user
Premier Watersports
13137 El Camino Ln, Knoxville, TN 37932, United States
Appearance
Premier Watersports
Comments
Ji
Review №1

I emailed them on a Thursday about a pontoon. They emailed me back with pricing and options. Talked to Bob on the phone the next day, a great guy. He emailed me the purchase order within 10 min after answering all of my questions, this was a Saturday. They are closed on Mondays, but, Tuesday around 2 PM he said the boat was ready. I am headed down tomorrow to pick it up. This was really really simple. After being a Car dealer for 15 years, here’s a little advice: ask for the best price, if you like the boat and you like the price, give a verbal agreement and request an email with the numbers broken down, if it is what was verbally agreed upon, give a deposit and go get your boat, also...have fun. I’ll definitely come back here to buy my next boat. Remember, they HAVE to make a profit. We all have bills to pay.

TJ
Review №2

I have never had better customer service from any dealership. Zach and the owner Scott are willing to go the extra mile to help you when you have issues. Many dealers are transactional and the back end support is lacking, but I would say the back end support after any purchase is where Premier sets themselves apart. I didn’t even purchase my boat from them and also don’t own a brand they sell, but they were still willing to go out of their way to help me get back on the water on a holiday weekend at that! Love these guys!

Pl
Review №3

Great knowledgeable staff. Friendly, service department strives to take care of everyone. Theyve gone above and beyond for me several times. Highly recommend

Ma
Review №4

I took my boat to Premier for regularly scheduled service on February 24, 2021. While they estimated a one-week turnaround, it was seven weeks before the boat was even inspected. Two more weeks passed before I decided to pick up the vessel, ready or not, on April 29. This alone wouldnt have warranted a review, but the encounter became stranger from there...The service tech was angry and aggressive from the moment he appeared, and became downright scary as the 4-minute conversation continued. I have never encountered anything like it.Upon getting home with the boat, I discovered that the prop and hardware were missing, which required returning to the dealer to pick up. Now Ive received word from the certified Yamaha Dealer who is finishing the work that a water pump, which Premier was to inspect, is missing. Ill buy a new pump rather than ever darken the doors of this dealer again.Ive owned a dozen boats over the past 35 years, dealt with dealers around the country and well-understand the challenges of boat ownership. This was the strangest, most frustrating and bizarrely aggressive experience Ive encountered with any customer service exchange. I wouldnt buy a paddle from these folks, no matter how far up the creek I was stuck!

De
Review №5

Salesman was hardly ever around, slow returning calls and evidently had a home in mind for the boat. Tried to get financing on 2nd boat since first was sold out from under me trying to reach Scott! Spent hours filing form waited days for reply, kept calling for someone knowledgeable. Lost 2nd boat! After 2weeks and several trips across the county I spent 15 minutes at my bank and approved

Li
Review №6

Excellent service. Friendly knowledgeable staff! I finally found my dream Boat - Pontoon Boat, And its really amazing and futuristic. As it is my first boat buying experience and i got it from the perfect place. Thank you Premier Watersports.

Cl
Review №7

I love water sports, and with the help of your kind and informative staff, I got an excellent Pontoon boat. The boat is loaded with fantastic features and updated with the latest technology.Thank You, Premier Watersports.

Sh
Review №8

Loved our sales process. However our first service experience with warranty was a nightmare. Had our vessel for over 6 months. Not sure if Ill continue to take mine there.

Gr
Review №9

Recently purchased a boat from Premier Watersports. The team was responsive and made it quite easy for me to choose the right pick, as it was my first experience. Fantastic experience, definitely recommended. Thank You.

Ge
Review №10

Best prices on boats, super friendly and family owned and operated company!

Je
Review №11

A friend recommended the place to get my first boat. The staff is extremely knowledgable and went the extra mile to ensure I found the best pick. They had some amazing deals! It was a much smoother experience than I anticipated. Highly recommend checking out Premier Watersports to anyone looking for a new boat. Thank you Premier Watersports.

as
Review №12

Nice experience with this company. Friendly to work with. Fast service too

mi
Review №13

You want a good deal on a boat this is the place to go

El
Review №14

I didn’t expect my boat buying journey to be so smooth. Great communication and assistance from the service department made it quite easy for me to choose the right pick. Friendly, helpful staff and amazing deals! Definitely recommend you check out these guys. Thank You Premier Watersports.

Ki
Review №15

Bought a used boat from here early this season. Worst mistake I could make. Im sure all there new off the show room floor boats are great. Would highly recommend not ever buying anything used from this dealer. Sold me a 18.5 ft boat, it leaked oil, leaked water into the transom, mechanical fuel pump went out on our third time using the boat. When I called premier to ask if they sold parts for the boat they sold us they told me we dont deal in mecruiser or thier parts well if thats the case why did you sell a used boat with a mecruiser. Not to mention when buying the boat I had to go find my own trailer for itAll the way around, do your research these people are far from my first pick for a boat. Customer service is 0 star. My opinion is look around on letgo, Craigslist, or even other marine sales in the area. Worst experience I could possibly have here... 0 stars of it was possible.

Cu
Review №16

Great sales team, lots of information

Te
Review №17

All I can say is wow!! Love the boat, and love the experience of buying the boat even more. I dealt with Zach as my salesman. He took all the time to answer all of my one million questions, no matter how small or silly.the on water delivery was an amazing touch of next level service. I would recommend them and specifically Zach, as THE PLACE to buy a boat. I can’t wait to get on the water more and more with our new black 242 limited S.

Ch
Review №18

Awesome owners

Ed
Review №19

Always get part needed for my boat great service!

Pa
Review №20

Premier Watersports - Great people that know how to treat their clients. Very happy with my new boat and the informative staff that helped me pick the right one.

JA
Review №21

Great place customer friendly awsome boats! Parts girl is great she always finds what you need and if she cant it shell steer you where to get it. Great problem solver! Highly recommend!

Sc
Review №22

Purchased a new Moomba Max from Premier. Had a couple glitches to start (one recall) but they fixed everything and have been great to call in for general help. Zach came out to go over the boat with me and I also bugged Chaz several times on various things - both have been awesome!

Wi
Review №23

Just found them and they are great people to work with. Storing my boat there also now. Honest upfront people and very friendly. Glad I saw them off the side of the interstate.

A
Review №24

This place is great. They are extremely professional, yet laid back, down to earth, and friendly. Its easy to build rapport with your mechanic and Deliah (whom I assume is the service office manager), which makes the whole process pleasant. Never a problem finding Chaz (my particular mechanic) and hes always happy to talk to me about my boat, whats going on, etc.. Ive dealt with some irritating, incompetent mechanics in the past and am thrilled to have found this place.

Sh
Review №25

Great folks at Premier! Purchased a new Yamaha from them over the summer, no pressure sales, friendly staff, knowledgable help and great follow through. Absolutely a place you want to do business with.

2a
Review №26

Nobody answers the phone only voice mails every time I call, this is no way to run a place especially service which I left 3 msg over 4 hour time period. Went elsewhere to get my parts. Sorry but thats messed up

La
Review №27

People were friendly and helpful

Sh
Review №28

We stopped by, and the owner acted like he wasn’t the least bit interested in selling a boat. We will be buying a boat from somewhere within the next week or two...but it won’t be from Premier.

Tr
Review №29

Great folks, happy to help in any way.. nice boats!

sc
Review №30

Awesome Place for all your boating Stuff.

ja
Review №31

I need is some parts and couldnt get very much help anywhere else except for here

Je
Review №32

Very friendly people and they got our boat fixed properly!

Ch
Review №33

Nice people! Awesome boats!

D&
Review №34

A few bumps in the road, but Im thrilled with the boat and they were honest with their description of the unit and follow up with aftermarket parts.

An
Review №35

Its a place to go and take and get a boat or get servicing done for your boat to your pontoons

Da
Review №36

Awesome service

Al
Review №37

Qualified specialists with extensive experience. Thank you so much!

Information
33 Photos
37 Comments
4.5 Rating
  • Address:13137 El Camino Ln, Knoxville, TN 37932, United States
  • Site:http://premierwatersports.net/
  • Phone:+1 865-693-9949
Categories
  • Boat dealer
Working hours
  • Monday:Closed
  • Tuesday:Closed
  • Wednesday:9AM–5PM
  • Thursday:9AM–5PM
  • Friday:9AM–5PM
  • Saturday:9AM–5PM
  • Sunday:10AM–2PM
Accessibility
  • Wheelchair accessible entrance:Yes
Payments
  • Debit cards:Yes
Similar organizations