Staff was friendly. There were 10 people ahead of us but didnt take long to get to us. They had exactly what we wanted and no pressure to sell us more.

Dr. April Johnson is a very relatable and personable coach. She encouraged me to be strong, focus and to be strengthened in ares were I needed support. I would advise this knowledgeable coach/counselor to help you navigate you through your journey in business and life.

Chris Bogacki is the best in my opinion. He listens, explains his personal opinion on product, is NOT pushy, and genuinely want you to be happy with the product you purchase. I got a new IPhone 12 Pro, a wireless charger, an otter box case, and a screen protector. He explained each product thoroughly and I think he deserves a promotion or raise. Every time we come in we get him and we leave highly satisfied. Good Job Chris! You have our business for life!!

Jill was amazing. So very helpful. I love the level of care she provided. I hope she gets a serious raise she definitely deserved it. And I love my new phone!

Theyre cell service is atrocious in Saugerties and when you call you get passed around with no results.Stopped by the store today and the girl who assisted me was absolutely fantastic! Forgive me because I dont remember her name but she just transferred from another store. Ill be going to the store instead of calling AT&T 800 number from now on

Today my daughter and I came into the Kingston store and Jill assisted us with the BEST customer service ever! We appreciate you Jill! You are an amazing asset to the company.

Chris at this location was a true blessing. He is knowledgeable and patient, as well as the girl store manager. Chris never tried to get me to dl something on my own, and he stayed an hour after close to completely remediate the issue. It was an issue bringing my current number to prepaid through the online only offer of 8gb 12 month 300$, excellent deal and thank you!! Chris really gave such appreciated service, I plan on getting a gift card over to team for some coffees or pastries. TRULY excellent service. Thank you so much Chris

I was in the Kingston AT&T store with a 2 month problem. I was able to activate my Google account. Luckily for me there was a young woman named Cara and with her being determined. She was able to reactivate my Google account. Thank you Cara you are the bomb.

5 very satisfied! We have been doing business with Brian Miller for as long as we have had our cell phone service. We started with Cell One with him and when AT&T took over we continued our service, Because of him and his service to us. He is always looking out for us and the best deal to fit our family. Thank you Brian Miller!

My service was great for the moment I walked in I was greeted with a friendly representative I knew what I wanted but I wasnt sure as to which way I should go. I believe my representative name was Jill she listened as my mind wandered whether I should get new tablets with a new phone or should I come with my own phones and just upgrade my service plan. At the end of the day I up graded my service plan that works best for me go see the crew at AT&t Ulster Ave Kingston very professional grade friendly service.

Very pleasant young woman assisting me was that rare combination of professional skills and product expertise.

Went in for new service on 4 lines. Very pleased with everyone in the store. Knowledgeable and personable which made for a great experience. Glad I went into the Kingston store instead of trying to do the process online.

Stopped in to see if we could get a new phone or increase data for my wifes iPhone. The salesperson suggested contacting the retention office at AT&T which we did and we were able to change to a plan with more data.

Very good service, no complaints. Friendly when I got my phone and watch last week and went back for accessories today! Thanks again

I you live near the AT&T store in ulster you couldn’t get better service anywhere these people are in such a hurry to help and so respectful I got a new phone there yesterday and the sales man didn’t try to sale me something I didn’t want and helped me set the new phone up even told me I could come back anytime and as many times as I need nope you can’t find a better and more friendly place for your phone needs

I should have absolutely positively listened to my friend when he told me to NEVER go there. I ordered an iPad Air (online) back in February, and I assumed it would come with a SIM card so I did not order one with the same order, but when it arrived I had no SIM card. I then ordered a SIM card online as I thought it would arrive fairly quickly like the iPad did. It apparently was backordered, and I never received an update about anything (I only found out today that it was backordered and why Im in this hellish mess). The SIM card had a number attached to it which would automatically have been associated with my iPad. I waited and waited and waited, and the SIM card STILL never came, and I was unable to view anything regarding the order. I went to the AT&T store in Kingston as I was already down there, and explained what happened. They gave me a new SIM card and I was on my way. Apparently, they should have attached that SIM card to the original number, but what they did was open it as a new line and it automatically had my iPad as paid for. I was doing the installment plan therefore it was not paid for. I didnt find out about any of this fiasco until I got an email from AT&T telling me I had 2 weeks to return my device or I would have to pay for it in its entirety, all because they messed up when they gave me the new SIM card. I had to have customer service open a case so that I will then be able to keep the new number associated with my iPad all by paying it off in one installment instead of the installment plan. The hour + long phone call with customer service could have absolutely positively been avoided if they had done their job correctly at the store in the first place.Update: STILL dealing with the fiasco theyve caused MONTHS later. 0/10 do not recommend this store!

Melinda helped my brother and I make changes to our ATT account and also helped my brother with his upgrade. She was kind, knowledgeable and overall extremely helpful! She is an asset to your team.

I had made an appointment ahead of time. Got to the store. After it opened, I was immediately ushered in and introduced to Vinnie. I needed a new phone and he was very helpful and patient. Have to admit it was nice not being rushed through as in the past. The social distancing has its advantages. Great experience!!! Thank you, Vinnie!!!

The person who helped me was awesome and did beyond her job to set me up with the new phone.They were out of stock of the cheaper models that were in my budget, but due to the long drive to be at the nearest AT&T store I needed a phone there and then for my needs. In unsure about the new one I signed up for etc but it was an urgent need.Ive always been with AT&T from the start a day dont want to go to another vendor, just not super happy about the overall deal. As I said the staff at at&t have always been great on all levels. Especially at the store this week .

Great people. Sammy and chris and Kristina are the go too . Perfect people amazing deals and would get you the best deal possible! Would recommend

I highly recommend the Kingston, NY store! They are extremely helpful and welcoming!!All of the employees in the store are incredible as well. Jill took the time and made sure I was 100% happy before I left.

AVOID at all costs.Unless you enjoy really rude treatment of customers.Expect to be ignored upon entry.Expect to not feel welcomed.

Pretty good, right now they have you check in then wait in the car, looks like theyre keeping it pretty clean and theyre definitely following social distancing. As far as customer service, its all about who helps you, Devon is the best most helpful person that has taken care of us at this location. Incredibly competent, he goes above and beyond. Really creates a no stress experience!

Jill was wonderful help me out a lot would recommend people to go there

Jill Carroll is the best! She helped us sign up for free HBO Max! We will be back! 7 stars!

Didnt get what i wanted but walked out satisfied with an alternative item.

Excellent experience. Zach was beyond helpful and I was in and out. He sold me the iphone that went right with what I was looking for and never failed to break down exactly what I would be paying that day and it was very reasonable in the end. I left very satisfied.

Got nowhere with customer service on the phone, trying to set up my new phone. Stopped in and saw Chris and he had me set up in minutes. Chris diagnosed the issue within seconds and made the fix. He was extremely polite and down to earth. Would give a 10 star review on this particular employee if possible. Thanks Chris.

I came in The store To purchase many more phones and I had a lot of questions about various plans. Brian was phenomenal to work with. He was helpful and polite and guided us through a very long and arduous learning process with new phones, new passwords, and all sundry manner of extra things. He was wonderful. I highly recommend him to everybody.

Just want Jills manager to know how patient.helpful in explaining what was going on with my new phone . Have had it two weeks and stopped being able to text.bitmoji.google .Jill took the extra time two days in a row to get it right. I truly appreciate her professionalism.You need more employees like her.Thank you Jill again for all your help.

This AT&T probably has the best customer service around! Everyone in there was so helpful with any questions, I have the same experience every time I step into that building. Vincent really did a great job when I came in looking for an Apple Watch. Thanks fam!

Very friendly and helpful staff. Extremely patient as I was interpreting for someone.

Manager Zachary Denison Dahlia helped me with my purchase of a new phone and making changes to my plan that better serve me. He was friendly, knowledgeable, and patient with me through the entire process. I left the store with a new product that I was happy with and a plan that better suited my needs. I’m sure his employees are also knowledgeable and very helpful in whatever their issues might be. I highly recommend AT&T Kingston for all your needs.

The switch to a new phone was effortless and Jill was extremely knowledgeable and easily answered all of my questions.

Jill was awesome in helping me out today. She was able to help me make the phone calls I need to get my service reinstated. Big help today! Will look forward to working with her again.

Excellent service by Chris. Hes a keeper.EDIT: I had another occasion to stop by today needing a solution to a problem that AT&T support couldnt solve. Malcolm solved it, then tested the phone to make sure it worked properly.So on the two occasions when no one else at AT&T seemed to be able to help me, the staff at the Kingston store stepped up to the plate and knocked the ball out of the park. It was well worth the 50-mile drive each way.UPDATE: I had another problem yesterday that a clueless phone rep at AT&T couldnt understand, much less solve. So I called the store, spoke to Joel, and took a ride to Kingston. He got me up and running in no time flat.This is an excellent store staffed by people who are competent and actually care about their customers. Highly recommended.

Chris and Sammy were great. They saved me a ton of money and really took care of me! I also watched chris handle a really difficult and nasty customer with a lot of patience.

Great customer service by Chris ! Highly recommend go in and see him if your looking for a new phone or service ! Great deals with AT&T in Kingston, NY!

Another visit with great service. Can say enough about the folks that work in this branch office!

1137 ULSTER AVE. ATT Store gave us great service in a timely manner.

I needed help having a new phone set up. Jill was very kind and patient. She could not have been more helpful. She answered all of my questions with a smile. I would recommend this store because of her to anyone I know in the area.

Not very helpful and rushed. Even with no one in the store

This place is great. I have visited multiple times and each time I have been quickly greeted and given great service. I recommend the Samsung Galaxy line of phones. Great product at a great price!!

Walking into cellphone stores always seemed like a hassle for me. The thought of money just seamlessly vanishing from my pocket filled my mind as I walked through the doors of Kingston’s AT&T store. As I passed through the doors I was approached by a man surrounded in light and he went by the name Chris Bogacki. Chris single handedly made the experience of upgrading my phone from android to apple as painless as possible. There was no hassle, he shot straight from the hip giving me All the answers to any and all questions I had. He was a true tradesman of his craft. When the gun smoke settled I walked out of that store with a new iPhone as painless as possible. Thanks again to the man, the cell phone slinger, the provider of cellular technology Chris Bogacki!!!

The way to get in line is not obvious. Theres a display on the south wall showing the names of people who are in line. I was able to get in line after an employee finally asked me if I was being helped. But I had to wait awhile for one of them to ask. I didnt notice a check-in kiosk, but maybe there is one. A few people walked in after me and seemed just as perplexed about how to politely get attention. They walked out before getting any.There were five employees working and five groups of people were being helped. One person was ahead of me in line. It took 20 minutes before I was getting the help that I was there to find. But when I was eventually being helped, the person was efficient and kind.

Steven the manager was very helpful. Honestly the most helpful anyone has ever been in any cell stores Ive been to. Very honest and helped me with exactly what I asked for.

If I could give this store 0 stars I would. I have had the worst experience ever. With the store itself and AT&T in general. The employee we dealt with first (Alphonso B) lied repeatedly. When we went into the store to get them to fix their mistakes (lies) we waited for 2 hours only to be told no one could help us, we had to wait for the manager to call us back. The manager never called us back and no one EVER answers the store phone, it just rings. We have gone back multiple times looking for the store manager and every time we are told the same thing.... the store doesnt really have a manager right now and they dont know when he will be in. We were told we have to come in every day to check and see if the manager showed up that day. The phones were supposed to be b1g1 free, they are not. They never removed either of the devices they made us trade in. We are paying for phones we dont even have. Every single thing they told us in this store was a lie and no one can help us, they just pass us off to someone else. We have been loyal customers for 6 years. Verizon is starting to look better and better.

Very helpful staff. The manager Zack has gone above and beyond answering all my questions (and there have been many).

Steered me in the Right DETECTION ALL THE TIME THE RIGHT WAY BY PUTTING THEMSELF OUT OF MONEY HARD TO BELIEVE BUT TTRRUUWW

Jill was patient, knowledgeable and friendly! She was amazing and helped us with everything we needed!

The rep that was talking to me was rude and only cared about the new phone sale since I went to upgrade. Very unprofessional.

Great experience fast and reliable. Dionne E coston was our worker and she was great. Dealt with all of my confusing problems

Awesome customer service. I brought in a new unlocked Pixel 3XL, had me up in running in maybe 15 minutes at the most. Answered all my questions, very friendly. Keep up the great work!

I can only talk about this store. Ive been coming here for the last 7 years for simple things, upgrades and technical support. These guys are the best, they treat you with respect and are knowledgeable. Theres one woman there that I will never deal with but this is the exception.

Today I received excellent customer service from Jill at the Kingston AT&T Store. She hung in there problem solving my issue patiently and thoughtfully until all was resolved .

Excellent service, came outside and fixed my Wifes phone❗❗❗❗❗❗❗❗We were gone in less than 15 minutes😊😊😊😊😊😊😊

Jill C. Is the best. She is the reason I come into the store. She knows her stuff, is always super helpful and friendly

Jill Carroll was amazing. She fixed our billing issue completely. She is very knowledgeable and friendly!

The staff here is always very friendly, knowledgeable, and efficient. They made sure I got all the applicable offers when I purchased my new phone. Ive stopped by the store many times with simple questions regarding my devices, bill, or service and have always been satisfied with the experience. The location is also very clean and has a great layout.

Chris was great! Very patient and explained everything well.

Chris at this location was amazing with helping me to switch from my expensive Verizon plan to a plan that’s most cost efficient as well as having better service. I’d highly recommend switching to AT&T and asking for Chris.

We had an amazingly easy experience today. Chris Bogacki was kind and really new what he was doing. Thank you Chris !!

My experience was amazing at the Kingston AT&T!Vinny was very helpful and patient! Five star service!

Jill is the best very helpful she helped me save a bunch of money

Great job helping me fix my problems !

Courteous staff, have kiosks to address additional data usage, cash or credit card. Convenient.

On April 25, I had the pleasure of meeting Vinnie Fatizzi. He was awesome, he was very helpful, he thoroughly explained all the new features on my iPhone 7. He made sure I understood them. Even though the store was busy I did not feel rushed. The next time you have to visit the AT&T an Ulster Avenue in Kingston, consider yourself very lucky if you get Vinnie as your sales rep

Just a note Chris was Great super helpful and professional.Thanks !!!

Was a very satisfying experience. Malcom is very knowledgeable, patient, explains everything until you understand.

Jill is absolutely the best agent AT&T has. Incredibly helpful

Theres always this one really helpful guy hes easy to talk to and relates to almost every situation he always gives good advice based off of what would benefit the customer and not the company which is an A+ for me the store is neat and so far i havent had any issues with them whatsoever

Chris was a great representative to work with. Added a new line and saved some number money!!

I was only there because my sister-in-law was getting a phone for her 12 year old daughter but I did like the service and the ambience of the store. Myself Im a Verizon person and would never switch from Verizon as I know that in some mountainous rural areas I will get my Verizon signal and my friends who have other carriers cant.

Have had several times had this young lady and each time she gave excellent customer care and service. I especially look for her when I enter the store

I have had some serious issues with phones that were definitely resolved and it probably would have been much more trouble to go to Albany to the apple store. The employees are super cool, helpful, smart, kind people, but it must be understaffed because the last time I was there I literally waited 2 hours for the guy there that had started my ticket the day before. I almost flipped my lid waiting that long! And yes- I had an appointment. I’m giving four stars not to AT&T but for the people that work at that store. As long as I’m talking about AT&T- I hate the design of that place! It’s so lame to have fake plastic snacks, fake oranges, fake popcorn and fake coffee- especially when people are stuck there unhappy waiting for unplanned hours!I think they could afford a free coffee station and maybe some snacks?! Even the car wash has that!!! Listen up AT&T- it might be a good idea to improve your goodwill factor...

Vinny went above and beyond for us. Could not be more grateful

Jill Carroll is awesome. Only person to deal with at att

At&t is Best and Excellent Service I had for 3 years. I had Pre phone. Its works great.

Clean place.fast service.they no there stuff.your in and out.

This place will falsely advertise deals just to make a sale. The employee I dealt with Aplhonso B was unknowlegable and completely lied to me about the deal I was receiving. NEVER even took phone line off I traded in so I was double charged and more. And After calling At&T customer service and even speaking with their so called Loyalty Dept NOT A SINGLE person could help and basically said We are sorry he gave you wrong information, We can have him RE-Trained All everyone says at AT&T his either deal with it or see the Manager WHO is NEVER even there. Ive gone in store numerous times with no one willing to even help fix this employees mistake. Ive been a customer for 6-7 years and am ready to go somewhere else as this isnt the first time this company has lied to me and my family. I recommend ALL PEOPLE in the Kingston NY area DO NOT USE THIS STORE.

Horror, the way I was treated...never again, this store is out of my list

They didnt do much for my phone it still is messed up

Came in at 11:00 am its now after 2:00pm. Ive yet to be seen or asked if I needed help. I also have my young son with me. Workers are just standing around. Absolute horrible horrible horrible customer service.

Love this store great customer service only thing is always plan on being there for more then an hour needs more employees.

Constantly messing something up. Every time I go there Im there for at least an hour then after I leave I need to spend another 2 hours on the phone trying to fix whatever they did. There has not been a single instance in which I have gone and didnt have a problem afterwards. One star is more than they deserve because of sheer incompetence.

If I could give less than 0 stars, I would. This store lied to us over and over again about a plan, phones, and discounts. Not to mention that their safe was “dead” so we had to come back three times to get our phones that in the end we did not buy. Not once, over the course of two days did a single person apologize or try to make things right.

Everything including the sales rep was excellent

My wife and I were helped by a wonderful sales representative by the name of Jill. Wonderful experience.

Always very satisfied when I visit this location. I especially like Brian who works there, always takes care of any issues I may have.

I went for a new phone and expected the process to take a long time. We were in and out in half an hour. I did have my phone all backed up so I am sure that saved a lot of time. The person that helped us was friendly and professional.

All up to date accessories and newest phones

I discovered that a worker their has a plan for Verizon can you believe it I think his name was nicholas Johnson I dont know what a shame this women is unbelievable 🤮🤮🤮🤮🤮🤮👌👌👌👌👌👌

Love Brian. Xo

Well.... not good ! I wasnt allowed to get assistance. Apparently, even though u have the acc password and the last 4 of ss# they still cant give u any info without I.d. when u try to switch carriers .... p.sAt&t has partnered with Cricket Wireless .... meaning their service uses the exact same towers for 50% less cost check it out . Problem is, when I try to switch they make it VERY HARD !

To long of a wait to talk to someone. We left without speaking to anybody at all obviously they had not enough people working there.

Good store but disappointing customer service

They were supposed to do a contract buyout from Verizon. I traded in my old iPhone to them, received no credit, and then after giving them the proper paper work, did not do a buyout thus hurting my credit and giving me horrible customer service. Then I signed up for DirecTV to receive a secondary “free” iPhone and end up getting charged for it, then they cancelled my appointment without telling me after they stated someone with a different social security number but same name owed them money. I would never recommend them to anyone after this experience.

Helpful, knowledgeable, quick service whenever I go in for an issue.

Associate Brian is very capable, professional and helpful. My low rating has only to do with the LONG waits and it always appears that hes left under-staffed. Today he was working alone! I dont understand how ATT can operate this way with disregard and disrespect for its customers. Id go elsewhere but I dont have any other choices.Also, dont even bother trying to call them.

Nice atmosphere. Can get help quickly if its not busy, otherwise there can be a long wait so be prepared