Devon went above and beyond to get me the best deal!

Very helpful staff. I got a new phone there and when part of the screen went out about week later they were able to replace it free of charge. They are all always very helpful and friendly.

I have always had excellent SERVICE at ATT, especially with Will PERRY, who I purchased my iPhone through- He is friendly, knowledgeable Abe’s very helpful- very pleased with service

Great customer service and answered all my questions. Couldnt ask for more, thank you.

A+so far...Very nice guy helped 😁

Been with AT&T for 10 years now love the customer service at the store always fast and efficient!

Good customer service and support. Also, in my experience they have the best cellular coverage in the southeast areas of Alaska.

Polite informed sales man was very helpful

Great service. The polite young man made the transaction a breeze for an old timer like me. My grandkids love the hbo max!

Hans and Kim were so helpful! They helped me resolve an issue with an online order that got mysteriously cancelled. I highly recommend these guys for customer service. Thanks, Hans and Kim!

I spoke with Joel on the phone regarding several questions and price differences and pro rates for the new iPhone 12 and he answered them all spectacularly. He Even verified some info from the manager. He was very patient and courteous. Great service thank you.Update: was 5 stars, now 3. have gone in person and if its not something straight forward i feel like the team needs more training. Multiple times with different folks, and they are always asking someone else questions. I now am somehow being charged $5 for the upgrade cell phone program that makes it easier to change phone and forever keep paying for a phone. I never agreed to adding that while trying to change my phone. He was having an issue and i guess that was his loop hole to get it done. Unbeknownst to me.

Craig was so helpful! He went out of his way to make sure I was aware of AT&T’s benefits. I will definitely go back in because of his customer service.

Love how attentive and knowledgeable every individual is every single time I walk through the door. Hans is by far the most fun person to interact with!! Never have left ATT without someone saying a goodbye or have a good day!

Customer Service Agent Name is Matt here in JUNEAU ALASKA 99803Was Extremely Helpful Both times I came into the Store he help me with some Settings on my NEW cell phone he is always Polite and Attentive and Soft Spoken Again Thank You Matt Great Job Best Customer Service 😃 E.I the other Employees in this store were very unprofessional some what of a Buddy System working together but not helping Customer in the Store😕😕😕

John H. And the team at the Juneau Valley store provided the best customer service Ive experienced in Juneau. I wish the other cell and internet companies would have this kind of customer service! I switched from Verizon to at&t for my business and am very happy!

As former management for this location, I am pleased to see that it has been taken care of and appears to have been nurtured into an even better location than when I left. Great work Hans and team!

I recieved great customer service, Joel was excellent and attentive. He answered all my questions and was well informed.

Awesome customer service from John here at the Juneau AT&T, I got a phone upgrade and he made the whole process smooth and simple, and he even saved me $700 on my new phone when I traded in my old Note9!

Awesome service from Ashley 10/10

Excellent customer service wait time wasn’t even 5 mins

I was in great hands by excellent representatives and was on my way promptly

...did not get what I was asking for...will go there again tomorrow...and see if att and I can come to an understanding on what service I expect from them..

I had a good shopping experience at this location. Setting up the appointment for my purchase was simple and easy. They are doing a great job at keeping things running during this crisis. Thank you for all your hard work.

Not a very good experience was behind my bill made to feel stupid for not having a lot of money would not recommend

Often long wait times. Accessory selection available only for the very latest phones. And sparse choices at that. But its by far the best carrier in the area, and prob the nation.

I received excellent service from a friendly and efficient amployee. I had my information and new screen protector on my phone within 10 minutes. Everything is set up to be safe- all employees and customers were wearing masks. Thank you!

Our rep was very informative and friendly. We were buying a new phoen for our kiddo and she got us a new phine, hooked up and out of there within 15 minutes.

Staff are always very helpful/informed when I visit this store. They give you the answers you need, and dont try too hard to talk you into purchasing more products when you visit. Staff are professional, and I like that. No complaints.

Customer Service representative very helpful and got me in and out in 20 minutes! My experience was great!

Super friendly and helpful staff! 👍🏼😁

Very friendly and attentive.

Ashlee was the most patient, helpful, understanding, knowledgeable ATT&T rep weve EVER worked with!

Had some confusion about the shipment of a phone and the staff, especially Will and Joe(?) bent over backwards to make things work for me. Great guys that will go the extra mile.

This store has been known to sell Good model phone. i recommend this store to all customers. surprise how other crying baby customer give this store less than 5 stars shame on them

Was a decent experience. The manager and sales rep we purchased from were very nice and helpful. Weve also had not so great experiences here with reps who acted as if they were being bothered because we werent ready to buy at the time. 2 stars for an overall (slightly below) average experience, taking all things into consideration. Ive worked for AT&T and their customer service standards tend to be a bit higher than what we experienced. I was rather surprised to find out that this is a corporate store and not an authorized retailer based on the experiences here.

Clean store and theres not usually a long wait, but the service is expensive with lots of additional fees and charges.

I got in & out quickly with service switched from my old to new phone. Great service.

At&t policy to return equipment is out dated.

AT&T JUNEAU TOOK FABULOUS CARE OF US WHEN MY HUSBAND’S 6.5 IPHONE WAS LOST THEN STOLEN!! JOHNREY L AND ASHLEE WERE AWESOME!!THEY GAVE US EXCELLENT ADVICE!! WE HAD BOUGHT THE PROTECTION INSURANCE. SO JOHNREY AND ASHLEE HAD US CALL AND BLACKLIST THE STOLEN PHONE.PRESTON ONLINE SUGGESTED UPGRADING TO THE IPHONE 8 PLUS. THIS WAY WE WOULD REPLACE IT THE SAME NIGHT IT WAS STOLEN.WE QUICKLY WENT BACK TO JOHNREY WHO WAS OUTSTANDING!! HE WAS FAST, FRIENDLY AND VERY EFFICIENT!! WE GOT OUR OLD PHONE NUMBER AND ALL MY HUSBANDS APPS AND OUTFITTED THE NEW ONE.A STRESSFUL SITUATION TURNED INTO AN EASIER ONE.PAY JOHNREY AND ASHLEE LOTS!!!kindest regards,lynnie hightower

The staff here is very kind and courteous and always eager to help with any needs!!

Excellent, quick help. Kenny addressed 4 separate issues with a real can do attitude.

Craig is great and seems to genuinely enjoy providing excellent customer service.

The web site says in store shopping but when I called to verify it is curbside pick up only. Very discouraging.

I had to get a replacement SIM, but had to return as it wouldnt work properly once I left the store.I would recommend customers who are looking to purchase a mobile to do your own research, to be a knowledgeable consume and buy a GSM factory unlocked phone that would work with AT&T, T-mobile from Amazon or eBay. For an Apple iphone, SE 128GB for the best value or 8 256GB for better value, not the latest nor bleeding edge technology. For Android, look for one with Android One, free of bloatware, i.e. Motorola Moto X4 64GB 4GB RAM, its an older model now but supports the frequencies used by AT&T.Buying a mobile from AT&T would generally be a locked phone, meaning it would only work on their network unless you request that it be unlocked after you have service with them for one year. Unlocked phones allow you to use any GSM network. Using AT&T is more expensive, it is also the largest coverage network, usually competent service. Inquire about the prepaid plans online. One of their plans offers 8GB of data each month provided you prepaid up front for 12 months.

I switched to AT&T thinking they would be better and more helpful with any issues.....boy was I wrong. Every time I had to go to the local AT&T store it took half the day and they could never figure out the issues. They never seem to know anything useful.....the managers are a joke standing around looking daft and I kept getting more charged for things I never used. Asking them tok explain said charges was nothing but riddles and well get back to you in 48 hrs....needless to say I switched to Verizon the next day and am very happy.

This store has been known to sell people an older model phone to unsuspecting customers thinking they were getting a newer model and paying the newer model price. Shame on ATT for turning a blind eye to the thieves of Juneau...

At&t in the valley. I went to buy a new phone. We got great service. Our guy Taylor took care of everything for us from the moment we walked through the door.

Q’an was the man very nice and helpful I enjoyed my experience with him . I thought he was the manager

Love my phone. Customer service is excellant

I asked for help with my daughters phone service. Got it. Asked a question about wifi done. friendly service. Thank you at&t/JohnM

Add on phone Chris was very helpful and knowledgeable about products and deals

Always acknowledged immediately, and helped by the friendly and knowledgeable staff shortly after entering.

Average. There is a decent amount in stock, the location is convenient and access is simple. Some salespeople are very good others are not.

The staff is really friendly and they helped me out wonderfully with my phone!

Courteous, helpful, and friendly, the first words I think of, when I go to the AT&T store at Frontier Suites. Very satisfied!!

Will go here any day. All associates are friendly and helpful

I was assisted with great courtesy and respect and had my questions answered. Very happy!

Very helpful. Great staff who knows what theyre doing.

Since I have been with this company for years the staff for the most part is rude.I will not change companies because its a hassle to transfer information, something i wont do.

Kind and helpful staff! Fast to solve problems even with my phone.

Long wait. No acknowledgement of my family and Is presence upon arrival, felt like going to a different AT&T location in hopes of finding some sort of customer service and support, then I realized we were lucky we still have the one store, Ill send my hubby next time.

The service I got there was helpful, if they dont have it, they could get it for you .

Friendly customer service that was very helpful and patient as they explained different options for our account.

Slow, dishonest and smug. There are usually long wait times in the Juneau store to be served. Additionally, yesterday I was told after two trips back to the store to try and get my new $750 iPhone connected to home WiFi that they would not take the phone back on exchange if the issue could not be resolved. Roger, the tech, said they didnt have to exchange it. Dont be fooled. A customer has 14 days from the time the phone is shipped to deal with issues. National AT&T apologized over the phone and helped guide me through the connection issue. This is the last straw with Juneau AT&T. I will take my business to another carrier ASAP.

Very friendly staff! Answered any and all questions i had. Friendly helpful patient!

Well best way is pay as you go so you dont get charged for going over your data in the other plans, other than that everything is cool!

Joel was Awesome and super helpful!!!! Excited to switch from galaxy to iPhone!!

Walked in to switch from Verizon...was greeted by a rep sneezing and hacking and coughing and wiping his nose with his sleeve...greeeeat. I asked Should you be at work? Guess what gift I got three days later? But wait! Theres more...bought the Apple Watch Series 3 because I was told by THEIR EMPLOYEE that you could text and call WITHOUT being paired to your phone...cool right? Not so much...turns out that you can call, but not text because of the way NumberSync works or rather...doesnt. So, upon finding out that the watch was not as it was represented by THEIR EMPLOYEE, I returned it the next day. I was happily informed that I would not only not be walking out with a watch as I expected it, but I would be charged $45 for the privilege of restocking it. Easily the worst phone experience in ten years.

Great fast in an out an got what needed

Oral surgery is more pleasant than customer service at the Juneau AT&T store.

Paid over the amount due on my credit card and at&t said it would take till friday before my phone is on????????... bad customer relations

Great service from staff.

I come in to have my phone replaced cuz they crashed it. There staff said it not me. Then I come back saying my phone is crashing and they tell me to factory reset it and try again. Frustration aside I do it and they tell me to come in once it acts up again. Well I do and the guy I see just keeps telling me no and after I deplane everything he just ignores how upset I am and just does what he can to get me out the door with some 1800 number to call cuz no one here wanted to actually help me. Worst visit ever!!!! Dont even bother coming here just deal with 1 800 drones cuz at least they will try to help you. Plus thats all the people here do. While I was here there was 4 people on speaker phone dealing with the 1 800 drones! So no one here actually helps people. Just more people to either call 1 800 with you or just kick you out and give you the 1 800 to deal with!!!! This is why I absolutely hate getting a new phone. Cuz these guys dont know what they are doing and have to ask each other all the time. Ugh! So anoying!!!!

Got what I needed with quick and friendly service.

Fort service for a stressful move that wasnt expecting handled all of our questions and some our distress with ease the only reas ok n its not there 5 star is our rep seemed eager for us to leave kinda disappointing

Always long waiting even there are so much workers in there

Ashlee helped me out with my phone was grate customer service

Rip offs auditors,🍃📲

Great service from staff, but its att.

Always helpful to us older folks that think a phone is for calling people.

I love AT&T and the company service, but the store in the valley is understaffed, uninformed, and very slow.

Cool place and friendly people

Great service

As we walked in, someone ran out. An employee chased after him, then car sped away with squealing tires. Employee came back yelling license plate number. Theft at the AT&T!

After trying unsussesfully to reach the juneau store I read the reviews and decided not to switch to AT&T

Great courteous service

Excellent fast service.

Very good

I love my phone

Where I live south of downtown I did not get good service....but they did a good job of never keeping me waiting long.

They order door dash!!! Yay!

Terrible phone answering. spent 40 minutes trying to reach the Juneau store, dialing and re-dialing with no answer.

Slow service. Expensive plans.

Employees are nice...plans are pricey .

I am not sure how to use all the functions and they are local

Got asked twice if we needed help.

Friendly, courteous and prompt.

Great service

Large variety of expensive items

Great phones