I like the placeMe and my kids enjoy every momentThe employees nice and helpfulGood quality and quantityYou should visit

I enjoyed testing out the gaming PCs from brands like Alienware and ASUS. Theres a great interactive area to try out VR and the latest games.

First, love, love, love the Surface Products. Have a Surface Go. Coming into the store is fun and interesting. The Surface Book is gorgeous and am very tempted. The display is breathtaking. Sales associates friendly, knowledgeable, could not do enough for you. They offered drinks and the use of an XBOX for my companion. Disappointed I did not purchase my Go there as they sometimes offer free add ons. A free sleeve was being offered today.

Everytime I come here there is great customer service. Bought my Xbox One at the opening of the store with a bundle that was well worth the price at the time, and won a Forza 7 tournament during their Xbox One X launch festivities. Devon is the guy that always helps me out, a great guy!

Really helpful associates, answered every question I had.

Had an appointment and stood around for 10 minutes before I was approached to check-in. Then waited another 15 minutes before I was called up. The staff was helpful and replaced my device. But thats more a compliment to Microsoft corporation and less to the staff at this store. I will say, I cant step into an Apple store for more than 60 seconds before an employee asks how they can help. Microsofts store has more to do and is more entertaining, but the service needs to improve.

A huge thank you to Tara and the microsoft store. For over a year we wished to purchase a device but had to build our credit in order to finance. Huzzah we finally did it and we walked away with a beautiful surface laptop 3 (in sandstone color) for my lovely wife. I am very happy and grateful for all the attention to detail Tara gave us during our visit and the other fella for all his talk about Halo and master chief.I felt appreciated and wanted as a customer and we left with the perfect device.

The customer service in this store, and Microsoft as a whole, is absolutely awful. It surpasses Verizon, which up until now, I thought had the worst customer service. I preordered Surface Laptop 3 and received it the day it came out via the mail (October 26). In January 2020 my laptop stopped charging properly. I tried calling Microsoft and the robot kept hanging up without connecting. So on snowy Saturday, I decided to drive hour and half to King of Prussia. The people at the store looked in the port and told me it had water damage. I said “what”? They said my brand new laptop had blue stuff in the port and that meant it had water. I know there is no way that could be possible. It was frustrating because the laptop was just not built well. They advised me to send it in and I did instead of paying 550 to do a out of warranty replacement. I was ready to just pay there but I went with sending it in which the store did on my behalf. They told me Microsoft would contact me if they can’t fix it and I could pay then if anything. After 2 weeks I get the same laptop back without maintenance or replacement. Microsoft never contacted me. I also did not receive my charger back which I left with my laptop at the store. I called Microsoft and I ended up on the phone for 4 hours where guys transferred me 5 times and saying “I can’t hear you clearly let me call you back,” which they never did. So I called the store and I asked where my charger was. The manager talked down to me and said we don’t process changers. Why didn’t anyone tell me this when I left my laptop there to be shipped out? The guy was so petty, he hung up on me then when I called back he picked up to hang up again. I had to call a different department to get back to him to send me a charger.Do yourself a favor and stay away from this store and Microsoft hardware. You’ll save your self the headache of having to deal with faulty products and customer service.

Malcolm was a cool dude. Extremely helpful in guiding dad get his Note 10+ step by step. Wanting us to get the best deal possible because dad wanted to trade his old Samsung phone from our carrier so Malcolm advised us to head to T-Mobile first. I am glad that we did not give our money to T-Mobile. They treated us like a dirt bag because of better competition. So we went back to Microsoft store and started the process. Even after the store closed and other employees were heading home, Malcolm was not forceful to scurry us out. His patient was top-notch even I do not have patient to help dad sometimes. 2 thumbs up. 👍

The help could have been happier

I just had the greatest shopping experienced of my lifetime. Rhana was the best. Thank you so much for what you did.The owner/operator

I went in here, discussed my business needs and and asked the salesman to have the business team get in touch with me so we could put together a rollout for my small business. I have yet to hear back from them. I ended up rolling out Chrome Enterprise for all of my business users instead of Windows surfaces as a direct result of the (lack of) interaction with this store.

Great! The representative that I have the pleasure of meeting whose name is Rhana was delightful professional, courteous, and patient. It fantastic toiling workers working and smiling, especially in an economy that is designed to keep the workers poorer than their parents because of the greedy fat cats whose conscience and the heart dont work anymore.

I, myself like All Microsoft products. Just went in to get a little bit of information for my next purchase. This location even has classes to learn how to use the software etc. Moreover, kid friendly too for classes. Check it out.

This is the most friendly Microsoft store I have been to. Workers are great and the environment is comforting. Theres enough walk room and station to enjoy the area and see the hardware in action.

Great deal great service. Rhana made me feel like I got the best deal ever. I highly recommend them

I definitely prefer Microsoft and Google over Apple. At this store, the staff was knowledgeable and friendly. The equipment was also quite cheap. I was able to get a laptop that could read my fingerprint and does everything I need it to for only $400. Microsoft Office Suite I got for free for my school, but you cant beat the price for a full-blown laptop. Also, my first one got some damage and stop working properly, and they made replacing it thanks for the warranty I had completely painless.

Seems like a poor attempt to replicate the success of the Apple stores. It seemed like there were a lot more things here in the past. Seemed like it was just Surface laptops and the like. I ended up just getting a charger for my cell phone. Every employee greeted us and offered to help - that was a plus.

They were very helpful. Friendly and knowledgeable. Studio all in one will be great for the office.

I met with Eileen. She was super personable, great personality, and not to mention helped fix the problem with my surface go..Thanks Eileen!! You rock

Sheldon at the MS store went way above and beyond to help me get a laptop that was out of stock by taking down my contact info and reaching out to me as soon as one was available!I was in the mall wrapping up my holiday shopping when I saw the store and decided to stop in.This was my first time at a MS store and I wasnt sure what to expect, but my experience was unbeatable and I will definitely be recommending them to my family, friends, and co-workers for both Microsoft and Dell products.Thanks Sheldon, Merry Christmas and Happy New Year!

This is a cool place. Its more user friendly and approachable than the Apple store. The VR demo is fun. The staff are friendly and helpful, but more importantly they are knowledgeable.

..very helpful staff, clean and well organized store. Can probably take care of all your Microsoft needs right there. I had a security code issue, so I took my laptop there, and I was out in 15 minutes Their competition is diagonally across from them, ( the Apple store ).

I wasnt ready to buy and was just shopping around when I visited, but the staff were very helpful in providing feedback about which laptop might be the best fit for me, and they offered assistance right away as I entered but I never felt pressured or harrassed at all.Ultimately I ended up buying what they suggested while I was closer to the Microsoft store in the Christiana mall but I will be sure to go back here in the future when Im looking for new devices.I love the fact that you can pick the laptops up, unplug them or move them around without alarms going off, take a seat (they have stools at a lot of the laptop display tables) and check that the laptop feels good actually sitting on your lap.I wasnt looking at a gaming machine but thought it was awesome that they had display devices up that kids were using to play games on.

The best customer service experience I have had anywhere! I walk in with a standard greeting from an employee. I ask about getting my surface device replaced and the process was very smooth and I ended up with a higher end replacement device thanks to the generous staff! They made my day and the least I could do was write a positive review for the store!

So I bought a surface pro 4 a couple years ago. I now have an issue with it not turning on. I took it to Microsoft thinking they would look at it. I was told, “sorry we can’t open it up to see what’s wrong, but we can swap it out for a new model.” Highly disappointed with Microsoft. At least apple does a diagnostic on what is wrong with your device and doesn’t immediately go for selling you a new product.

Had a Surface Book that crashed - still under warranty - after diagnostics determined a hardware failure with hard drive - no data recovery. Needed working replacement immediately. The one I had is out of stock world-wide, essentially - due to new Surface Book 2 roll-out.Decided to upgrade to newer more powerful model unit - they deducted the full current retail cost of my original damaged unit from the cost of the upgraded unit - PLUS added student discount and extended warranty.Good solution to a Bad problem👍🏻

Elaine was awesome to work with. My surface pros life is coming to an end. She went above and beyond to show me around the store and let me know all of my options for a replacement

Great staff helped me with all my questions would definitely come back

Love my new Surface Pro! Everyone at the King of Prussia location were extremely helpful

Very cool tech but way to expansive. Also the employees arnt very kid friendly

Ive had multiple hardware and software issues pop up with my Surface Book, which I kind of expected to happen with a first generation product. Had to make a trip out to the store multiple times of course and was always greeted with a smile and how may we help you? The staff was always very polite, friendly, and genuinely wanted to help and make the experience as pleasant as possible. They would offer a beverage too as my visits usually meant that we might be sitting there for a while.

Best section of the mall by far they let you try out the Xbox one x and windows laptops and pcs

Love this store in King of Prussia Mall lot of Staff lot of help lot of games that the kids can actually play hands on everything and they sell all Microsoft products you can buy anything that you need and they do repairs or they show you how to repair, they also offer classes

Store should be more like Apple and be closed during this virus epidemic. Instead they demonstrate greed.

The experts are clueless. Pretend to know what they are doing. Four trips to fix outlook. Not fixed and all data erased. Their response Were sorry. Cancelled my service contract.

Went there for a free childrens programming workshop. If you have a child between 8 - 12 years, take them to it for a basic introduction to programming. It will demystify the science of programming which everyone would need in the near future.Also, had the opportunity to browse a huge selection of Microsoft computers and tablets, included those of some select third-party vendors.The representatives were knowledgeable and friendly. They even offered me water. Can you imagine? This is hardly done in the USA.The premises was clean and well lit and was relaxing to shop.

I feel like the Microsoft stores in general are like Apple store wannabes. This store i loved the employees. I had a problem with my power cord and they replaced it right away. I think some of the products there I could get for a better price. However I rather pay a little extra for knowledgeable employees and courtesy than get treated like a thief the way I did in target.

Its great you can play games on high quality pcs

One of my favorite stops in the mall. They always have the latest and greatest tech on display. The VR setup is great but youll need to wait on a line most of the time if you want to play.

Very cool place. They have lots of PCs from different companies all with unique features; desktops, laptops, all-in-ones. They also have a small classroom in the back for running semi ars on various topics. It was full of elementary school kids learning the new paint application while I was there.

My Surface died, but fortunately I had a warranty. Kathy at the store was awesome…She got me a replacement in less than 10 minutes and I was on my way. Remember to get the warranty!

Very helpful and friendly staff, there events are tons of fun (like Minecon Live). Ive purchased and had support here all were handled well and quickly.

Amazing best store for computer and tablet and cell phone needs. Xbox is the best console ever!!!!

They have the Virtual Reality game system set up. Its so cool. I highly recommend trying it out, even if you arent a gamer.

Great place to compare various MS Surface laptops and some events to learn.

I was helped by someone as soon as I walked I to the store. Ralph was quick to diagnose and acknowledge my faulty SP4 pen and replace it with a new one. Excellent customer service experience. And theres plenty of floor models available for all products including peripherals and dont forget about Xbox. Fun store.

It was a very nice atmosphere, all the employees were extremely happy to help with anything I needed, There were great deals too.

This store is amazing. I didnt know this place existed until my sons xbox started going nuts. Its cool when u walk in and all the tvs on the wall. The store reps were all super sweet. And they helped me w the xbox. My sons happy, im happy.

Only if there was an option to rank them a 0 star!Was nicely greeted by a sales rep, no issues there. Soon enough, this guy who claimed to be a manager named Jonathan made the entire experience miserable.The website didnt have a clear pricing guideline on the trade-in value and I politely asked him to consult Microsoft customer service for a possibility of an error on the pricing.I was straight up refused, humiliated, and the way he talked reflected a lot of arrogance and attitude.I refuse to give business to Microsoft and would recommend consumers to look for a million other alternatives!This store reflects terrible management that dont seem to care enough to acquire customers. Already feel bad for people working at this location

I could spend hours in this store. The staff is knowledgeable and the products are great; cutting edge technology, great aesthetics. This store is amazing and the products are far better than some of Microsofts overrated competitors (ahem 😒🍎).

We had a wonderful experience today with Colin aka Dr. Colin. He was able to answer all questions about our xbox and warranty issues. Thanks so much!

After purchasing a brand new surface book for 3000 dollars the screen started to burn itself (which is a design issue) I tried to get a refund for the device since I feared the device would do this again. After denying me a refund I reluctantly gave into a replacement device. The replacment device and some sort of hardware issue that caused it to crash every 5 minutes. Again I requested a refund after weeks of a frustrating back and forth with simple copy and paste responses from Microsoft I agreed to another replacement device as I am a full time design student and need a laptop desperately this replacement came with both a broken mousepad and a the right have the hinge doesnt latch complete and just be pulled out with ease. Ive been sent 3 broken devices now and they are still refusing to give me any other option other than another replacement. They are stealing 3000 dollars from me and there is nothing I can do about it.

Got a strange call from the number of this Microsoft store asking for someone, who was not me. Didnt even mention they were from Microsoft and kept asking me questions about this said person. I asked what it was in regards to and they said it was about a sony laptop asking me if I had one. I said no and they asked me what kind of laptop I had. I immediately felt like it could have been a fraudulent call and said sorry I cant answer that and hung up. I looked up the number and it was for this store. Very unprofessional. If you call someone tell them who you are or who youre working for.

Tried to call multiple times to ask a very simple question, kept me on hold for legit 15 minutes. Then an employee came on the phone and kept repeating the same sentence Hello this is Microsoft how can I help you today? I asked my question and he simply repeated that sentence 4 more times. I got frustrated and asked him if he was messing with me, he then said You are raising your voice, I am disconnecting the call. I asked to see his manager, he simply said no and hung up the phone. Microsoft is one of the top paid companies in this world, why do you still have garbage employees?

Very outgoing and friendly staff. Had us leaving with a smile!

Not as crowded as the Apple store right next door. But showcases all of Microsofts latest wares. The VR headset tryout is really cool.

Nick was so patient and knowledgeable during our visit! I would go to that store to purchase anything before I go to Apple KOP. Customer service at its best!

Helpful staff. I like that you can try out all the products in a comfortable setting

We were walking around the day we came to this store. Didnt even know Microsoft had outlet stores. I wasnt all that impressed, except for how they now really target apple. I liked the Apple store better, and I got rid of my iPhone twice lol. The new surface laptop look identical to a Mac. But our experience was okay. I felt stalked in there though. They wouldnt leave us alone, and I can tell you right now I wouldnt buy a computer from there. Id rather go to Best buy.

Theyre very highly skilled team and very friendly.

Well set out place. Lots of sales associatrs ready and waiting to help you! I found the store price though, but they got my attention for its class!

Top rated products, i just got the surface Pro X, amazing...... !

Bad service experience at the Microsoft Retail Store.I took my laptop there and the tech who attended my laptop told me initially he does not deal with acer laptops. Secondly, he did not seem like he knew how to deal my issue at all. He was very polite but seemed very incoherent.Well, Then I contacted the answer desk online and the technician who opened my case online took time out and went ahead and fixed my issue.If a person can fix the issue over phone or over remote assistance, I am sure it could have been fixed when I took it in person to store if the tech are knowledgeable.

Cool store that shows you a variety of gaming platforms as well as their latest PCs. But the staff rarely interacted with us or even see if we needed assistance.

Great place to get computers or vr sets. They also offer small partys for children where they bring out some X-Boxes and let them play. Overall great place with friendly employees.

Im a big fan of Microsoft and this was a really cool place to go.

The daily seminars are very well run.

Great place! Great service from the staff.

Great. All the cool Microsoft stuff in one place.

Had a horrible experience at the store. It’s very sad because my laptop cost me $3k and I was dismissed and laughed at by the assistant store manager Sean Lee when attempting to address my damaged charger. A charger that I paid $100 for unnecessarily because it should have been covered under the warranty according to Microsoft customer service. Frustrated

Beautiful place. Was seen an hour after my appointment in a relatively empty store. Didnt realize this was a doctors office.

If youre stuck at the mall with your wife no where to be found and your kid is bored and phone battery is almost dead, this dear friends is a haven. In efforts to give the apple store a run for its money, they are very open and welcoming to binging on XBOXes and their VR games.

Staff was super helpful and made sure numerous times to check to see if I needed further assistance.

Nice customer service representatives. Kept our purchase in the back while we kept looking around the mall. The Xbox One deal was worth it so far.

Super helpful sales staff that walked my mother through all her very real,yet obvious questions and really made her feel at home with the potential of going back to a pcafter 15 years ona Mac.

Went there to get a surface pro. The transaction was smooth and easy. The employees stayed a little past closing to help me.

Nice store and attentive staff. Only problem is that some of the technicians arent very helpful in problem solving. I had to revisit the store several times until my issue was corrected.

Helpful staff, lots of discounts in-store. Worth the trip.

Had a problem with my surface pro 3Monica was great . Store was clean. Offered us drinks. Great experience

Love the hardware! Best computers available! Store personnel are personable and knowledgeable.

New store. Nice staff. My husband got his tablet here. They were running a student special but they were nice enough to give it to us-despite not being students. They were also knowledgeable when we asked questions. They were sold out of Kinect(sp) but we found one elsewhere.

Very helpful staff. They was able to answers all my questions

Always on time and always on point with all info. My son loves this place!

Staff was extremely helpful, came right up to me and explained every feature of the computer I was looking at.

Great place to buy and test things out like gaming laptops and xboxes

Sheldon and Mechiah were great! I converted from Apple after two laptop crashes using skype and photoshop at the same time with 32g Memory. Go there, they are honest and know the conversions from Apple to PC. They will also help you find the best deal and computer for your needs.

Great service. Friendly staff

The staff was very knowledgeable, they helped me pick out a 2 in 1 that matched my needs.

Went for a hololens demo, great experience. Offered a drink while I waited and a knowledgeable professional answered questions.

Store is very knowledgeable. Bought a computer here and its a power house.

The staff was super helpful, I love the products and the free commentary gifts

Massive store with a great selection of in-stock computers and gaming systems. Staff is knowledgeable and friendly.

Went in with a malfunctioning device and they took care of it right then and there for me. Great service.

Worst experience ever and I have all the emails to prove how incompetent MS Store is. Retrain your representatives and ask them to think before they speak.

Nice store. I took my son to an Xbox gaming event.

Went in to replace a malfunction Xbox controller, it was bought at Bestbuy and I didnt have the receipt but they replaced it with no problem, the process was quick and easy

Wow! Its one of a few words I want to use. I was very impressed by how helpful and knowledgeable and SUPER FRIENDLY the staff were in helping me get the surface pro for my god daughters birthday gift.

Excellent staff...Gives classes on pretty much all MS products new and old. Will show every conceivable application of all things Microsoft.

Great selection of the latest tech.