service was fair at best