Excellent customer service, beautiful lounge, and great selection of cigars. Awesome first impression.. definitely will return.

Good cigar selection that will appease any palette. The cigar lounge is nicely laid out with multiple seating areas and televisions, as well as a chess board. Theres also some complimentary coffee available for patrons who stick around to enjoy their purchased cigars. Cigar prices are in-line with fair market prices you would expect to see in most local tobacconist shops.

Five stars because first impressions are everything. This was my first visit and it was to purchase pipe tobacco.Nice selection with about 27 different flavors of their pay per ounce choices that were $3/oz. I chose the Very Vanilla and the Blackberry Brandy; both have an excellent aroma.I actually Facebook message them the night before to ask what sort of pipe tobacco selection they had and received an immediate response.Overall, nice place and friendly owner. Matt was knowledgeable and helpful.

Great Selection Of Cigars As Well As Accessories With An Unforgettable Environment! Staff Members Have Superb Knowledge & Deliver Perfect Hospitality. New To Cigars Or A Cigar Enthusiasts Doesn’t Matter Stop By And Enjoy Yourself.

This cigar is truly what a cigar is meant to be. The lounge area is beautifully furnished, the staff is top notch and the humidor is stocked and loaded for any cigar lover. You will feel like your in your living room smoking. Plus they have a great outdoor seating with heaters. This is definitely worth the visit.

This is HANDS DOWN the BEST cigar shop in town. Very knowledgeable staff and great selection. Always ready to get you what cigars you need. IF your not getting your cigars from them you need to start now.

Great place. Humidor fully stocked with great selection and prices. Great owner. Always answer any questions and advice.

Drove over 40 minutes to find a specific cigar. Inviting facility with a great selection. Staff was helpful and extremely friendly. I’m in the area only once a year, but I will definitely make Bella Casa part of my annual trip.

Its a Real Nice Atmosphere. I got here a little early in the day. Have to make it back at night time for a little more crowd. They have a Good Humidor. The Extended Lounge is real nice and Big and they have an outside patio in the Back. They also have a very Nice Decor in the lounge area. Good place to Hang and Chill.

This place is great. Both the workers and patrons are pleasant and the lounge was a chill place to relax.

Okay, this place is just awesome. They have a solid selection, with a walk in humidor. Too many places just use glass door cabinets and some even have the cigars in those and behind the counter! Big no-no. With this place the cigars are accessible and inspectable. The lounge is just the greatest. Love those chairs and the overall vibe and the decor the whole place has makes it somewhere I dont mind spending a lot of time. Oh and talk to Nick if youre there hes a super personable guy with some great advice on cigars who you can talk to about anything. I was new to cigars when I went here about a year and some change ago and I was sent somewhere on the other side of the world, but when I get back, best believe Im stopping by.

Nice clean, well kept and out going employers and good prices.

Awsome environment. Owners are great guys and love the energy they bring to the table. Felt welcome the second I walked in the door.

I got a very nice greeting when I walked in. Definitely a go back to place. Good selection of cigars and room to relax.Thank you from the northwest Jersey guy 👍👍

Best cigar shop in town. That other shop that shall not be named is not even an close to Bella casa.

Such a warm and welcoming atmosphere. The staff are very knowledgable about their products. They have a big walk in humidor. Highly recommend you give them a try.

Staff was wonderful and very knowledgeable to help me and my sister find the right cigars for family. Highly recommend

Great place to buy cigars. They have a good variety of cigars and a nice lounge.

Great staff and customer service. Nice selection of pipe tobacco. The patrons I have encountered have been welcoming. This place is both civilian and military friendly.

Fair prices and the best cigar shop environment in town. The staff is very helpful and make every visit enjoyable. Both times Ive been I found myself not wanting to leave. Establishment is very clean and has a very large selection of cigars and pipe tobacco to choose from. All at a competitive and fair price. Ill definately be going back for many smoke sessions to come! Cheers!

Under new ownership (Sep 2017?). Have been helpful and polite. Good selection in their walk-in humidor. Large and comfy smoking lounge with leather chairs and entertainment.

My husband found this gem a few years back, and we fell in love. Kimber takes care of us every time we come in. She helps my husband choose cigars that he loves, and he gets to enjoy them in a homey atmosphere with great people. I dont smoke, but I still enjoy tagging along just for the great company. Highly recommend!!

Hands down the best cigar lounge from New Bern to Willington. Jacksonville has 4 or 5 cigar places but, non of them compare to Bellas. Everything from inexpensive to top shelf. The biggest humidor and the biggest seating area. Lots of regulars. I absolutely love this place.

This is definitely my go-to shop for cigars in Jacksonville North Carolina. They have a great selection with an amazing Lounge area with everything from recliners to couch style seating

Awesome place! Awesome employees! Very friendly and knowledgeable. Didnt know this place was there, will be going back!

This place is amazing. The atmosphere makes you really want to linger, like a relative overextending their stay at your place during the holidays. The staff really knew their stuff and helped me select some great pipe tobacco. I will be returning here for sure.

Number 1 spot in JVille to lounge and have a smoke. Great selection of sticks. Laid back spot.

Good place to find cigars with a good selection. Great service with friendly employees. Very nice smoking lounge.

Phenomenal cigar and tobacco shop carrying a very wide array of wonderful smoking products. Also available are Nat Sherman Cigarettes. I just love this shop and its worth a trip to see!

Nice place to purchase and enjoy cigars. Helpful and friendly staff.

Have been buying cigars here for years. Love the hospitality and owners. I always find what I am looking for.

Now that they are under new management, the service, and experience is top notch. Awesome staff, great company, amazing ambiance, and a great selection of boutique cigard. The way a cigar lounge should be! I look forward to my next visit!

A nice little hole in the wall where you can kick back and enjoy great quality tobacco.

Relaxing environment to have a smoke and good conversation.

Nice walk-in humidor with a unique selection and very reasonable prices. Love the lounge--a wonderful place to relax and smoke a cigar...or two.

Awesome lounge with a great selection of cigars! Its a nice place to smoke, relax, and meet some good people.

Great selection of cigars and pipe tobacco. Beautiful lounge and excellent customer service. Highly recommend a visit as that is all it will take to make you a regular.

Great atmosphere wish they had more options on pipes but the customer service was great

Best place in the Jacksonville area to buy and smoke cigars. I absolutely love Bella casa and highly recommend you go there if you enjoy cigars.

Great spot to buy and smoke a cigar. Matt and Nick are always willing to help you find whatever you need.

Very friendly and knowledgable staff. I was warmly welcomed and shown around. As a novice cigar smoker, I was offered very good advice and assistance. I highly recommend this place!!!

Awesome place! Excellent decor, lots of comfortable leather seats and basic refreshments.

My number one place to get cigars in Jacksonville. They also have the best cigar lunge and TV area. The service is very nice and the selection is vast.

This is an outstanding cigar shop. Excellent cigar selections, and the friendliest people youll ever meet! This will always be MY cigar shop!

Only been here once but it is very clean and employees are helpful.

After leaving VA, where my shop is, I was searching for a shop I could call home. Fortunately I knew Kimber and was looking forward to checking out her lounge. I know I found my new shop. Great lounge, friendly people and excellent prices. This is the premier cigar shop of eastern NC.

Great evening sharing a stick with my brothers, Chris and Casey! Highly reccomend!

I really enjoy the atmosphere and the amazing hospitality!!! A favorite!!

Nice atmosphere, excellent staff great mature hangout

Walked in looked around for nearly 5 minutes no one even bothered to check on us. Too busy in the back talking. Wont return to be sure.

Great selection, Great atmosphere

Nice atmosphere. Nice selection of sticks! Found my new go to gar thanks for the recommendation!!

Great selection and even better service. Great crowd and awesome and relaxing environment.

This place is awesome. I wanted to start using a tobacco pipe and they helped me pick a pipe and the tobacco.

Favorite cigar shop in Jacksonville, way better than God father cigars

Love the selection they have. And if you have any questions the staff will gladly help.

Very friendly staff. Very helpful without being pushy for the sell. Thank you for your help and look forward to coming back.

Love it here always a very friendly atmosphere

Good cigar store .

Very convenient great service!

Very nice laid back place to enjoy a cigar

Staff was very helpful with my seldction

Good place to smoke a cigar and relax

Great selection

Best in town ln hands down

Under new ownership, much better.

No one in retail..provides this type of personal shopping service!! Superb!

They advertise 8pm on Sunday but are already closed by 7 every week

Employees know there product, very friendly

Best cigar shop in the world

Great place for great cigars

The atmosphere is relaxing and inviting

It is okay for a cigar shop.

Hands down the best smoke in Jacksonville and with the best in NC!!!

Great selection and service

Best cigars in town

Found just what my friend was looking for

Great first visit

The owner is a nasty witch