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Cool Air Sam
5614 Franz Rd, Katy, TX 77493, United States
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Cool Air Sam
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Je
Review №1

Wow, what an experience! It is never easy living in Houston when the AC goes out, especially with two little ones. Robin got us on the schedule ASAP and sent out a Senior Tech named Jefferson who was so thorough and informative on our options and time frames. We decided our best option was a new AC system. They gathered the materials that same day and had a crew out the next morning with a new system that will last us a long time. Needless to say, Robin and his team will be my first call every time. I highly recommend this company.

Ca
Review №2

Update: They reimbursed me! Appreciated that!Had them come for ac maintenance, was told he couldnt do anything as the system was outdated.SERIOUSLY does everyone have a brand new system & in this day and time you cant do a job to keep it running smoothly. To top it off charging $90.00 for no work?Keep looking, dont waste your time and money

Am
Review №3

So I actually used to work for this company and I recommend them all the time. They are honest and good at what they do. The owners are by far the best people I have ever worked for.

Ke
Review №4

We had our AC go out on a hot day. I called Cool Air Sam, and a technician was sent out to our residence within 45 minutes. They were very knowledgeable and quickly diagnosed & repaired our problem. We had called other places to come out as well, and nobody else was even available to come out until the next evening. I am extremely grateful for Cool Air Sam, and would recommend them to anybody who has AC issues!

Ma
Review №5

Jefferson arrived promptly and worked diligently to get our ac repaired quickly. He was friendly, courteous, and all around an outstanding professional. Will definitely come back to him for any future AC service.

Al
Review №6

Russell P. arrived on time and presented himself with courtesy and professional demeanor. He asked all the right questions, performed a diagnostic revue of the A/C unit and fixed it quickly. The repair charge was lower than I thought it would be and all is well. Im a repeat customer and these guys are the BEST!

Mi
Review №7

Amazing! Called these folks on Tuesday morning about my squealing outside unit. Edgar showed up around 2p (yes, same day). He diagnosed the problems and clearly communicated to me the situation as well as my repair and replace options. I called back around 6p having chosen the replace option. At 8:30a Wed (thats right, the next day) Ramone and Gerardo showed up and had my new unit installed by 10a!

dr
Review №8

Im writing to let you know that I really had an amazing experience with Jose, Roger and Russell. On April 11th, Jose and Roger installed a new AC unit in our home and it took them less than 4 hours to complete! Not only were they efficient, but very meticulous with our house. After they left, our house was cool again.This morning, Russell, came and followed up on the new AC system and it was running well as I expected. It was a pleasant surprise to see Russell again since he came here previously to inspect the problem with our old AC system. Russell was extremely professional and knowledgeable. He answered all the technical questions that I had regarding to the system. I have to say American Comfort Solutions is the best AC company in town and I would refer them to any one in Texas!Last, but not least, I would like to express my sincere gratitude to Jose, Roger and Russell for a job well done!

Ba
Review №9

Had a great experience with this business. Russell was on time, professional and spotted the problem I was having immediatley. The guy really worked hard to make sure that my system was up and running. He educated me about my ac system and how to have it run efficiently. Highly recommend Russell and Cool air Sam.

Lo
Review №10

I have been using Cool Air Sam for years and they perform all maintenance for my heating and air conditioning. I used them to install the replacement of the HVAC equipment that was original to my home with higher efficiency equipment. Jefferson was fantastic and came back to make sure everything was great and we understood how everything was intended to function. I am very happy with everyone that has been involved in this project and I highly recommend this company.

Jo
Review №11

Fast, full courtesy, thorough and friendly. Edgar is awesome and friendly. We will be a repeat customer without a doubt.

wa
Review №12

Russell phillips was very helpful i would say everyone in the company was detailed on a quote for a new ac unit the prices i would say is fair. I did not end up using the company i would recommend them to anyone very friendly.

pa
Review №13

Glad to have worked with these guys! Edgar was great.

Sa
Review №14

Jefferson did an amazing job repairing our A/C! It had stopped cooling, and he quickly identified the problem and had us up and running in under an hour! He also found an electrical issue left by the builder and got that fixed as well. Professional and swift!

N
Review №15

Outstanding service by Russell. Our ac stopped working due to power outage (severe storm on May 28 night). Russell came within 30-mins of calling the company on May 29 (Sat) and he got the ac up and running. Now we can enjoy the Memorial Day weekend. Thanks Russell.

Je
Review №16

AC stopped working over night. Called Cool Air Sams number at 6:30 am and spoke to their answering service I believe. She was very professional and friendly while taking my information. The office called be back within 30 minutes to let me know they were working us into the schedule and would be there by noon. Tech was at the door a little after 8:30. E. Jefferson was very professional, explained what was wrong, provided 3 options to get the system fixed. The crew that came out later with the order were very professional and had the house cooling down by 2:30-3. Highly recommend Cool Air Sam for your AC/Heating needs.

Jo
Review №17

This review was a mistake and I am unable to delete. Apologies.

Ja
Review №18

We had had another company come to our house twice to repair our faulty AC. We got a referral from my son-in-law for Cool Air Sam. I cannot say enough good things about this company!!!!! Jefferson showed up and explored our issue until he got to the root of the problem!!! Our AC works perfectly now and we are thankful for the HONEST, THOROUGH, AFFORDABLE, PROFESSIONAL service we experienced with Cool Air Sam!!!! I highly recommend this company and be sure to ask for JEFFERSON!!!!

Au
Review №19

We recently replaced our AC and Heating Unit. We met with Jefferson who did a great job explaining several different options for us to consider. The installation team did a great job as well, the work was clean and neat. The Cool Air Sam team was professional and took pride in their work. We are looking forward to using them for our annual maintenance and service for years to come. Great Job Jefferson and team.

Th
Review №20

Jacob was courteous and knowledgeable and was able to explain what my options were. Once I decided, he was able to go pick up the parts and install them right away.

Jo
Review №21

These guys have never let me down. Timely, efficient, great communication, knowledgeable, and never try to sell me something I dont need. They always try to send the same technician, which is comforting, to see a friendly face. Russell, my technician, has been fantastic. On-time and and showcasing a professional demeanor, he fully explains what he is doing, why he is doing it, and what the associated costs are. I cannot advocate for these guys enough. They will always be my first call when it comes to heating and cooling.

Ja
Review №22

Excellent value and quick quality service.

Mi
Review №23

Jefferson my technician did a great job. We had a new AC unit installed by this company in 2016 and they have continued to do a great job. These are the only HVAC people you need and my household will continue to use them exclusively. Thank you Jefferson and Air Comfort Solutions!

Ri
Review №24

They installed an AC system for me. It was quick service, professional, and thorough. Great customer service and price. Very pleased with their work.

C
Review №25

We were very impressed with Jeffersons customer service and detailed explanations. The owner was also very responsive when questions arose during the AC installation, and afterward. I recommend Cool Air Sam!

Br
Review №26

When they showed up they explained what they were going to do and how long it would take them. They explained their price and it was at a fair price. They were not obnoxious with their work and got it done as quick as easy as possible.

Tr
Review №27

Amazing service! Great company! Called for service, they were fast, professional, kind, and respectful. John had my unit up and running same morning. Thanks Cool Air Sam !

Ni
Review №28

After 2 years and 4 visits from a different company who never fixed our actual problem and just placed a “bandaid” on what needed to be fixed...We are overjoyed and could cry happy tears after our encounter with the Cool Air Sam team. John came to our home and gave us so much hope for the future of our AC system. We feel supported and confident that we won’t be having biannual AC repairs anymore.Thankful for an amazing business like American Comfort Solutions. As long as we are living in Katy we will promote and give this company our business.

L.
Review №29

Thank you so much for saving the day!! Our tenant lost their a/c & you guys made a same day call to get it repaired and working again in less than an hour. Thanks for your professionalism & timeliness! You are at the top of our list for an A/C provider.

Jo
Review №30

First time using these guys and it was awesome! Staff was very friendly, called me when Russell was on his way, and my technician, Russell, was excellent. He identified the problem quickly, fixed it, and was very friendly. I liked them so much that I paid the extra $169 to become a club member. I highly recommend these guys!

Ad
Review №31

Once you get past the rudeness and arrogance of the Cool Air Sams management and deal with the technicians, this company is excellent. It was the technicians, especially Russell and John, that literally changed our impression and saved our business with this company. Otherwise, we would have completely given up and used another service. The technicians, Russell and John were courteous, knowledgeable, and efficient as they dealt with our cooling problem. We had called American Comfort Solutions out of a courtesy to allow them to estimate the cost of repair for our a/c unit as they were the original installation company. We spoke to a gentleman named Rick who was the weekend on call person. He obligated himself to call us back the following morning which never occurred. When we called the company to find what was going on, Rick acted as if we had never had the conversation, and was unprepared with what he had said he would be ready to discuss the next morning. After a bit of an argument, he said he would have his supervisor call. The supervisor called and we explained what was going on and why. His response was why are you calling me, I just woke up? After another few minutes we went through the whole conversation again, and he eventually arranged for someone to come by and diagnose the problem. At this point was when we first met Russell and he completely changed our impression of the company.

Ja
Review №32

Continued professional service by Mr. Jefferson.

Ja
Review №33

When our AC went out in the middle of summer this company came out within 2 hours of our call and fixed the ac quickly. They were very knowledgeable and priced fairly. Would definitely recommend.

Ph
Review №34

We continue to use Cool Air Sam for any ac issues we have. All techs are knowledgeable and friendly. Today Hector was our tech and did a fantastic job thoroughly checking everything. We will not use any other company for our ac needs. Thanks Hector!!

Ke
Review №35

The technician showed up quickly. He diagnosed the system and recommended I replace all the electrical parts. Said it would be close to $800. He started replacing the parts and I changed my mind because my wife is unemployed and I am on a reduced salary. He got mad and cut my wire leads and left. Turns out all I needed was a $40 capacitor.

T
Review №36

Thank you Jefferson and Cool Air Sam.The technician was knowledgeable and professional. He explained everything to me and gave several options. He was honest, helpful and friendly.

Am
Review №37

I would just like to say that Russell always does a great job! He’s friendly and I personally love the fact that we get the same tech every time. When it comes to my ac he knows his stuff and my dogs love him too!

Th
Review №38

Wonderful price and fast service - AC repair was fast since they had the parts already and they were able to get things going again within about two hours. I am grateful they came out and the tech even said that I could call back anytime if I had any issues with the work that they did

Sh
Review №39

Very impressed with Jefferson of Cool Air Sam.Fair and honest as well as professional. Jefferson was knowledgable and had a great attitude as well!When I called in to schedule I spoke to Lindsey and she answered my questions and was professional and friendly as well.I highly recommend!

Jo
Review №40

When my air conditioner suddenly went out, I called American Comfort Solutions due to it’s high rating and multiple reviews. I was treated with respect from the initial call with Martin helping me set up an appointment all the way through to installation and system inspected. They quickly sent me a professional text message with the technician’s picture, information, and qualifications. We could not have asked for a more respectful and knowledgeable technician. Mr Jefferson showed up exact when he was expected and was able to let us know what issues we had with our A/C unit. With 19 years worth of experience he made us feel comfortable and confident that the information we were being given was truthful and accurate. We will be recommending American Comfort Solutions and Mr. Jefferson to our friends and family.Thanks for not letting us lose our cool!!!

Ru
Review №41

Russell came out to evaluate and give quote. Very honest. Quote for Diakon very reasonable considering Rheem warranty isnt worth a flip. Next day two gentlemen came out to install new unit and also did a great job...clean, wore mask, efficient. Had to order a special part during installation, and the owner came out personally in 35 minutes to get job done with new part. Unit works great! Thank you

Ta
Review №42

Fair pricing, great warranty plans, and exceptional customer service!John Bar did an absolutely amazing job making sure that I understood all of my options when purchasing my new AC system. He made himself available throughout the installation process and checked back after my new system was installed to make sure that everything met my expectations.

Jo
Review №43

Always great service with American comfort solutions. Techs are always pleasant and efficient. I have used them for 7+ years and have never had a problem. Great company! Hector was awesome for my routine spring/summer checkup. These guys are top notch!

Be
Review №44

I could not be more pleased with your technician, Jefferson. Jefferson was extremely professional and courteous, he took the time to explain the issue with the air conditioning units that I could understand. Thank you for hiring such a great person.

Am
Review №45

Hello I had an issue with my air conditioner. I called American Comfort Solutions and got excellent service! On time, great price, great warranty and friendly informative techs ! No waiting for parts! I would highly recommend this company to anyone.

Je
Review №46

Amazing tech! Same day appointment and coupon too

Th
Review №47

Excellent customer service.., The tech, John was very careful to check everything and explain what was going on with my unit... I was really impressed with his knowledge and professionalism and he had a great attitude!!!I would highly recommended using Cool Air Sam for all your HAVC needs.., it’s really refreshing to have someone who is really happy with their work and extremely knowledgeable about what he is doing...Thank you... 5 Stars...

Ma
Review №48

I would highly recommend this company. Call and ask for John Bar. John fixed my heating and cooling system in my home and cooling system in my condo. My heater in my home stopped working in a very cold day on Saturday. John come in and fixed everything in the same day. He helped me to choose the best unit for the money. The installation team worked fast and careful. My impression is that honest and professional people work in this company. I will definitely call them again.

Mi
Review №49

The guy that fixed my conditioner was thoughtful, courteous, and wore a mask. He handled my problem quickly, my system is 13 years old and needs to be replaced he left me with a three-step plan which I am reviewing.

Ma
Review №50

Great job on my Ac repair....I would definitely recommend this company Thanks Jefferson

DE
Review №51

Thank you Russell and American Comfort Solutions for all your hard work and amazing job installing my new a/c system. You guys went above and beyond, super knowledgeable, hard working and the job was spotless!!!!!!! Im a cool air sam customer for life!!!!!!!

Jo
Review №52

American Comfort solutions is a great company, making sure customers come first. John is always prompt and efficient with his work, considerate of my home and highly knowledgeable. They always accommodate my schedule and offer the best value for the work needed. I highly recommend the warranty as it has proven to be a good investment. I can’t imagine using a different company as they have provided excellent service for me over 10 years.

Sc
Review №53

These guys are awesome. I called one night when my compressor stopped working. They were able to arrive within an hour to take a look. Unfortunately my unit was beyond repair due to age. The field tech that came out was very personable, professional, and honest about what my options were. We ended up replacing the outside unit. They were able to install the new unit very quickly to get us taken care of. They were ready to install the following day but I had to delay the install due to our availability. They installed the new unit in about an hour or so and did a great job. There was a small issue post install that we brought to their attention later that day. They came back out within one hour of the call and took care of the problem at no charge. Overall fantastic company to work with, highly recommend.

Cl
Review №54

We have been so pleased with our service from Cool Air Sam, American Comfort Solutions. All the employees have been super helpful, but we have been especially happy with Mr. John Bar! He’s the best! He has been servicing our AC units for the last 3 years, when we had to replace all our outdoor units. He was helpful, helped us make a decision on what units to purchase, and coordinated all the installation flawlessly. Now, every six months John comes out to look over everything, clean the units, replace filters, and make sure everything is in good working order for summer or winter. We trust Mr. John, and my husband won’t let anyone else look over our AC needs! Thank you Mr. John, I guess after 3 years, you are officially part of our family! Thanks!!!Clint and Laura HoltKaty, TX

Ry
Review №55

Called at 6 pm tonight and the Tech Jefferson showed up to my house before 7 pm. I was thoroughly impressed by that service alone! Jefferson did an amazing job, very knowledgeable and friendly. I highly recommend and will now be a lifelong customer.

De
Review №56

ACS is always professional, courteous, on time and good communicators. I have been working with them for several years and they always do a great job for us at a fair price. They will continue to be my first call for my HVAC needs!

Na
Review №57

Great experience! John came out for my club service for the AC and also to install a new thermostat. John was very clean, he wore shoe covers while in the house! He was very thorough when explaining my new thermostat and also went though setting up my programming schedules. Ive been with American Comfort Solutions for many years and they have kept my unit working well without incidents. Thank you for being a great company!

Lo
Review №58

John has taken care of us for a number of years now. Always friendly and takes care of our air conditioner while letting us know how we can properly maintain it.

Sa
Review №59

John the repairman was extremely professional. He explained, in detail, what was wrong with my A/C system and answered all my questions. Trustworthy.

Li
Review №60

American Comfort Solutions has installed ACs in two houses for us. One was a replacement and the other involved removing an old AC with duct work under the house and installing a complete system in the attic of a 100 year old house - essentially a new installation. From the initial consultation to completion the experience could not have been better. Very professional and efficient!! Russell is the Tech for the old house and Jefferson is the Tech for the other. Both are great! Jefferson has done our seasonal check up for a couple years and is always very thorough and professional. Great guys, great company!!!

jo
Review №61

We cannot say enough positive comments about ACS and particularly Russell who was exceptional in his professionalism and attention to our a/c problem. He kept in touch throughout the progress of our repair, answered or returned called promptly, and his team worked incredibly well and were very professional. I especially appreciate the shoe covers when they entered our home and the drop cloths that kept our floors and carpets clean. Today Dennis came for a follow up a/c check and he called to apologize that he was running late, was polite, friendly and professional. We felt that we got personal attention. I highly recommend this business.

Ma
Review №62

I would like to say that the service that I received was exemplary, unbelievable, fantastic, amazing. John my service technician came to my door with a smile shook my hand came in with shoe protectors and asked me “what seems to be the trouble today?” I explained everything that was going on then he proceeded to show me stuff I did not even know about my system and proceeded to explain the situation and how we can go about getting it up and running. He had my system up and running and the whole time he was explaining what he was doing with a smile and that is the reason why I choose to buy local because of the personal service you get ( also google home recommended them when I asked)! See even google knows to go local! I will highly recommend ACS to anyone who needs AC service.Well doneMark C

Da
Review №63

Awesome customer service.Jefferson greeted me with a smile and said how can I help you. Very knowledgeable at his craft which is a good feeling as a customer. Answered all my questions.Top notch in my book.

Sc
Review №64

John arrived on-time, was very informative and polite. He is a great asset to the great crew at Cool Air Sam.

Ta
Review №65

I called American Comfort Solutions at 6am, by 8 am, they had a technician enroute. When the tech arrived, he was very courteous, knowledgeable and honest. For me, that means everything. Major kudos to E. Jefferson for an outstanding job.Call American Comfort Solutions for your all your cooling needs, I will😊😊😊😊❄❄❄❄❄

De
Review №66

Russel did a thorough nod checking out our A/C system and providing education on proper maintenance. We love this company. They are honest and polite. I am never disappointed with my service. Thank you Russel!

Ed
Review №67

Called American Comfort on Tuesday and Russel verified the problem with my A/C unit and the warranty contract. On Friday, Hector arrives with the parts and fixed everything. The unit is running nicely and me and my family can’t say enough great things about American Comfort Solutions. Great company. I will call them for future problems with my A/C or furnace, I plan to look into their maintenance program when I get my end of year bonus and I will refer them to my family and friends.

Ja
Review №68

Russell arrived for my scheduled A/C check appointment on time, put his shoe covers on and started the service. After inspection of the outside unit and finding the compressor was pulling 17 plus amps instead of the 8 it was designed for, we discussed costs of replacing the compressor, outside unit and a new system since mine was 17 yrs old. He talked to me about the advantages of the Daikin Fit unit, how it worked and the savings we should see on our monthly bills. We discussed pricing differences of a single stage unit verses the Fit unit. He told me about off season pricing and cash pricing verses credit card etc. Russell called and secured a price and confirmed install for the following day. Russell is a very pleasant, respectful and took the time to answer all questions without making you feel like he is rushing or pressuring you to make a choice. After install, that was VERY painless and professional, he took time to explain how the thermostat worked and got my phone talking to it (after a phone call to Honeywell). Russell suggested metal ceiling vents to replace my plastic ones(gave me a size list and the type to buy) and that an additional return air vent should be cut in the living room. He returned the following morning to cut it in and show me the amps the unit was pulling while running.... 2.1. I am very satisfied with the install and great follow-ups by Russell and am looking forward to great electric bills and a comfortable cool home.Thanks to Russell and Cool Air Sam for a great and painless experience.

Er
Review №69

Cool Air Sam is an AMAZING company! Our tech Russell is an exceptional worker and makes sure that you and you’re family are back cool and back to normal! I would recommend this business to anybody! Excellent service!

Li
Review №70

Great experience! Our a/c decided to stop cooling in the middle of a heat wave. The technician Russell was at our house within an hour, made the repair and we are not sweating any more. Thank you so much!

Ad
Review №71

Whoever is in charge of answering the phone is very rude!!! Customer service here is very bad you need to put your employees through training or start firing some people because its very awful!Edit: and NO this is not spam or Fake but go ahead and keep flagging any bad review you get so you dont look bad! As I said customer service is AWFUL.

Re
Review №72

Friendly, fast and descriptive service, wore his PPE gear so we were all safe.

Ca
Review №73

We have been using this company since our homes original AC unit failed in the middle of summer. A friend of ours recommended their services, so we called them and joined their maintenance program right away.Since 2011 they have been coming twice a year for or AC system inspection and maintenance.We believe their honest and their prices competitive for the market. We have recommended them to friends in the neighborhood and around this area.

Br
Review №74

These guys are life savers! John in particular is amazing...saved my marriage! Dont live in Houston without knowing these guys....for real! They saved me so much money and are so reliable that Id recommend them 10 times out of 10!

Jo
Review №75

Had a emergency and called ACS today. John came out and took a look at the outside unit. He then proceeded to explain what he was seeing and what the problem was. After explaining everything, I approved the repair and he completed it very quickly. I was very pleased with the promptness and service from John and American Comfort Solutions and will use them again in the future.

El
Review №76

Awesome customer service experience! I called and John was at our house within an hour. He diagnosed and fixed the problem quickly and was upfront and detailed about the cost. We will definitely be loyal to this company!

Br
Review №77

John and the whole American Comfort Team was an incredible help over the weekend! We had a twenty year old AC system that stopped in the heat of the summer and they were quick to respond with awesome customer service and multiple solutions. They ended up knocking the project out on the same day and John did a great job of making sure we were comfortable with the process along the way. Thanks guys!!!

Ca
Review №78

We have been using American Comfort Solutions for many years and at two different houses and love them! We have their service plan as well as have used them to replace and upgrade our entire system at our current home. At our previous house, many issues were caught during routine inspections, which saved us from major problems and saved us money, too! The techs are always super nice and clean, the office staff always friendly and calls me to schedule my inspections. Awesome company.

Wi
Review №79

Ive used American Comfort Solutions since March, 2012. They did a professional job installing two new systems in my home and even pointed out deficiencies and improved the original return air design for more effective cooling. John came out this week and did a detailed check of both systems as offered with their Club Plan. John is a skilled professional and used the latest test equipment for measuring performance of both of my systems. He is respectful of our home, wearing shoe covers whenever he is inside. Over the years, John and ACS have been honest and fair with me, and that integrity is important to me. Im happy to give a 5 star rating to ACS because theyve earned it.

Ma
Review №80

Ive been a customer of American Comfort Solutions for over ten years now because they are just that GOOD! Fair pricing, responsive, dependable. Dennis has been our service tech for four of our last six service calls and he was, as always, the consummate professional: clean, neat, knowledgeable, and on time!

Wi
Review №81

All of your employees are courteous and knowledgeable about what they are doing.10+You can trust what you tell you.William Kelly

Br
Review №82

I called at 7am and they came out at 8am. Our unit was no longer working. Russell was amazing. He did a wonderful job explaining my options and did a great job overall. I will be coming back to them when I replace my entire unit. Thanks:)

Er
Review №83

I’ve hired them 3 times over the past couple of years and they always impress me ...particularly with their response time. Last night I called them at 730pm to repair an a/c unit that wasn’t blowing cold air. By 9pm John was at my house and by 930 it was repaired. Special kudos to John - excellent customer service.

Ma
Review №84

Very professional and fast service. They’re technicians have always been extremely courteous and well-trained. Jefferson quickly diagnosed the problem with our AC unit and got our thermostat working probably in no time. I would highly recommend these folks to anyone looking for HVAC service in the Houston metro area.

Pe
Review №85

That you ACS for the service your provided me after hours! I would highly recommend John Bar your Field Supervisor to anyone. He provided excellent service to my family and had us up and running very quickly! So thank you John for your kindness and great sense of humor!

Cy
Review №86

American Comfort Systems replaced my AC and heating system a year and a half ago. Our house was humid and impossible to keep at a comfortable temperature before they came. I contacted several AC companies and American Comfort Systems was the only company to actually run calculations inside the house. They recommended adding more return air and priced a top of the line unit with new duct work for the price other companies were offering lower quality units with no ducts. This unit not only controls the temperature, but it also controls the humidity and the whole house filter keeps the air clean. Weve lived hear twelve years and last summer was the first summer we were comfortable.

Ch
Review №87

Very cordial and friendly. Work was done efficiently and thoroughly. Gave good recommendations.

Lu
Review №88

Jefferson showed up to do the schedule maintenance to the A/C system. He was very courteous and knowledgeable. He informed us on some of the features we didn’t know the system had. We highly recommend American Comfort Solutions.

Ra
Review №89

Great Service! Would use again in the future..We had an after hours emergency. The company was Very professional on the phone. Our technician arrived within the promised hour. He was very thorough and friendly. He quickly found the problem and had the replacement parts with him for immediate installation. *Very important for July. The cost was exactly what he had quoted us.

Ch
Review №90

Received a semiannual visit from John today and he was very courteous and professional. He explained the services he was going to perform and then we discussed what was working efficiently and what may need to be replaced to be running at optimum levels.I always use Cool Air Sam.

Dr
Review №91

Excellent service and products. They did quickly came out to my house when I had no AC and figured out my problem very quickly and fixed it within 30 minutes. I felt the pricing was a little high under normal situations but I liked the technician and positive experience I had with the company so much I had no problem paying it. I would highly recommend them. They are exponentially better than anyone else Ive dealt with in the Houston area.

Ch
Review №92

Always on time when you need service. The technicians are very friendly and ready to answer the questions that you may have on your equipment. Jefferson had been a great resource when I replaced my unit, and proved himself again when I needed help in solving my maintenance issues. Keep up the good job guys.

Ti
Review №93

AC Technician Jefferson came out to resolve an issue with a blown fuse in the attic unit. He could have just replaced the fuse and left but he went the extra mile to meticulously find the cause of the problem. The outside low voltage trigger wires had missing insulation due to UV exposure, causing a short and blown fuse in the attic. Jefferson spliced new wiring and taped all wiring to prevent UV exposure. Then he packed the entire hose and wiring into the metal protective housing and secured it with more tape. I think its safe to say that any low voltage short problems have been thoroughly eliminated.

Be
Review №94

Sales rep tried to sell me the most expensive material/gear, came in almost 2x other quotes from similar companies, and then when she didn’t win bid and heard through the grapevine, she tried to trap me by calling and questioning if I had made a decision yet, to which I declined their services and she said “yeah well I already knew and you didn’t have the courtesy to call and tell me yourself” - she then hung up on me... I am very happy with my decision to not give them my business!

D
Review №95

Always available, honest, and friendly. Best air conditioning company we’ve ever worked with in Houston. The membership is worth it!

He
Review №96

Jefferson came out and professionally addressed the issue with our AC unit. He advised us and gave us all of our options and answered all of our questions. Then fixed the unit and helped cool our home again. I would recommend American Comfort Solutions for all your AC needs. I will be using them in the future.

De
Review №97

COOL AIR SAM!!!!!!!! Thanks to Robin, Russell and the install team at a.c.s for an amazing job once again !!!!!!!!!!!!! Always ontime and know exactly what to do, thank you 👍

Do
Review №98

Highly recommend...had leak and Dennis was out within two hours...called and let me know exactly when he was coming. Was efficient, neat and fixed the leak! What more could you ask for?

Ja
Review №99

Ive been with American Comfort Solutions for years and have never been disappointed. Jefferson is a prompt and courteous professional who really knows his job. Thank you Cool Air Sam.

Fr
Review №100

Hector did an outstanding job! He checked absolutely everything in my system to ensure all was working correctly and there were no leaks anywhere in the system both inside and outside the house .

Information
85 Photos
100 Comments
4.8 Rating
  • Address:5614 Franz Rd, Katy, TX 77493, United States
  • Site:https://coolairsam.com/
  • Phone:+1 281-395-2222
Categories
  • Heating equipment supplier
  • Air conditioning contractor
  • Air conditioning store
  • Air conditioning system supplier
  • Air conditioning repair service
  • HVAC contractor
Working hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
Service options
  • Online estimates:Yes
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