Bo Heavin was wonderful to work with. He listened to what we had to say-the price I could pay, the features Id like, and the timetable I was on. He explained the cars features very thoroughly and didnt try to sell me something I didnt need or couldnt afford. Bo went with us on a test drive and explained more of the cars features. The two finance associates were very helpful and explained all the forms. After I drove the car home, we realized one of the headlights was not working. I called Bo the next day and he asked me to bring in the car and the headlight would be fixed. On the way to the dealership another minor problem was noticed . Both problems were corrected and Bo filled up the gas tank for letting him correct the problems. Bo has kept in contact with me through calls and texts to make sure I am happy with my purchase. I would definitely recommend Bo and the dealership to future buyers.

Everything went well and better than expected. My wife is very happy with the Escape that we chose.Im happy with everyone that made so easy for us.They have a good team at Machens Ford!

These folks are up front with prices. It was a delight to have actual customer service. Phillip was more than happy to provide accurate information and communicate directly.

I bought my car from them 4 months ago. Sales side is great. But service side, a whole joke. It broke down a week ago, just stopped accelerating. Mind you I just had it checked out by them 2 weeks prior. They didnt find anything. Im questioning if they even looked or just took my money. I had it towed and confirmed arrival, 7 days ago. As of today my car STILL hasnt even been looked at by the service department. All Im getting is the run around by upper management. Service department just transfers me to them. They provide rentals but I guess thats just to appease the people who have just bought. Because now theres just magically no rentals, no service man that knows anything about my car, one manager suggested I just come pick it up. IT DOESNT RUN OR IT WOULDNT HAVE BEEN TOWED THERE IN THE FIRST PLACE . A joke! My family relies on this car as a daily.Update: After finally finding a service advisor who knew something, he gave me more info than anyone else had. He told me my car was under another service advisor, who of course wasnt there, again. (Please fire that man. He makes you look awful.) Im bad with names but obviously yall have my records. I asked if it was possible to switch service advisors and the gentleman on the phone gave me a full update and offered to take on my car and be my service advisor and now progress begins! Finally 🥲 -Mrs. GrayThis man deserves 5 stars for his service. So overall Ill raise my rating a star.

We had bought 5 new vehicles from Machens in the past. We recently tried to purchase a 2021 Bronco. They insulted us by only offering $14,000 for our trade and wanted $3000 over sticker . They would not work with us. We then tried a Ford dealer out of town, who was more than willing to work with us. The dealer offered us $20,000 for our trade along with a rebate. They made unlike Machens buy a vehicle a pleasurable experience. They put the needs of the customer first,great customer service. We will never buy from Machens.

I have tried to contact the service person through phone and emails. I was confused on the billing, no return. Plus it took two weeks longer then my appointment. I used to love and trust this dealership. I will do everything in my power to not patronize them. I will probably even change from buying a Ford just bc of this dealership and few others I have come across in my travels. Chevy better pick up their game and they will have a new costumer. On top of that it really seems like they are lying to you. Not the feeling I want.

Had the absolute best experience from start to finish purchasing my ( new to me ) Ford F-150 pickup truck. My salesman, Cody Byers was amazing to work with and took the time to explain everything about my new truck before I left the dealership. Would recommend Joe Machens capital City and Cody Byers to help with your new purchase!

Chris Stevens is an awesome salesman, and will bend over backwards to make sure youre in the vehicle you really want. If you want a really great deal on a new or used vehicle, turn to Joe Machens Capital City Ford!

Very awesome service bought a 2017 Mitsubishi lancer and she drives like a dream.

The service department is going downhill. Dropped my car off two days before a week long vacation. Come back to be told the car hasn’t been looked at and didn’t know where it was. Once they found it, it took about 3 days for them to diagnose and then order a part. That took another week. Now I am a month out and still waiting on them to reimburse my towing bill since it was under warranty. The sales team however is great to work with.

Devon was great to work with. I never felt pressured and he patiently showed me multiple options. I highly recommend Devon and Joe Machens.

After getting My car back from the Ford Service Dept along with a list stating My 99 Point Inspection had been done and everything was Good I checked...My Power Steering Fluid was very low and there was hardly any My Break Fluid in My car. So if They cant be Honest about something as simple as Fluids, how am I to Trust any of Their work??? I DONT NOW!! I used to be a Loyal Ford Customer...That is USED TO BE!

It was a very helpful staff and made our trade possible for us. We wanted a larger vehicle for traveling but not to big, we now drive a Ford Escape and really like it. The salesman and loan officer did an astounding job.

Friendly staff, easy to work with, no pressure sales, and of course they sell the best vehicles available. Would definitely recommend Joe Machens ford in Jeff city and speak with Christian, he wont waste your time.

Chris was my salesman and Derek did my finance. They were both great and very easy to deal with. The dealership had a small town feel while being located in a bigger city. We did everything over the phone and was very easy and very little to no hassle. No complaints on the dealership at all. Only complaint I have is the vehicle itself, the 2021 bronco sport. Im a tall man at 6ft6 and even with sest all the way down and the rear view mirror tilted as far up as it goes, Im not able to see the whole rear window and can only see the bottom half. This is something Ford will need to address due to safety concerns and fitting everyone that wants one. Thank God this was for my wife, but I do drive it on our trips l, which may create an issue. I rate the dealership top notch and the vehicle about 3 to 4 stars due to rear view mirror issue.

Roberto was an awesome salesman to work with, he even brought my new car to my job so I could see it!! That’s above and beyond service!! Thanks so much !!

I came to look at the Ford Flexes I had seen online. They had two of the three on the lot. We met with Jordan, looked at both, test drove one of them, and decided to buy. The loan officer stayed late to complete our paperwork. He found us a more competitive interest rate to match what the manager at the used car office had told us.While my husband and I were completing paperwork. Jordan set with my teenagers and showed them how to use the electronic features in the car.Once we got our car home, we notice two chips in the window and Jordan got them repaired.I really like my new car.

My adviser Ryen, was very kind and considerate!!He went out of his way to help me!He is a great worker, and I will definitely refer him to my friends!!

Jacob and Matt were great. They made the experience painless.

I bought a truck 3 months ago, at the time I bought it the door ajar light would not go off. They told me that it was a sensor and that it would be fixed. Three months later it is back on and I took the panel off and all they had done was splice wires and put electrical tape on the harness rather than putting a new harness in. Hope this is not how they do all their work by cutting corners. Be careful with the repair shop, make sure to check their work.

Dealer consistently charges over MSRP. Do not shop here, there are plenty of dealerships that’s will take your money and not steal a little extra off the top because the “the market dictates it.” Every time you buy a car from a dealer that does this you’re incentivizing the practice. Dealer has been reported to Ford for price gouging.

Five star rating for Roberto and Ben on our used car purchase. They took care of some minor issues after the sale without any hesitations. Loose one star for having to go through the required Business Manager visit at the end of the sale. I know Josh was just doing his job but be sure to read the fine print at the end of sale. Nothing bad against Josh he was just doing his job. Overall everything went well.

Randy is fantastic to work with! The dealership is fantastic and everyone is so helpful!!

Great dealership! Go see Keith in sales, he is so helpful

I used the online check in that they have set up. 90 minutes later my car is still sat on the lot untouched. They clearly have issues there. If you want professionals to work on your car go elsewhere.

Our sales rep Sam Hayden was fantastic to work with. He was not pressuring or overbearing. He only showed us vehicles we were interested in and was very patient. I cant say enough good things about him.Matt in finance was great as well. He made sure that our warranty and payment plan included everything we wanted. He was very thorough in explaining the information and how we go about utilizing our warranties should we need to in the future.

The sales side was great but the service side this time was not the best. The Service side was in need of all lot of help and my experience was very disappointing the last two times I visited. Go to this for this and go to this line for that not cool. So the service side is appointment only no problem but for me this was a problem. I called made an appointment got a confirmation then I got a phone call cant do it today no problem. Got a phone call So I dropped my vehicle off at 8:00 p.m. Wednesday night in the drop box like I was asked. Did not get a phone call all day then when I call around 1:00 p.m. I got the run around Ill call you back with the car details no problem. No call back so I called back around 4:00 p.m. finally got a supervisor sorry were busy and basically your car has not been touched but it will be first thing Thursday morn no problem 3 days without a car. No phone call all day until I called again after 1:00 p.m. were just about to pull it in 3 days without a vehicle. I finally get the call more bad news we can fix your issue but its gonna cost a significant amount. Now keep in mind that I have not had this vehicle over 5 months and the warranty does not cover it. And also for the bad communication and the dealership keeping my vehicle 3 days I received a bunch of sorrys and a $10.00 car wash. Just disappointing.

Purchased a 2021 Ford Bronco Sport. Excellent customer service from both the sales and financing departments

Chris was hands down the best car buying experience Ive ever had. He listened to the general idea of what I wanted, and gave me recommendations based off of that. Chris and Jamie are amazing humans, and did not push me with salesy tactics. Jamie is easily the coolest man his age that Ive ever met and hes got a great personality! I walked away yesterday with a 2018 F150 and had no problems with finance whatsoever. 11/10 would recommend everyone to Joe Machens if youre in the market for a vehicle. Get those BR dubs guys!

I recently purchased a used F-150 from Joe Machens. The sales team was first class and bent over backwards to keep me happy. Once I get the vehicle home and realized there were some minor issues, the team at Joe Machens took care of me on the house. I will be buying all future trucks from this location. I will encourage everyone to do the same.

We were greeted by our salesman at the door as we arrived. Jordan was very interested in his sales field. We learned a lot about our truck that we purchased and are very pleased so far. Thank you for making our purchase informed and pleasant.Rhea Horstman

The staff was amazing at making sure I understood the process and got exactly what I wanted! I am super appreciative of all their help and highly suggest buying from them.

We dealt with Randy Wells, he made sure we got the vehicle we were wanting! After finding the right vehicle, Randy answered all the questions we had and explained cost, financing, etc. Joe Machens ford in Jefferson City MO is a great place to purchase a vehicle!

We had an awesome experience with Douglas! We drove from STL to get our expedition Max! He was very kind and helpful to us! Overall great experience with all we interacted with during the car buying experience! Would definitely recommend them to anyone buying a New/used vehicle!

Excellent customer service! I feel like everyone went out of their way to make this a good experience. Thanks Joe!

Great Experience! My vehicle was totaled after being hit so I was suddenly out a vehicle. The website is very detailed and helpful so I had a good idea what I wanted. I made a quick call to set up a test drive and Sam was ready to help. I was taken care of promptly and professionally. This is the 4th car I have purchased and this experience was very stress free! Im already a Ford girl at heart so I knew I would love the vehicle but the excellent service made the experience just as smooth as my new ride :-)

This is the 3rd vehicle we have got every time everyone is so helpful a special thanks to christian in sales Jacob in finance Ryan and Matt in detail Shop I would recommend you guys to anyone

I bought my used vehicle there and have been very pleased with it. I am trying to have all of my service completed in their service department but have a couple of issues. The employees are friendly pleasant folks but just cant seem to get the timing down on simple maintenance tasks. The first time I took it in for an oil change, etc., I was told I didnt need to make an appointment - just bring it in and leave it and they would call me when it was done. Told them that since I lived 30 miles away that just wouldnt work and that I would wait for it. Took about two hours but finally got it done. This last time (today), I had actually made an appointment. I was given two times to choose from - I picked the 11:00 am. Got there 15 minutes early but they immediately took my car to the shop. I was asked if I was waiting or leaving. I indicated I would be leaving so was then asked what would be the latest time I would accept. I replied that I guess 2:00 would be the absolute latest (trying to be considerate of possible problems that might arise for them). I told them I would be back long before that though. I arrived back at approximately 12:30 with no signs of my car service being completed. At 1:30 I finally asked at the service window about it. She said she would go back and check. I saw her leave and come back but she offered no further comment. Finally at 2:15 they had the car ready for me. My whole point to this long drawn-out narrative is - why do they make appointments when it appears they have no intention to adhere to the scheduled time????? I admit that their waiting room is not a terrible place but to sit for any undue amount of time is certainly not pleasant. What should have taken no more than an hour took them over three hours! If I lived or worked in Jefferson City, all of this runaround would probably not be an issue BUT that is not the case. They either need to forego making appointments or honor the times that are scheduled.

Roberto did a great job answering any questions that I had during the purchase of my Explorer, and was extremely easy to work with. Him, Ben, and Jamie made the whole process pain and worry free. Thank you for the great service!

Very nice people had my order like they said they would& Scott in parts made sure I got the right one thank you Scott.& Joe Machens.

I think if you are in market for new vehicle this is the place to go. We was treated like family from the time we first got there until we left. Darnall even greeted us at door himself! The whole experience was quick and hassle-free. I would definitely recommend. Thanks!!

I really enjoyed my experience! The car I purchased was reasonably priced and everything that was offered with the deal was excellent! Special thanks to the sales associate who took care of me, Jalen Sands.

Best experience Ive had at a car dealership. Brent Simmons was our salesman very knowledgeable not pushy, very informative on all the different vehicles we test drove. When we decide he will be the one we buy through.

We had a very smooth experince all the way around. Darnell Thomas helped us and took the time to really go through everything with the vehicle we were interested in and ended up buying. He made it all easy for us. We recommend him and this dealership for a straight forward experience.

So pleased with the quality of services and detail of my buying needs I never felt pressured in buying my vehicle and the salesman Cody was super informative of the truck I was buying and in helping me in the buying process, you will forever have my business.

I had a pleasant visit and was able to negotiate a fair deal.Salesman was thorough and courteous,The bushiness manage was quick and hassle free.

Everyone was friendly and went the extra mile to help me get a new car after hitting a deer. Special thanks to Sam Hayden my salesman.

Last year I tried getting my suv fixed. Sakelaris in Camdenton wasnt much help. Dead end after dead end, I didnt feel taken care of and they didnt have very good customer service!!! My car started acting up again yesterday. My steering wheel locked up as I was driving it. I was frantic. Then I called Joe Machens in Jeff City, & wow! Wonderful advice, wonderful service, very considerate and kind! Casandra took my info, we realized there was a recall on my suv, she gave me a t# for Tow-Pro & they picked up my vehicle in a very timely manner & Casandra said nothing would be charged to me being it was a recall. Thank you all so much for all your help. You guys truly are awesome!!! Youve earned my business. Sakelaris lost it. Again.

Excellent customer service! Bo and Mark did excellent work getting me up and going in a new car! Highly recommend for all your car buying needs!

Our Salesman Douglass Keeler made the experience possible. He was very upfront and honest throughout the process, and has earned our business in the future. Machens has a great selection of both new and used vehicles, with competitive pricing. The facility was clean, and well organized, with a very nice customer lounge. Interaction with other staff members was also great, as my family was met with greetings, and positive attitudes. I would highly recommend going to see Douglass for your next vehicle purchase!

We had talked to Columbia Ford at Joe Machens and everyone was really rude. I emailed back and forth with a very nice sales rep at Capital City Ford named Christian and it definitely paved the way to our purchase. He was extremely helpful without being super pushy. He pulled up the cars we wanted a head of time making our visit there much shorter. I was very impressed with the service. My last purchase was at Columbia Honda and I was so upset with how I was treated there at my last visit that I wasnt sure I wanted to go to another dealership, but Im glad I gave them a chance. I would definitely send friends and family there.

I was addressed promptly.Directed to the proper place for my problem. Waited on quickly and Im very satisfied with the experience.

I had a very good experience. The salesman was very helpful and answered all my questions. I am very happy with the vehicle I purchased and would recommend Machens Ford to others.

We ordered an F250, it came in sooner than expected and staff expedited the paperwork so we were on our way quickly. Shawn was very helpful getting the app on my phone and setting me up!

Had a great time working with Judy Obermeyer in purchasing our vehicle. No pressure, relaxed time. She explained everything that was going in the process. Will recommend her family and friends.

I want to thank Shawn Wagner and Billy for the help of getting me into a new 2020 edge my wife loves it I really appreciate the Machens crew they really do a great job Thank u so much

It was a great experience for me and my wife .IT WAS A DIFFERENT EXPERIENCE at car dealership we ever had sales men was great made us feel at home. Thank you Keith.

Sold us a vehicle that had a broken headrest then wouldnt do anything about it. Also tried to give a 17% interest on a $6000 loan when it was actually 28% according to the creditor and our bank we double checked with. Eventually went with our bank at 5.75% which is what we shouldve been given to start with based on credit and down payment. We personally will be not going back to them for that reason alone of trying to screw us on the loan. Otherwise the vehicle we purchased was fairly. Priced and in really good condition.

The Staff of Joe Machens were kind and knowledgeable of there job

I feel that I was treated with respect.

My husband and I were very saddened and disappointed with our experience. It started out great, we bought a brand new 2020 Explorer. The moment we got it home we realized there were some paint issues that needed fixed. We called the dealership & we drove it back to Jeff City so they could send it to the body shop to have it fixed. They initially told us it would take a couple of days and almost 3 weeks later we got our vehicle back. They did give us a loaner which was very appreciated. We drive back to Jeff City to pick our Explorer up & immediately we notice a piece of the seal to the sunroof had pulled off, the seal on the back driver door was not installed correctly & there was white paint in several places it shouldn’t have been. There was white paint marks on the black plastic piece that separates the 2 sunroofs, there was white paint on our floor mats, there was white paint on the inside of one of the back doors on the black interior. It appeared that whoever had redone the paint was sloppy & did not take pride in their work as they did not clean up after themselves very well. Also, when we are driving the vehicle we can hear and feel fluid sloshing underneath the vehicle (we assume it is fuel) which should not be happening. When we informed the dealership of the issues, they told us to take it back to the body shop in Columbia to have the repairs done. It is just VERY frustrating that we have been without our vehicle for 3 weeks already to have repairs done and we got it back today and are already having to turn around and get more repairs done and will be without our vehicle again. Not to mention my husband and I are both having to take additional time out of our work week to try and get these issues resolved. Unfortunately it does not make me want to do business with Joe Machens again.

Judy made the experience painless and wonderful. Everyone at Machens is awesome. Enjoying my Jeep!!!!! Thanks guys you are the best.

Bought a new 2015 f150 pickup, paint is starting to bubble and pop off on my truck in two different places, went in to talk to them about the problem, they acknowledge that this was a problem on some of the trucks, took down my information finally informed me that they were not going to do anything about it because my truck was out of warranty, this is a factory failure and should be fixed by ford! Very disappointed! Buyers beware!

Fantastic, trustworthy people that made our purchase relatively easy. As out of state buyers, I highly recommend this dealership!

Ben was great, gave a good deal and worked with us on 2 car loans.(we bought 2 2020 titanium package vehicles.) Matt was awesome with explaining the details and signing all the papers. We will definitely be returning when were ready to buy a new truck.

We got our 2nd ford edge here. Cody our sales man was great. Sales manger wored with us to get the payment we ask for. Derek the loan officer was good as well. The whole process was very comfortable and the price was right. I found everyone to be helpful. Would recommend if you need a new car or used car you should go to Joe Machens ford in Jefferson city, mo

John Lange worked very hard getting me into a very nice car. I am very happy. Thank you!

I recently bought a car from Joe Machens and I have to say it was the quickest and easiest car buying experience Ive had yet! Every member of the team bent over backwards to help us through the process which took around two hours total from shopping to close. Would absolutely shop there again and recommend to friends and family!

I was very happy with my experience of the purchase/trade-in at Joe Machens Capital City Ford. I would certainly recommend them to my family and friends.

We came to drive through the lot to just look. My husband rolled down his window as Brent approached us. We ended up getting out of our vehicle and drove a couple cars and thats all it took. We have never bought a car that quick. I knew what I wanted and Brent and Matt where great to work with. Thank you!

I just bought a car from here a couple weeks ago and I am so happy I did! Bo Heavin did a wonderful job of providing excellent service and the rest of the staff was very friendly as well. If you are looking for a great car for a great deal as well as excellent service I highly recommend visiting them!

Great dealer awsome salesman Randy Wells makes the impossible possible. He is my salesman for life Capital Ford gos that extra mile to make sure their customers leave with smile .

I came in with no credit and had horrible experiences at two other car dealerships. When I came in I had kind of given up. I came in with my what I had, they listened and had a car that I couldnt have even dreamt to have loved so much, right in my price range, making my payment what I was requesting. They went above and beyond for me, they are a truly respectable car dealership and I urge you to go here and give these awesome guys your business.

Joe Machens is the best dealership in the country. Thanks Tom for great service

Truly a 180 degree turn around. Danny, Travis and Doug located a vehicle within 72 hours, brought it to the dealership, addressed needed concerns and had all the paperwork ready. Hands down a wonderful experience to work with these guys!!!

Awesome service and atmosphere. Brad Bartlett will be our go to salesman for sure highly recommend Brad!!!

They always take care of any question or issues that arise during my vehicle ownership and service is very good. The only exception was when covid 19 impacted everything but they did a great Job with limited staff.I purchased a new expedition in March. The purchase was nice and because Machens staff brought the vehicles to my home for viewing and test drives. The sale was finalized on my back deck.Deal was completed at my residence including paper work.

Great experience working with Judy in sales, and pleasantly surprised that the finance manager was helpful and friendly.

Very wonderful service, friendly, and in my experience not at all pushy. Would highly recommend this dealership, and my salesman Randy Wells. One of the best car buying experience I have had.

Great price. No hassles. Friendly and helpful. Jordan was great to work with.

Worked with John Lange two years ago when purchasing a vehicle. Had decided to trade again and called John about looking at a specific vehicle. He had it ready to test drive and after finding out the numbers decided to trade. Will always continue to work with JohnGreat customer service from all the staff and a great inventory to choose from.

Cody helped me make my otherwise very complicated idea work. Being in Jefferson City, they are 1,333 miles from my house in Miami. They had a one of a kind car that I really wanted to get. I contacted the dealer through their website, they shortly after contacted me, we discussed it all over text messages and emails and in a couple of days we got the deal done, including financing (thanks to Jacob Thomas for making that work with overnighted documents). Since I was buying the car without seeing it in person, Cody provided me detailed pictures and addressed my potential concerns about the car. Cody even helped me arrange transportation to bring the car directly to my home. A couple of weeks later the car is modified as I want it and already has gone through over 1,000 miles of spirited driving. No issues. Everything is satisfactory. Thanks.

This is the second time in 4 months that I have went to Joe Machens to find a vehicle. This time we went for my husband since the most recent hail storm damaged his. We dealt with Shawn Wagner again! And as I have said before he was was outstanding EVERY step of the way through the entire process! He is never pushy, and goes above and beyond for his customers! Amazing customer service, between getting cars to test drive that we wanted to answering all of our questions clearly and transparent to making a best deal for his customers! He made us feel welcome and comfortable throughout the process, and looked out for our best interests. Great personality, and goes out of his way to make his customers happy from start to finish. We went in to meet with him at 9 am and he met us in the parking lot with a smile ready to go. Glad we went back for car #3 through him! We were very happy with his service and the team at Joe Machens! Highly recommend!!!!!!! He definitely is an asset to have on the Joe Machens team for sure!!!! Mind you this business was very busy as it was the last time we were in there and they do amazing under pressure in there. Everyone is so friendly!Billy and Mark were not far behind with their service in this process either!!! I could not be more impressed with their excellent customer service skills, honesty, and care for their customers! Billy was very upfront and blunt about what he could do and what possibilities there were for us to make this decision the best scenario for all parties! He treated us with respect, listened to our concerns, and followed through with his promises. He took the time to get the best deal for my husband and I. Marks attention to detail, and time he took to explain everything in detail was awesome! He is very thorough. Will definitely get my repeat business and highly recommend working with these three through this process!!! You wont be disappointed!!! And trust me I am a very hard sell!!!

I have purchased many vehicles in the past few years but this was my first Ford and my first experience with Machens. Could not have been better. John and Tom have been extremely accommodating and so great to work with. I feel like a VIP with every interaction. Thanks Dr J

Worked with Brent Simmons (again) on a recent pre-owned purchase. This is the third vehicle purchased through Brent. Super easy to get along with. No pressure, and if you decide not to buy youll have had a good conversation anyway. Hes my first stop when Im looking to buy a vehicle and is usually my last stop.

I had a great experience there. I worked with two different individuals to buy my car and got a great deal on my new vehicle. Will definitely be sending some people that way!

The salesman Jesse was super helpful in finding the car Id like and within my budget. I greatly appreciate the experience that I received all around at this dealership. 5 stars all around. Thanks guys!Service guys were all super nice and polite to me. Thanks guys. Pretty awesome operations manager too thanks for the help Mr. Peterson.

Havent had this vehicle for a month. First week screen not functioning correctly, door will not unlock/lock without using the key fob, next week transmission shifting hard, and now the roof rails are coming loose. Then the sales person not understanding, why Im not happy with this purchase. SmhNow, I have use my time to take the vehicle in to get the part replaced, and have the transmission checked. 172 point inspection, I dont think so.

Joe Machens Capital is the place to source your next vehicle purchase. Theyll definitely take of you. When you pop by, ask for Roberto Smith, ambitious and diligent salesman. Thanks again!

They r the go to place, they get the job done,always polite

We love the car hated the service. Could not get a straight answer about the interest rate we were going to be charged. We were just told we had great credit to not worry about it. We do have great credit they were right on that but were offered a 5.75%. For two people with both over a 800 credit score that is crazy. When I argued it they magically could bring it down to 2.75%. With just two key strokes. Funny how that happened.

Had to bring in my 2008 F-450 for service. Awesome service staff. They were able to get us on the road again in record time!

Huge thanks to J Machens Ford team (especially John L and Matt W). Searched all over and finally found a good deal and truck I wanted (hard considering Covid impact on sales of used trucks right now). As an active duty service member I really appreciate the support received here.

Very pleasant people who work to take care of the customers.

Best place to buy a vehicle. Staff is very nice and helpful.

My sales woman Halee was the best ever she got the best professional attitude.

I have NEVER been to a more efficient service provider in my life!! We pulled in on limp mode due to a break in our serpentine belt, had no idea what was wrong when coming in. We were on our way an hour an half I to to our vacation trip and this happened! We pulled in at 12:40 and was out the door by 2pm. Belt changed, new battery and oil change (at my request) and all under 400.00! That is unheard of! I HIGHLY recommend these guys! Plus the customer service was awesome kept me informed and they have a great lounge to wait in! Please go there for anything you may need.

Mackenzie, Made Buying Vehicles Great Again!!! My wife and I had so much fun dealing with Mackenzie and our F-150 King Ranch purchase. She was so easy to talk to and so helpful. Her goal was our 100% satisfaction and she accomplished that. Mackenzie thank you for everything you did today and for the personal time you spent with my wife and I while we were waiting for our truck to get done. You are a true asset to Joe Machens Capital City Ford and I thank you for making buying pickups Great Again!! Sincerely, Kevin Meyer

We originally purchased a used Ford Edge from Joe Machens Capital City Ford back in Late December. We were so pleased with it that when we lost A different vehicle. Brad Bartlett was our salesman both times and he goes above and beyond to make sure you are happy with your purchase and if there is something you need to figure out he helps out and is always there for questions. They really make you happy to own one of their cars. We ended up with a 2012 Ford Edge that we love.Edit: The 2012 Ford Edge we purchased had a problem with the rear view camera and Joe Machens gave me the run around on the repairs which ended up costing over 3 thousand to my warranty for a 700 dollar repair because one of their service writers kept barking up the charges and telling the service tech incorrect information so I have changed the review accordingly. I am very unhappy with their service department and will never buy from Joe Machens again...Maybe not even go back to Ford if their dealers dont even know how to repair the vehicles they sell.

They took care of me and my wife. They worked over to ensure that we got the vehicle that we needed for our family. They went the extra mile and would use them again if we are in the market for another car!