A middle age lady who works with customers and drive through is not willing to answer a question or give you help to check on prescriptions. I would recommend that they replace her. Everyone else are great to help you. But one can hurt an organization

Unbelievably rude pharmacy staff working there. Pharmacist are nice but people who are waiting on customers need serious help with their attitudes. Cancelled my orders and switched to Walgreens. Will never go back again.

I love shopping @ Colonial Heights CVS. Fast & friendly associates. Familiar with dealing casual couponers like myself. The deals are ALWAYS 99.99% ACURRATE. Thank you!

Lady helping me was very rude and not helpful at all,will tell everyone to never go to this store again

I went here to get a prescription filled for my dog. I usually get it at another pharmacy, so I was price shopping other options (shes uninsured)The price was satisfactory so I gave them the go ahead to fill the prescription. Then the lady says itll be at least 3 hours 3 hours?? Seriously? I explained that I live in blountville (a good 30 min away) and asked if they could PLEASE fill it any faster because I couldnt go home and drive all the way back. I was greeted with excuses. I politely asked for my prescription back and said Id gladly pay a little more for better service.So now Im waiting across the street at a locally owned pharmacy where they actually appreciate their customers.UPDATE- They had me filled and out the door in 19 minutes.Ive learned my lesson and in the future Ill gladly pay more to keep my money in the local economy.

Tara in the pharmacy went above and beyond to help me with my prescriptions and with an issue I had in my account. A great experience with a great employee.

The employees are amazing! Without them, I would give the store a 2. They are terribly overworked and understaffed. If using the drive-thru, fill up your gas tank first and bring a snack.

So tired of dealing with the hateful little girl in the pharmacy. So rude and unhelpful. Finally had all my prescriptions transferred elsewhere.

Horrible manager.Lady up front was snarky and rude

Susan Miller at the Fort Henry CVS went above and beyond with her customer service! When my lost car keys got turned into her store (they had my CVS card on the key chain), she went completely out of her way to make sure they were returned to me. I so appreciate everything she has done - good to know there are such caring people on the CVS team.

Always have a good selection of cosmetics and a quick place to stop for drinks or snacks. Service seems to always be fairly quick and I have even called ahead to ask if they had something and they had it waiting for me up front when I arrived.

Went in specifically to use the ATM, which apparently could not dispense cash. Asked the cashier if I could make a purchase and get cash back and she rudely responded No, because I dont have it and directed me to the broken ATM. Did not even attempt to maybe ask her manager for more cash in her drawerWill not be taking my business there again simply because of her response.

Cant buy thing from this place without someone giving me a bad experience

Always nice, friendly, and helpful!

So unhelpful. Rude.

Easy transactions.

Got there at 5:50 even though they were closing in 10 min. The girl just said we are closed we couldnt fill it tonight anyway. No customer service at all! They didnt offer to tell me they have a 24 hour one on Stone Dr.

Friendly staff and there is a Red Box out front

The best

Slow to fill prescriptions.