This was one of the absolute best experiences Ive had with renting a space for my items. Professional, friendly, and informative staff. They took the time to go over every detail which made me feel even more confident. I love the safe and clean and down right beautiful location They certainly are a step above the rest!
The manager Jodi is spectacular! She makes renting and access easy, and addresses concerns immediately. The facility is easy to access, clean, safe, and well managed.
Thank you for your kindness and helpfulness during a time of stress. The clean well lit unit will serve us well! Its a convenient location as well.
The people working there are just wonderful!The facility is very clean, plenty of dollys. The entrance doors are very easy to access and open. Way better than Public Storage facilities.
Great and convenient storage facility and Jodi is amazing and so helpful! This was my first time renting a storage unit and she showed me a few different ones and helped me find one perfect for what we needed and made the process so easy and quick. Good size 10x7.5 unit at a really good price and took so much stress off of us for our moving situation so thank you Jodi so much!
I love Kirkland Way Storage. Great prices. Great Staff and the storage area smells amazing always looks brand new - super clean place. Really happy with their services. As native Kirkland-ite I would recommend to anyone on the Eastside!
Little pricey, but Im happy!
Kept our belongings here while we were between houses. Its a very clean and secure facility. The staff was tremendously helpful and friendly as well. I highly recommend Kirkland Way Storage.
Great secure facility, I have had a unit there for years with no problems. The manager Jodi is awesome!
Wow, dont know much about storage places, but... This place is super convenient, super clean and secure. The temperature is controlled to a constant 68 degrees. A great place.The staff is always helpful, sometimes there are cookies along with coffee if you visit the office.
Laura and Jodi are storage super stars!!!! They really go above and beyond with customer service. The facility is nice new and clean. Its a very secure place to store. They gave great personalities and overall friendly positive environment. Thanks you two for setting the bar high when it comes to customer service
Laura Jos assistance today was fantastic! This location was pretty busy today but well worth the trip. Ive been to other facilities before and this location has to be the best one around. Its clean, its safe and the customer service Ive received is outstanding. Thanks for all your hard work and dedication.
I had the BEST experience both when I rented my U-Haul truck and when I set up my storage unit. Jodi, the manager is so awesome to work with, and Laura was SUPER helpful....by far this has been the best experience with a storage facility that I have ever had.
Laura and Jodi are excellent at this facility. I am a return customer and am very pleased with the service. After a long busy stressful day they are the best people to go to by far. What a dynamic duo.
Laura and Jodi are super awesome people. Its always good to stop in day hi and grab a cookie and some water. Just overall a really nice clean facility.
To store or not to store, that is the question, is it not? Well, if you sir or madam enjoy a clean, well lit, and safe lodging for your items then you shall look no further then this fine establishment! Laura, the manager, is the finest employee in the land.. Her knowledge, kindness, and siren song of a smile are second to none!
Great staff. Clean warm storage. Like the hours they are open. If paying in cash, take as close to bill because they have little change.
The best! Clean and very helpful staff. Had a leak in my unit which was taken care of immediately.
This is a very nice storage facility. Staff is friendly they often have cookies, and coffee for customers bathrooms clean and heated units. Great place for small businesses.
The Manager Jodi was the reason I chose to use Kirkland Way Storage! I was looking at other places one Saturday (which were less expensive) but Jodis customer service and kindness won me over. I thought that Id rather deal with her than with the other places I tried. She also stayed late on Saturday evening to help me set up the billing because I took longer than expected to come back. Shes the BEST! So glad I found this place.
It was my daughters first time moving and Laura at the front desk helped my daughter so much. I couldnt have asked for a better helper for my daughter. I highly recommend Kirkland Way Storage to anyone!
As with most of us, I write a review when I have exceptional service or exceptionally bad service. Im happy to say that I received amazing customer service from James at Kirkland Way Storage. James took the time to listen to my needs and show me several units to choose from. He also gave me a unit near the door as I requested. Not only that, he let me know there was a dolly or any type of packing supplies I could have needed. He even let my pup come in and offered to get me water or coffee. This place is the Nordstrom of storage! And they had a bowl for water for my dog! :) I mentioned that I needed to rent a U-Haul, sure enough, James let me know that I could do it from right there! He set me up and told me exactly what to do as I was a little nervous never having rented one (or driving) before. He went way above and beyond for me. I had to leave my car and he promised to keep an eye on it and let me know that they have cameras in just about every spot of the facility and parking lot. I felt like he really cared about my situation and did his best to ensure I had the best possible outcome. I appreciate it so much because he really alleviated so much stress and I just felt like every problem I had - James had a solution - and a quick and easy one at that. He really made a difference in my day. I was extremely pressed for time and his quick solutions and thorough help made me really feel like Kirkland Way Storage cares about their customers by having someone like him working there. Also, the facility is very clean and safe as well - top notch all around!
Was to told to wait 20 minutes to return a U-Haul because the person at the desk was helping a white customer (even though she was just sitting there not doing anything while they were filling out paperwork).
Laura and Ben were great; they were very helpful and friendly. The facility is clean, secure and accessible. I was very impressed!
The new girl Laura is pretty cool. My day was Suuupper busy and she helped me figure out what I needed for my move. Laura knew a lot about the industry and was very friendly and professional. You can tell she really likes where she is at and enjoys helping out customers. Laura represents her company well by just simply caring about what the customer needs. Good job, 5 Stars and all that good stuff! :)
We worked with Laura a few weeks ago to shop for storage. She was very helpful. When we asked if they had any deals and also mentioned were also thinking to see the Public Storage, she oferred their first month half off deal that they had available in that time. She also showed us the storage unit and told us about locks and security, and gave us an estimate as well. All these made it much easier to close the deal. She truly went the extra miles to make the customer happy. I recommend Laura and Kirkland way storage 100%.
Been renting for years. Great place nice people
Laura helped me so much with my move! She helped me find the right unit for my limited finances. I would recommend Kirkland Way Storage to everyone.
One of the best storage facilities I have ever seen.
The whole team; Ben, Jodi, and Laura were excellent in helping us with our needs. The complex is very clean and well maintained.
5 Stars for Laura! She is extremely sweet, smiley and helpful. Exactly what you want to see when you walk into a facility!!!!!!!
Amazing customer service and units. Emily is so great to work with!
Jodi and Laura are awesome! Unit so close to everything and better prices! Thank you!!
Best storage facility ever
Absolutely delicious ramen. I had the Tonkatsu, salt-based broth with the pork cheek meat, it was SUPERB. Very nice decor, Spartan dining room, super-friendly and helpful staff.
They remember your name. Enough said. Service is great
Awesome people, Awesome storage facility. Would HIGHLY recommend this facility.
Excellent customer service. Highly recommended!
Clean, bright, safe, big. I highly recommend.
Laura and Jodie are awesome!!! The best place is friendly and prices are reasonable.
Of course I want to give Laura and Jodi 5 stars, great customer service!!! Thank you for your help, it was a very friendly and professional environment!!!
I went onto their site to reserve it. They had it but I got got a call the next day saying it isnt there till 2. All my helpers are leaving then. They told me the online site isnt always accurate...then why fricking have it? So mad.
Laura and Jodi! Excellent customer service
Organized and clean!
No problems
A friends storage.
Jodi is awesome