If your in a hurry forget it. Getting Alex on the phone is a waste of time. 10 hours of extra driving back and forth because he won’t get on the phone. And when you do he hangs up because he doesn’t understand English 😳When it is time to load get ready for Venezuela time. 15 minutes you will here many time. My appointment was 10am but finally got loaded at 1. Last time we off loaded for a poker run it took 4 hours of waiting just to put it in.
They say they have a ramp, it’s blocked by boats on blocks. No contract no membership papers…. How do you verify insurance? Workers did not believe I had membership. Wouldn’t haul my. Boat out. Try to get water for yacht and they chase me off. Only one person whole marina on weekend. Never answer phone and does not speak English well if at all.
Reserved a haul out for a clients boat survey using my credit card. Explained at time of reservation card was being used to reserve and the client would be paying. Prior to the appointment the haul out was cancelled. My card was charged anyway and they are refusing to refund the charge.Beware. They are not reputable. They knew the card was being used solely to reserve the time. Now he says You reserve, You pay. BEWARE!! BANDITOS!!
The only full service marina in the keys that doesnt waste you time or your money
Very busy boat yard, expect delays in getting a haul-out time. Once in the yard the staff running the travel lift and blocking boats were excellent and very accommodating.
I rented a rack from Key Largo Harbor Marina. After my stay I was told three times I would be credited back my security deposit. It has been months and I have not received my deposit back. I continue to follow up and continue to be lied to. If management sees this please call me to rectify this. It is not fair that you keep money that is not yours.
Good and friendly serviceGood place to fuel up.
Easy place to gas up the boat. Sometimes you have to look around for who is working.
Nice place easy process
Superb care for my boat. Nice service
Good service. Helpful people
Came into the marina needing fuel and needed someone to help us grab our doc line. It took a while but he finally came out it’s very narrow channel and he had an attitude just a hold on line it was high tide we were way above the dock to jump. We later found pilot house marina much friendlier staff very helpful better channel I highly recommend them over Key Largo marina
The yard is very clean and Alex was very helpful, courteous and knowledgeable
The owners and crew here are the most accommodating marina ever. They truly understand their charter company customer base, they got our boat out of the water and back in same day, meeting our every need for a fast turn tough fix.
8 to 5 great service
I have had a nightmare experience with Alain and his brother Chris. I took a boat to get bottom paint and was quoted a price over the phone. When I arrived with the boat the price went up 20%. Since I was already there I accepted the price and picked out a color. I was promised it would be ready in 3 days. After 7 days I popped in to look at the work and pick up the boat. It had not even been primed. I was promised it would be ready in another 3 days. After 2 days I was called to say the color I selected was not made anymore. Why they figured this out so late was upsetting. Alain volunteered to discount the bill for the bad service. He called me a few days later to say it was ready and to pick it up. 2 days later I went to pick it up and Alain was not there but his brother Chris was. I asked him to put the boat in the water and to ask Alain about the discount. He refused to call Alain. His attitude was very hostile, and I was fuming by now. I decided to pay the bill in full and not have anything more to do with them. He then said he would not release the boat to me and I was to return to key largo when Alain was working to get it. I have never been so livid in years. This is the first on line review I have ever done. But this needs to be heard.
Easy to get along with understanding the situation and willing to work with you
Had to haul our 20’ wide catamaran (tight fit) to effect some drive repairs. I was anxious about hauling in the keys and expected prices to be absurd. Alain quoted a fair price over the phone but to my surprise when we arrived the paint special they were having was similarly priced and include the haul, launch, block and labor! You do need to purchase paint from the yard but the prices are normal.I was able to fix my drives while fresh paint was applied and we were on our way in 5 days. It would have been faster except some parts delayed us over the weekend.We did have a slight hiccup, the yard was going to order anodes but we’re unable to get them in time.I would go back but make sure to order your parts or ensure that what you need will be available.
Had a blast aboard the Lethal Weapon with Captain Pete.
Great team at KLHM Alain and his office team provide customer first experience. I have been a customer now for 5 years.
Took my boat in for fiberglass repair, bottom paint, 100 hour check. Unlike most places in the Keys, they went to work right away. Prices were very fair and work outstanding. Hard to find quality service in the Keys sometimes, but this has been perfect. Staff is so helpful and I totally recommend.
Good place to keep your boat
Had a great time
Would give 5⭐ if it wasnt so crowded!
My boat trailer was damaged by the workers in the boat yard. They apparently tried to move my trailer and boat by using the trailer safety chains rather than the hitch. They admitted they broke it when I picked up the trailer. Then they promised to fix it the next day- which they did not. My emergency brake cable and the trailer safety chain were completely broke. They did put a rusty vinyl torn safety chain on from another trailer in the boatyard, and told me they would send the parts to me quickly. After 4 weeks, I did the repairs myself, and purchased the needed items. I sent the invoices, but they still refuse to pay.Although a nice facility, I would not use them again, nor would I suggest anyone trust their property with them. They do not keep their word. Gene Carr
Want to see how to boat, come & admire all the fantastic personal boats.
Best boatyard in the upper Keys. They went out of their way to launch my boat on a weekend day when weather was blowing a near Gale. Hard working crew, good prices, and quick turn around on bottom job.
Weve found the new management of Key Largo Harbor Marina working hard to please. We were leaving as what was left of Tropical Storm Erika was approaching and they were busy adding supports to the boats in the yard. The place is a nice clean place to store your boat, its not a flashy destination port with over priced wet slips. Our dry storage is competitive with mainland rates and yet were just minutes to some of the best fishing and snorkeling destinations in the keys. While researching this marina I found that at least two of the one star reviews on Google come from folks with suspicious profiles with only one review and no activity. Not everything you read in the Internet is true! Ill update my review if anything happens to change as choosing a place to trust with your boat is an important decision.
They contract with uninsured workers to paint your boat. This is a large liability placed upon the boat owner.
Great place. It is under new management. Very clean marina. New owners are very nice.
Great Marina.
I have been trying to contact somebody at this marina for the last two weeks with no luck voicemail is full don’t know what to do besides drive two hours to see what is going on with my boat very unhappy with the situation. I call Rafael on his phone and it goes to voicemail which is full also no return calls and text no response either way. Pitiful
It is great how this marina has improved in such a short time, they have good price gas, a nice convenience store and amazing staff! I am thinking on moving my boat there, they have very good options for boat storage also!
Worst place to take your boat.
Check your bank statements, this Marina has been charging people’s credit card 2 times a month.I was notified by my bank of the multiple monthly charges, one month they even charged 3x.
Good service fair price
Great staff, wonderful location and competitive prices
Very good !!
I went to get a boat from this place. I told them I was able to get there about 4, and arrived 4:06. They refused to load the boat, so I offered them $100 to do so. Nope. They are spiteful vindictive people that have no business in this business.
Fantastic customer service and great security
Friendly staff. Reasonable price.
Called asking if they had a boat ramp I could use, they dont but suggested calling Caribbean Club
Peaceful, beautiful, clean marina.
Oustanding place
Great staff, very friendly
You should answer your phone once in a while or at least check messages! Oh, you cant, your voice mail is full
Left us waiting for over one hour late to open ramp
Love it.
Money Mongers...not boaters!
Great marina
Excellent. Very professional. Very clean
Really nice area🇺🇲
An unbeatable service and attended by its owners
Excellent I loved it
Many boats well located