Initially was able to work us in very quickly when washer was down. We had to order a controller board, which came in on time and were scheduled as soon as it arrived. The office staff and technican (Mindy & Dwayne) were very helpful and professional. We are very satisfied.
This has been the BEST customer service and appliance service I have encountered. Mindy and Dwayne are both extremely professional, courteous, thorough, and prompt. My dryer is like new again!
These guys are hands-down the best experience I have ever had with appliance repair. The office is responsive, dispatch is efficient, and they actually care about making sure they have an understanding of your issue the first time. Their repair staff are knowledgeable, friendly, and skilled at what they do. I will be going to them first for any repair needs.
This company was awesome. My washing machine broke down suddenly and so I called this company after finding them on google. I had no hold time at all. The young lady who answered the phones was very sweet, professional and really listened to my problem. She was very responsive and had excellent communication skills. She was upfront about fees and made sure I understood that those fees would count toward the price of the repair. ($95 service fee). She kept her word about calling me back immediately and scheduled someone to come look at my washer that same day. The gentlemen was polite and followed COVID-19 regulations. He was able to find out what was wrong with my washer and ordered the part that same day. It took only 3 days to get the part in and they immediately called me back to set up an appointment to come and fix it and the part was cheaper than what they had originally quoted me. This company really made a stressful situation so much easier for me. I would recommend them to anyone with appliance repair needs. Again they were awesome.
My 2 yr old dryer refused to heat today and I had 2 loads of wet clothing. I read reviews and called Consumers Electronics today. Mindy said it would be a week for service to get to me, I groaned and she said let me call you back. Bottom line: Dwayne arrived at end of his day, repaired dryer in an hour and I know why this company received 5star reviews-they’re amazing! Mindy and Dwayne are fantastic, incredibly prompt service, fair pricing and really nice people. Many thanks.
I needed mt t.v. repaired because I refuse to purchase another one. This business doesnt SERVICE my area. THIER LOSS...of revenue and great business exposure.
Great people, courteous and kind. They did an excellent job explaining the repair and repairing my large LED TV. I will definitely use them again.
Respectable technican, as well as positive employees. Diligently worked towards repairs on my one year old T-Con Board for my LG-75UK6190PUB Smart Tv. Keeping the faith that they could resesitate life into this tele.
Got me in right away, tech was on time, friendly, and quick to get job done! Would highly recommend
I had a problem with my 70 LG smart tv and there was no way I could take it in anywhere due to the size and weight. I called Consumers Electronics. What a wonderful experience. Mindy was great to talk to and Duane did great work. I would highly recommend.
Dwayne just serviced our 4 year old LG washer. It needed a new pulsator which he had on his truck. So 30 minutes later my washer was fixed and running perfectly! Great service - very knowledgeably guy!
Im so thankful for the lady in the office for keeping us updated and the repairman who fixed our tv. We have a 70 LG tv that hasnt hit a year old yet and one day it just wouldnt turn on. Luckily we have warranty on it, the lady checked, ordered the parts for the repairman and assured us there wont be any charge. A week later he finally received the parts and came by our apartment and solved our TVs problem! My husband said he was quick and professional. Again, Thank you very much for your help!
They did a warranty claim for my LG television. They lady who answered the phone was so friendly and polite. Explained the process and had parts ordered quickly. Dewayne (technician) came over to my house promptly and fixed the issue. Very professional and great communication. Highly recommended!
Great staff, nice communication and repairs as stated.When my Samsung TV needed service I chose this location based on the reviews I saw and I was not disappointed at all.When the repairs went slightly over the initial estimate they contacted me and gave me the details before proceeding.Great overall experience and highly recommended!
I have to admit I was skeptical when I first called - with HHGregg being out of business. I was exceptionally surprised and pleased with the level of service. My TV was picked up, repaired and returned in just a little over a week. The technician Mr. Miller was knowledgeable and professional. He helped us hook the TV and the cable back up. And he did some adjusting to the TV color and contrast optimize the picture. Highly recommend Consumer electronics
GREAT SERVICE...MINDY WAS AWESOME AND DAWAYNE THE REPAIR GUY WAS SO DOWN TO EARTH, PROFESSIONAL. I WOULD RECOMMEND THIS COMPANY TO THE HIGHEST
Thank you Dwayne and Mindy. We appreciated how quickly service was available and the problem with our oven resolved. Again, thank you! Happy Thanksgiving
LG washing machine stopped working; called Consumers Electronics and they promptly came out the next morning. Dwayne was very courteous & professional. Fixed the problem quickly and was reasonably priced. Very pleased with their work.
These people are awesome I called inquiring about a TV power cord and the young lady informed me that they had the product and they were overstocked and I could come in and get the cord for free. I dont know what isawesome if you dont think that is great customer service
Ive been using Consumers Electronics for all of my electronic repairs for years. Theyve always been prompt and professional and have been able to fix things that other shops couldnt. Over the years, I have recommended them to my friends and family members, who have been just as impressed. Theyve always been able to handle repairs under warranty and if out of warranty, I found their prices very fair. Sure couldnt recommend any one else!
These guys were great. Paid $75 for them to come out and look at our TV after a lightning strike. Consumers Electronics diagnosed the problem, fixed it & then took the $75 off the repair price. Totally worth it! Repaired our $1500 television for $225. They were right on time, totally professional, highly recommend. Thanks.
Technician Dwayne M was extremely prompt, even calling ahead to confirm his expected arrival time. He was very willing and capable in answering my technical questions surrounding our television issues. His repair of the television was professional in every way.
After a serious screwup that was the mistake of Sawyer Gas, which took repeated visits over several months, but was never correctly resolved. They came out and made sure my mom’s oven and stove were converted correctly, and tested it. Which Sawyer Gas failed to do. My mom has not been able to cook anything that wasn’t microwaveable for months. She can today!
Customer service was awesome. Appointment time was met promptly, and communication was excellent. I highly recommend.
The technician showed up within the timeframe and gave a courtesy call 30min ahead of when they would arrive, which was very helpful. He fixed the TV in a very short time. He even looked at an old broken TV (not part of the service) and gave me suggestions on what I could do. Great service, went the extra mile!
They were nice and the price was fair.
Great place...Excellent help!!
Great service, communication, follow through, knowledgeable and dependable. You will be very pleased with Consumers Electronics and Appliance Service.
Dwayne did a great job and fixed my plasma TV. It was a pleasure doing business with this company and I highly recommend them.
Our technician was on time and professional, and he quickly identified and fixed the problem. Very pleased!
My LG 55in 4k i bought in Feb 2016 started acting up and gave me a distorted image; went through LGs trouble shooting diagnostics. They referred me to Consumer Electronics. I called them spoke to Mindy, she was very helpful from the get go.. LG never sent them the work repair request but, she was able to handle without me calling LG and going through all these loopholes. She requested a few things from the TV (pictures) and the tech was able to diagnose the problem without wasting more time to have someone come check it out. She called me when the part came in and very through on when and who was coming to my home. Dwyane was our tech and very friendly and experienced was in and out within 10-15 mins and got my TV working.
The office lady was very nice
Nice guy to work with...very satisfied!
Great selection, slow service
Excellent service
Great customer service
Excellent attention