Store on 11th St. Is Mattresses For Less. All the famous Mattress brands at very low discounted prices. And the have great deals on Bedroom sets n Beds.
Revised review: store experience - Susan was great!! Great price on a great mattress!! Highly recommend this location. My mother and father in law also got there mattress here and they recommended Susan to us.Delivery experience - 1 Star!!!! The bed was to be delivered 3/12. Between 8-8 and it’s 8:30 pm and we have no bed. I called in the morning to verify I was on the delivery for the day and was told I was. I called again at 7:15 pm and was also told again I was still on the route. No one every called me to let me know that my delivery was not going to make it. Horrible delivery service!!! Will update this review when I get the bed.... if I don’t cancel the order.
My wife and I had a great experience shopping at this location. We have been shopping for mattresses for a while and finally arrived here. Susan greeted us with courtesy and allowed us to take our time to think things through. She really took the time to give us personal space to discuss as this was a big investment for us to make. At the end, we were able to work out a great deal. Thanks again for all your help and we look forward to sleeping in our new bed!
Bryant was exceptional. The store was very clean and comfortable. We got an outstanding deal and save a lot of $$$ on a Sterns&Foster king. I would highly recommend this location and Bryant who was very helpful and knowledgable.
I came here after visiting a local competitor and found the experience to be far superior! The salesman, Chris G., was friendly, knowledgeable and outgoing. He greeted me when I entered the store and helped me find the best mattress to fit my needs. If you need a mattress, this is the place to come! Outstanding customer service, clean and welcoming environment and fabulous prices! Highly recommend!!
We had been randomly pricing beds for almost a week. We walked into this Mattress One location with a budget and knowing what we wanted. The store was fresh and clean. Bryant, the manager, quickly worked up a no nonsense, straight forward deal on the bed we wanted. Hats off to you guys for making it so easy.
Susan is amazing. She did a great job explaining the materials and types of mattresses. The movers showed up a little late but got it done. I had no problem with my experience because I am patient.
Great experience. Salesman Bryant was very knowledgeable. The queen Hyrid mattress with adjustable base is the most comfortable bed, we bought one today. Mattress one’s store is clean and the staff is friendly. I recommend coming to them if you are in need of a new mattress.
Bryant was a great salesman. Very attentive and helpful. He helped us picked the right firmness we liked best, and the perfect bed for us. The store was clean, warm and inviting. There were great perks with the bed we chose including a free tv. Cant wait to get home and start having the best sleep of my life! Its my very first brand new bed, and Im excited!
****WARNING**** We went to Mattress 1 One on Katy Freeway on December 2 and purchase a mattress and adjustable bed frame. The size we wanted had to be ordered and was told it would be delivered on December 14. We received a call on December 9 from the company’s main office in Orlando Florida stating that due to the recent Chapter 7 bankruptcy they would not be delivering our mattress and bed frame. They also stated they would not be refunding the money and we would have to dispute the transaction with our bank. A search on the internet revealed that Mattress 1 One filed Chapter 11 bankruptcy in April of 2019 and as of December 5 a petition was files and granted to convert the Chapter 11 bankruptcy to Chapter 7. So unless we are successful in recovering our money through our bank we are basically screwed out of our money.
Went and purchased a mattress and adjustable frame from here just before Thanksgiving 2016. The sales person, Chris, was a great help in both pointing me in the direction of what I was looking for as well as offering alternatives at different price points. The transaction was smooth and easy to setup a delivery. Very pleased with the service and knowledge of Chris in helping me make up my mind. Would recommend you do verify what is being delivered and setup before letting the crew leave as they brought in the wrong frame and had to take it back to the truck and get the correct one when I noticed the flub. Overall a solid transaction and I have enjoyed my bed ever since.
Bryant helped us, we got a queen sealy memory foam with an adjustable base and we love it. The store was very well kept and Bryant was very helpful and ran us through every small detail of all the beds and we finally found the one we were looking for! Definitely the best place to stop if you’re looking for a new mattress!
I had a great experience with rohon. He went out of his way to give me great customer service and great price. He knows how to build Conversation and give you the best experience possible. Would definitely go through him again.
Susan R. and Larry H. were fantastic! Super knowledgable and customer service friendly. Buying a new bed is a big deal, and they made sure I got the best bed to fit my personal needs for a reasonable price. The bed I bought is super comfortable and everything I was hoping for. They also made the experience quick and painless. Highly recommend Mattress One and both Larry and Susan are huge assets to this company!
My wife and I showed up to the first mattress store we saw. We walked in and was greeted by two wonderful employees Jared and Chris G who helped us on picking the right bed for us. They introduced us to the tallow and we love the way it fills. They are so friendly and nice another couple walked in and they were helped out immediately. Over all store was nice and clean and they were very helpful to us.
Our trip to this location was great. Christian was very helpful and took the time to explain each mattress and helped us narrow down our search to just a few so it was not so daunting. He was not pushy and left us alone to make our own decision. We ended up purchasing a mattress one that he had suggested of 2. He was knowledgeable and answered all our questions.
Susan was very nice and professional! She gave me an affordable price on a high quality mattress set ! I will never go anywhere else for a mattress guaranteed. And you can’t beat free delivery ! I’ve purchased these amazing pillows to go with it ! You can’t put a price on comfort !
We got to Mattress One at 10:30. Saw the open sign but checked maps. It said they opened at 11:00 so we ate some breakfast and came back around 11:15. Still not open despite the lit up Open sign above the door. The hours listed on the door says 12:00. No problem. We wasted a little more time and returned at 12:10. Door still locked. We hung around for 5 minutes. No sign of life. We tried to call. Busy signal.
Name of salesperson Dominique ReedPerception of the store is spaced out very nicely and cleanThe name of the current sale is the BLACK Friday sale!Bed chosen was a ariaBed was for my little oneI saw the reviews online and came in to see the hypeReturning guestI would return and will return to purchase from here-.Ask about 0% financing options
I read the reviews before going in not expecting much but was very surprised by the service I received. Alexis was perfect in ever sense of the words customer service. Went in just looking and came out with two mattresses. Biggest pleasure was feeling free to look around and explore MY options and not feeling pressured into purchasing the high end beds. The deals are great and the beds are even better.
After 3 months review: Never received the tax refund as promised to close the deal. Wont reply to emails after getting no tax refund. Do not be fooled about the tax refund because they dont know what their doing. Felt scammed. They will say anything to let you buy it. Product is good and delivery by the way. They just lied to me about about the discount.1st review wheni bought it: Look for Bryant. He is very knowledgeable and good. He wont pressure you to buy one. Got a very good deal from them. Got the tempurpedic king with adjustable base. Place is clean, friendly and would recommend.
Alexis was fantastic! Very knowledgeable and courteous. When she had us trying the mattresses, she explained the quality and differences of each one to us which helped us find the right one. Would definitely recommend her for your sleeping needs.
Apparently they ask all customers to leave a review...So here you go!Store- The store was clean and organized and they even moved the mattress for me when I wanted to try it out on an adjustable base. I would recommend a sign on the back of the building because I have driven by a million times going to other business in the shopping strip, but did not know Mattress 1 was there.Shopping experience- Dominique and Josh both helped us out. They were both knowledgeable and patient. We ended up spending more than we originally wanted, but we are happy with our mattress and adjustable base choice so far. (We have only had the mattress for 2 days though...) I would rate the overall experience high.And then theres Delivery- We had the same high expectations for delivery after our in store experience. However, the delivery did NOT meet our expectations at all. We felt as though we, the customers, inconvenienced the drivers. After speaking with both Josh and Dominique, we were disappointed with their responses (lots of excuses and salesperson talk.) We were extremely clear on when to deliver and they showed up at our door without a phone call. We rescheduled for after 6 on Friday and once again were extremely clear about receiving a phone call and the date and time and once again, they tried to deliver at 1 pm! Then, they wanted to reschedule AGAIN! At this point, I had to try extremely hard to convince my husband not the cancel the order. They finally came back at 5 on Friday and set the bed up. They were not very friendly and the left a mess in our bedroom- packaging all over the place and the lights under the base are not working properly. Also, the spare remote looks used (makes me wonder if the base is used as well...) so we will need to call and get a replacement. Hopefully, that is not a big ordeal...The store experience and the delivery experience do not match. The positive experience should carry through all the way to delivery, not stop after you have paid!
Dominique Reed was very knowledgeable and helpful. The store was nice and easy to navigate. I went with the Serra cool form. Big sign off the freeway, this was my first time shopping with Mattress1... I would recommended them and most likely will be back next week for the kids beds.
Came to Mattress One on 8/28 and was helped by Bryant. I came in and was out within 10min with an amazing mattress! Really quick and helpful. Staff is very knowledgeable and great to work with! Would definitely recommend.
We purchased a mattress and adjustable base this past Saturday and we are amazed at the great customer service we received from Susan and the great delivery experience we had. Susan was very professional, helpful and gave us an amazing deal on an unbelievably comfortable mattress. Our mattress and base were delivered to us on time two days after we made the purchase. I definitely recommend visiting Mattress one and asking for Susan.
Bryant did a great job! Very friendly and helpful,the store was immaculate very inviting, I feel like we got a great deal and would highly recommend
Amazing customer service! Second time buying it from mattress one. Susan even helped me to find right mattress for my daughter with amazing price! Ask for her when you are in store
Mattress one was amazing!! Bryant and Jasmine were amazing and helped me and my mom out so much. He got me the exact bed I wanted but showed me all my options. The financing is amazing and I cant wait to get my bed tomorrow.
We came in looking for a good deal and came out with a GREAT DEAL!! Josh is a smart, nice guy😊 who was a great help to us. I highly recommend them!
We came in only thinking we were only going to price out mattresses, we were automatically greeted at the door with hand shakes. We were explained in detail the different types of mattresses they had and the mattresses on sale. We were pleased to say that by the end of the walk through we decided to get our mattresses from mattress one! We were not pressured to buying the latest and most expensive mattress. They took the time to find the matress that fit our needs. We are very pleased with our new purchase!
Bryant made this mattress experience wonderful and easy. His knowledge of all types of mattresses and peoples different preferences was great. He truly seemed to care what we chose. Highly recommend Bryant and this Mattress 1 location.
Name of Sales person Dominique ReedGreat store, clean and very kind sales person.Veterans sales dayCarolina mattress guild is for a family memberI heard in the flyerfirst time shopperyes I would definitely return.
Rohan Hussain was a great person to deal with at the Katy store. He showed us all of the beds and explained the features of each. Let us choose the bed we were comfortable with. Great sales person with no pressure just to make a sale. This is why we are return customers!
Came in to the store to look for mattresses and was greeted by the store manager, Bryant. We went through the store trying the mattresses that fit us and how we sleep. We ended up finding a mattress set we really did like. Bryant also got us a great deal on two twin beds for our children.
Had a great experience here! Dominique was excellent and very helpful and he provided high quality service. The delivery was fast and efficient. Highly recommend
Shay was AMAZING & catered to all of our questions and needs! We tried all the beds including the super dope ones that massage you... Hello, 2017. & She was super patient with our silly ways. We are more than happy with our bed buying experience. Thanks, Shay! 👆🏼👆🏼
They were very informative and very attentive. I recommend that everyone come here and ask for Christian to help out. He is very fair and takes his time to make sure that you are comfortable with the choice you make in mattress
I came in during the Labor Day sale with my daughter and was pleased to see the cleanliness of the store and friendliness of staff. Jerry and Bryant greeted us with smiles and by the end of the experience I was much more knowledgable of what to look for and why. Bryant ended up setting us up with a great deal on a hybrid bed with an adjustable base that Im sure will have us getting plenty of beauty sleep, Thanks for the lovely buying experience, Ill definitely be sending my friends!
Dominique provided us with a superb Customer Service, he listened to our customer needs and guide us to the best choices. Moreover he made us feel welcome. He cares. Good Job Dominique!
Man I had great experience at mattress one I love my tempurpedic mattress set. J. Martinez and Chris chance must be on something cause I had a great experience With the salesperson. Great store to shop for mattresses!!!!
Bryant was extremely helpful & patient. He helped me choose an iComfort bed. The store was very clean, there were lots of beds to choose from, and Bryant was very knowledgeable in guiding me to the bed that will best fit my needs. He got me the best deal and hooked me up with several freebies :) I would HIGHLY recommend this store to anyone looking for a new mattress!!
Me and my husband have been looking for a good quality of mattress and it has been hard to figure out w/c one is the best for us. We’ve finally come to this place and im really glad we did because Bryant spoke to us in details how to choose the best mattress and made us test every bed they had. He’s very knowledgeable and the information he shared about these mattresses really made it easier for us to find the perfect one. Bryant has quickly established a really good rapport w/ us which also made us more comfortable, he even went above and beyond for he got us a really good price for the tempurpedic king size w/ adjustable base.
Jerry was super helpful with finding the perfect mattress at the best price! Wont be able to find these deals anywhere else! I definitely reccomend going to this location if you need a mattress!
Go see Jerry Hardy, very informative. He helped us pick out the best mattress. Cant wait to sleep in our new bed. :)
I had an AWESOME experience here at Mattress One. I was very pleased with the store manager, Chris G. His professionalism, kindness and knowledge regarding each product was truly impressive. He took the time to thoroughly describe the benefits of each mattress and with his help, I was able to find the mattress that best fit my sleeping needs. Purchasing the Serta iComfort mattress has been one of the best investments I’ve made thus far. I was also very satisfied with the store environment. The store was very neat and presentable, which made my buying experience even better. I would highly recommend purchasing from this location.
Great experience ! I knew I wanted to buy a mattress but I was super confused on which brand and type. Alexis helped me so much & she was very patient and helpful. Overall great experience and pleased with my purchase.
I was so excited about our purchase earlier this year! Finally purchased our first new mattress set!! However, it all came tumbling down when we tried to exchange it! We had went to a Queen from a king this time. We were NEVER TOLD that if we were not happy... that we could not go back to a king! We had spent thousands on a mattress my husband and I were sleeping on top of each other on nightly! Our backs were in so much pain! We were miserable! Still after calling several times, they refused to trade our mattress up! We were extended an offer to buy a King in another brand! Of course a much more expensive brand and we had to pay another $1500!!! Also, we originally bought an adjustable base/ memory foam set...the offer was for a coil bed...WITHOUT THE BASE!!! Please save yourself the headache!! DO NOT do business with this place!!!
Im a first time buyer. I was looking for the black Friday sale so I chose the Bed minister plush pillow top. Josh provided an excellent service to me. I definitely recommend this store to my friends and family.
Went in to check prices on mattress. Asked for mattress 300.00 or less. Im cheap plus, it was only for guess room. Sales person said that they dont make mattresses for that price. Needless to say I didnt buy a mattress from that location. With to another mattress one and found what I needed.
Our experience working with Christian purchasing a mattress was excellent. His professionalism was exemplary. Highly recommend this location.
Very disappointed. The Delivery Services and even the Customer Services were unacceptable. First time delivery: mattress ok but Wrong base, second try: base broken, Third try: they did not show up. I called customer services to cancel the base as it was not delivery and after two weeks, they did not solve the issue with the bank as it was through financing. I was expected to do the first payment of the mattress + base. because customer services did not solve the issue in my first call (and they told me it was done from their side). well.. really disgusting to see how bad is the organization there. Never to try in Mattress one again.
I worked with Josh at the Katy location and he was extremely helpful. Worked with me to keep me within my budget and we were in and out. Great customer service.
We ordered a mattress for my son, it took a day or two longer than expected, okay, things happen. Then we got the wrong mattress. We had to go back, compare what we got with what we received, it indeed was there wrong one, was told that oh they must have upgraded you! Sometimes they upgrade you if they dont have what you ordered in stock. But the mattress was clearly cheaper in quality from what we had ordered.So to rehash:1. Our bed came in late.2. They brought us there wrong (cheaper) bed.3. They tried to cover it up and tell us that it was an upgrade.So yeah, Im giving them one star.
Very helpful and friendly. Bryant the store manager helped me out and gave me very good deals. Store is very nice and has a good variety.
Great Customer Service! Highly recommend for anyone looking for new mattresses
The costumer service was great Mr Dominique Reed was so profesional and answer all my questions. The store hours are very according with the customers needs and they have a big selection. The set that we choose was a queen set. We see the ad on the street and definitely we will buy again.
Great service, Bryant took good care of us, he showed us exactly that we need so we decided quickly. This was the first store we visited and we did business here. Highly recommended
Christian Gutierrez was very helpful & took his time to explain each product. Great customer service experience! 🙂
Very clean and organized store. Chris G. went above and beyond! Great service and pricing. Would definitely recommend.
I was surprised by the number and types of mattresses. I thought I was just good ng to walk in and buy a mattress. Christian was very knowledgeable and took the time the differences. I am very pleased and had a great experience
We came in to this store not planning on buying a mattress today but Chris G made our experience worthy of buying today. I would recommend this location and Chris to anyone in the market for a new mattress. He really knows his stuff.
Great customer service. Chris helped us and honored the online special. We were in and out with next day delivery.
My husband and I went in to get a new mattress. Ive seen the commercials on TV recently. We were greeted by Dominique Reed and he was very personable and easy to talk to. Being that Im 6 months pregnant he walked us through their process for finding the right mattress. We ended up buying the Serta iSeries Merit with the adjustable base and were glad we did. We also went up to a King. The store was clean and this was our first time in a Mattress One. The financing process was easy and we will definitely recommend this store and buy again.
I purchased my first bed from Josh he was great and helped me picked out my first mattress for my new apartment. My queen serta cool foam mattress I cant wait to lay in tonight.
Dominique is the very best. I will always buy from them. Second purchase and very satisfied both times. cdjrees
Experience was great. Dominique helped me. on black Friday sale. I bought the serta Armstrong. it was my first time here but wold definitely go back.
Man when I tell you Dominique Reed is a legend in the sales business. It seems like hes been doing this for years because this guy answered every single question my spouse and I had. He was very patient with us. We were in there for about an hour or so and he never once got frustrated with us. Thank you so much Dominique for helping us and showing us what we been missing out on. This man should win employee of the month or something. Chris Chavez and j.martinez mustve missed lunch or something. Once again thanks Dominique.
Thank you Christian for a wonderful buying experience. Everyone was friendly and helpful. I highly recommend this place.
DO NOT TRUST THESE REVIEWS! The sales staff at this location force you to give them 5 stars before they close the sale!I purchased a mattress here, and Shay was originally helpful, but has turned out to be useless. She has twice told me the wrong delivery dates so now I have no new mattress 2 week after I paid them and no one wishes to help. They also have 8am-8pm deliver windows, and refuse to narrow it even though THEY have messed up my order TWICE!I will not purchase from mattress 1 again. AVOID IF YOU CAN.
Run Run Run from this store. Worst customer service ever. Sales guy accidently mislead me into thinking i was getting something else. Common mistake but District Manager Alex Hook was not only severely rude from step one but also very very very UN-customer friendly. Try anywhere other than this place. I have 4 kids and will be buying a new master bed this year and it wont be from here.
We had a great experience here. Bryant was very helpful and he took his time helping us find a bed that best fitted out needs. We really liked the Serta Icomfort bed and he helped us with this purchase and gave us great deals. I definitely will recommend this place to my family and friends!
Great help, Great deal on Posturepedic. I have a B&B will be buying all my future mattress from here!Jared and Chris are great to work with!!Thanks guys!!
Went into this store over the weekend after having spoke to a rep about ordering a box spring only, I specified I was looking for an all wood box spring preferably in a light color to which he said they had in a grey color. I believe his name was Rohan, very friendly over the phone and even offered a coupon off the box spring and delivery. I walk in and he happened to be with another customer so I stood there for a few minutes until another guy (Bryan Gutierrez) addressed me saying he thought I was with another other lady. This guy was so disinterested, he barely made eye contact, he seemed bored out of his mind and I had just interrupted his afternoon. I proceeded to order the box spring, he claimed they had an all wood in dark grey color box spring. He questioned the other associate, multiple times, about discounts he had offered me claiming he didn’t want to get in trouble? Turns out Bryan is the manager!! And he’s asking his associate about the validity of these coupons?! Ok, long story short I called at 4pm to see if I could get an approximate time of delivery bc I needed to head out, Bryan says he would call me right back, he did not. So I continue to wait for delivery bc turns out their window is from 8am-8pm, ridiculous broad time frame, they show up at 6:30pm only to receive the wrong product. I call Bryan, he apologizes for not calling back and I tell him no need bc delivery is here and it’s the wrong product. He goes on about how they probably upgraded me to a metal box spring etc etc Well it’s not what I ordered, he calls me back to basically say they no longer carry all wood in grey, and wants to shoot me over to customer service basically. Obviously I’m frustrated bc I have family coming in two days and need to have this bed ready and he’s wasted my time when I could’ve gone elsewhere, well he again wasn’t interested in what I had to say so he hangs up on me after giving me the phone number to customer service which happened to already be closed, so why in the world would he want me to call at that time knowing they were closed? Bc he simply does not care and wanted to brush me off. I called the store back and he failed to answer, talk about poor customer service. Throughout the conversation he said he did his job, and that “most people” want a metal box spring, to which I said “I do not care what most people want, you said you had a product, not that it was back ordered or anything of that nature”. Had he said they didn’t carry it, no hard feelings, and I would’ve continued my search! He simply failed to be aware of what the company carries or doesn’t carry, and with that attitude I’m not surprised one bit that he’s misinformed. Its been a complete waste of time. Go elsewhere if you value time and good customer service.
Terrible system! I put in a down-payment back in April for a mattress, then decided to cancel this deal and get a refund. They promised me a full refund within 5-7 business days. Two months down the road and I still dont have my refund. The CS that I spoke with is Maily. She always has an excuse to why I didnt receive my refund. Last excuse was no one was working in the office for the entire week, and when I asked her why not? she said, thats personal information. Really??!!!
Mattress One sales person Chris G is Awesome! I purchased a Posturepedic and I love It! If youre in the market for a mattress go see Chris G!
I was greeted immediately by Dominique Reed, the new store manager, with a handshake and introduction. I was in the market for a new king mattress. I told him I have a bad back and he put that into consideration while we determined what mattresses would be best for me. After trying a few different models, we narrowed it down to a Sealy posture-pedic which was best for my physical needs and budget. The veterans day sale was amazing. The price I paid for the size and quality of this mattress could not be beat! This experience shopping for a new mattress was pleasant and enjoyable. I was not pressured into anything I didnt want. Dominique was very professional and i would definitely return for future purchases and would refer friends and family without a doubt.
Richard was super helpful and very patient with us while we were selecting a new bed.
Priced several areas and mattress stores, this by far, was chosen due to the no hype high pressure reception, both gentlemen Andrew Jimenez were attentive, However Josh Garrido was the individual who assisted us,immediately we were impressed with his ability to give us the knowledge we received in order to make our decision, bought the product you offered,on the spot...look forward to doing future business with your company..
Josh was very friendly and helpful. He showed us different brands and support. It was a great experience buying a matress; who would think?!!
Josh Garrido was the sales associate that helped us. Excellent customer service. Current sale: Black Friday. We chose the Bedminster King by Simmons. I heard about the store reading the flyer I got in my mail. I am a first time shopper. I would definitely shop again here. :)
Great place to do business at and they have very friendly people working there. Dominique Reed was very helpful and they honored their price match guarantee. We went for the Black Friday sale. We bought the Icomfort prodigy everfeel mattress with the motion perfect 2 base for me and my wife. We are first time buyers at Mattress 1 and We will buy here again when it time for a new mattress. I will be referring my friends and family. Thanks for everything.
It was simple and easy. If you go in ask for Chris. Very friendly and a great guy to talk to.
Great costumer service, the sale representative really took his time to ensure that we not only for the perfect mattress but at the best possible price! High recommend!
I appreciated Josh the salesmen professionalism and great customer service. I was the first customer in on Black Friday and with all the great deals going on I felt like a star how I was catered and assisted!!
We came in and I love that they are not pushing on a sale / Christian was very helpful and friendly / he showed us multiple choices and explain everything to us - I love the great sales Mattress One had / THANKS CHRISTIAN FOR OUR WONDERFUL BEDS !!!!
Christian was very helpful and patient when assisting my mother, my sister, and I. He is very knowledgable and took his time to address all of our questions and concerns. I would highly recommend asking for him for your next mattress purchase.
Our experience at this store was great. Ana who helped us to choose the right mattress is a very helpful saleswoman . I definetly recommend this store and their mattresses which ate in good quality.
The staff was great, I knew what I wanted had no credit and still made something happen I would definitely go back in a heart beat
Dominique reedStore Looks good smells great thanks to Celeste Cepeda ( who doesnt work her but really wears the pants lol)Black Friday saleGilbert mattress nephewPrevious experienceReturning guestYes I would return again to buy
Went in to buy a mattress and frame set because of a holiday ad. I thought the deal price was good so went ahead and applied for their financing. They said I didnt qualify for their 60 month finance plan (which was odd) so they offered what they called 100 days same as cash with 0% interest. I expected the payments to be large per paycheck due to the plan being 100 days. They said that I got a good deal on the financing and it would be shy of $200 a month. It sounded odd but I thought it was ok since it was 0% interest and thinking that I could trust them. They rushed me through the paperwork and really didnt give me a chance to completely read through it all. They gave me a condensed version of what each document said that I needed to sign. I discovered 6 months later that the store did not give me all the important details that were imperative to reveal. It would have changed my mind about the purchase at the store. If I had stopped them and read each word of the long documents, I would have discovered that it says that if the account was not paid off by a date that is 100 days from the purchase date, a fee would be assessed and the regular payments would continue until the account was paid off. I discovered the fee was approximately 100% of the purchase price. So they lied to me about the supposed 0% interest and didnt reveal to me the facts about the finance companys (Snap Finance) definition of 100 days same as cash. In short Snap Finance is a lease-to-own financing firm. They mark-up the purchase about 100% and call it their fee but not interest because that would be illegal. Crawling through terminology loopholes is a shady way of doing business and Snap Finance needs to brought down for that. Mattress 1 One aught to be reprimanded for doing business with loan sharks such as Snap Finance. Of course, Mattress 1 One (Katy, Tx) sales people need to reprimanded for pushing customers through signing the documents that they know are providing business to a loan shark, besides the fact that they leave out the most important facts about the 100 days same as cash financing. I will never do business with Mattress 1 One ever again and will make sure everyone I know and can reach will be knowledgeable of these facts.
Came to look around before furniture shopping, but ended up getting the perfect bed & base.. so no need for furniture shopping.
Love my mattress! Cant wait to get it delivered! Mr. Sandman will be proud! The saled peeps were super sweet and informative! Store was cleaned and organized...i got to lay on all the beds teehee... BTW mention my name and my review and YOU get a discount...!!! Yay!
Had a great expiernce at this location. Christian gave me a really great deal!!!
Domonique Reed was awesome very friendly articulate and down right knows how to take care of his customers I will be back to purchase from this store ...chris Chavez and j. Martinez you guys mustve had to skip lunch or something because without this guys help and should I add awesome price and delivery we received before time shows how much they value their customers. Keep it up Domonique Reed Im a very satisfied customer and have sent my parents your companys way!!!
Chris G was a great salesman. He worked with us the whole time and tried to help us find the best option for our home. We ended up with the sealy pillowtop posterpedic and even got some awesome pillows, frame and mattress topper. Thank you Chris G!!
I purchased the Serta coolform matresses with bases for my boys. Chris G was very helpful going through all of the different options. I highly recommend this Mattress One location.
Please do not buy from this company! They only take your money and tell lies. NO ONE will help you once they lie to you nor will they allow you to return the mattress once you realize you did not get the terms you (are told you are)signed for (your terms are NOT on the contract only the finance company. DO NOT TRUST). DO NOT PURCHASE FROM THIS PLACE!!!! About a month and a half ago, my cousin and I went to the store to buy a mattress, and the Sales Person, Ash, told us we had 60 months no interest; however, the financing company does not even offer that plan. We were signed up for 12 months no interest. Also so the Sales Person could make his commission, he put the balance of the cousins purchase (almost $1,200) on MY account (she was not approved for the total amount she needed for her mattresses). My cousin also returned her orginal purchase because the mattress would not fit; however, Mattress 1 does not show the return. I have contacted the Sales Associate, he has not fixed the problem nor is he returning calls/text. I have contacted Mattress 1 customer service. They have not been any help. Halen gave me an attitude and blamed me for the error. She also gave me to wrong email address to the District Manager, Jonathan Beaudreax, and I have not heard a word from anyone trying to clear this issue! If you want to save your money, time, and credit score, DO NOT BUY FROM MATTRESS 1!!!
Customer service is great. Dominique, our sales person showed us many good options which fit our specific needs. He did exhibit good technical knowledge about hiw does a particular mattress technology works. He helped us select our current choice of mattress which is Sealy Radiant Gold. I definitely would recommend this store if you are looking for a mattrress.
Josh was very knowledgeable friendly and patient.made shopping at this location a great experience. ..