Everything was great from the moment I stepped into the dealership till the moment I left. Brad was amazing, super professional and didnt hesitate at all to give me all the info I need. He explained every extra features from back to front and even came in on his day off to help me with the purchasing process. Everyone was sweet and professional. Thank you Brad and thank you Roper Honda!

I drive from Grove OK to have my 2019 Ridgeline serviced here.My father in law purchased the truck here (and has since passed) but the folks here are just great. Recently I needed an oil change quickly as I needed the truck to make a long distance trip to NY for a family emergency. George (the younger write up tech) got me in quickly without an appointment as I explained my situation. He was courteous and a true customer service professional. I can see this young man being a manager. Thank you George. You are appreciated!

Bryan is the guy to use over there. Always great worming with him on a vehicle. Hopefully he works at Roper for a long time so we can buy another vehicle from him in the future.

Michael is a true professional, but we had a terrible experience at this shop. We live 70 miles away and have been bringing our Element here for routine services and repairs as needed. The last time here, the technician who rotated the tires didn’t tighten the lug nuts beyond finger tight. I drove the vehicle home, noting that the vibration seemed pretty bad. It felt as if the tires had not been balanced, so I decided not to complain, and to simply have the tires balanced locally. My wife and children got in the element to go shopping the following day, and she called me and told me the element was making a terrible grinding sound. I called Roper and attempted to get in touch with Kyle, who didn’t return the messages I left, or the emails the wife and I sent. I finally got Michael, who was his usual helpful and professional self. He said to bring the vehicle back, and they’d see what the issue was. As I left to bring the vehicle back, it made the terrible grinding sound the wife had told me about. I pulled over and realized the sound was the wheel riding loosely and banging against the lug nuts. Two of the lug nuts were completely gone, and the rest were very loose. I tightened them up and borrowed a couple of lug nuts from my father in laws tractor, and drove the vehicle to Joplin. I dealt with Michael, who apologized on behalf of the tech who had been careless. They replaced the two lug nuts that had fallen off, and I went on my way. Accidents happen, and people make mistakes, and, though frustrated at all of the time and fuel spent going back and forth, I was over it. Until a couple of weeks ago, when the front wheel on the drivers side (the passenger side was the issue the first time) began to make grinding sounds. The lug nuts on the drivers side had also worked their way loose. Upon inspection, it was discovered that the wheel had never been properly seated after rotation, and though those lug nuts had been tightened properly, they had either been tightened while the vehicle was on the ground, or had been quickly tightened without ensuring that the wheel was properly seated and centered. Either way, the improper mounting of the wheel had allowed the lug nuts to eventually work their way loose. It was not a difficult fix, and did not require a 140 mile round trip to a Honda mechanic to diagnose. It was pretty clear that we had simply had the bad fortune of paying for careless, hasty work. I’m thankful we were able to figure the problem out ourselves and fix it before one of the wheels came completely off with my family in the car. Though it is a further drive for us, Honda of Bartlesville will be getting our business from now on. While the service manager, Michael, is excellent with people and has a talent for “making it right” should things go wrong, I would advise against trusting the techs at Roper if one of the simplest (and most dangerous) aspects of vehicle maintenance is overlooked—not once, but twice.

Clifton and Danny were amazing!!! They were very polite and honest about the cars and the warranty. I informed them exactly what I wanted (with great detail). My husband and I are over the moon thrilled with our new vehicle! We started in Webb City and finished everything in Joplin. I couldnt recommend them enough. Their customer service was amazing and with their sportsmanship along with the other employees we met at the Joplin location. Most vehicle sales associate are aggressive trying to get you in the door (like Roper Kia) and battle against each other. Roper Honda-both locations- everyone was so friendly and congratulated everyone on their sales and purchases! We have already decided we will only buy from Roper Honda from here on out!! Thank you all so much for helping us get the car we always wanted!

What a great car purchasing experience! Bryan Strausbaugh was professional, friendly, and courteous. Definitely will return when I am ready to purchase my next vehicle.

I NEVER leave reviews, but I loved the staff at this dealership! The atmosphere is very relaxed and friendly. I didn’t feel pressured to buy and was given all the information on each car that I needed. Danny Davis went above and beyond when helping me and I am so happy I was able to work with him. I love my car and highly recommend this dealership to anyone! Hope I can make it back in the future when I need a new car!

Staff was very accommodating. My salesman even gave me $1 out of his own pocket for the vending machine. Will return in the future.

The sales staff was extremely professional and helpful. They went in great effort to ensure we found the vehicle we wanted, answer our questions, and explain all of the features of our purchase. The entire staff was extraordinary.

Great experience! Very helpful and accommodating in finding and getting the car I wanted. Researched and happy to answer all questions I had.

We are so ecstatic! Roper Honda got us out of a car we were upside down in and had a high interest rate and got us into a brand new car with a very low interest rate! We are so thankful for Ryan, Ronny and Kathy!

Reviews are a waste of my time, and to be quiet honest they’re extremely petty when wrote in a negative way. But my sole purpose behind this review is to warn those who are thinking about making a decently long trip to go check out a vehicle for sale at Roper Honda, in Joplin Mo. I drove a long way with every intention of buying a vehicle. I even went so far as getting dropped off at the dealership, because I believed with a few thousand dollars in cash in my pockets, I wasn’t going to leave without a vehicle. Which now, I only have myself to blame for that bizarre choice of planning. After test driving said vehicle, it was time to gather numbers and see what we could work out. Roper Honda had the vehicle listed nearly 3 thousand more than the “Fair Market Range” on KBB.com. After witnessing the numbers from a highly trusted website, I asked to bring the price down to their bottom dollar (knowing they had plenty of room to spare). Manager guy there, wouldn’t take a single dollar off of the asking price. This was also after waiting around for 20 minutes on the sales lady, Julie Hines, to make it there so we could start the paper work.. which brings me to my second concern. I had to wait for her to come in, just so she could get her manager to take care of the business portion while she stood there with a look of annoyance because I was trying to get the best possible deal. Once it was time to send documentations to the lenders, the Manager, who’s name I can’t remember, stands up and says “who knows you may not be able to afford payments, we’ll just have to see”. Keep in mind, I walked into that dealership with a little over $3k in cash. If I didn’t think I could afford it, I wouldn’t have wasted our time in the first place. To sum this review up, I left without a car and had to find a way back home. Just because they wouldn’t help a reliable customer.P.S. - I work in the management department at Walmart, not a drug dealer lol. I just figured with cash in hand it would make the process a little smoother. Great looking cars, clueless, inconsiderate employees. 👍🏼Update days later - Owner feels for my misfortune, and proceeds to tell me a sales representative has reached out, and are waiting for my response. I’ve been waiting with my phone, and not one phone call was received on my end. For those who have had great experiences with them, awesome I’m happy for you, I truly am. For those who haven’t yet experienced it, why even test it? ESPECIALLY the lot in Joplin. I never knew you could be qualified selling motorized transportation with such a low level of intelligence/manners. The TEENAGERS I hire come with more parts upstairs than the crew there.- I wasn’t planning on adding to this, but I was lied to once again by them.

If you need a good salesperson for Roper, ask for David Humphrey Jr. and tell him I recommended him (itll get me a gift card if you eventually purchase something from him, so I can get my cargo tray I would like for my car)!! He called/emailed 1-3 times a week to check in and advise me on the status of my car. He is friendly and professional and honest! For example, when the manager guy was saying something not quite true, you could tell from Davids expression that he was NOT comfortable with the white lie. Also, once he realized I was the one getting the car and making most decisions about it, he looked to me first if my dad or husband were with me and wouldnt look to them for a response until I did. Finally, he has been super considerate of my cold sensitivity from the chemotherapy. Hed bring me room temperature bottles of water and a cup of warmed water as well to help me stay hydrated when things were taking a while. Hed warm the car up if he knew I was coming to test drive. Hed always encourage me to either go back inside it get in a car I was looking at to answer questions to stay out of the cold wind and temps. I cannot recommend him highly enough. I would also like to add that David is a shining example of what every salesperson SHOULD be at your dealership. I have went to several dealerships while narrowing down choices of cars and feel extremely fortunate to have gotten David as my salesperson!

Josh was easy to talk to about the vehicle I was interested in, and no pushy sales tactics which I really appreciated!

Its been said that a salesman sells the first car and the service department sells every vehicle after that.Nathan from service went above and beyond for a service issue.

The folks at Roper Honda always go above and beyond when it comes to service. Thank you Michael Sammarco for being there today when we bring my sons CRV for service.

Very helpful and were able to work me into an appointment when I had an issue that needed addressed immediately!

Absolutely incredible dealership! We showed up with very little hope of getting out of our car with a horrible interest rate. These guys were magic workers! Kathy met us right away on the lot and had us test drive our new car. Ryan and Donna put together an amazing deal with a low interest rate on a car we absolutely love. Thank you so much Kathy, Ryan, Ronny, and Roper Honda for helping us out. You guys rock!

Was showed options to what I was looking for. Also the whole buying process was really smooth. Chris Fields was extremely helpful. I have many underlying medical problems, but extra precautions were taken to ensure my safety. This is the 4th New Honda I have purchased in the last 7 years. Dont plan on buying another one at my age, (69), but if I do, it will be from Roper.

No high pressure sales, staff was very knowledgeable, everything was completed in a timely manner. Highly recommend Roper Honda for your next car purchase!

This is the best and friendliest place to buy a car. This is my 3rd Honda from Roper Honda. I always use their service department. They are awesome 👌

So helpful!!! I had gone to 3 different gas stations to get air in two of my tires & at every station it was letting air out of my tires somehow! I called Roper Honda in a panic & they told me to just come by. They fixed me up in 20 mins & checked for leaks & didn’t even charge me! I am so thankful to them for helping!

Mike Blair, the salesman, was the main reason that we purchased a vehicle. Also, we know Ryan Knell, he is easy and fun to work with. We had not intended to purchase a vehicle on the day we did, but Mike and Ryan were the best and made it easy.

Very easy to purchase a vehicle. Julie Hines was exceptional. She wasnt pushy and listened to me. I truly appreciate that.

Taddeo was great. He made the whole experience pleasant. He took us to several locations and showed us everything we wanted to look at. He helped us find the perfect vehicle we were looking for. Super easy buying experience.

Buying a car can be daunting, our experience at the Webb City location was anything but that. Such outstanding personable service. Denzel; you are a wonderful person, we so enjoyed getting to know you. You made our experience light hearted and funny. Your honesty and transparency were so refreshing. Shout out to Clifton as well, very down to earth and professional, awesome guy! Last but not least; Dannie you put smiles on our faces. Thank you three for a job well done!

If you want to buy a car - please go to Roper Honda. The staff is so friendly - I love the service department as well. Kathy Sleep assisted us with our purchase. She was amazing and very patient. Kathy did not pressure us in any way. She made us feel so comfortable- very sweet sense of humor. Go to Rooer - ask for Kathy.

Extremely pleased with my experience! I had called to get a quote on a 2021 CR-V which was provided to me. Later that day, my husband and I visited the dealership for a test drive. Turns out they had accidentally quoted me on the 2020 CR-V. Like most people, I was comparing prices to other dealerships so I was sure that the visit was going to go south. Upon returning from the test drive, I asked about the 2021 pricing again since I knew they had accidentally quoted me wrong. They owned the mistake and stated they would honor the initial quote provided to me. I think that speaks volumes on the company! I essentially got the price of a 2021 model for the same as a 2020. If a company is willing to be that honest and owns when they make an error, that’s the kind of company I want to do business with. Taddeo was not the one who initially helped me over the phone, but he was my sales rep when I arrived! He was great! Very friendly and helpful. He explained the warranty forever thoroughly so I had a clear understanding of how it worked. I live out of state so he was clear on the instructions of making sure I call a number before completing any maintenance service so the forever warranty stays valid. If you live local though, they will take care of it for you if you just go to them for your service/maintenance. I did not feel pressured to make a decision. They allowed me to really make sure that I felt comfortable and happy with my decision. So if you’re looking for a new car, I would definitely recommend this dealership! Every employee we encountered was very friendly. Happy with my new CR-V!! Will be our family vehicle for a while!

No customer serviceI walked in with my Puerto Rican husband20 minutes on lot no helpPlenty of sales people aroundI’m watching everyone else get offered water and assistantsWhen I finally get a sales person she can’t answer my questions and is to busy with someone elseWhen we come back from test drive she can’t be foundFinally a manager comes out because I walked away gave the keys to first person I sawApparently that is the only way to get serviceThe thing is I was in by myself and got a different experienceMakes me wonder whyI’m not saying it was my husband but sure seems like itMe being white and blondeI’m buying my new honda elsewhere

Michael on the service side his team did great in my car. Always feel when they do It I know it will come out right. He went to pay for me getting the warrenty information taken care of as well.

Am done and thru with Roper. Very bad costumer service!

The representative took the time to find an acceptable vehicle that fit our budget.

I feel like I was given very good service and I believe that Hondas are the best car on the road.

Great experience, very easy to work with. Owner is very nice !

I was ready to buy a specific pre-owned car listed on their site as available. I have an email that states the car was available. When I called later, the salesman said it was still available, and began answering questions about the financing and car.Then the salesman said he needed a few minutes to check my credit and would call me back. I knew I had good credit, so I was happily cleaning out my car to trade it in. Then the salesperson called me back and said that JUST as he was bringing in the paperwork to the office, another salesman had sold the car, as we were working on our deal. What a coincidence! Then he tried to up-sell me on several other new cars, which I did not want.I was very disappointed, but I believed that I had bad luck/timing and the car had actually been on the lot and sold. Later, my father said a common tactic for dealerships is the bait and switch, by posting a desirable car that they never intend to sell, in order to get the lead for a sale on their other cars.I dont live in Joplin, so I cant verify if they did this. But ten hours later, the site still advertises this specific car as still available. So please be aware that unless you actually see the car on the lot, do not make a deal over the phone.

My sales person!! Michael Blair, was so kind and knowledge gifted. He explained all the new electronic advances and how it works. He did this in such a laymen term I was able to go home and tell my Husband what the car had and the new technology it had to offer. He visited; making me comfortable. I brought my daughters and husband to see the SUV. He always took the time to greet me by name and offer to take us for test drive. It took me two months to make a final decision, because, of time available and shopping for the right SUV for me. I love my Honda Passport and all the technology I was taught to use. Thank you Honda 110% Satisfied :-)

I went to Roper to purchase my third CR-V, after it was totaled in an accident with a semi. I met TJ and since I knew what I wanted it was easy to choose. I had to wait for the insurance company to issue the check, but when I went in to purchase I was shocked. TJ was out sick, so Donnie was helping him the entire sale was still credited to TJ and Donnie did all the paperwork. Now that is teamwork you do not usually see at a dealership, it is usually a dog eat dog world. I have really liked Roper Honda since we bought our first CR-V in 2013, and will continue to go there and highly recommend them to anyone who asks where to buy a car.

I bought my first brand new car here and the process was so fast and easy compared to other car dealerships. We were in and out in less than two hours! Every other car dealership I have gone to, its an all day event. Took my car in to get a part replaced, they were very helpful, gave me a VERY reasonable price and had it done way sooner than I had expected.I am definitely a loyal customer, they are quick, efficient, friendly, helpful, great customer service and do a fantastic job. I highly recommend.

Severice department is great found out what was wrong with my sons car. They had the part had it done in on time at all and the price was a lot cheaper. I am very satisfied with what they did and a big thank you to Michael Sammarco again thank you.

Don’t go here for maintenance.We bought our 2018 Honda Civic from the dealership in Olathe (100% recommend) and we drove down to Pitt for the weekend to see family. On the trip down the oil light comes on and we add oil no big deal since we had an oil change scheduled for Monday up in Olathe which is routine. An hour later we check to see how the car is and there is a huge puddle of oil under the car. We try to start the car and it doesn’t start. We call Honda since we pay extra for “Honda cares” and they order a tow truck and send it to joplin since it is closer than Olathe. Whoever looked at the car told us that the engine was blown Because the oil plug had fallen out and that they can put a new one in for $3500. So stuck in Joplin all day and all of their loaner cars are rented out so we had to go get a rental which was $220 and then had to get a different rental in Olathe that was $220 as well. Olathe Honda wants to see the car so they schedule to have it towed so their mechanics (which we always go to) can look at it. We get a call from Olathe Honda and they told us that they had added oil and a new plug and the car is running perfect. They did a diagnostic test and made sure everything was up to standard. HOW do you go from a “blown engine” to adding oil and the car working perfectly??? The rentals are definitely cheaper than having to buy a new engine, but what did joplin mechanics even do to the car? Just assume it was blown? Because we picked it up from Olathe Honda a DAY after it was towed and worked on and it is running just fine. Now if an engine was blown, it wouldn’t start up correct? What a joke.

Would never buy another car from roper honda they sold car with problems from day one took it to their shop 5 times with in couple months in 2015 brakes tires battery sunroof leaked and the ignition went out from the time of August 2015 till the end of the year and when we had warranty forever in 2016 the hub was goin out had 2 other shops write it needed to be replaced but your service refused to look into it and had it fixed elsewhere fix your used cars better

What a great car buying experience. Danny Davis at the Webb City store went all over town with me test driving cars. Couldnt ask for better customer service! Thank you!

Quick, easy,friendly, great salesman and finance manager. Very knowledgeable staff. Family like environment.

We had such a great experience. After filling out information online we were promptly contacted by Chris Field who led us through the entire process. Chris was kind, and professional! This was the best experience purchasing a vehicle we had ever had! We have, and will continue to refer friends and family!

So easy to work with. Very helpful and professional. Will be doing business with them again

Just purchased our 5th vehicle from Roper. Kathy Sleep was great work with as always. Great Staff, Great Service....

Dont buy your car here we are currently having problems with this dealership we bought a one year old car with little over 20,000 miles we have had it about 2 years the first year we always took the car to roper to get oil changed even though it is an hour away from where we live with life and work and covid 19 we were needing a oil change called the service team at roper honda they told us to go to a licensed repair facility and to save our recipients we did that three weeks ago our car was acting fine and the check engine lite came on when we were bringing it in to roper we notice a small noise in the engine told roper they changed a sensor and charged us for that because they dont cover that but didnt fix the engine noise but the light was out we drove the car for 3 days and the noise got worse we stopped driving the car We scheduled a service for them to check out the vehicle to find out what the engine noises Now theyre saying it needs a new motor And a warranty forever will not honor the contract because we did not call and confirm everytime we got the oil change outside of roper honda The service department told us all we needed was to go to a license repair facility and save our receipts We feel that the service department telling us opposit of what the contract States was a scam for them so they dont pay any service work on our vehicle

AMAZING SERVICE!! Made me feel very IMPORTANT!! The whole staff was very attentive!! Cody was very funny! Everyone was honest! Everyone made sure I was satisfied!! Very blessed experience!! I left with a car that I love!! Thank you guys!!

We have thoroughly enjoyed our Roper Honda experience. Friendly courteous staff, quality service, warm hospitality, amazing coffee and a car that were proud to drive... its so refreshing to do business with folks who truly stand behind their work. Thanks Roper!

Great experience. First time have ever had car payments. They took the time to help me understand everything. I am extremely happy with the car I purchased

If you are interested in purchasing a vehicle, ask for salesman Brad. He is great to work with.

Best experience ever buying a car. Fast and friendly service, never felt pressured, and more then happy with my new ride.

Work with me got me in a car that I was happy with. 100% satisfied so far. Corey Hance was awesome couldnt ask for a better salesman. I would definitely recommend

Took my sons car in for a air bag recall had an issue with the A/C they fixedit right away just wanted to say thank you for your great service

Highly recommend.My first day of shopping for a car, I thought I was going to dread. However, I knew going in, I was going to a Roper. Having known all the Ropers personally and friends that have and are working for them, didnt hurt either. The salesmen and women were great; not pushy at all. They let me take my time, and handed me a card for when I was ready. I felt like a person and not just a piece of meat fed to the vultures. In the end, I found the car that was fit for me, and my budget. They made me feel like I was a part of their family. Thanks Roper Family!

Johnny Murray was superb! I came from out of town to buy a Honda CR-V specifically for the Forever Warranty at this dealership. Johnny knew I was coming and had several for me to chose from. He made my car buying experience quite enjoyable. I felt like he really worked with me to get the car I wanted for the price I wanted. No pressure at all.

Brad Neal was very helpful, and patient, he wasn’t pushy at all! Everyone we met or dealt with were friendly as well. Great experience!

We had the best car buying experience! No pressure. Super nice folks to deal with. Michael Blair was great. We were drawn there by their Warranty Forever. Its worth the drive. Thank you.

David Humphrey Jr is amazing guy!!! He will make sure you are happy with every part of the process. He wasnt overbearing, or pressuring us in any way. I appreciate him and his hard work. He definitely needs to be recognized for his thorough work and patience. Thanks again.

Great experience, made buying a car simple. Brad was able to find all my wants in a vehicle and was even able to accommodate last minute wants

Ive been looking into buying a new car for a couple months. I walked into Roper with the expectation that my wants didnt line up with my finances. Arsen showed me every vehicle I was even considering. He helped me weigh the pros and cons right up til I changed my mind and picked a different car at the last minute. I was able to walk away with exactly what I wanted at a lower payment than I was expecting! Ive bought my last 2 vehicles from Craig. He was just as helpful throughout the process. Roper has a great team on their hands!

Very friendly and responsive (but not hounding) salesman. Thanks Brad Neal. Fair price on trade in, respectful haggling (not condescending). Everything was well explained and we didnt feel rushed. Awesome transaction. This is our second car purchased from you guys and we have been very happy both times.

From my very first visit, my father and I were warmly welcomed to Roper Honda by Mike Bailey who sought to get to know exactly what aspects and features I was seeking in a vehicle, what was most important to me in the car-purchasing process, and what specific questions/concerns I had regarding the vehicles I had researched. I was able to freely express what I was looking in a vehicle as well explain what my budget was for the purchase. One of the most important aspects of my vehicle purchase was my desire to pay cash upfront and not finance the vehicle in order to avoid accruing debt. From the moment I expressed this, Mike respected this desire and consistently went out of his way to find ways to make it possible for me to purchase the vehicle I wanted while staying within budget. Following test drives and much research, I knew the Honda Civic was the vehicle I wanted to purchase based on the exceptional Consumer Report Ratings, Safety ratings, and additional valuable information that Mike took the time to fully explain to me. There were many instances throughout the vehicle-searching process where I thought it wouldnt be possible for me to afford a 2016 Honda Civic without financing, however, Roper willingly offered a discounted price with generous trade-in value on my previous vehicle as well as even offered to assist in the cost of covering the installation of a vehicle feature on my wish-list - all in order that I may uphold to my conviction of remaining debt-free. On the day of sale, John Mitchell did an exceptional job of fully explaining all warranty and contract details, as well as took extra time to explain specific details that were especially relevant to know as a first-time vehicle purchaser. Again, Mike Bailey went above and beyond in taking time to answer any and all questions of my family before finalizing the sale. To my family and I, the car-searching process was much more than simply making a decision regarding where and what vehicle to purchase, but about the integrity, trustworthiness and loyalty of the dealership in which I would be purchasing the vehicle from. Roper Honda exceeded all of our exceptions in each of these areas. The character and integrity of the company as a whole is reflected in the respect, loyalty and commitment each staff member demonstrates to their clients through their exceptional service. I felt absolute peace knowing that this company had not only earned by business, but my loyalty and trust. I look forward to remaining part of the Roper Honda family for many, many years to come! Thank you so very much to each of the staff at Roper Honda who made it possible for me to be the VERY proud owner of a Roper Honda Civic!

Kathy Sleep did a fantastic job making sure she found the right vehicle for me. I never felt pressured to buy.

Fantastic dealership! I highly recommend doing business with salesman, Arsen; he made everything so easy and smooth. Cannot thank this place enough for what they did for me in my situation. God bless you guys! :)

I’m not usually one to write a review, sure I have no problem clicking on a star rating and leaving it at that…but I feel like my recent experience at Roper Honda especially with Chris Martinez deserved a better then just the normal star rating we have come a custom to.Thank you, Chris, he was vital and a huge help in finding our two brand new vehicles and if you need a new or new to you vehicle, I would strongly recommend him. I trust him so much that I sent my closest friend to him and they live over an hour and a half away. They drove away in a brand new Pilot too. Also, another friend of mine bought a brand new HRV from him just today. That is two more people that have had a wonderful experience with Chris Martinez.

I am giving Arsen Airapetian 5 stars as he spent the whole day with me making sure i found the vehicle i loved. Also a shout out to Cliffton Holcomb and Danny at the Webb City office for making my experience there enjoyable as well. I dealt with all around nice people. Havent dealt much with the dealership itself yet but im hoping i have no complaints there either.

Everyone always complains without speaking to the dealer and giving themselves the chance to experience great customer service (and the dealer the chance to exhibit it)!Brian, the manager at the main lot has done just that! Hes taken care of the customer for a misunderstanding he wasnt even a part of! Thats what customer service is! After this experience Id have zero hesitation in buying another vehicle from their lot!

We bought a new 2015 Honda Accord Hybrid from Roper Honda. From our first contact and negotiations with Reece, we were treated fairly and professionally. Ronnie has been very helpful during and after the sale, and Jack was also great to work with. These cars are very technologically advanced, and Jack gave us hands down the best new vehicle orientation we ever had. It is obvious that the entire staff at Roper Honda is very well educated about the vehicles they sell, and that they want their customers to be happy, knowledgeable and comfortable in the car of their choice. We are very happy with our purchase and with this particular Honda Dealer. I highly recommend them.Well done, guys!

We have purchased two new Hondas in 2018 from David Humpfrey at Roper Honda in Joplin. If you want to purchase a Honda or a used vehicle go see David. He goes over and above to make sure you get what you want. He takes the time during the test drive to go over the entire vehicle and all of its features. When you leave the dealership you feel confident in what you have purchased. We have had some questions on the vehicle after our purchase and David was very helpful even after the sale to help us out and check on us. Thank you David for the excellent customer service!! On our next vehicle purchase we will definitely be using David.

Kevin was very understanding of my situation and helped me get into the perfect car at a price I could afford. He responded quickly to me and gave me the honest answers I needed. Everyone I spoke with made me feel comfortable to ask my “silly” questions, and I felt a genuine care (from Kevin and Ronnie especially) that went beyond just wanting to close a deal on a car. I feel listened to, well informed, and confident I made the right decision. I’ll tell my friends to buy cars from Kevin!

Even during this epidemic of Covid-19 the Sales people are very approachable all while leaving at least 6-foot of separation and mainting a professional manner, My Salesman was more than willing to get and give me the very best deal he could and Then Celebrated with us when we received an amazing offer.

Working with Chris Martinez to get us into our first major car purchase was so easy and comforting with all of his knowledge and assurance that we would be taken care of for years to come. We love our 2016 CRV and are sold on Honda, as well as the service and professionalism of Roper Honda. I highly recommend you go see them for your next new or used vehicle purchase and ask for Chris!

Chris Fields was excellent to work with. I feel like he genuinely cared about my needs and always made an effort to make time to meet. The finance manager was rather unpleasant once I denied any add-ons.

Amazing customer service. We dealt with Tony and his manager Ronny. They gave me as much as they possibly could for our non-working vehicle. They were outstanding. Not pushy, beyond helpful and we got into a car we could afford with everything I wanted. Definitely have earned a customer for life with me and my family 😍😍

Absolutely the best car buying experience I have ever had 100% no pressure at all!!!! Thanks too Chris Fields for the great treatment!!!!

Chris Martinez was my salesman and he did very well I ended up buying the truck he filled the tank for me which was a big thing considering I had a 3-hour driveand they were reasonable they knocked some off their price which I know cost them a little bit but at the same time they made another customer happy and if I ever need to buy another vehicle I would definitely check them out first 👍👍 thanks 👍

Im scoring the service dept 5 stars based on todays visit. Ive been to get my oil changed, maintenance type things probably 8 times, all of which (besides today) I would have scored between 1-3 stars.. but the employee Michael today was worth more than 5* rating. Quick, efficient, friendly, more than helpful! I will definitely be back for my next maintenance needs, and will be requesting for him to work with me. Thanks so much for turning my frown upside down here!

No pressure with great people to work with. Kathy Sleep was amazing.

I bought a car here in march 2017. Sales person Mark Reynolds was very helpful. Told him what I was looking for, how much I wanted my payments to be and he gave me several options to chose from. No pressure answered all my questions and then let me decide at my leisure.After the sale he followed up to be sure I was happy with the car and deal I got.Had first service done Saturday 7/1/2017.Very fast, my car was in the shop within 5 minutes of app time an was finished on time.Would highly recommend this Dealership and service department.

As most people, I dread the car buying experience from dealerships. I dread hours and hours spent and going home exhausted. Ill admit I am a bit of a skeptic. I have to say I was very impressed by the staff and experience at Roper Honda. This place is a dealership of integrity and I left there feeling like I met new friends. Not to mention I have a Forever Warranty which also offers a great value! I live in Springfield MO and David and Ronnie went out of their way to make sure I had very detailed pictures of any imperfections of my pre-owned truck and we worked out details before my purchase as I wanted to know as much as possible before the trip. Anyhow, I have high expectations and the way you can tell customer service and integrity is how things stack up if theres an issue and upon viewing the car there was one very small but pertinent detail that got overlooked. But they made it right!! I feel confident in saying that the people I dealt with on this transaction: Ronnie, George, Ryan and David had patience with me, inserted a bit of humor into what can be a stressful situation and quite honestly couldnt have taken better care of me! They made the purchase a really simple one! Plus all the other great people I met that put a smile on my face: Brian, Kathy, TJ, and last but not least Rick! I left with a feeling of confidence. Thanks everyone!

Best experience ever! The honesty, patience, and compassion shown by the manager and the sales consultants was honestly a breath of fresh air. Its truly a no pressure lot. That alone says a lot about the management and employees. Brian Shaw and Chris Martinez are two of the most genuine fellas Ive ever met!

Went in for routine service and a couple other repairs . Was provided with a loaner to drive for the day which was a newer model to think about upgrading to. Went back to dealer when work was finished up and we settled bill and decided to keep car. On the way out of parking lot my wife spotted a beautiful Candy Apple Red Honda Accord Hybrid. Ronnie and Josh and the rest of the Roper team went to work and got us in that vehicle and stayed a little late to get my wife in another fantastic Honda Accord. Josh was awesome and knowledgeable. Thanks Roper Team

We truly had an awesome experience at Roper Honda! We werent looking forward to having to shop for a car, but Brandon & everyone else at Roper Honda made the buying process awesome. Wonderful & relaxed from start to finish. We highly recommend working with Roper Honda! Great group of individuals.

Zac was a great salesman laid back no pressure .

We appreciated Brad calling and checking in every few months. He wasn’t pushy, but truly helpful in finding us what we wanted.

Nick took the time to find out exactly what I wanted in a car, and he delivered and much much more. Very friendly and made us feel like we were his only customer. I will keep coming back.

Chris Field was experienced and knowledgeable about all aspects of my purchase. He and Ryan Knell took their time with me to be sure I understood all the information

We bought a vehicle from Roper Honda March 1st. It was the easiest buying a vehicle has ever been. Matthew Jacob did an amazing job and got us exactly what we wanted. I couldnt be more pleased with my experience. I will definitely return to them in the future.

Chris Martinez was very helpful. Kept me informed of when my car was arriving and once it got to town he and Mike in the service department got me taken care of. Thanks guys and thanks Roper Honda. Glad to do business with you!

They are willing to negotiate. Quick email response is really helpful and very convenient when you are not in the area. Nice people. Quick whole process. Definitely consider buying from them again!

By far, a great experience at Ropers Service Department. My family was traveling through Missouri when we had car problems because a less reputable Honda dealership in St Louis had not finished their work properly. However, Ropers team was quick to locate a hard to find part, keep me updated, and back on the road in less than two hours at no charge. They definitely went the extra mile and were professional in all regards. Even their sales team was nice. As I waited for the car to be repaired, I browsed the cars and the team was not pushy but helpful in answering questions on their vehicles, knowing I was just passing through. I wish I was living closer to Joplin, because Roper Honda would be my new go-to dealership. Thanks, Roper Honda!

I did the majority of the work online and was able to walk right into the dealership, test drive a vehicle and sign off on some paperwork to drive away in the vehicle I wanted. Nothing like being able to fill out the financial loan application online sitting on my couch. Loved working with Tony Stansell as our sales consultant!

I was traveling and had engine trouble. Ended up buying another car instead of repairing the one I drove in. I never felt pressured or rushed and it was the best experience I had ever had in my 40 years of buying cars. Even though I was from out of state, Roper Honda treated me like a valued repeat customer! I would buy a car from them again!

I had a great experience at Honda! It was my first time purchasing a car, and they were great to walk me through everything, and were very accommodating to me. Reese was the salesman that helped me, and he was great. Very straightforward and helpful. Ronny was also very helpful, the whole staff is very friendly and willing to answer all questions. I will be a repeat customer and suggest them to anyone who asks! Great staff, got a top notch car for a terrific value with an unbeatable warranty.

TJ was great to work with. It was like we were in the buying experience together rather than me against him. Very refreshing in this business. Great experience and really easy people to work with.

Really happy to have Roper Honda! The service department is thorough, honest and knowledgable. They always go out of their way to take care of me and my car. Parts Manager Darrin Vice, spent a good 45 minutes with me today - even though I didnt have an appointment. I really appreciate the friendly help and great service!

Everyone is very professional and courteous. Mark is exceptional, and he answered all of our questions thoroughly and with respect. We had a great experience, and my wife mentioned that we would purchase our next car from Roper Honda.

Wont be back. Ive tried calling the GM to tell them about my awful experience today, but they havent been able to take my calls. We took our van in for recall work. I asked them if they could look at a problem with the 3rd row seat in our van. The recall work was to fix a problem in the second row. So, quite literally, the person doing the repair, terribly familiar with what breaks in Honda vans simply had to look at the seat right next to them. For this egregious request, I was told there would be a $68 diagnostic fee. So, in other words, I brought in a vehicle that was so defective the dealership needed me to bring it back so they could fix it and when doing so, they refused to spend one or two minutes to look at what is likely a simple problem and wanted almost $70 for their help. Im pretty disappointed and feel this reflects some of our other bad experiences with Honda in the region. Certainly wont look here for our next car... might turn away from Honda completely.

Working with the people at Ropy was a very pleasant experience. Everyone was helpful and friendly, even if they werent working with me. Went out of there way to say hello and make you feel welcome. This is a great place to purchase a car. I will highly recommend them.