My husband and I stopped in wanting to look at a product and learn more about it to probably purchase. Troy had answers to every question I had and was incredibly knowledgeable, helpful and nice. He also looked to see if the product was available, and even went to the back to bring me the exact one I was looking at. Troy offered us great customer service and I highly recommend coming to this Best Buy for your tech needs!

Great for a last resort, needs something right now place.

Hey, So I wanted to give a shout out to Ricky and Ray in the electronic install department these two are absolutely amazing! I do not do reviews unless I feel someone has gone above and beyond my expectations. Ray and Ricky worked on my 2015 chevy traverse to get my sub bumping again. They worked hand in hand with each other and worked diligently to get my sub working. I have went to a few other Best Buys and did not receive the quality of work these two did. I am please with the detailed explanations they provided to me. They set my sub and amp in the proper placement for the best results. I will totally be return again with another install on another car again soon.If you want your sub, back up camera or what ever you may need installed in your car these two are your guys! They are trust worthy and knowledgeable!Thanks again Ray and Ricky!!!

I was assured my appliance delivery with numerous reminders, along with the day of my delivery I got confirmation! I rearranged my day schedule & many things in the house to make possible for entry of appliance. I called to see approximate time my delivery was coming? 🚨I was told my delivery may not be coming! After talking to many people from customer service, I got mixed signals if it was going to be delivered? 🚨NO DELIVERY HAPPENED! Then I was told it would be delivered a couple days late! NOW I’m being told by email to schedule delivery! Furthermore, I’m having to take time to drive to the store to get this nightmare straightened out! 🚨There’s no way to talk to actual-store associate! The store number directs to people working from home & read off a screen whatever is written, bottom line, NOT HELPFUL! I wish I would of read a review like mine because I wouldn’t of set foot in the door of this store. 🚨🚨Save yourself the headache🚨🚨

We visited because Office Depot down the street had no inventory, even though the General Manager tried his best to help us; Best Buy conversely offered no assistance whatsoever. We meandered the computer section for some time and didnt even see an employee to ASK for help. So we left and bought a laptop from Office Depot online.

Ive been a Best Buy customer for a long, long time! I appreciate that they are able to stock a fairly wide array of product and have staff there that genuinely seem to want to help you!

Always get the best service! Geek Squad is a life saver! My sons Beats headphones broke, they werent able to be fixed so they replaced them with a new pair!

I used to not be a big fan of this store bc it was like pulling teeth to get help. They still are not fully loaded with staff but I feel like I dont dread going there as much. Staff is very good at helping to activate and make sure technology is going to work. My question was on a cell phone. Trenton was very helpful and a nice kid. This store is improving.

Bought a product that had clearly been used and returned. It had someone elses music loaded to the item. It didnt work properly. Had to return item. Ridiculous this was put back on the shelf for resale.

They have everything you want. But good luck finding someone to help you.

Car music techs, nicest and most educated Best Buy car audio techs I’ve ever met in my life next to my own father

Helped by a wonderful associate whos name was Kirby. Made the experience pleasant and smooth!

Been doing business with Best buy for about 20 years but I will never buy anything from Best buy ever again. I definitely would not recommend them, I have nothing good to say about them besides they sucks as do HP. I will carry my business elsewhere and it definitely will not be a HP !!!

Got great help shopping for something I knew little about. Very helpful!!

All went well while purchasing a new washer and dryer. Sales staff left us alone while we looked but checked with us a few times to see if we had any questions. I appreciate that. Love that we knew about price matching and they honored that.

Nathan was super helpful with my purchase of a smart watch. Unfortunately the model I wanted wasnt in stock at this location. We had it shipped for free to my address. Order in Friday afternoon, was in my mailbox at 8:30 AM Monday! Great service!!

Went to Janesville store to remove my cellphone from sister-in-law family and friends plan. Best Buy mobile tech spoke with sister-in-law for 15 minutes and indicated after receiving her permission to port phone number and device to my own account that it should be quick. 75 minutes later still not done and he finally learns from Sprint that sister-in-law has to release phone and phone number online. Left the store completely frustrated and fed-up.

Had great sales person sold me new computer

Evan is Amazing! Thank you for spending the time with us in finding our perfect kitchen appliances.

Great service and information about Cameras from associate named Enrique. Gave a compliment to the store manager as well and she was just as nice!!

Nice man working forgot his name but he sold us a skytech gaming PC and a msi monitor we love it thanks so much!!

Went in for a phone upgrade. Verizon stores were out of the Galaxy Note 20 Ultra. Best Buy had it in stock. Got 400 toward my upgrade and 200 for my old phone. Brand new phone starting out at 1/2 price. Cant beat that.

Shopped for a mic for my computer. Nate was very helpful and I love my new mic!

Good information on TVs and sound bars. Very knowledgeable and able impart the information.

The young man who helped us, Evan, was top notch. Very detailed where details were needed. Worth the trip to Janesville.

Plenty of stock and immediate greeying and service all through the visit.

Went to buy a $300 Samsung watch. Can’t put it on, can’t open the display. Apple watches and any other watch you can, insane. Store manager was a HUGE jerk, told us to walk out the front door. I will tell everyone not to go to this store ever again and will not spend another dime at Best Buy. Need to change the name to Worst Buy.

Great service in and out less than 10 mins lots of updated items

Im from Rockford and had to get a specific item from up here as it was unavailable at my home store. Was slightly surprised at the smaller size of the building, but it didnt impact the selection in a significant way at all. The staff here were professional and friendly, and the facility was clean and orderly. About all you can expect, especially in these days.

Always an issue with Best Buy, ordered a phone online, didnt have it at my store. So I ordered it for curbside, at a store near my daughters house in milwaukee. After the purchase, it was going to take them 4 days to get it ready. Its available at the store. 4 days to pull it off a shelf? Never will I ever buy anything from Best buy again. Plenty of better lower prices options.

Great when you want to buy a computer but could care less when you want to buy accessories. Terrible.

Disappointed they quite carrying the Porterhouse steak, but other steaks still taste awesome

Great store, with various name brand products. Pricing is very competitive. In store inventory is very good. Ordered products arrive quickly.Staff is phenomenal. Just purchased a Samsung Refrigerator there. Our staff person Evan Behne, was the best, most product knowledgeable, organized individual I have ever had assist me and my career was in sales for over 50 years. The lady assistant store manager was excellent. You will feel very comfortable shopping there.

Geek squad was fast and friendly.

Very impressed by the service we received from Best Buy in Janesville. We purchased a Samsung fridge from them a year ago, unfortunately it had issues and we made a warranty claim to get a replacement.Sam was awesome at making sure our warranty claim was good to go with Samsung and Nathan was very helpful helping us pick out an LG fridge as our replacement.It was a nice surprise to receive top notch customer service from a large retailer.

Very helpful staff, for mobile phones.

Usually have everything that I need, but I have to hunt people down and wait about a half an hour If I have any questions. The thing that pushed my to do this review was buying a wifi extender that was marked 54.99 and upon checkout it rang up as 116. I like spending money here, but some more attention to detail would be appreciated.

Previously, Id found this place to be an overwhelming nightmare: chaos and an indifferent staff incapable of proving any relevant info. However, met with Devonate recently whom was a great guide. He could answer most of my questions - and for those he could not - he sought out from his co-workers. My experience couldnt have gone smoother. Given this pandemic, Im usually online; but this place has restored my faith in in the flesh retail. I will be back.

Purchased a $1700 tv from this best buy location, it was a certified open box deal marked as being in excellent condition. Got home, got the tv setup and turned it on to find out that it had a defective screen with wierd burn in/artifacts on the screen. The TV had obviously been used at some point since the neoprene cover was off it and the plastic protection screens had been removed. If Best Buy had actually checked the condition of the TV before selling it as an open box the defect would have been obvious. Had to take it down, rebox it and return it to best buy. It took me about a total of 4 hours and $50 in gas to drive to and from the store twice, set the TV up, take it down, rebox it, etc.When I got there they refused to give any kind of discount on a new TV of the same type and kept trying to upsell me, or get me to buy another open box. Keep in mind, they had only given me $200 off the open box unit compared to a new one. At this point Ill never buy another open box product from best buy since they lie about the condition of the products, and I have no interest in shopping with them at all anymore. So basically they sold me a lemon that they had certified as being in excellent condition. The sales person lied to me about the condition of the TV and whether it had been used and returned vs. just opened.WIth all the competition from online retailers and other brick and mortar stores youd think best buy would try to at least offer good customer service, but nope! Thats fine, Ill take my money elsewhere from now on.

Will never buy from them again worst customer service ever. I ordered through the store was suppose to be at my door the next day didnt get my purchase until 5 days late then they wouldnt do a return. Absolutely ridiculous. Now Im stuck with something I currently no longer need. And could of gotten cheaper on Amazon.

I love everyone here and the staff are the best u can ask for and will answer any and all questions even if you answer 2 hours worth

The sales people and Jamesville Best Buy are outstanding. Eligible and patient

Good customer service and quick to bring my stuff out to the car

Service above and beyond that allowed me to purchase a case for my new iPad when the store was scheduled to close in 5 minutes 🥰

Customer service was not as good as other cities Ive visited. Inventory sucks many items sold out.

Lots of sales people offered to help and they were indeed very helpful, but stock stunk! Not the employees fault but they were out of pretty much everything we looked at.

Great timly service

Lots of electronics. They also have a good selection of appliances too.

Waited 30 minutes for curbside pick up. I was the the only one there for pick up for the first 15 minutes of waiting.

Knowledgeable and friendly staff.Went there for toner team member quicklychecked inventory on his phone to informme they were out of black only packagesAnd invite me to leave email address for notification of arrival of new inventory

I was looking for my very first computer for gaming. I spent alot of time looking into different computers and the options that were out there. I ultimately decided that the IBuyPower PC was the best one for me. For the price, you got a great processor, a nice mid-level graphics card able to play Fortnite, Call of Duty, and some of the other popular games. Plus, there was plenty of memory to handle multiple applications running at once. This PC also came with a really nice gaming keyboard and mouse. The cherry on top was the overall design of the PC. From the glass panel on the side to the LED lighting in the fans, it really sets it off from those other basic towers. Best Buy had a great sale on gaming pcs which led me to buy it from them. The staff on site was great to work with during the pandemic.

Its overpriced, musty, and doesnt have much variety in stock. Imagine Micro Center, but like 10 times worse. Doesnt even have Rtx 3000 series cards in stock. Would recommend you dont go here, if you do, just check out products and buy/pricematch from Amazon or somewhere else.

Helpful workers, whenever i needed my computers checked they are very helpful

We were shopping for a new stove and refrigerator. We found our customer service experience to be much better than the place we were at before coming to Best Buy. Evan was a big help. He searched for models in other locations so we could compare and decide. He asked the manager to price match the competition and I ended up making the purchase. The appliances will be delivered free of charge. This type of service will bring me back again.Thank you!

Went to buy a new stove and couldnt get anyone to help! Well be going somewhere else!!

Five Stars for Max, the young man who took care of my husband and I in purchasing new phones, through our Verizon account. It was the best phone purchasing experience we have had in over 25 years. Max was knowledgeable, efficient, and pleasant to work with. He did not try to talk us into anything we didnt want or need, but made sure we knew the options. Thank You!

Geek Squad saves the day!!! Great time, ease of use! More important though, they did not make me feel as if I was asking stupid questions!!! Straight forward, honest!

Few choices, low inventory. Sad.

Good selection of electronics, knowledgeable and friendly staff

Very helpful people

Associate was very helpful as I was looking of smart speaker. I went with ose and could not be happier. It is nice to be greeted at the door, helped immediately and then escorted to the register to check out promptly. Whole visit was only like 20 minutes.

Friendly peopleBut I dont care for the corporation

Friendly people. But did not find what I wanted.

I picked up my order curbside. It was quick and courteous, however the top corner of the cover sleeve of the vinyl record I bought was badly bent. I wouId have passed on this item had I been in the store and saw it in this condition.. unfortunately I didnt catch it until I got home and tore the plastic off.

I bought a expensive Sony TV from Best Buy and had it set up for home delivery. Never been so frustrated with a customer service as I have been with Best Buy.I verified with the sales person my TV delivery would be to my new address. Then I get a confirmation email that it was going to my old one. I call 1-800 and they assure me it’s going to the new address. Nope, I get a call last night that it’s still going to my old.I call again. The 1-800 number puts you on ridiculously long holds (20 mins for a simple question of flipping from home delivery to pickup). You hang up and call to get a different person who tells you right away there is nothing they can do and that you have to go into the store.Call the store, again very long wait times. Finally someone picks up just to put you right away on hold with no explanation. Then you finally get someone who knows something but the end solution is your free tv delivery due to Best Buy’s mistake is resolved in you have to drive to pick up your own TV and set it up.Gee thanks, Best Buy. No coupons or discounts for the hassle they put me through. Honestly makes me want to return the whole darn thing and take my service elsewhere.

Knowledgeable staff. Full featured products

Unhelpful staff, poorly stocked shelves.

Bought earbuds on line and had curb side pick up. So convenient. So fast.

Ray and Ricky for car audio to get it done right!

A nice clean place but definitely low on stock at the moment from how sparse it felt in there

Great reference to get my phone fixed!

The one employee there was definitely chill and funny. Made the experience definitely better while shopping.

Store was clean and staff very friendly and helpful

Bought a product. Shipped immediately. Got in less than 72 hours, UPS was an excellent choice

Tadd was great to work with. He answered my questions and helped me find the best TV for my needs

The Best Buy here in Janesville is a good example of great customer service with some friendly staff. While the pandemic has changed some things, the sales team was very helpful with my purchase and the managment more than able to answer some of the questions I had. Ill be coming back for sure for my new t.v....

I bought a Samsung galaxy tab s7+.The guy that helped me out, SUPER cool. Hes awesome.

The camera selection was not very good.

Didnt have the case for my model of phone even though they had the case for the previous models and this model came out 6 months ago. But the employees were super helpful

Car audio installer was very informative and professional. Everything went smooth and works as it should. Only reason for not a 5 star is because of how hard it was to get a hold of someone over the phone.

Went in to look at car stereos and browse video games. Not one person acknowledged the fact that I was standing there. Only interaction I had with anyone was when I checked out. I will more than likely not be going back.

Clean store. Friendly service

Very nice and very informative salesman named Troy. Gives great deals and matches competitor prices

Absolutely delicous as usual!!

Best Buy has a great variety of products. I also enjoy that people are trained in their department. Had a problem though as the sales guy told me about a wireless DVD player and sold me on it, then I get home to find out he rang up the wired one. So I went back and swapped it out and to my luck... I received a new player that doesnt work! So now I have to go back a 3rd time! Not the stores fault on this one but was the first time. Either way Ill continue to shop at Best Buy. Just be careful about the LG BP350 DVD player!

Great place. Nicest group of workers around. Best Buy really has improved.

Sales person was extremely knowledgeable about the appliances. Will definitely be back for more in The near future

Fast and easy curbside pick up, associate was there to help me before I was able to check in on my phone.

Horribly understaffed, and shouldn’t have to wait 45 minutes for an acknowledgement. They say they price match but find any possible reason not to match the price, even if it is the exact same product.

Selection is great but I wish the prices were a little better.

People were helpful and kind however it took me some time to get help in the mobile audio department. I was told by two employees an item was out of stock when it was not. But they were helpful and nice I just had to put in a little more effort to get my warranty covered. Always buy that protection plan on speakers. Its worth it. If you love music like I do anyways.

Sheridan (the Supervisor) was phenomenal! Helped us with our check out and showed us a nice little trick! But Best Buy as a whole is an amazing store. Always someone around to help you and theyre always checking in to see if you have any questions. Id give them 10 stars if I could! Highly recommend!

Great experience helpful staff that answered all the questions that I and my husband had about some xbox one head sets

We always receive great service when we go, the staff is very helpful and courteous.

Customer service lacking... waited a long time around tv area and nobody to help, had to go ask lady standing by the in/out door to get help. Unfriendly kid with Vikings mask and tattoos couldnt have been more unwilling to serve us, impatient and acting like we were bothering him. 3 stars only for the good selection. 0 stars for service.

Had a remote start installed. The technicians/ Geek Squad went out of their way to squeeze me in BEFORE the start of their normal workday, then finished well before the quoted completion time. I was very pleased with this experience, and Im happy to see that Best Buy continues to be the awesome store it was when I purchased my first television there 25 years ago. Plus, Im loving my new starter!

Good electronics store,

Ive always been satisfied with Best Buy. Not much else I can say right now.

Waited by the t.v. section for 23 minutes not a single person to be found. My wife went to find someone to help us get a new t.v. nobody showed so we left.

On point, courteous, polite