Scamming people, trying to make customer activate new lines in order to get promotion. Juan is the worst, taking advantage of people that dont speak english stating that you need to activate when it clearly says that the promotion is active.

I just want to thank the TMobile people located on Loyola Dr. in Kenner!! They have been so helpful. Very knowledgeable and professional..Keep up the good work!

Quick service! So far so good...looks like a network reset and a new SIM card has fixed the issue.

Amazing store, smell very good very sanitized the sales reps were amazing the trates me very well .. They asked me what songs I love to hear and made me feel at home .. recommend everyone to come to this location

I love this store! Everyone is always friendly and takes good care of me. Dreka always makes sure I understand everything on my account and always gets me the best deals! Come here and see the ladies at Loyola

I love their team greet! I always feel welcome walking in here!! Ask for Jeff!

Yenny is very helpful she made sure I took advantage of all promos thats T-Mobile had to offer . She also saved me a lot of money buy making sure my bill was lower then At&t bill. I give her customer service a 100/10 ! Recommend every to come se her!!

I definitely will return if your looking for great customer service visit with shondreka I definitely know that some of my request can be a bit difficult but she was very helpful despite my request she deserves a raise. And I was able to walk out of the store with a new phone a all my needs met. Thanks so much

Mya and Dreka were great! After having negative experiences at two other T-mobile locations in the days before, they were so understanding and knowledgeable not to mention funny, kept me laughing and I appreciated it so much after the built up frustration with just trying to do a simple upgrade at the other places.

Ms. Shondreka was super professional and handled all of my needs. She even found me a few ways to save $$ with T Mobile. The store was very clean and all the workers were professional and helpful with smiles on their faces. 5 Stars ⭐⭐⭐⭐⭐

Extremely friendly. Helped me get a wonderful plan for me and my family. I was able to get a new iPhone XR and financed it well, and got a free case with a pop-socket.

I was welcomed by a professional and polite lady named Ms.Shondreka. She made sure all my worries would be gone and that she did do.I will be only going to that one store for now on. She made me feel that I can trust T-Mobile as my phone carrier.

Me and my boyfriend went into this T-Mobile looking the see if he can get on a plan with them and get a phone. He was able to get a phone but came up short and all the workers started pulling out money so he can get his phone. This was such a nice gesture that I had the pleasure to witness

Ms Shondreka is my go to rep to help me, always polite and ready to help me in anyway possible. Her employees are always full of life and this is the only phone store I don’t regret coming to. Thank you for all you do!

Have been to many locations this one is by far ran very quickly and efficiently. Came in to purchase some AirPods immediately the staff greeted me by saying welcome to T-Mobile, manager offered me some water while I waited for system to come up the employees there were highly friendly, there were only two Hispanic girls but both were very helpful and friendly Jessica helped me set up my AirPod and even instructed me on some ways to make it easier for me to use them. Really great business I may have to make the drive out to this one more often.

T Mobile on Loyola is great! Go see Drek, she does her absolute best to make sure she can help you in any way she can and if she can’t she’ll go above and beyond until it’s done! Glad I switched to T Mobile

They gave me great entertainment and customer service. I appreciated the experience. They solved my problem and answered all my questions. Outstanding

Outstanding effort on the part of Shandreka, Store Mgr. Really helped me as I am a neophyte with phones, etc.

Great experience, great customer service. Shondreka Johnson, my personal favorite. Great personality, handles bad situations professionally. All together great customer service.

If i could give 0 stars i would. They are very unprofessional and unhelpful. Try asking for their promotions with their iPhones and they seemed really puzzled like they weren’t sure what to do also TOO MANY PEOPLE IN THE STORE. While i was in there 2 employees kept laughing at my questions and playing around. Not professional. I ended up going to boost next door where a wonderful lady treated me with the respect i deserve. Never dealing with them ever again!

Dreka was very helpful, knowledgeable and friendly. She was a pleasure to work with and I appreciated her help. Thank you

Great staff! Great management! Needs were met. Would highly recommend!

Mrs shondeka is all ways very helpful and Professional.best worker there.this is my go to t mobile store

Spoke with Dreka about a few things concerning my current provider. Even though I didn’t purchase anything she was very nice and answered all the questions I had. For sure will be back again to fully commit to a phone and service! Thank you!!!!

I went in to this location after being out of phone service with VZW for about 48hrs. The Guys at this location all deserves a tremendous team treat. Yall Rock

Jenn and Dreka me very much. They fixed all of my needs, thank you ladies

Came in with my family to get our lines switched from AT&T. We are very happy with the great customer service provided by Dreka and Osman and we love our new iPhones! 😍😍

Shondreka is very helpful and professional. Definitely ask for her!

This was the BEST experience I have ever encountered!

I can not rate them lower. Completely messed up my plan and has horrible customer service. I would not recommend this location or tmobile always dropping calls and slow internet speed.

I had a great experience they were very helpful

They were very full of energy and fun! they helped me get set up with a new discounted rate plan ! just for emergency first responders i didn’t even know they offered that, thanks girls!

Worst T-mobile store ever. Employees there are bunch of hoodlums. Too many employees working in there but it seems like that not a single one them is properly trained to sell products or even do customer service. While I was in there two of the employees kept laughing needlessly. Stay away from them and save your day.

Doesnt RATE a single star! Screwed up my original phone and everything involved and still charged too much money. Totally not worth the time and effort

The staff is friendly and knowledgeable.The food is always fresh.

Too many employees for just 1 store. Employees seem really confused about their promotions and offers. Asked about their promo with the iphone Xr never got a straight answers on prices. Also the music is WAY too loud and kind of inappropriate for the store invironment.

Dreka was awesome

Very friendly and patient clean and quick

Its was a good experience, treated for good people, efficient and effective solutions! Thanks T -Mobile

Nice people good service

Awesome staff

This store was amazing with me. They helped me to put service to my phone there were two very pretty girls they helped me a lot. Yeni and Jessica were very helpful helpers everything was shaved and effective.