Went here for the first time extremely poor experience as I renter the store I was not acknowledged both girls acted as if I wasn’t there after a white woman walked in one of the ladies immediately asked her how could she help and purchased a cookie. I then stood behind her in line because I thought maybe they didn’t see me. After helping her she walked away from the register without acknowledging me then started to empty the trash.

My family loves chocolate monkey everything, however I am disappointed that they do not carry anything sugar free.

I just love this place! The monkey poop is awesome!

Behind the fudge and other wonderful treats lies the staff who prepares them. While the food may leave you to believe this is a wonderful establishment, it’s much different for the people who work here. My girlfriend started a job for this company, she showed up to work and on her first day dismisses early because it was a slow day. The next day she was off, did she relax, watch tv, play video games, nope. She was rushed to the ER with sharp pains in the bottom right side of her stomach. She was kept there for many hours, starting at 9pm and finally discharged at 6am. She was given a doctors note and told to rest. When she called in to inform the manager “Melissa” that she would be unable to work that day do to the fact she had pretty much just left the hospital, she was treated with a rude and condescending reply. She still complied with the request to send in the doctors slip, but as anyone should, added that she was unappreciative for the way she was previously treated. Melissa further attempted to conflict the situation and she [my girlfriend] asked to speak with someone higher up. The manager at this point called back and Terminated her [my girlfriend]. So if you wish to work here and have a medical emergency, remember, their store needs come well before yours. This is the problem with businesses today, they believe the own you if you’re in their employ, they want notice from you without affording you the same right. They are rude and condescending. I hope through your deliberation of an opinion on this place, you factor in the other half, employ treatment. This is a place I won’t support nor shop at any longer, as through extension that would make me a co conspirator in employee abuse.

Great bakery. I could get fat if i lived near this place

Super friendly staff and the ice cream was soooooo delicious

The young lady at the food court Chocolate Monkey was very helpful and polite. She had more patience than I have though. There was 3 females sitting in front of the area being very rude, loudly making fun of people including her. They need to look in the mirror they have no right to talk down on anyone!

I bought an apple and was very disappointed in the quality. It tasted old. The coating was terrible and the apple had brown spots all through it.

Thos place is great! Huge caramel apples. Big candy selection of theor handmade candies. And real ice cream in cool flavors. Very courteous staff. This could become a habit!

Delicious desserts. A little rich tasting but everybodys milage will vary

Everyone there is great! Especially Tristan. Always cheerful and always smiling! Keep up the great work team!

Ice cream is great!

I visited the Pigeon Forge location. I bought the nana pudding flavored fudge and the caramel and Butterfinger covered apple. DELICIOUS. Now thar i know about the mall location, i will be a constsnt buyer.

My daughters favorite place to get ice cream!!

I stop here every time Im driving up to Oh from GA!! They have the best customer service and the apples, strawberries, and ice cream are so fresh and good!

OMG. Great ice cream.

I get a apple every time i got to the mall great customer service

Delicious ice cream & friendly service!

Good price peanut butter milkshake is great

Tasty treats!

Awesome chocolate. Really great place to stop by and get a treat.

Great ice cream

Great very nice staff.

Best tasting fudge ever

We love this place.

Poor services, the young lady that took my order was rude and it looked like she didnt want to be there.

Amazing desserts

Ok