Ive used Airtronics for several years and they are always great! We recently had to replace one of our units. The initial appointment was scheduled quickly and the technician identified the issue. Jackie followed up with a solution and got us scheduled for an installation right away. Fast, efficient, and the price was fair.

This company will lie about the condition of what you want repaired to get more money from you. American Home Shield had Airtronics come out when my AC wouldn’t cool.Airtronics told me I had to replace the entire air handling unit as well as a number of other items that would not be covered by my home warranty. My out of pocket personal cost would have been between $1,100-$1,500.I sought a second opinion from another company, and they fixed my AC within two hours and only charged me $150! The technician said that absolutely nothing needed to be replaced and seemed much more knowledgeable and experienced than the one from Airtronics.Do yourself (and your wallet) a favor and look elsewhere.

The company is SHADY, I have been forced to use them several times due to our Home Warranty selecting them as a service provider. They always schedule service several days out and when they find the issue they never have parts. Then the order the parts for several more days and finally maybe fix the issue. Be prepared for it to take typically 5-10 days to fix your issue. Also they like to add misc up charges on the bill such as $150 for locking caps ($24 on amazon) $125 for Wire Conduit ($20 at Home Depot) $75 for Pipe insulation ($12 at Home Depot) that you have no choice but to pay. They also claim to be 24/7 service, but they will not answer the phone past 5 on weekdays and not answer at all on the weekends. Wish I could use a different company. 1 star or less

Jackie Baucum is an excellent person to work with!! He is available for any and all questions and he makes sure you get amazing service. When you speak with him you feel as if you are his most important customer! He is a great example of what an quality, caring service is all about! I not only purchased 2 AC units from him a few years ago but Airtronics takes care of my service and maintenance needs. I HIGHLY recommend Airtronics and Jackie Baucum.

You call and leave a message for service. Never received a call back & its been 2 weeks. Guess they dont care about their customers once they get your business. The out a complete furnace/AC & duct work in. Guess they dont like to support their customers !! BBB here I come !!

I was guided on upgrading my old A/C by an employee named Marc. He was very helpful and very professional. The prices were really good and work was done quickly. Would definitely do business with them again and recommend to friends and family.

First is COVID-19 Virus then its Stay-At-Home order next the A/C goes out!Thanks for American Home Shield insurance, I dont think I would have found Airtronics Inc to replace my A/C system. It was horrible to experience that my A/C went out, but Airtronics came to the rescue.First showed up, Alex, the Technician did an exceptional job troubleshooting the problem and laid out the options of Repair/Replace. Given the age of the unit, it made total sense to replace. Alex explained the options of brands and units for my house and he strongly recommended Daikin FIT One+ for its quality, warranty and most important energy efficiency. He even said that is the system he plans to replace in his own house.Next day, on a Saturday Jack, the Sales Guy arrived and spent a considerable amount of time going over, in detail, my options determining Pros & Cons of the different brands from Lennox vs Trane vs Daikin. Daikin Wins!! Monday Morning, before 8 am the installation crew arrives, Jack arrives and 10 hrs later, my A/C was replaced. The crews did an exceptional job cleaning up and replacing the guts of the A/C system from Furnace, Duck work and my beautiful and quiet A/C outside. Good thing, they found mold in my duck work which they completely replaced with new!Afterwards, they showed me everything in detail on how to maintain the system from replacement of filters, using the amazing thermostat panel. With my environmental allergies, the Daikin system is the way to go.Major Kuddos to Amanda in the office for fixing the scheduling issues to enable Alex to show up the next day!!You all consider Airtronics. They are honest and reliable. You will not go wrong!!

Horrible company reffered to me by american homeshield who is an even worse company. Terrible customer service and they leave you burning up in the summer with no a/c because they just don’t care. They charged me $150 to come out to my house and absolutely no work was done.

DO NOT TRUST THEM. American Home Shield sent this contractor to me. They misdiagnosed the problem, asking for $800 non-covered cost for replacing a compressor. I chose the cash out option and found my own contractor. The other contractor solved the problem (the compressor is ok) within one hour and much less cost.

Scheduled appointment and given a window of 10-2 that a tech would arrive. At 2:30 I called to find out the status of the tech only to be told by Rena there was a computer glitch and the request was never sent to the tech. They could try and have someone the next day. When asked to speak with owner or leave message, the line rang but was unable to leave message. Beyond frustrated.

Got my system installed couple of months ago Marc help me through your the process meddles to say they did a awesome and clean install. Unfortunately my other system was replace for another company and it doesn’t compare the quality

Horrible! My home warranty company sent us to use this company. The technician took a week to even come out. Once he came he did more damage. Our AC wasn’t broken it just had a small issue now it is blowing heat. It is broken! They broke it. However when you call the rudest front desk staff ever. They don’t care that it’s 85 in your home they need the home warranty to send a new order at 4 pm on a Friday! Again they broke it! We jump through hoops to get this order and she tells us that they are closed and won’t open until Monday. She says it’s not a big deal... just a technology issue. Yes maybe so but you caused it! This company is the worst I’ve ever dealt with. We are going to bypass our warranty just to not deal with them. Horrible customer service or concern.

Update to initial post...... Called Jack today and had a conversation with him. Seems to want to make things right but cant find me in their system? They serviced the house twice.I was assigned Airtronics through American Home Shield to come out and look at my air conditioning unit. The unit had not been keeping up and with the hot weather I needed it looked at right away. To Airtronics credit they were very prompt and had someone out the next day. When the technician arrived he was very polite and professional. The first thing he did was go out back to the outside unit and he checked the Freon levels. He said that they were very low and that i probably had a Freon leak. He then went up to the unit in the attic and opened up the unit. He said that he saw ice and that this was a clear indication that the Freon was leaking and that I needed to replace my coil. He also recommenced changing the whole unit because it was the original, the house was built in 2015. Anyway after hearing that advice i turned off the unit because it was constantly running and I didnt want to pay the electric bill for blowing warm air. However, after letting the unit sit for about 10 hours over night the house was so warm I figured I would turn it on to see if anything happened.... hoping for a miracle basically. Well when I turned it on it ran perfectly. The house cooled down to temp in approx. 5 hours and has maintained temp for over a week. I called American Home Shield to get another company to come out and give a second opinion. The second company came in and said that everything looked great and that i should change the air filters because poor intake can cause the coils to freeze. My air filters were extremely dirty, we just bought the house and didnt think to look for that. 2 weeks later the unit is still going strong. Airtronics also said I had several code violations that would need to be fixed bringing my out of pocket total to over $1,000 dollars. I called to file a complaint and get a list of the code violations. The receptionist said she would send them over and I would get a call from the owner.... That was 5 days ago and no call back. I see from this page that many people have had a great experience with this company, but I did not. It could have been the technician, he seemed very inexperienced and may have been trying to scam me. I wish I would have gotten my call back to talk this over with the owner.

Avoid this company at all costs! They misdiagnose your problem, require you to pay for service/consumables before the job complete (over $500 in addition to the home warranty coverage), and change their minds then ask you to pay for service before your part is ordered. This company was sent out by the AHS Home Warranty and wouldnt order the part covered by the warranty until I paid for consumables needed to complete the job. I found this to be very shady and not the type of company I wanted to deal with. I called another company the same day and got my a/c repaired for under $200. Airtronics said that it was my compressor, and the other company changed my capacitor, and my a/c is working with no problem. There is a significant difference between a compressor and a capacitor. Do your research on your diagnosis and never paid for service/consumables before the work is done. This place is a total scam, do not use them!

A+ customer and technical service! Alex was the best. He fixed the AC with ease and seemed to have a lot of experience. He then took the time to explain everything he did in detail. I highly recommend.

Couldn’t have asked for a more trustworthy and reliable resource as Jack has been for us. Being first time homeowners and having a AC go out was really frustrating but Jack has been a delight to work with and has eased our minds knowing we are working with a top notch company! Highly recommend!

My experience with Airtronics from point of sale to complete installation was fantastic from start to finish. My original system was close to 20 years old so working with Jack the point person was informational to my liking and he was extremely patient in answering all of my questions and concerns. The installation crew was professional and respectful of the house. I was in constant contact with Jack during the install and when I had a question after the complete install Jack sent out a technician immediately who checked everything. Matthew the technician was also very knowledgeable about things to know about the system. Overall I will be recommending Airtronics to my friends and family for all of their air conditioning needs.Derick Idlebird

Jack laid out all of our options from repair to replacement on our old A/C. We chose to have it replaced because of its age. Airtronics has a customer for life, and we have recommended them to others already. Thank you

We just had our air conditioner serviced by Daniel. This gentleman has excellent customer service. We TOTALLY appreciated him. We will be doing more work when we return for next winter, and he will be the person we would like. He represents your company in a most positive manner. We will certainly be sharing his business cards with our friends. Thank You Daniel and Airtronics. P.S. we own an Airtronics unit.

Jack has been exceptional. He explained everything thoroughly and was so attentive to our needs. I highly recommend him. Gained a lifelong vendor. What a great experience

Jackie was very informative and honest in his assessment of the A/C unit and furnace at my house. He took the time to walk me through everything and answer my questions. As a first time home owner, this was very helpful.

Jack was very professional and came out almost immediately. He was very thorough and the estimates were very competitive. He is also an indoor air quality specialist. Great fast service! I will recommend him to all my real estate clients.

They work for my home warranty company, and they came out when my furnace went down. The first time they changed the thermostat and it worked for a day. Called them out again and they came out and said my furnace board was fried. They suggested a new furnace. They quoted me almost $3000 with a $2000 credit from my company. This didnt sound correct, especially since i had just bought a furnace for my rental property 1.5 years ago. I did my research and had a company quote me $2100 for a new unit WITHOUT A CREDIT!!! I told Airtronics not to process my warranty claim. I ended up going with the other company and got a whole new system. 2 weeks later I get a call from Airtronics stating they were ready to come install the part! Be careful with this company, especially the service manager. Do your research before you accept what they tell you!

Highly recommended! I cannot say enough about how positive my experience was with Roger. He was very professional, knowledgeable, caring and timely. He was able to answer every question I had and put my concerns at ease. Thank you Roger!

Jack is a professional with years of experience. He provided exceptional - quality service that I truly appreciate. He is knowledgeable, through, patient and understanding. I Highly recommend him!

I had a complete AC system installed in March 2020 and the installation team created a small issue with damaging my floor. Jack arranged to have the floor fixed immediately to my satisfaction. I greatly appreciate businesses that understand customer service and correct their mistakes.Thank you

Alex Sol’s delivered exceptional service. Alex was prompt in his arrival, very courteous and professional. He diagnosed the problem, provided the solution and our A/C was going again. Thank you Alex for a fantastic job!!

I had my Ac units serviced today by Akex Sol and what a gentle man. He answered all the questions I had. He is VERY GOOD, VERY KNOWLEDGEABLE. He is a CHAMPION in my book b

Used Airtronics through my warranty company. They were nice when I called with questions and noted my suggestions on what I thought was wrong. Only issue was not calling before they arrived. Had that happen twice. Great company though.

Jack, was phenomenal, extremely professional and patient with answering my questions. He sensed I had concerns about whether really needed a new condenser and immediately came out and inspected my system himself. We did need a condenser and arranged for an immediate install the next day. Continue to highly recommend Airtronics and Jack

I just had a AC blower changed thru my insurance company and technician Alex did excellent job taking his time to do his job and also explain to me about the problem. I recommend Airtronics to my family and friends for any AC/ Heating job.Great job Alex Sol, thank you

They offer really good prices! The employees are very professional and work fast. I had my AC fixed about a month ago, and I’m content with the work that was done. We had a guy name Marc walk us through the whole process, and he was very helpful.

Poor customer service and rude technicians

Rosemary and Alex were very helpful and professional. Service and response time were very quick and my issue was quickly resolved. I would definitely use them again!

I recently just got my AC fixed! I was helped by a gentleman name Marc, he was very professional and Was able to fix the problem quickly. Also, the prices he gave us were very fair prices. I’m very pleased with the job that was done, and I will definitely be recommending them to my friend and family.

Service from Kirby at airtronics over the last 3 years has been amazing always doing what he can to make sure my family and pets stay cool. Amanda was able the help me get service check out next day. Its never a good time to have problems in Houston with your AC, but it seems this time was the absolute worst. Just returning from vacation and loved one recovering from back surgery. Then of course record high temperatures.

Currently talking to police making a report. This guy shouldn’t be driving. He almost crashed with my sister making her get on the curve when he cut her off. When confronted (have a video as proof) he stated he was in a rush and clearly said he didn’t care my sister had kids in the car with her. What a shame and waste of humanity.

Technician was polite and knowledgeable. He explained what he was checking and why. Good trouble shooting skills and knowledgeable, compared to other techs before. Would recommend Marc and will request next time when service is needed. Overall great experience.

I had Mr. Roger visiting my house and taking a look to my A/C unit after calling my home warranty insurance American Home Shield. Is amazing how Mr. Roger took his time to review every single detail and explain what was going on with the unit. I appreciate your busines Airtronics and hope to get your service if I need you again in the future!

Jack Baucum and his team were very helpful throughout this whole process. The other companies I called gave me high prices and told me they would do it days later. JACK came through got me financed and booked for a replacement same day!

My AC unit primary drain was clogged and water was dripping out of the secondary pipe outside, so I called Airtronics. A service technician, Alex, arrived who was very friendly and informative.He removed the clog from the drain P-Trap. He also inspected the condition of the filter and coils. The filter was very dirty/black. He informed me that the filter needs to be replaced every 6 months to a year and where it can be purchased from. The coils were in good condition and did not need to be cleaned.5 stars - Great service and very informative.

I had Airtronics look at my AC unit and we got really good service from Kirby. He was very courteous and professional. I am giving two thumbs up for the excellent service.

Alex from air Tronics came by and within less than 15 minutes was able to identify our issues and had us I’ve been running in cooler in no time at all. He was a pleasure to work with and provided excellent service. We would certainly recommend air Tronics in the future to anyone in need of a good AC support.

I had this company sent by the warranty company and they’re GREAT. This gentleman Marc walk me through the whole process of upgrading my system and gave me a reasonable deal. I’ll be using this company for now on.

Had a problem with our AC not cooling so Alex Sol came out on Wednesday. We missed our appointment and he waited as long as he could but came back today, Friday. He found the problem and got everything taken care of. Great guy. Great company. Would definitely recommend.

Had a really good experience with this company the tech named Marc fixed my furnace. I will recommend them to friends and family

I love this company. Matt was very helpful. He fixed my ac within 60 minutes and did not try to sell me anything. Thank god for Airtronics.

My service guy Kirby came out. Figured out the problem and had the work done in no time at all. He was nice and he made it simple for me to understand. He was an angel and his work was superb. Thank you Kirby.....

Roger was the technician who came out, super nice, super nice and efficient!! We were then visited by Jack (warranty specialist) and he was 100% informative and professional . I would recommend services through Airtronics!

Very good experience. Very helpful input. Alex Sol was my technician and did a great job. Recommend.

This company is the best! Very professional and they provided excellent service. Duane was very helpful, if you can ask for him.

Great service from Airtronics and Alex Sol! The appointment setting was simple, professional and courteous. Alex arrived on time, quickly diagnosed the problem and fixed it. Thanks!

My technician was Alex Sol. He came in, was very polite, and knew exactly what to do! Fixed the issue I had without needing a return visit. Highly recommended!!

I have a new house and not too much experience about repairs, etc. I ask Marc about the problem that I was having with my A/C, and Im very grateful to find an honest person that was willing to help. I recommend this company by heart, thank you.

I recommend Airtronics to all my family and friends. Duane was very knowledgeable, friendly and professional. Great prices and great work! Thanks, Duane.

Alex Sol came to my house and fixed my unit that had been broken for 2 weeks. He was very polite and extremely knowledgeable. He showed me exactly what was wrong, and was able to fix it quickly.

I think it very important to submit 2 positive reviews about Airtronics Air Conditioning & Heating. And, I feel guilty for not submitting these reviews sooner.First Review (September 2018): I have an old A/C unit with a condenser that was flooded during Hurricane Harvey. The condenser was literally underwater for about a week. The contractor who finished rebuilding my house last year got the unit running again, but warned it might need to be replaced. Then, about 3 months after I moved back into the house, the A/C unit quit working. That is when I contacted Airtronics. Because the breakdown occurred during the later part of summer when temperatures were still in the upper 90 degrees, I thought I would have to wait a long time for service - but, a technician arrived the very next morning. The technician conducted a thorough and efficient diagnosis of the problem and quickly replaced a faulty contact. The technician was not only competent in his work; he was also very polite and respectful to me. After talking to other homeowners who had similar repairs, I learned the cost of my repair was both fair and reasonable. Above all, I appreciated the technician’s honesty and the fact that he did not try to sell me a new A/C unit simply because I have an old one.Second Review (August 2019): My old A/C unit quit working again this year when the temperatures were hovering in the 100 degrees range. I again contacted Airtronics and the technician arrived at my house sooner than expected. His diagnosis revealed that the condenser’s fan was malfunctioning and caused a fuse to blow. The technician replaced the fan and checked other components in the A/C system to ensure their performance reliability. Like with the first technician, this second technician was also polite, respectful, and honest with me. He did not try to sell me a new A/C unit simply because I have an old one. And, I thought the cost of the repair was again fair and reasonable for all of the work performed. As such, you can be assured that I will continue using Airtronics for my A/C needs.

Jack and his team went Above and Beyond to diagnose, install, and follow up with replacement of our AC and furnace system. Despite the challenge of having such an unpleasant expense, the team at Airtronics helped us as much as possible in easing the pain :). Would recommend their services!

Roger was awesome! Thank you for getting here so quick and fixing our problem. I highly recommend Airtronics Katy!

I don`t understand the good reviews here, probably all fake. This company will rip you off, claim they have to charge for code related stuff and then steal you $125 for a dripping pan ($19.99 on any home depot), $500 for an RSU insulation (less than $60 on any hardware store) and other shady expensive things in the quote they hide from you or use codes no one understands. They know it`ll be more if you don`t use home warranty so they can charge whatever they want.BEWARE - they also lie about the warranty on parts. Most AC parts have extended 10 year warranty guaranteed from manufacturers, and Airtronics will tell you you get that too and they work it out for you after the installation. Well, I called the manufacturer of the parts Airtronics has installed and they have told me Airtronics is not even certified installer and therefore not eligible for the extended warranty, just lost 5 years of warranty on all my parts. Would have been better off paying out of pocket to a better, honest company outside of the home warranty realm. Shame on you.

Just had my HVAC system checked for the summer. Airtronics is the best company ever. And Mark was exceptional. Keep up the good work.

I got my ac fixed few weeks ago by the gentleman named Marc. Its been working perfectly he even told us how to maintain our AC system

Excellent and thorough on a full system replacement led by Marc. You can learn a lot from him. We have been on their maintenance plan for years and it’s been totally worth it.

Alex Sol came and did an excellent job. He arrived early and completed the task with the upmost professionalism. I highly recommend Airtronics and Alex Sol

Jack was very knoweable and helpful. Both he and his crew were Great .

Airtronics is hands down the best AC & Heating company in Houston. They are prompt and professional. I set an appointment and they showed up on time. Duane Naeseth is the tech who came out. He was very courteous and professional. I would definitely refer this company to all my family and friends. Thank you Airtronics and Duane Naeseth!!!

We had worked with Jack when he was with another HVAC company and I have simply followed him! He is phenomenal, professional, and takes personal care of you. Most times, he would pick up calls, even if its at odd times of the day. I installed a new outdoor unit from another vendor (through Jack) and got 10 years parts and labor warranty. So will be reaching out to them in case of any issues but if they dont (I really hope they do) and/or any issue crops up outside of it, I know who to call - Jack!

Airtronics was sent by my home warranty, American Homeshield. The technician, Matt did an excellent job and fixed my air conditioner in 45 minutes. Excellent

Alex Sol came to my house today to look at a leak with my AC. He was very friendly, informative, and knowledgeable! Definitely satisfied!

My experience with Airtronics was fantastic, now I hace a whole new AC system working perfectly. Thanks Marc for your service, I’m very pleased.

Alex Sol did a fantastic job with finding the problem and solution to our AC issues. He was very professional and worked fast. Thank you Alex!!!

Marc was awesome and provided lots of information we never got from other companies that looked at our units. Very professional and courteous.

Alex Sol was at my complex checking a neighbors unit, he was nice enough to check mine out while he was on the roof. Would definitely recommend and use them again!

Prompt. Good quality work and excellent follow up. Hats off to Jack, the rep, who made sure everything was right. Thumbs up!

Kirby was extremely efficient and helpful, especially in explaining our AC issues. Happy to have had him.

Alex Sol is great, as Im sure the other technicians are.The companys management and scheduling department, however, are rude and atrocious. This is a company that cancels your appointments without telling you, after youve taken off of work to meet the appointment schedule. I am not sure if this is because they are an AHS contractor that the problems keep coming up.If, as a homeowner, I request for a refrigerant leak to be found and I am told that it is coming from the evaporator then the next thing Im going to want to know is where in the evaporator. Airtronics refuses to diagnose more than the minimum required to consider a ticket closed and an issue fully troubleshot.Be prepared to get the runaround if one appointment does not adequately fix the problem.

Duane Naeseth came and took care my AC unit. It was hot as an oven in my house and now its cool and relaxing. Thank you

Great service, fair prices. I will use them in the future and recommend them to family and friends.

I will recommend this company to my family. Thank you to the Tech Marc for helping us!

Jack was AMAZING ‼️ Very respectful and showed us a lot of love. Very trustworthy guy

During a difficult experience with my A/C. Airtronics took care of the problem with my A/C system with great professionalism and genuine concern. This company is simply the best.

On this hot day in Houston, TX, Kirby was able to get my aunt and grandmother up and running in less than thirty minutes. Thank you for your assistance, as the house was up to 91 degrees without air.

Jack did a great job. Personable and knowledgeable.

Jack was very knowledgeable in assessing our problems with air flow and cooling Completed in timely manner and more than competitive pricing Definitely would recommendR.D. Miller

I had them propose and install cooling and heating vents in my Arizona Room. They were timely, professional, reliable and performed the work at a fair price. I highly recommend them.

Duane came out and he was very helpful, professional and informative! Will definitely use Airtronics again!

Mark was super professional and I look forward to working with him again! Thank you so much for saving the day!

Jackie was amazing, he took the time to explain everything and I believe he was very fair

Had the pleasure of dealing with Kirby Slough. Very professional, located and solved the problem in just minutes. Would recommend.

Alex Sol did a awesome job! So happy with the service

They seem to over look holes that was in my duct work. Which cause me to have to pay for duct work the American Home Shield should pay for.

Jack did good at my house and explain everything pretty well, thanks jack

Great prices and great service! Thank you Marc for your help.

Jack was great to work with! He really helped us out.

I had what I thought was a major problem with my air conditioner. They sent out a tech named Matt. Not only did he explain what the problem was, he fixed it for less than a quarter of the other estimates I had received before. I feel like I wasted time and money calling anyone else.

Alex Sol came to the rescue after TWO weeks of no air conditioning.Thanks Alex, super great guy.

Alex Sol is an excellent technician and very knowledgeable of his craft.

Airtronics came out to my home. The technician was the best, Marc was fast and told me what was going on and how to keep my system in good shape.

This COMPANY DOES NOT ANSWER THEIR PHONE!

Jack was very helpful & nice. Great guy.