Whether its getting new cable/internet or phone services, Ive always had great customer service, but GCI Policies are wrong. Dedicated IP addresses are no longer offered to regular customers, only businesses. The store hours are decidedly unfriendly... not being available at least one day on the weekend is unacceptable.

How can a retail store be CLOSED ON THE WEEKEND? Its only the MOST CONVENIENT TIME FOR CUSTOMERS. Maybe your customer service department didnt get finish the class on HOW TO PROVIDE EXCELLENT CUSTOMER SERVICE!

Internet and cable are both unreliable. Issues with both are frequent. Internet is expensive with small data caps. Even before meeting data caps, internet is unreliable with speeds rarely reaching those paid for.

Nice quick service when exchanging cable boxs.

Spotchy service, constant price hikes, no pro-rating your bill for unused services when you cancel. Run far away from this company.

If you want the best internet in town you have to get gci. Which means overpaying and dealing with the worst customer support. I am currently without any internet after days of it cutting out basically every 10 minutes requiring another 20 trying to fix it. Now it won’t work whatsoever and there has been no communication or help from gci.This is also after I just UPGRADED to try to get faster speeds and NO CUT OUTS. Thanks gci.Update: we had a worker from gci come and “fix the problem,” so he replaced a single cord and said it should be working. Guess what, it didn’t do a thing. I expect better from a company Alaskans depend on especially in times of need. This is not how you run a company gci.

Not good service to several folks I talk to. No comparing to att

Very helpful friendly staff. Very professional.

Great service from Dalton on a drop in sim card issue. Clued me in to an additional discount due to my employer. Excellent all around!

The store front has good customer service and attentive sales associates. The heros behind the scenes (installers) are great also. Kind and helpful.

Meh

If you want a company that does bait and switch on their customers, GCI is a great way to go! They upped my cable plan to the most expensive one without my knowledge or consent. They they keep saying as if they are helping me but they dont give me any credit for their overcharges nor do they even apologize

SERVICE WAS FAST AND EFFICENT. I WAS IN AND OUT IN 5 MINUTES..

Sometimes it can be a bit of a wait, but theyre very polite,& nice,& patient,& they try to help you in anyway they can. Theyre (usually) very eager to please you. They even have chairs you can sit down in,& wait,& when they call your name, you go up,& get your business done. They do cable, cell phones,& many other things. And theyre very friendly too. ☺😁😊😉

Gladly.its now 6 days without a phone.spent from 830am to still goi ng to get a Landline fixed.the 2 broken cells would take a page.i cant even call911.THE phone has had a busy Signal for 6 days.not even by e mail will gci get back to you.ThIsIs THE WORST COMPANY TO HAVE TO DEAL WITH,PERIOD.IF ANYONE ELSE RAN A BUSINESS .LIKE THIS WOULDNT BE AROUND. JUST WANT A PHONE THAT WORKS AND A LINE RESET.THEY ARE THE WORST BETTER.USEING 2 CANS BETWEEN STRI NG,

Best prepared internet service 110%

Great service, but the didnt have what I needed

GCI is actually the best place to go if you live in Juneau, although they do have the market cornered and the price of a phone there is ridiculous, and I might add that all of their phones are locked specifically for GCI, you want my advice buy an unlocked phone from Amazon.

I now have dish network and only pay 100 dollars for 1000 channels thank you dish networking also went to ACS and saved lots with unlimited internet I wont ever go back to GCI.

Easy access and good service.

Quick and easy visit. Staff was as helpful as you would expect from a cell company. They setup our new service quickly and without a hassle

Really quick and easy service, cheaper than the competitors and way better speeds for the price!

Staff were quite unhelpful, unsympathetic to a greiving widow, and as a company theyre really taking advantage of Alaskans. Really overcharging for what they provide.

The sales associate was friendly and knowledgeable my first experience with GCI was a pleasant one I will be returning again.

The customer service is pretty good but thats the only good thing I have to say

GCI is a corporate monster. Just like all the TOS on all the apps you have to agree to, you cant live with em, you cant live without em. But this store is easy to get to and the staff have always been courteous and helpful.

Much improved customer service experience. Have avoided the store for years. Seems ok now.

Great store. Great choice. I even found a usb-type-c cable!

Slow customer service. Messed up my bill by sending to old address but charging for new services.

Nice counter support. Nice at answering my questions.

Local cable company. Staff was very helpful.

Thank God for Direct TV. I havent had to use GCI services in over 10 years. In the process, Ive save tons of money.

GCI probably has the worst overall service of any provider of this type. Their prices are too high, their staff NOT knowledgable. Poor customer service, with exception of a very few here and there.

What a rip off

These folks are always helpful and make transactions simple.

Great

Always get good prompt service.

Great services, great staff, great products!

Knowledgeable staff, very polite, and helpful.

Horrible

Great costumer service!

Helpful knowledgable staff .

Very poor customer service.

They were very helpful

Usually rude or inept customer service. Prices change, services always change every few weeks if you have cable... went to Snowcloud and Sling TV and havent looked back since.

Quick excellent and intelligible service

Decent speeds...for a short while until you run out of data.

Great customer service.

Nice info

Crazy

Nice

Always the best experience!!!!

They want to be payed

Good