Do not buy a laptop on Black Friday sale throuh HP store and nessicarily expect it for Chritmas.I bought a laptop during Black Friday sale Nov 17, 2020, to give my son for Christmas. It was promised to be delivered before Christmas. I recieved an email Dec 18 saying they would not be able to assemble the laptop until Dec 29. I called to see if they would substitute another equivalent value laptop they had instock and expedite it to me for christmas at the same price. After 4 calls and 3 disconnects while on hold I reached them. They said no to the substitution and offered me a $20 discount on one that would be delivered Jan ??, 2021. I cancelled the order and am heading out now to buy a laptop a few days before Christmas.

Ive always preferred HP computers. However, my last laptop crashed on black Friday and I grabbed an inexpensive replacement; HP15-bs2xx, After looking at the model number, I cant help thinking the name fits perfectly; at least the bs part. This is the worse laptop ever. I get locked up constantly or just halted and programs shut down. Its like a throwback to dial-up, when I go online, especially opening my email to send a new email. Switching between Excel files is also horrendous. I cant wait to get my previous laptop back, but my tech has health issues. This is the worse ever! I wanted to return it from the beginning, but I was busy at work. I wish I made the time; its next to useless.

Ill never buy an hp office product again. Both of our Officejet Pros are unreliable and the chips for selling proprietary ink and printheads are an unconscionable scam disguised as quality control. Stay away unless you like to pay good money for never ending frustration.

Unreliable company