We very much appreciate the friendly and helpful folks here when we were shopping. We came back to order and design replacement rings for our anniversary. It was very much the perfect time for us as when we were paying our wedding song came over the speakers.

Best customer service ever. Helped make my 20th very special

Jo made my whole experience with my boyfriend and I one to remember. She listened to what we were liking and not liking and didnt push us into buying anything at all. She was able to give us great ideas and we were able to build my wedding ring better than I could have ever imagined! Jo knows what she is doing and made the trade-in process and the purchasing process stress free and easy. I recommended everyone to work with Jo if you want a friendly and knowledgeable person :)

HORRIBLE! Take your business somewhere reliable. My husband and I bought my rose gold engagement ring and wedding bands at Kay. At first it seemed like a wonderful place.. that all changed right after we purchased the rings and sent them off to be sized. It took two weeks to get them back which is fine but when we got them back we noticed that they had filled it with yellow gold so the inside of my rings were yellow not rose.They were apologetic and sent them back off for another two weeks to get fixed and it was okay. We recently sent them off again to have them all soldered together as we had recently gotten married. It took almost 3 full weeks this time which I just assumed was due to COVID-19.I had an appointment to pick up my jewlery at 5. We arrived right at 5 and the store was fairly busy so we just walked around and looked at jewlery. Eventually 10 minutes passed and no one so much as looked at us. Finally the manager came up and asked if we were her 5 oclock after asking two other couples and me waving around like an idiot. She quickly walked us over to the counter handed my the rings and had me sign the receipt and walked away. When we left I noticed that the ring was soldered with YELLOW gold..not rose gold...and the band was soldered crooked so my diamond was off to the left of the center point of the bands. When I called the store to complain the associate asked why I didnt check the ring before I left the store and said they could send it off again. At that point I was done. Save your money and your sanity and take your business somewhere else.

The girls at kay jewelers in Kennewick are amazing! I know that every time I go there to make a purchase.. a repair or to get my ring cleaned it’s always going to be 10/10 service, and the way that they are managing everything with COVID is just wonderful they definitely have a customer for life.

If I could give minus 5 stars I would. Total bait and switch. Hubby bought me a ring here for Valentines day but when opened it was cheap pair of earrings. We did get our money back but they were so rude about it!We will never chance it again here. How sad! Originally purchased my engagement and wedding ring here. Never found out what happened to my ring for Valentines...

Wow, if you come into this store ask for Jo. I was not even shopping for a ring and went inside to look with my soon to be mother in law, and my gf. Jo never pushed any products and all she did was listen to what we had to say and made recomendations based on what she heard us saw we liked. She then told us about the discounts a promotions based on certain diamond sizes and cuts. She then told us about all the different ways we could customize the rings and make it pop. She then checked available rings in gold bands online and found us everything we wanted. She then made the trade in process lightning fast and smooth. I walked out spending 3500 and I did not have a single thought of regret or sadness. Wow what and experience with her. She is the only reason I walked away with a purchase because she never pushed and listened to help us pick out the perfect ring.

Wont shop there they are non essential. I told the girl friend. So we wont go there again. Appointment only, thats a joke. So now all birthday presents purchased at sportsman warehouse. Oh dont forget curbside only.

They always have the jewels I want and need

Not kay jewelers. Hi-Tek Nails excellent. Never dissatisfied with the manucure.

The employees were rather nice and the process was pretty quick. Everyone was wearing their masks in the proper fashion, covering their mouth and nose, and the displays were nice and clean.

Love Kay Jewelers, they have wonderful products and their Agents are so great! Wouldnt change a thing ♡

I have really enjoyed my interactions with this store. The staff is upbeat and knowledgeable and helped me pick out Jewelry that fit my personality and skin tone. They have happily cleaned and inspected my rings and kept them sparkling! No regrets! Highly recommended.

Kays in the mall is amazing! Ive bought every piece of jewelry I have from there. The staff is amazing and very knowledgeable. Ive never had a bad experience and at this point Ive dealt with all of the staff. I highly recommend this store if you are looking to purchase any kind of jewelry.

I shop at the Kay Jewelers in the Columbia Center Mall in Kennewick, WA because the staff there are amazing! This is best summarized by the high level of class, pressure free professionalism, and wonderful customer service I have received. The knowledge and education of the sales professionals are second to none. I have primarily dealt with Shannon H. because she is very knowledgeable and very passionate about where she works, but all of the ‘Sales Professionals’ are just that, extremely professional as they work together as a team. My husband recently purchased me a diamond cocktail ring that is absolutely beautiful and was on sale for an excellent price. Kay Jewelers has many styles and a wide selection of jewelry to fit any budget. The Open Hearts Collection is my favorite but if you’re looking for the perfect engagement ring make sure to check out the Neil Lane Bridal Collection. Trust me, you don’t want to miss the great deals and professional service you will receive at Kay!

Thanks for all your help Whitney, you went above and beyond, you deserve a raise

We had the best experience here today. The employees there were over the top friendly & very helpful! I will recommend everyone to come here!

My engagement ring is from here and I dropped it off to be resized and they assured me that I’d get email updates throughout the process so I always know where it is. I’ve told them over and over that I’m not receiving the emails and they just tell me to “call and check the status” but they NEVER answer the phone. I’ve called 6+ times some days and they just don’t answer. I’ve called in the morning, at night, mid-day, doesn’t matter. So absolutely frustrating.

Absolutely LOVE Kays!! Found my dream wedding ring and the staff was amazing. So helpful and friendly and wouldnt go anywhere else! Would recommend them to anyone. Jo and Shannon were amazing to work with!! ❤️❤️

Kay Jewelers has excellent service and takes great care of their customers. This is my go-to location when I want to buy something nice and special for my wife. If you need jewelry, this is the place!

Most helpful jewelers iv ever encountered.

The absolute worse place to deal with. I took my daughters necklace to get fixed I told the lady working there that I lost my license what can I use to verify it’s me. She told me just to bring my receipt and email and I’ll be ok. Went to pick up my item and who i’m assuming is the manager told me I needed my ID as well to pick up my item. I explained to her that I lost my ID and waiting for it in the mail. I also told her that another employee said I was find with the two verifications. She said nope not gonna happen. I finally got my license and finally was able to go in and pick up the necklace but they had sent my necklace to a another place and I would have to wait another 2 weeks to pick it up. The manager is rude and not a very nice person to deal with.. I get that they are taking precaution with peoples expensive jewelry but come on the way they act is way to extreme. I will never ever buy anything from Kay jewelers.

I just love coming into kay. The ladies her make you feel so welcome.

Shannon and joe were a great help in choosing a necklace for my significant other! Highly reccomend them!

Sherri was excellent and very knowledgeable. A definite asset to your company

Was 100% satisfied with my visit to the store. Will definitely be shopping there again.

Jo and Shannon they are the best love it here gonna be back for more!!!

Great service. Wonderful employees. 2 bilingual employees are very helpful. I highly recommend them.

This place is a rip off!!!!! This store and its associates took advantage of an elderly man looking to remarry. Sold him a LEO Diamond Bridal set for almost $7000.00. Less than 2 months later, rings never worn, had them both appraised for a combined total of $450..... Thats Legal Grand Larceny! And to steal from an older gentleman like these thieves have is completely terrible and cowardly business.

Bought my future wifes engagement ring here. She loves it.I personally had a good time looking and being helped right away.

Elizabeth and Jo did a great job ensuring my Rings/Bracelets were in tip top shape! Thank you

Service there was very helpful, courteous and friendly. Not everyday you get great service anymore, but this crew was on their game. Big atta boy to the management.

Great store and great staff!

Great customer service from this store! The associates Stephanie and Joe are very knowledgeable and very professional. Didnt try to sell me something I didnt want. Definitely recommend this jewelry store!

Great customer service, always friendly. They made everything possible for my fiancé to create my dream ring. Happy to have their help and know well be taken care of.

Best customer service I have received, they go above and beyond to assist with any needs I may have.

Im not one to complain about a business but this place is horrible. Bought my wife an expensive diamond necklace with a warranty. Each time we have gone in to have the cleaning and inspection done they have not cleaned it. They took it in the back room to clean it and it came back the same. Took it to Zales and they made it look awesome! Everytime we go in there they hound us about getting a credit card with them. Its not usually just an inquiry either, they dont stop until you leave. I would not shop here. They are not organized and not super professional.

Was attended promptly and I had the best service ever!.This is my go to for any jewelry needs from now on.

I purchased a Triton ring from this Kay Jewelers in Kennewick,WA. I wanted to use my lifetime warranty that Triton provides.The staff especially the fat older manager guy refused to help me. I had to take care of it on my own with Triton. I was clearly told upon purchase that they would take care of me. Ive purchased thousands of dollars of jewelry from here and this was my first attempt at a warranty.I know use Zales and they take great care of their customers. Really happy here! I had the Zales salesman cut up my Kay Credit card and havent looked back.

Very quick and very helpful! Great service!

This store was amazing! I was impressed with the amazing service I received here!

Neices ring constantly losing stones. Staff rude and unhelpful. After 3rd repair, almost missed having it in time for the wedding.Bad all the way around

I had to put a start so other people can read my review otherwise this stores deserves no start at all. I have been deceived and misled by an employee work in this stores when made a purchase and ended up paying interest on a purchase that supposed to be interest free purchase, I called the store and asked for a manager but the assistance manager said that she`s busy and would call me back but she didnt and when I went to the store the manager pretended that she was busy and totally ignored me and her assistance came and said she`s busy call the company about our stupid employee who deceived you and they will tell you the same thing I told you. Be careful when buying from this store and make sure you are talking to a professional person. K- Jewelers is a great company but this store employees are just horrible, deceitful and dishonest.

I bought my girlfriend a diamong ring. Within a year one of the diamonds fell out. I went into Kay jewlers and was informed that because I didnt bring it in for inspection that the ring has no warranty! It was never explained to me that I had to do that for the warranty! Now they spent lots of time convincing me to buyIt but not how the warranty works...now I have to pay 320.00 dollars fix the diamond that fell out out and its my fault this por quality!!! I will be buying anothe ring but not from here..bad customer service and quality!!!!

Very friendly

First time buying items there and they did good. Need more door buster specials.

Very rude. Did not want to honor my lifetime warranty when I asked to get my ring cleaned

They are very accommodating.

Great service and follow-through