Ive been a member for over 10 years and up until this point, not many complaints. But now that I cant connect my BT or WiFi even at home, their telling me its my phone.How many people are having the same problem, along with dropped data, phone calls and not sending/ receiving messages?Its not my phone, its your service thats causing this problem.

Very nice person,she updated my phone and again very nice person.

I went to US Cell this morning and was refused service help to set up Auto pay. They told me to go home and set it up myself online. I went to AT&T they helped me set up auto pay for US cellular!!!! I guess i know where the next phone will be purchased!

They were fantastic. I was hacked and a very nice young man saved the day.

Staff super-friendly and super-knowledgeable onproducts and services!!👍👍Highly recommend!!

Fast response. With knowkledgeable staff.

We use their Orbi internet device and it is frequently and Unpredictably slow. We pay $150 per month for 150 gigs of data, and frequently we have instances in which the Internet crawls to a standstill. customer service has been contacted multiple times and we have found no solution to the issue. Usually when my wife and I went to unwind and watch something together at the end of the day, we end up spending an hour on the phone with US cellular. See the photo below of the speed test from tonight. Can’t wait to switch to Starlink.

Thank you Brad Lloyd for your patience and excellent customer service! It was refreshing.You explained everything so that even I could understand and treated me like a person that mattered. I respect and appreciate that very much!

Brad did an excellent, awesome job getting me set up with my new phone. Very friendly and easy to work with. I am very grateful all his help and will recommend to others if they are looking for a phone. Thanks again.

Good towers for reception but the large Milton Ave store always seems to only have 3 or 4 people working. Long wait times :(

After paying 450 for 2 months, you tell me anyone that would leave you a good review, I have been a customer since 2004 but I will definitely be looking elsewhere. Definitely not happy !

Always excellent when I go there was glad to move back to area so I can go back to uscellular as my phone carrier vs 2 others I tried and service sucked

Anyone with US Cellular or thinking of switching to US Cellular should work with Traci Carroll. She is a game changer and you can tell she is a master at what she does. She takes her time and makes you feel like you matter, something the other reps do not do. Also she has a great sense of humor and who doesn’t want to laugh. But on a serious note Traci deserves to be recognized for the outstanding work she does. If you go in the store ask for Traci and if you have to wait, I promise it will be worth it.

I bought a pile of stuff and all is well. I few finger prints on the screen protector, I will get replaced tomorrow.

Very helpful and friendly but over an hour wait.

Good but waiters need to keep a eye on needed refills

Do not trust the staff to be fair and honest. I just switched, and bought a an Asurion device protection plan. I was explicitly told by my sales representative my device was covered for screen replacements for a 30 dollar deductible. This as i found out is plain and simply a lie. Do not trust the staff at this location. Their manager finds it acceptable the lie to a customers face to make a sale

Jake Overby and all Janesville US Cellular employees have worked endless hours over many visits to try to rectify my dropped calls issue with my I-phone 8S to no avail. Jake recently spent over 2 hours working on my phone and calling tech support twice to try new ways to fix the issue. We finally decided that this phone just wasn’t meant to be mine and we worked on plan B. Then Jake was aware of a very nice promotion to get a grand discount on a new I-phone 11 at a very reasonable cost. He made another call the get the “targeted offer” on one of my 5 phones transferred to my phone so I can get the great price. Thank you Jake! He then called again and got the same offer on 3 of my other phones so my kids can upgrade to a nice new I-phone 11 also. I have been with US Cellular since my first “bag phone” when I was in high school. I am very grateful for all the hard work and dedication Jake put into making another satisfied customer. Thank you very much!!! Sincerely, Shannon Pearson

Cant say enough about Jake Overby. He was great and helped me with everything that I needed. I came into the store two day in a row and specifically asked to work with him because he was so great

I just had the best experience ever at us cellular!. Its friday night!. Was greeted when I walked in. Then Christopher Craft scooped me right up. Im am elderly grandma who has been experiencing a beep and vibrate sound in my phone. Christopher discerned everything I ever wished for my phone. He found 4 aol opened, and then miraculously got rid of every unused apps, putting what he heard I used in one page. He is brilliant

Wonderful experience, worked with Mariah she is very knowledgeable and helpful. Never felt rushed she took the time to explain everything. Great experience.

We worked with Emani through some complicated switching, number porting, etc and she made the experience not only smooth but pleasant! So sad to see her transferring to a different US Cellular location! Thank you Emani for the awesome experience and for all the help!

Awesome quick service!!

Brad did a great job. Helped me get the best plan for our usage.

I brought my phone and he found the problem right away. He also showed me all the new phones and features. Really liked him.

Michael Hennessey sold me a phone and was super helpful with figuring out how to transfer all my pictures and contacted to that new phone from my old one! 10/10 would recommend him and US Cellular to anyone!!

US Cellular in Janesville is awesome! I was greeted when I walked in by a young lady and with in minutes Michael H. was helping me set up two phones. Unlike Verizon. So glad I decided to switch.

Pretty much the first time I walked out of here without being irritated or stressed. Jake was great. Totally appreciate the help and getting my phone straightened out.

Excellent clean store

Vert helpful and professional

Everyone at the Janesville store is super helpful and friendly but I do have my favorite consultant there! Nicolas Willey takes the time to help and really explains things to me. He is super nice and very patient! I made sure to buy my new galaxy 8 and accessories from him! Thanks for everything!

Cody Herman was our service rep a year ago when we switched to US cellular and he has been amazing to work with.... a year later I had a question on my account and he went above and beyond to answer our questions and ensure our needs were met. Thanks, Cody! What a great asset to the team at US Cellular!

Came in for a home phone and Cody made the process so easy. Definitely recommend. We also walked out with more data at a very minimal amount. Very happy.

Great service! Was politely greeted by a girl named Elly and helped within 2 minutes of being greeted

The young woman that worked with us was very friendly and efficient. She is what being professional and helpful is all about. Kudos to her!

Mariah was so knowledgeable and straightforward. She found us the best deal and was so patient throughout the whole process

Great people skills. (Brad L) was lots of help, I learned a lot

Cody Herman have excellent customer service and are very knowledgeable! You went above and beyond helping us today with my daughters phone. Thank you so much :)

Great service while explaining all the options

Michael Hennessy was extremely knowledgeable and got me and my family in and out in a timely manner! Thank you Michael for all the help! I highly suggest working with Michael at US cellular!

Very helpful and friendly. She brought a smart plug to figure out how to hook it up so she could help me hook my up. Above and beyond the call there. Unfortunately I cant reumber her name.

Jackie at the milton ave. Store was extremely passive and helpful

This store is amazing! Every time I go in there I am greeted. Then I sit down with one of the consultants and they help me with what ever the issue Im having right away. They even show me how to work something on my phone and give me spacific direction. Then they walk me to the door and hold the door open as I walk out. I absolutely love this store. I feel like Im family when I walk in.

I had the BEST experience transferring from AT&T with the help of Cody H. At the Milton ave location. He explained everything very clearly to make sure I knew exactly how much I was gonna pay each month and why and just all the little details that I wanted to know I would definitely recommend anyone to make an appointment with him :) :) I will probably make all of my transactions with US cellular with him

Their people have always been friendly and helpful. This time Jackie walked me thru a problem that wasnt even a US Cellular issue.

Waiting for Monday. Need a phone. Beloit stores closed

Paid my bill with Jackie and she was very helpful

I always got LG phone & had issues with the last 2 so switched to a Samsung Note 9 love it thank you Misty Allen for all your help

Trevor was very patient and willing to help me figure out questions on my bill. He explained things clearly and took the time to help me.

I went in just to look. Ive been in and around retail my whole life, I also expected to be pushed into buying a new phone or more expensive plan; neither happened. (Disclaimer I did get a new phone but it was My choice) Jessika Mcintyre did a fine job helping me, and even laughed at my corny jokes.

Ive been with Sprint for the last 8 years. After coming into the store and working with Cody H it was a no brainer to switch over and join US Cell. He took the time to work with me for well over an hour making sure all my questions were answered before I left. Im not sure if you can request a sales associate but if you can be sure to ask for Cody H.

Jackie did an amazing job helping us with the purchase of our new phones and accessories. Always have had great service at this location.

Every time I walk into this store I have nothing but issues with getting new phones set up. It normally turns into at least 2-3 trips there and 2-3 hours every trip.

Everyone was super helpful and knowledgeable when I was checking out new phones. Thanks Rob Swenson for excellent service! Loving my new phone!!

We are having problems with our Motorola z2 force going between WiFi and data. Our saleperson tried to fix it but didnt work. 2 brand new phones and thinking about returning both of them....sad....service was great...phones not so much

I could not have asked for a better person to help me today. He was patient and informative. My situation was difficult and he found a way. He is definitely a keeper!

Had issues with my phone and the salesman helped resolve our problems. He was very polite and didnt try to brush us off. Thanks John Helwig#

Carrie was so pleasant and helped me get a new line on my account

Sarah is amazing!!! She has been incredible. Love love her help!!!! Moved from pine tree plaza because not satisfied. Found Sarah incredibly helpful!!!!

Cody was great patient with me and went over our promotion that we qualified for with great knowledge! Would recommend him to anyone!

I had to wait a long time. And it took 5 min to fix. The team is great.

Amanda was fantastic! Experience was quick and fun!

Thank you so much Michael! You fixed and turned a completely horrible situation into an awesome resolution! So grateful!

I was there forever and because another girl that came in after I did. That didnt didnt have an appointment when she walked in since the employee that she knew said if it takes too long call me and Ill get you an appointment got seen got seen before I did. So I guess if u know people at this store u can get in right away and not have to wait for ur trun. There is no way I should still be waiting after 3 and half hours and it is like i am not getting anywhere. Not a way to treat a customer at all. So sick of waiting.

I went to the Janesville store on Wednesday and wasnt to pleased with my experience. When I first walked in there were only 3 other customers in the store yet none of the employees acknowledged me. I had to ask for help as the employees were to busy with their own conversations to say anything to me. Once I finally got help and was told the guy I normally work with was on lunch I decided to let someone else help me. She did what I asked but when she needed help the associate she asked for help couldnt put her phone down to help. It seemed like the game she was playing was more important. I also had to remind the girl helping me multiple times about what I needed done and checked on my account. I was not overall impressed with the service I received and from now on I will call to make sure the guy who normally helps me is there before I step foot back in the store.

I got 4 new phones and wanted them to disconnect the tablet. I was told it was done. A month and a half later I notice the tablet was still on my bill. I called the store and they stated I have to call the 800 number and the store isnt able to do it. It would be nice to know that before Im out $50.00.

Cody has a great personality and very helpful when choosing accessories. He is super efficient and patient.

I recently purchased a new iPhone at the Janesville store on Milton Avenue and the sales associate, Mariah, was absolutely fantastic. She took me step-by-step through my purchase, she was patient with me, and even helped me sync my phone to my car the next day when I stopped in. I had a great experience getting my new phone thanks to her !!

Blaine Hajok was great and answered every question. Also was able to save everything on my phone!

Micheal and Rob đid a fantastic job helping me switch to US Cellular! I would recommend USCellular to anyone who wants a great cell phone experience!

Michael was a wonderful help for my phone issue today and it took a long time but he solved it!

Whenever we stop we get the friendliest of people and makes us feel special. P.s Cody is amazing!

Whenever we need customer service we stop in and ask for Cody H. Hes always able to answer all our questions and make sure we are getting the best deals to meet our needs. :)

My husband and I went to the Janesville store with many issues. Mariah Dull one of the consultants was so patient with us and answered all our questions along with some simple pointers. We never felt rushed. This woman deserves recognition for sure!!! Thanks Mariah!!🤗🤗🤗

Nic Willey was a wonderful representative to work with and knows what he is doing! Would definitely recommend visiting Nic and anyone at this location!

Cody was awesome and extremely easy to work with! Definitely recommend him to anyone and everyone

Very helpfulThanks Heather Truman

Kenny was extremely helpful, and helped me with everything I needed help with!

Cody Herman did a awesome job. He help us get out of the contract with Verizon. We were not happy with Verizons servce or billing. Cody did a excellent job explaining eveything to us. We are very happy. are service. Thanks cody..

The Janesville us cellular took care of my problem. The Beloit store sent me to a fix it place and still didnt fix it, but the Janesvill us cellular fixed it in minutes.

Jackie B was super! It was great working with her! :)

Decent service but slow

They were greatSolved my problem and I saved $

Always helpful and nice door greaters. :)

Blaine did an awesome job! Come see him today!

Kenny was AWESOME ... He was so helpful!Recommend to all !!!

Jens was great.i would ask for him again!!!

Cody was patient with me, and really took the time to show me everything I asked. A great experience

Jeremy, was so wonderful and amazing. Us cellular rocks!!

Michael was the bomb dot comb. He was super helpful and was very thorough in getting me all set with a new phone!

Came in for delphi vehicle monitoring system and Rob S. set me up. Also picked up a Bluetooth!

Andy Kramer was as awesome as always!!

Always a good experience there. Been going there for at least 6 years.

Jeremy is awesome to work with!

Horribly understaffed most of the times Ive been there in the recent past. You can almost always be guaranteed a wait time of 60 to 90 minutes. Really??!!

They got rid of the in store tech support, never have enough employees its always a long wait. US cellular is always changing plans forcing you into a new more expensive plan.

They have good reception, but you do have to wait along time for service when go to the store..

Fast and courteous service

Helpful, friendly and informative.

Awesome help today