After visiting a few different Subaru dealerships in IL, having bad experiences with each of them, Zeigler Subaru of Kenosha / salesperson Lori G. came with the highest recommendations.My experience with Zeigler (and Lori) is nothing short of excellent. I would give the dealership (and Lori) a rating of 11+ stars but the rating scale doesnt go that high in Google.Lori was able to answer any question I had about the vehicles I looked at, show and explain all the costs. And, to boot, in a sellers market (chip shortage, very few cars), I felt like I was getting a very good deal. This was the exact opposite experience I had from other dealers, who in my humble opinion, were not the least bit interested in selling me a car.So far I have experienced the front-end of the house (sales, finance, and management), as well as the back-end of the house (service). Through and through the staff at Zeigler Subaru are relaxed / easy going, and very nice to deal with. Absolute pleasure.So, for your next car, agnostic of buyers / sellers market, doesnt matter... Check out Zeigler Subari (Ask for Lori G)! You will be very happy.I will be a repeat customer for sure.

I cant believe I didnt leave a review after I purchased my vehicle in October 2020! At least this way, I can continue to vouch for the quality of this dealership! Bought my first ever new vehicle and the staff here was absolutely wonderful! They listened to my must haves and my likes and took us for a test drive that day. While I had been looking at the lower end versions of the vehicle online, the dealer also showed me the top of the line touring version and I fell in love!!! There was no pressure at anytime on her part and she showed us all the features in the vehicle and was very knowledgeable about everything we had questions on. Bought the car right there that day! The gentleman in finance was also extraordinary and presented us with all our options. We did opt into full warranty and so far all Ive had to do was make an appointment and either wait briefly for an oil change or they provided a rental car for the day for lengthier upgrades, like my trailer hitch. Long post, but I cant express enough how much I love the services here. Guess where my husband is getting his next car from...

This is the third Subaru Forester I have bought at this car dealership. While I have always had good service, this experience was the best. My salesman, Reid, was wonderful. He was helpful and patient with all my questions and concerns even after I picked up my new car. I look forward to continuing to have my Forester serviced at this dealership as well. I highly recommend Ziegler Subaru.

Had rear brakes serviced and everything is fine.Service staff did a fantastic job keeping me informed and letting me know when they were finished.Thanks!

Zack and the team at Zeigler stepped up bigly. My transmission had a major failure on my way home from work Thursday afternoon. I called and was told they could get me in Friday mid morning. I asked to drop the vehicle off right away as I needed to work Friday and when I brought it in, Zack took care of it immediately. He took the time to explain the process and apprise me of possible outcomes. My car has close to 170,000 miles and I knew nothing was still under warranty. Zack made every effort to help reduce overall costs. This was still more expensive than I had planned for when I left for work that morning (which was $0) 😆 The team at Zeigler Subaru gave my vehicle a full inspection and let me know of other issues I wasn’t aware of that saved me from more expensive future repairs. I had called around and discovered that Ziegler’s pricing was more than competitive. They were the best. I’ve had my car there before and was happy with the outcome, this experience cemented that. They are my dealership from here out. They needed to order a part for the non- transmission repair they found and still had everything complete and my car returned Friday afternoon. Thank you Zack and everyone at Kenosha Zeigler Subaru

Wyatts deliberate misunderstanding of the purpose of my visit made for an uncomfortable and annoying experience. He was made aware of my time constraint and of my intentions and continued his obvious salesman push until I had to unfortunately leave without any information gained. I understand he is a younger guy, but I found his demeanor to be incredibly unprofessional the way he dismissed any issue raised as thats normal, trust me I know, I work with cars for a living I do not see myself returning

This was my first time here and I found a top notch operation! Very efficient check in (and out) and, despite being busy, the wait for my turn was short. Rachel was very helpful and good at explaining what the technician discovered. They made a repair for symptoms I had been asking about for over a year at another place that turned out to be potentially life threatening. I will definitely return for service here. Great experience.

Great experience working with Anthony Stephan. He was able to show me vehicles in my price range.

Being a first time Subaru owner, I have been met with above and beyond service each time I have come in for my oil changes. This time again was no less amazing. While doing an oil change and tire rotation they found a nail in my tire. They are always so courteous and helpful. They patched my tire and on my way I went. Thanks Subaru service experts for going above and beyond to keep me safe! ❤️

Exceptional service.There was a slight communication error when we ordered a spare key fab for our car. The service department went out of their way to fix the issue and left us highly satisfied customers. We love our Subaru Outback, it’s a little tank, it’s running strong at over 170k. Thankful to have a family owned Subaru dealer with exceptional customer and car service in one!PS: Employee Bernie is astounding and went way above and beyond! Thank you!

Very professional, informative, helpful and not just trying to upsell.This is our second Subaru Outback and will stay with Zeigler Subaru for as long as I get new carsI highly recommend dealing with Zeigler

Very Honest Dealership when it comes to Parts & Service. I called around Chicago & NW Indiana dealers and quotes were all over the place. I felt that I could bring my car to this dealership and would be treated and served fairly. That was indeed the case. I got a loaner for the duration of the repair. People were courteous and very accommodating.

I made a online appointment for an oil change and service. They did exactly what I wanted at a reasonable price. The short wait was comfortable in their nice lounge. And they even washed my car!

Service Rep Jeff,was very helpful and friendly. They were very flexible with time slots and followed through with everything they said they would do. A fair price for the work done on our vehicle.

Everyone here is always friendly and helpful, from sales, to service, to parts! Highly recommended!!

Everyone there was really friendly. They did a very thorough job with my car and gave me a free rental for almost an entire week. Would recommend.

I was impressed with Ryan when I first called, joshua the salesman was glad to answer any questions I had I felt no pressure to sign on the dotted line. Financial officer Brianna very helpful explained it all. I will be buying my next car from them. Rich

Got a 7 am oil change. They had it done in 35 minutes after additional inspections, windshield wiper fluid, and air in tires. Friendly staff, clearly have a passion for what they do. Only complaint is that they dont use very high quality wiper fluid.Suggestion for improvements: offer pickup/drop off options, following other dealerships. My normal subaru dealership does this, but they do charge $20 more for an oil change.

When writing up my bill, the technician did not realize I had bought a rather expensive maintenance program and nose to tail plan and that this oil change was actually covered. According to the plan, I should also have been able to get replacement wiper blades. I was told that never would be offered.Communication from the dealer even after purchasing the car was poor at best.

Couldnt be happier with the entire process of my recent dealing about my cars problem. From the first contact with Ty, and the scheduling process, the loaner request, the estimate of the cost I could expect, to Zach, in the service department . He took the time to explain what would be done, how long it would take, how he would get in touch with me, even showing me some of the features of the loaner. He even solved a problem that I had with my second car, sitting back in my garage at home. He sent me over to Chris in the parts department, who fixed both of my ailing key fobs of that second car. At the end of the day, I actually had two cars that were in better working condition than they were at the start of that morning,. Overall, it confirmed that this dealership is top notch, and my next purchase will be from them.

Very friendly and quick to meet my service needs. Technician very friendly and knowledgeable that worked on my vehicle!Chris Fox is a huge asset to the dealership😀

The service dept. employee whom I dealt with at Suburu was friendly, courteous and my car was ready to go in a very short time. Excellent service!

Everyone at this dealership was awesome. Best experience I’ve had leasing a car. Richard was very knowledgeable and helped us find the perfect Subaru for our family and budget. Would highly recommend.

The entire staff is friendly and helpful from start to finish. I am so happy with my purchase Its like being a kid again. I will not own anything but a Subaru from this point forward. FUN FUN FUN!

The staff was friendly, service done nicely, car wash is a touch I always enjoy and count on. It would have been nice if staff wore masks at least while dealing with customers just to be considerate of others and for a little more peace of mind.

As in the past, the service and experience was flawless! I was expecting a two hour wait and was out of the dealership in less than 1 1/2 hours. If i had known about the amazing service given from Subaru, I would have bought a Subaru years ago!

I leased a vehicle while previous ownership and have nothing but great about the entire staff and process then. Today I called to schedule regular maintenance service and ask a few questions. Everything went well until I asked if I could get shuttled home, 5 minutes away, so I could get my sons work to go to work, the tech ignored the question twice and offered additional services twice. While this may seem like nothing (and it is), and from the reviews I read, it makes leery about how they do business now and if I want to get into a new lease with them once mine is up. Ill definitely look around first. If they cant give me a simple no for an answer, they probably are not willing to be upfront and honest.

We had a great experience with Marcell and Jesse they were very fun to close on our son’s car. Waiting to buy a car can be long sometimes, but they were both super fun to talk to, and made the experience great!!

I worked with Rachel in the service department. She was super nice, honest, and communicative. All of which I never expect when getting my car serviced! Thanks so much for your help!

Always friendly, courteous, and timely. I have never left without an update from the Service Representative. Great car, great people.

The service department is fantastic! The staff went above and beyond to accommodate me (being on crutches) and made sure I was comfortable while I waited for my car to be fixed. Super friendly and knowledgeable also. Thank you Rachel!

I had excellent service! Very friendly and helpful!! I recommend this dealer, and will shop there for my next Subaru

This is my second time working with Subaru and I’ve enjoyed it each time. They were fast and ready to go. Stephanie did a great job helping me and getting me where I needed.

The service advisor was extremely clear on what needed to be done, and directed me to a nice waiting area. I was barely settled in when he came by to tell me it was completed.

Although the service was fast, I found the cover of the cabin air filter lying on the floor in the car. It made me question whether the oil change, tire rotation, and multipoint inspection was done completely and thoroughly. Kind of frustrating given I paid $80+.

Our saleswoman, Patricia, took time to show my 85 year old mother 5 used cars, different models. But all within her price range and style that she wanted. She let my mom drive each car. She was friendly, patient, and knowlegeable. The experience was very satisfying and truly enjoyable. Kenosha Subaru has a comfortable nd inviting environment with no pressure sales. They had a lot of inventory to work with too. My mom will be telling all her friends where she bought her new (used) Subaru! We highly recommend Kenosha and Patricia!

Ziegler Subaru has great customer service and good prices. I would recommend you try this dealership!

Everyone was friendly. Service was quick and affordable. Settling up the appointment online was easy and the customer lounge was comfortable.

Everyone here is always really friendly and eager to serve. Ive never had any problems and the service is fast and efficient.

Ziegler Subaru is the best dealership around. Friendly salesman and courteous staff . I bought a new Subaru and couldn’t be any happier. Thank you .

Found the car we wanted and everything went well until meeting with the finance manager. Zero people should tolerate disrespect. Someone whos disrespectful will never earn my business. Had 40k for a vehicle and because he wouldnt take $200 off he became disrespectful. Wouldnt ever recommend anyone working with them. Terrible way to do business. Scroll a few reviews down and a lady posted an absolute direct review of how the experience was. She couldnt have explained it any better

Visiting this dealership was a terrible experience. I had contacted them regarding two specific models I wanted to see side by side and possibly take a test drive. They contacted me and told me that both vehicles were in stock, and set an appointment. The day of the appointment, I called to confirm that they in fact had both vehicles in stock, and the guy I spoke with said they definitely had both vehicles there.We drove nearly an hour to get there. When we arrived a young salesman with glasses, forearm tattoos and a terrible attitude was standing outside.When we came in, and told him again that we had an appointment, he did not even ask which vehicles we were there to see, and had no interest in finding that out, despite our asking him - don’t you even want to know what we are looking for? He insisted that we give him a drivers license and he refused to say whether or not the vehicles were in fact there unless we gave him a drivers license.As soon as he had copied the drivers license he admitted that they in fact had neither vehicle. But he could show us other vehicles. He was very disrespectful and condescending.It is very rude and a bad business practice to set and confirm appointments with potential customers and waste their time. We have been to many dealerships and we understand that stock is low everywhere, there is no reason to lie and treat customers with such disrespect and use a sleazy “bait and switch” tactic especially when you do not have inventory.We would have appreciated simple honesty and they could have notified us when the vehicles were available to look at.We felt comfortable coming here because we know several people who have purchased cars here and the dealership has good reviews but this was a terrible experience and the way we were treated was extremely disrespectful and this salesman reinforces every negative stereotype of car salesmen.

Unfortunately, we had a poor overall experience that was very much avoidable. We reached out with interest in a newly listed, used vehicle. Very good initial reception.Despite a delay in receiving a complete Carfax report, delays with a complete vehicle inspection (causing some buyer uncertainty), receiving the lowest trade-in offer of multiple sources, changing our salesperson during the process, and an unwillingness to negotiate...we still tried to work out deal.We increased our offer twice, and our offers were declined. Thats just business, which we understand, so we lifted our hold. The issue is how things were handled after...Within the hour, we decided that we would make a full asking price offer, assuming we can see the completed inspection as available (was supposed to be completed the previous Friday). Josh/John said they were going to show the vehicle to someone regardless and get back to us if still available, acknowledging we have still not seen an inspection. Thanks, but no thanks.A weeks worth of communication for all parties involved and still have not seen an inspection report. We opted to move on.. Poor business principles given the circumstances. Blessing in disguise this didnt work out. Kaelie was great to work with, for the record. I normally dont leave reviews, but hopefully this will help others.

Staff is very friendly and the process went really smooth. Thanks again Zeigler Subaru in love with my new 2022 Impreza.😊

Reid and Mike (GM) were great to deal with from the ordering to delivery of my vehicle.

You guys the bestI don’t know who clean/wash my interiorjob that to the excellentthank you very muchmy car looks like a brand new caryou are the oneI live in Chicago land driving 45 minutes do you job but I will never go anywhere else

I really like this place. Great staff all around. I even take my wifes Ford here over local Ford service centers. They may not always have the part we need in stock, which I understand. They specialize in Subaru. Its all about the quality of service. In regards to my BRZ, theyve always done a good job with preventative maintenance. I will continue to allow Kenosha Subaru to work on my vehicles.

Great service. Everyone understood exactly what I needed done. Was done right and fast.

Had the best experience at this dealer, I worked directly with Nia the finance manager and Reid the salesman. They were both very positive, personable, fast, efficient and not pushy. Everytime I called the dealership and asked for Nia she always ALWAYS answered the phone. When I showed up with my trade in they gave me an amazing amount for it. I got the vehicle I wanted which Im very satisfied with, Reid was awesome, very personable, funny and very laid back. I had such a horrible experience at my last dealership, stood there for hours, was misserable, felt forced and when I left I felt like I just fist fought like 10 ppl LOL. Not at Zeier of Kenosha. I was in and out of there in less than 3 hours I had such a great time they were quick had everything ready for me not one issue at all. Plus my wife drives a subaru and will most likely end up purchasing her next vehicle from them. I highly highly HIGLY recommend. And shout out to the GM for giving me a great deal on the trade in as well. You guys are awesome thank you again! I look forward to giving you all my future buisness!P.S. they also didnt ask me to leave a review. Always hated that LOL

The service experience was excellent but the payment process was not very cordial.

I test drove a minivan. The salesman was very friendly in the beginning, but after the test drive, the haggling began. I pointed out some work that potentially needed to be done and I felt like he was trying to sweep it under the rug. He said that there was no warranty for the minivan even though over the phone I was told that there are a range of warranties depending on finances. He said that someone was coming in the following day and agreed to the internet price so if I wanted to have my own mechanic check it out it had to be done ASAP and if I wanted to, I could make a $250 refundable deposit and they would hold it for me. There were a lot of holes in what he was telling me whether or not any of that was true.

My husband and I had a great experience at Kenosha Subaru. Our sales specialist was Reid. He was very helpful once we told what we were looking for . He took all the time we needed and answered all of our questions. And Omar was also great. Explained everything very well. We are very happy with our buying experience.. Thank you Reid and Omar.

Great service, friendly sales people who worked hard to quickly get us the car we wanted.

Very friendly staff. Everyone was wonderful. No pushy sales folks. Nice inventory.

Made appointment for an oil change and tire rotation, arrived early and they got me right in, did the work quickly and correctly, and got me on my way. Fast and efficient service.

When it came to the paperwork I was directed to Jesse Matos.Initially Jesse seemed great, until I denied the extra packages that he was offering. I had already discussed my budget with him and that he didn’t need to try to sell me on anything extra, which he proceeded to do anyways. I listened to his spiel and again, reminded him that I was happy with where my monthly payments were at and that’s when his tone changed, and he became rude. He was overly pushy, disregarding what I had already told him several times. He started making remarks about how I seemed to be “very reserved” and asking if I know someone in car sales, have I had a bad experience with people trying to get over on me at dealerships, etc. Despite his behavior we continued, and he shared what my interest rate was. Unhappy with the rate, I asked to see the documentation of my credit pull because I was surprised and was expecting something lower. He refused to show me the document and brought me a generic piece of paper with what my possible interest rates could be. He gave me the higher end of the options and had took it upon himself to add .4%. When I asked him about it further, he stated, “we need to make a profit,” and questioned me saying, “you don’t work for free do you??” So not only was that extremely unprofessional, he also did not check over the paperwork and had the completely wrong bank on my documents! When I pointed it out, he took no accountability and blamed it on another coworker. The Kenosha Subaru website states that the sales staff is there to make your auto shopping experience fun, easy and financially advantageous. Jesse Matos’ performance directly contradicts that, so I’d highly suggest working with someone else to finalize your purchase!

I had a great experience at Kenosha Subaru. After being in a car accident and having to buy a car on short notice, Jim found the perfect used car for me. The staff was very responsive and attentive throughout the whole process. Omar was a delight to work with through the financing process. Even after the purchase, Jim was very attentive to us. We will continue to visit them for service and maintenance.

Aaron B. In the service department was outstanding friendly and courteous to all of our needs! We were in and out of there in 45 minutes with a clean car.

This dealership has definitely nailed down the key to a blissful purchasing experience. Usually I dread going to the dealership to buy a new car, but Kenosha Subaru made it a super easy, chill and quick process. Their service center is also one of the nicest ones Ive been too and Im speaking about the staff and the facility. Keep it up Kenosha Subaru, you make me feel like royalty when I come in and thats the kind of world class customer service everyone should experience. Thank you!

Quick service. Nice waiting room. Polite staff.

Adam in the service department was very professional and kept me informed of my cars status. 5+ ⭐⭐⭐⭐⭐

Repeat customer. New sales team was great to deal with, service had always been 5 starts.

The staff was very professional and handled everything at the level I was told that the dealership would. NO fuss, no muss. Very helpful and easy.

Very efficient process. Great car wash.

I got a great deal today at Zeigler Subaru of Kenosha. I turned in my 2018 Impreza and left with a 2022 Impreza Sport--with sun roof! Lori Gilland was great at explaining everything to me. John worked the numbers, and Nia got me through the paperwork with easy. An awesome team!

Had a really enjoyable experience really nice people and very u derstanding

Amazing dealership with an amazing staff. So helpful, and knowledge about their products. If I could give them 100 stars I would. I highly recommend buying a car from Kenosha Subaru.

The oil and filter change was done in under an hour, as well as, some minor warranty work. All of my questions were answered courteously and promptly.

They treated me fairly and went above and beyond for me. Thank you Kenosha Subaru!

Couldnt be happier with my experience here! Patricia worked her hardest to find and get me the car I wanted when cars are hard to find!

I just bought my beautiful Acadia at Subaru Kenosha yesterday & I cannot brag enough about the staff!I love my safe, reliable, and super sleek SUV but it’s truly the staff that deserve 5 ⭐️! The transition from my old vehicle was done with no hiccups & timely!They were all personable & patient with some of the humor we were looking for along the way (I’m very picky!)But again great experience! I couldn’t recommend them enough!Ashlee N.

They pulled the old bait and switch. Called in to see if their WRX was still on the lot and available; sure enough it was…Until I got there a half hour later and it was sold and they tried getting me into a used car.

Great place to shop for a car. Very knowledgeable staff who is willing to work with you and listen to your needs. They also run a fair price match for similar vehicles within a certain radius.I hate car shopping, but buying from this place made me feel good and left me feeling I got a great deal on my car!

Great and friendly service, every time!

Paid for a full safety inspection and picked up the next day. I expected to be able to have a conversation with someone who knew details about the inspection. Instead, I struggled to get any information at all out of a service advisor who didnt know specifics about my vehicle. As we talked, his answers become shorter and he provided less details. I got the feeling that once he realized I wasnt going to be paying them to fix the vehicle, that he no longer wanted to discuss the inspection with me.My inspection results included several unexplained diagnosis, such as a faulty water pump and head gaskets leak, without evidence or reasoning. I had specifically requested details about the structural integrity of the undercarriage, shock mounts, suspension end points. I was not provided sufficient explanation or details, considering I paid extra for a more detailed inspection.Update: the report was wrong and contained several high dollar repairs that were unnecessary and would not have fixed the actual issue. Had I allowed Kenosha Subaru to go ahead with repairs they suggested, I would be out over $5000 and the issue that was ACTUALLY at fault would not have been fixed still.Update 2: Contacted by Service manager. The explanation was that the mechanic was trying to save me money by suggesting the vehicle safety inspection instead of multiple diagnostic inspections. This would have been great, if the primary diagnostic task would have been completed correctly. If a vehicle safety inspection was not going to lead to a diagnosis of the primary issue (overheating), than it was not a good recommendation. I was left with a lot of vague information, when I wanted specific information to begin with.Bottom line: the mechanic missed the reason for overheating and suggested the water pump was bad without evidence. Better communication about what would and would not have been included in the diagnostic and full safety inspection reports could have helped too. Part of the service advisors job is customer satisfaction, and the guy I dealt with seemed uninterested in ensuring his customer left satisfied. The service manager was professional, reaching out to discuss the issue. Nothing specific was done to resolve the issue, but at least he investigated.

Fast and friendly! Extremely respectful and kind

The service department staff is always welcoming and attentive to whatever needs I have had with my Subaru. Pricing is a little higher for some services compared to smaller garages in the area. However, being that they are Subaru experts, there is a peace of mind knowing they know what they are looking at and looking for within my vehicle.

I came in ready to trade-in my leased Impreza. But there were some circumstances, but 10 days later I have my brand new Crosstrek. Great service and humorous staff.

I cannot find my first review so I am making another. At first we gave a 5 star for the salesman Anthony. Everything was great, he was great and we had no issue until later. We bought a used Honda Van from Kenosha Subaru in September 2020. This van was missing the 2nd key, owners manual and a head rest for the middle seat. We were told they would contact the previous owners to get the items back. We were told by Anthony he would hand deliver these to us once they came in. Well it is now April 2021 and with numerous phone calls and laughs saying ya ya we are contacting the previous owners we still have not received ANY of these items. With winter approaching and this van not being remote start we ended up buying a 2nd key and just recently bought an owners manual. I am still trying to get a head rest. Very disappointed in this place. We will never go back to buy any vehicle from them again. If we could we wouldnt even give a star.

I bought my Crosstrek Sports car two weeks ago and Joshua was the one who helped me found my ideal car. I came in the early morning around 7 am. Test drove two different cars and Joshua carefully explained the difference between the two cars based on my needs and wants. It was the fastest process I have ever done, in terms of buying a car. I was scared and hesitant but Joshua did a good job of explaining it all to me why I need to pick the Crosstrek Sports 2021. It was the best decision I have ever made for a while. The finance manager Aaron too was knowledgeable, fast, and nice to their customers. I am very impressed with the customer service and I felt good being their customers. They are honest and they follow through with their promises. I have been telling my friends how professional and trustworthy the Subaru Kenosha dealership people are. In times like these, this is the company you would want to give your business to. Keep it up, Joshua and Aaron!

First and foremost, their customer service is fantastic and they make you feel like family! They check in occasionally and offer great amenities (comfortable waiting area, WIFI, coffee bar) while waiting for your vehicle to have an oil change completed, or even offer a rental vehicle for the day to allow services to be provided while youre at work. I initially came to Subaru Kenosha with the intent of looking at vehicle ideas I had been searching online. I scheduled an appointment and was given guidance on what I should bring with should I decide to buy when I came. I made the preparations (title in hand, car cleaned out) expecting to only look at a few vehicles for ideas, but ended up driving a new vehicle home that evening (and I do NOT make major financial decisions lightly!). Stephanie (if I recall correctly) asked what I was looking for and discussed several selections before taking us for a test ride in one that met my requirements. I fell in love to say the least! I was able to streamline the process due to recommendations when scheduling my visit and walked away with a car Ive only dreamed of for years prior. I drive this beauty 40 minutes to and from work each day and I couldnt be more grateful I decided to buy! They really take care of their customers and Subaru provides excellent products. Id give more stars if I could!

First class, affordable service.

Great customer service and great, quick job on my Subaru.

Stephanie and Derek were amazing to work with! They made the process so simple and fast! Thank you guys!

Very good service people

Kenosha Subaru is amazing! Adam B. Has been taking excellent care of myself and my car for the last year. Highly recommend their service.

Had the most amazing experience with Nia. The minute I walked in the door she went above and beyond helping me. I came in knowing what I wanted and she gave me just that. Highly recommend that if you’re looking for a Subaru, she’s the one to ask. Very happy with my new car.

My car had a warranty issue that was going to be in shop for an unknown time. They gave me a loaner and went above and beyond to make sure my holiday plans stayed the same. This required putting some heavy mileage on the loaner vehicle. Now I’ve always had excellent service from this dealership but this experience was more than any of my expectations. The service adviser Ace was understanding and truly showed he cared about Subaru customers. With this experience, I will be a lifetime customer. Thanks Kenosha Subaru!

I purchased two brand new cars on April 5th, 2021. I also bought an extended warranty and the ceramic undercoating. I was so dissatisfied with the cars I have since sold one and am considering selling the other. On April 20th (almost two weeks after the purchase) I asked for a refund of the extended warranty and undercoating. Two days later Derek Wojceichowski from the finance department asked for a picture of the odometer and said he would email a cancellation form, the odometer picture was sent via email that day. Several weeks went by without hearing back. On may 14th I emailed again to ask about the status, on May 17th Derek said he was “ awaiting a email from my accounting manager to check the status of the checks”.It is now June 20th, two months after requesting a refund, and I have heard nothing and seen no refund. This is unbelievable. I will absolutely be sharing the experience I’ve had with subaru and specifically this location with every single person who will listen.

First review appears to have been removed, not by me.Avoid, if you value hassle free service.Update: In retaliation for leaving critical feedback on this dealership, Mike Bihun, General Manager posted my home address on Facebook. I have notified Subaru of America’s escalations team and filed a complaint with the Wisconsin Department of Consumer Protection. I’m not sure if this is illegal, but it demonstrates poor judgment and a lack of professionalism and carelessness when it comes to data privacy.It took him over 3 weeks to call me directly, but after the staff completely mishandled the situation on this third incident, I informed him I would no longer be communicating with anyone there directly or returning to the dealership. The lack of professionalism is rampant at all levels of Kenosha Subaru. Mike Bihun’s behavior confirms my observation on why there have been issues on every visit.Zero accountability and zero customer advocacy, deflecting and blaming others including the post office, for an issue that never should have escalated in the first place is the kind of nonsense you will face here.The below is a brief history of the last 1.5 years going to this dealership:Jan 20201. Registered my car incorrectly. Had to go to the DMV during the winter and COVID. Wasted 3 hours of my life and countless phone calls. This took weeks of back and forth to remedy.April 20202. My car was left completely greased up after a service and Kenosha Subura had to replace interior trim pieces because of large scratches left by the technician.May 20213. Performed services work that was supposed to be covered under warranty, charged me for it anyway. Still waiting on my refund (05/18/21 Service date) 3 weeks later. The service Manager Matt told me he had my check on his desk for over a week. They couldnt even figure out how to simply refund my credit card.Subaru of America escalation team told them I would be at the dealer to pick up my check. I got there, no check. No clue whats going on. The general manager blamed the post office and took zero accountability for the situation. Hes really great at staring at the floor. Also the assistant manager told me the previous day they would cancel the check in the mail and deliver me a new one to my house. I thought that was a really great gesture on his behalf. But it was a LIE, and this guy had nothing to say for himself either.Staring at the floor must be part of their customer service training because thats what this other guy did too.The management is apathetic and simply lie to you to get you off the phone... Theyre even classier in person, (sarcasm) and the service department has severe operational issues. You have to escalate issues to Subaru of America for any traction. Its a complete hassle. So disappointing.I wish I could give no stars...

New owner now charging a fee for using credit card. Just lost this customer

I brought my vehicle for service to Kenosha Subaru recently. Best dealership experience yet! Car had a noise that required me to leave it there to get fixed. I was offered a loaner vehicle which was new and clean. Ace in service took real good care of me and did a great job explaining everything. When i came to pick up my car it was ready and the process was super quick. Absolutely no complaints!

Always a great experience!

Jeff Vedder was very helpful and was to help fix a minor problem for me while I was there. Was in and out in no time.

Most of the time I absolutely dread going into a dealership looking for a car. I compare the normal experience to getting a tooth pulled with no pain killers. My experience with Kenosha Subaru has been nothing short of the best experience I have ever had when purchasing a vehicle. From the friendly, no pressure staff to the final signing of he papers the staff at Kenosha Subaru are by far the best people to work with. If anyone wants to purchase a Subaru, this is absolutely the place to go to.

Service was fast, friendly and courteous. It was easy to set up the appointment online and there was minimal need for interaction.I will definitely use them in the future.

The staff were friendly and knowledgeable.

I enjoyed the laid back atmosphere of the place and the staff were friendly enough. I still have to get a couple of small things sorted, but overall it was a good experience.

Wyatt was very professional, very knowledgeable

Ace is the best service writer in the business. They will get you in and out in no time and help you stay on your budget. He is awesome!