Great company. Excellent customer service. Will definitely order from them again if the need arises.
Neesh was amazing and took the time to provide excellent customer service. She worked with my sister to help her find the perfect dress for her wedding day. They have a great selection for a smaller shop and the customer service was 10 times better than what we experienced at the bigger chain store.
Found my wedding dress today!!! Paisley was seriously amazing!!! I felt super comfortable and she listened to what I liked/wanted. 10/10 experience. Thank you!!!
Neesh is the absolute best! She was so attentive and professional for my appt this past Saturday. She went above and beyond and I urge anybody looking for a special occasion dress to request her. .
We have gone here for a Quinceañera dress and now a prom dress. Excellent experience both times! Highly recommended.
Awesome store I have a 3 dresses for myself and my bridesmaids dresses awesome service 😀
I so enjoyed shopping here! They had a great selection of prom dresses and they had great prices. Neesha and Mary Lou were very helpful, kind, and professional. Neesha helped me put on dresses, she offered suggestions, and she gave me her undivided attention. I’ve been to several other stores looking for dresses and French Novelty has by far been the most enjoyable experience. I would definitely recommend this store to anyone looking for dresses!
Thank you for making my daughter feel like a princess on her special day!
I found my dress in less than 30 minutes and it was not that expensive at all.
The customer service was amazing. They helped me find my perfect prom dress.Was a very positive environment and all the sales people were amazing.
Laurie at French Novelty assisted with and ordered the bridesmaids dresses for our recent wedding and was excellent to work with! She was organized and proactive and ensured the dresses arrived timely. The dresses looked stunning looked stunning! Laurie very professional and extremely responsive. We got married on June 6th, in the middle of the pandemic, and her responsiveness were very much appreciated as we were dealing with various possible scenarios. She event assisted me in finding a seamstress that was open who could make some last minute alterations on my wedding dress. Laurie exceeded my expectations and I would gladly work with her again!
Beautiful dresses, good prices and Neesh was so helpful and a pleasure. Thank you for helping me find the perfect dress!
I bought my wedding dress today and had the absolute best experience. Neesh was the perfect consultant from beginning to end!Everything started two weeks ago. I had a horrid experience with Davids bridal. Its a looooong story, but I was embarrassed and lied to by them, and I felt hopeless. As a plus sized bride I thought I wouldnt be able to find THE dress and would lose out on that magical part of the process.Neesh was incredible when I initially and let her know what happened with Davids bridal. She was instantly understanding and excited to help. We talked about what I liked and was looking for and she pulled up options that they would be able to get in my size. She even told me a couple brands I could look up online so I could get some ideas.When me and my friends showed up for my appointment today, it was wonderful. They had great variety and it wasnt long before I picked a big stack of dresses to try, and in less than an hour I was paying for my perfect dress!I really want to brag about Neesh because she was amazing. She really listened to what I wanted, stayed within the price range I told her without trying to upsale me, and was genuinely just a pleasure.
Not much of a selection for plus size women. Also, walked the floor awhile prior to receiving any assistance or even being acknowledged.
The staff is AMAZING!! Super nice and very helpful. They have lots of beautiful gowns for any occasion and the prices are great. We came here for my daughters prom dress. We had the best experience and could not be any happier. Would definitely shop here again and would highly recommend!!
Beautiful dresses ! Unbelievable great prices for my first daughters wedding! And yes thats were iam taking my second daughter to look for her wedding dress!
Absolutely great experience buying a dress from French Novelty. My friend and I dont live in Florida, but we been searching around bridesmaid shops and finally settled on the perfect dress for a wedding. Well, I was surprised when I went to order it on the dessy website that French Novelty was selling the same dress but for a much more affordable price. On top of that, the customer service here has been really great. They emailed me once they confirmed that my dress was processed and it arrived way under 10 weeks! Im excited to wear this dress!
Went to French Novelty over the weekend with my bridal party to find some dresses and had such a nice time! Neesh and Lorie were so personable and sweet, if youre not sure what kind of dress youre looking for they will help you find the perfect one! We all found some beautiful dresses, very pleased!
The best place in Jacksonville to purchase your prom dress.
I just bought my prom dress from here and they had an such an amazing selection I had a hard time choosing! Mary Lou and the other ladies on the staff were so kind and helpful! 100% recommend, we drove 2 hours and weren’t disappointed!
Prides themselves on customer service yet refuses to correct their mistake on my maid of honor’s order. She ordered and paid for rush shipping. Same day was called back and told the rush shipping wasn’t available but they would recreate the order and overnight it from Florida as soon as it was received. It was reordered in the complete wrong color. I get it, mistakes happen. But when I called to get the issue resolved I was basically told they wouldn’t have changed an order and my maid of honor must’ve just ordered the wrong color to begin with. So disappointed that I will now have to buy her a dress off of Amazon to get it here in time after she already spent over $200. Now she will not match my other bridesmaids and the assistant will do nothing as far as a return or compensation. I was offered an “at cost” replacement since this was clearly “not their mistake”. Staff all but called me a liar and it’s completely ridiculous. I hope no one else has this issue.
Trying to plan a wedding 3000 miles away is stressful enough as mother of the bride. I was so fortunate to find “THE PERFECT DRESS” through French Novelty. I had ordered a designer dress that I had not been sure of the color. They were so patient with me and even snapped pictures and exchanged phone calls. Assuring me my purchase was secure they shipped it promptly and it is stunning. I highly recommend this shoppe and staff for your next special occasion purchase!Jan Pedersen-Kubitz
I had the best experience here. We found two dresses to try on quickly and I found the perfect one within the two dresses. Customer service was phenomenal. I hate trying on clothes but they made me feel special. Im really going to enjoy my mother in laws 90th birthday party. Thanks to the entire staff!!!
I would recommend French Novelty for gowns for all occasions. I was pleasantly surprised to receive my gown early and 2 months prior to estimated shipping date. Its beautiful, well made and fits perfectly, do use their size chart. I will be a repeat customer. So happy I found the perfect dress at French Novelty. Completely satisfied customer.
This has been a fun experience for my daughter. With 33 star closing at the beach there are fewer places to go to try on prom dresses and this is a good one. Far from home for us but worth the drive.
I am extremely upset that I have a dress on layaway, but my daughters school has cancelled prom. I called the store and was told that I could either purchase the dress or lose my whole deposit I put down on the dress. With this whole virus thing it has put a complete damper on seniors and parents are being forced to lose the money or pay it out of layaway, I understand not receiving my money back if trying to return it. Not only would I be forced to purchase the dress, I also have to have alterations done afterwards. So I would be out of more money. I will never recommend French Novelty to anyone. I was very upset that I even had to give them one star!!!
Thank you, Thank you, Thank you!!! I was not able to buy my special ocasión dress but your customer service to be sure that I get what I needed was 5 Star. Thank you Pam & Jen for answering every single email and questions. You girls rock!! Definitely I will recommend and consider your store for any future event.
Couldnt find the style of wedding dress that I liked. When I was leaving, the cashier yelled out to meDont bring your kids next time...I did get my prom dress here a few years ago and that was nice.
The Ladies was very nice they did a great job helping me pick my dress out for my wedding thanks so you Ladies
I purchased the most beautiful navy gown for my wedding dress. It was even more fabulous than I could imagine. The quality was amazing. The fit a perfect size 10. It photographed amazing! I would recommend French Novelty for a special occasion dress. Juliet E
The service here is amazing the staff is very helpful! Cheyenne helped me out finding the perfect prom dress. I highly recommend this store if you’re looking for a dress!:)
Outstanding customer service ! I went here with a bridal party and they assisted us with ease!Everything was perfect from the gorgeous dresses to the friendly staff. Will def be coming back!
Have nothing but praise for this company. Ordered my pant suit for granddaughters wedding. It fit perfect and the color is lovely. They are very helpful and fast e-mail response for any questions you may have. I received my order almost a month earlier than expected. Will not hesitate to purchase from them again.
Very overbearing- couldn’t even look and enjoy our time because the lady kept insisting my daughter try on dresses she didn’t like... was super excited because it came highly recommend. Sadly we wont be back.
Here is my feedback in one word “Fabulous”. More specifically, my questions/concerns were answered promptly and courteously, shopping online was fast and simple to follow, my dress was delivered as promised and exactly as described on the website. Best of all, when the dress I wanted was no longer available I was given advice on an alternative dress which I actually like more than my original choice.Thanks so much, I will definitely be shopping with French Novelty again.
Sales clerk Olivia was fabulous & helped my daughter find a prom dress. We were having a hard time with a decision between two dresses & the store was closing. They offered to let us think about it overnight & call them the next day & ship it free of charge to my house since I lived a distance from the store. Highly recommend this store!!
Unfortunately, their websight was not updated. Drove all the way from the beach and they didnt have dress in stock. Ladies were very friendly and did try to help me find another dress. No luck
Dont waste your time. Cookie cutter dresses and crazy prices. not worth my drive
Literally so UNPROFESSIONAL AND IGNORANT.I came In knowing exactly what dress I wanted and they got it for me..perfect except, I came back in and ask for a swatch of fabric. Wish I could remember her name but the older white lady responds “we don’t do those” so I further try to explain how they are usually with the dress and she try to ignore me and is actually quite rude with the way she spoke. I simply went home with my dress. The whole time they were pretty dismissive and rude but ok. I’m home now and as I suspected THE SWATCHES CAME WITH THE DRESS.The problem is how rude they were and dismissive while I’ll was trying to explain and get the dress. The lack of knowledge of dresses is also ridiculous. I shouldn’t know more about dresses than you if you run a store........ Anyway beautiful dress, wish I could’ve bought it from a company that actually deserves it. I understand prom season is stressful BUT THEIR COSTUMER SERVICE IS TERRIBLE
After contacting numerous formal wear stores to order my daughters dress and being told there wasnt one to be found in the U.S., I called French Novelty and am so thankful I did!!! Mary took my call, put me on hold for two minutes and returned saying she had located the dress in the right size/color in the designers warehouse in... Canada!!! She ordered it on 2/22 and told us it would arrive between 3/3 and 3/6. It arrived TODAY!!!!!! Thank you MARY for great customer service, going above and beyond and looking outside the country to find the perfect dress!!!!
Great customer service and easy to order! I called to double check some things about the bridesmaid dress I ordered, and the employee I spoke with was very kind, helpful and professional. I would definitely order from here again as they make everything very seamless.
Best shopping experience ever! The service I received at the Ceder Hills location was incredible. Thanks ladies for all your help in finding the perfect dress for my sons wedding.
Everyone is SUPER nice! I found the perfect dress for my pageant!
This place has beautiful dresses with awful service! My daughter when in this weekend looking for a prom dress with her friend both teenagers. I was unable to come and help due to having recent surgery. My daughter called me very upset after her experience saying all of the other girls with their moms were helped and attended too very well to find the perfect dress and my daughter and her friend were not helped AT ALL and were basically having to help each other unbag and lace up their dresses. Just because two girls come in without their parents doesn’t mean they don’t have the money to spend on a dress. You lost two good sales this weekend.
I dont live in Florida however I was stopping to visit a friend and found out that I had to go to an engagement with her and I did not have the proper shoes. It was in a convenient location down the street from her house she stayed on Bland Street or Blanding Street something to that nature however I was in a time crunch and they were about to close within an hour I came in and I was greeted immediately by a lady at the desk and when I walked around another woman approached me to ask me if I needed any help and I appreciated that they had a wonderful selection of dresses however I was only there for shoes the dresses were to die for. So I found some shoes for a great price on the clearance rack they were wonderful dance shoes they fit good they were perfect. And it also didnt help that the price was extremely low my budget was $40 it was well in the requirements yes. I would say the place is a great place to go if you have any ballroom or proms or any engagements where you have to dress up very nice. I would recommend them again thank you for the great customer service.
For every special event, I buy my dress from French Novelty. The dresses are very beautiful and price is excellent. Also, they have extensive collection from all the designers! Nobody has this kind of dress. The website is very well organized, by designer, by occasion and easy to find what you need.People remember me because of the beautiful dresses I wear.... I am very satisfied with the dresses. More over, I feel very happy wearing such beautiful dresses and my husband loves it!!!Sunae Kim-DavisI am her husband and agree that French Novelty dresses are great looking and reasonably priced.Dr. Geoff Davis
I was ecstatic about my beautiful finds at French Novelty. The customer service and selections made by experience one to remember. I cant wait to wear my stunning gowns at the Miss Charisma Scholarship Pageant in May.
My shopping experience was wonderful! It is often difficult to do business online or over the telephone - especially when you are out-of-state. Even if you are lucky enough to speak to someone in person, the customer service and follow up is lacking. That was not the case with French Novelty. My inquiries were handled with absolute professionalism and the follow-up was superb I saw this dress in June and was ABSOLUTELY certain I wanted it for my 2016 prom. It was sold out on just about every website that carried it and French Novelty was the only retailer that offered to purchase it directly from the manufacturer. My mom worked directly with Jen and ordering through her was a positive experience; completely stress-free. I received a confirmation email an estimated ship date email and a just shipped email with a tracking number. The dress arrived with no incident and I am super excited to have the dress of my dreams!
I would give you 100 stars if I could! You save the day for us when our alteration lady cut the skirt off the dress just a little longer than a top! Then tried to sew it back on! I would love to show you the picture, you would get your laugh of the day! Anyway, Jen saved the day! Fifteen minutes BEFORE the store closed, ON FRIDAY, she took my order for the ONLY dress they had in the shop that just happened to be the correct size..... a beautiful rose gold sequin by Christina Chu, I believe?......It arrived the following MONDAY! God bless the people at French Novelty! Needless to say French Novelty is on my favorites list and they WILL be my go to shop from now on!Thank you, thank you!Colleen
Not alot of variety at the store but they can order alot of other things. I always find a dress here tho!
Great place! Nice people! Beautiful dresses! Prices are a tiny bit higher than Davids bridal but worth it!
Absolutely the best prom, pageant, quinceanera gown boutique in North Florida. The staff is TOP NOTCH. We have worked with Marylou and her staff on a number of occasions and they always knock it out of the park. They have an enormous selection of the most beautiful gowns and if you still arent able to find that perfect gown, they will have it ordered for you asap. Absolutely LOVE this boutique and would recommend anyone to come in and see for yourself why I think this dress shop is one of the Top 2 gown shops in Florida.
Bought my dress there and I loved Jessica helped me and was very sweet. And knew what I wanted also and it was a rush order and she was very helpful in every way.
This is the best gown store ever. The ladies were so helpful and so patient. I rate them 11/10
I ordered this suit for my sons wedding and it was stunning!Very comfortable!Loved it!
The ladies were very helpful with picking ur dresses for me and very attentive! Love my dress I got for prom its beautiful! Great prices
I had the BEST experience here while shopping for a Princess Dress for my Daughter to model in a Fashion Show. They offered SUPERB customer service and were very SWEET and HELPFUL!!! I was AMAZED at the wide selection of BEAUTIFUL gowns, and the prices were fit to match any budget! Make this shop your 1st choice. You will be so glad you did!
I had an amazing experience in this dress shop! I loved the service and how helpful the workers are! The worker worked with me and helped me find a beautiful dress for my prom. Absolutely one of the best shops!
The staff was absolutely amazing. They made my feel important. Made my shopping experience flawless . Im so ready for prom . Thank you sooo much I would come back for everything ☺️
I rented a tux for a wedding at French Novelty. The price was good, the service was excellent, and the tux arrived both on time and as promised. I would highly recommend French Novelty!
I placed an order online for my sisters wedding. I am very pleased with them, they called to go over the detail of my order and sent a follo up email!
Excellent staff! Ordered a gown & the team made my experience very enjoyable! Thanks so much!
Thank you for your response, my wife was recently shopping and felt as though she did not receive good customer service which is the reason for three stars. French Novelty has great sexy clothing and the prices are pretty good; your willingness to make her experience better deserves five stars!
I was helped very much by young lady, whos name I forgot, but she helped me try on several dresses and shoes until I found something I was comfortable in. Very patient and kind and helpful. They had a fantastic selection.
Love this place even though i didnt find what I was looking for but overall great experience
Easy to order, came packaged nicely and looks just how it was portrayed online. Fit well, no alternation needed - size 0 was true to size and fit around my size B (smaller B) bust. Full sequin dress came with no snags. Was terrified to order a custom dress online, but I will order from them again. Also please by the e-mail updates on my order/shipment. Not too many, but not so sparse that I worried about my dress. Came within the timeframe. Mine was custom, so it took a few weeks as stated.
Looked at dresses for my beautiful stepdaughters wedding and they didnt have her style but the prices were very reasonable and the dresses were spectacular
I had been unenthusiastically searching for a mother of the groom pant suit for about 6 months when I stumbled upon this company. I was looking for something in womens and tall, a combination never easily found. To my delight I found a dignfied, classic design in the perfect color of ocean breeze. The material was elegant. The staff made sure the pants were long enough. It fit!!! I am ecstatic. And relieved. Now all I need to find are dress sandals in a size 12...
Natasha was so helpful from the moment we walked in the door @ 6:00- they close @ 7. She asked what was the date of my daughters prom and I responded this Saturday and she said oh we have to find her a dress today. And that is what she did, after many many many attempts she found the wow dress for my very picky daughter! She was not overly pushy, very patient, never made us feel rushed and after some trail and error narrowed down the type of dress my daughter really wanted. She knew we had no time and was determined to us what we needed. Thank you Natasha!!
So thankful for these wonderful ladies!!! I needed an Alfred Angelo dress by 2nd week of October and they came through!!! Ordered quickly and arrived exactly when they said! Again ladies, thankyou so much for your help!!!
Great prices on dresses. Staff is amazing
I have just received my Soulmates C1067 Amethyst 3 piece dress from you. I tried it on and it was absolutely perfect!!! I LOVE it and can’t wait to wear it to my son’s wedding on August 30. It is slimming, a fabulous color, elegant, and a perfect fit (although I may want to take in the armholes on the tank just a WEE bit)!!! The look on my husband’s face when I tried it on, said it all! He fell in love all over again and it is our 38th year anniversary!!!!Thank you for your wonderful service and quick delivery!!!
What a spectacular store with a great selection, friendly and professional staff. Mary Lou was incredible, honest with her opinions and very knowledgable. She looked at my daughter, and found the right size and style of gowns for her. I am proud to be the second sale on January 1, 2016!
Love this store I could shop all day Good location very friendly staff prices our reasonable has a variety of jewelry, books,rocks,and more love the smell very inviting place has parking for handicap and ramp
I got my destination bridal dress from here (a short lace dress by Mori Lee Affairs) and absolutely loved it on my big day! If youre looking for something different and nontraditional French Novelty is sure to please, there are also tons of other beautiful prom, pageant, and bridesmaids dresses there as well! It makes me wish that I had known about this place back in high school! A true one stop shop for all of your formalwear needs.
This store was super clean and the staff was most helpful they also had amazing sales!!
Thdy have good sale on their gowns
This is our second pageant dress from Mary Lou and have been beyond impressed with the service and selection of dresses! Highly recommend this store for bridal, pageant and prom dresses!
Excellent customer service and the gown was perfect! Will absolutely shop here again.
Very Happy My Baby Girl Mariah Got her Wedding Dress and She also got her Prom Dress from here to in 2013:)
Great service. Very nice people working there.
My go-to store for prom. Great selection and great service w/ a friendly staff.
Had a small issue with the ordered dress but workers were very accommodating and helped solve the issue.
They have the most beautiful selection of bridesmaid gowns, and the staff is so helpful, and very knowledgeable!
Just got a dress for Miss Florida and it is PERFECT. Excellent service and stunning dresses! :)
Ive gotten all of my pageant dresses and my prom dress here and they are all beautiful! I love all of them!!
Beautiful dresses in all sizes for alk occasions
I came here because i had a military ball that i only had 3 months to find a dress for. When i went in, i had no idea what to look for or what would look good on me because i had never gone to any formal event before. but my consultant (Kat) was AWESOME!! she found the perfect dress that i fell in love with and was WAAAY under my budget! she saved me tons of money and made me so happy. every time i went in to make a payment on the dress (which BTW, the payment plan was awesome and the required deposit was close to nothing!), all the ladies were so nice and polite, and extremely patient with me. and all the prices were amazing. i would definitely recommend this store to any one looking for any kind of dress. balls/proms/pagent/weddings you name it they have it ! definitely earned a 5 star rating from me!
By far the best!
Nice people clean have some beautiful clothing
Very helpful and friendly service recomend to anyone
My daughter likes shopping here.
There was a good variety of dresses.
Sr. PROM dress BEAUTIFUL
Great prices and great selections
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