Gabe with Team Wireless is amazing. He went the extra mile helping us set up a new phone and iPad for our daughters’ birthday. He stayed late to help us. Wonderful service. Thank you!!!!

John in Lacrosse was super helpful, quick, and concise. Even with a store full of folx, the guys on shift were both kind and focused.

John Schwinn did a Superb job of getting my I-phone 13 all set up. He was extremely Professional, knowledgeable and advised me on the best phone to choose. I would HIGHLY recommend visiting Verizon in La Crosse, WI.

Best customer experience I have had at a carrier in awhile. Everyone was very helpful and professional. Everyone from Sales Associates to the Manager and the Owner. They are all great. I will continue to recommend this store to anyone and everyone.

Jacob Ramirez was our customer service representative today at Verizon. He spent time and explained, had outstanding patience with a excellent pleasant personality. He actually deserves 1 0 stars.Wonderful customer service!!!!!

Best customer service hands down! Stopped in Saturday to upgrade my phone snd Gabe, John & Erica made it such a fun easy experience! They got me a phone I love and helped me with everything! Only Verizon store i will come to.

I was pleasantly surprised with the team and John in particular with the care and amount of help I was given when my phone died. This will be the only location I go to from now on!

Jacob ramirez was extremely professional, courteous and helpful...Went the extra mile to explain features

Great customer service, friendly, knowledgeable. John made our time there fun and answered any and all questions we had. Highly recommend working with this retailer.

Gabe was very patient and smart ! Great employee!! Thanks !!

I feel that the service was outstanding,staff was very helpful,and friendly.

Very helpful staff but because theyre only an authorized retailer they werent able to solve the issue. Had to go to an actual Verizon store out by the mall.

Didnt actually buy anything but staff was very awesome answering my question

John is awesome and highly recommend coming to this store!

Very helpful and caring people.they do a great job

My daughter and I just upgraded phones and I bought a new iPad at this store and had an awesome experience!! Calvin was awesome and he was so helpful and knowledgeable. I will definitely go back there. Thank you Calvin!!

John was very nice to work with! He was very knowledgeable and friendly and made this the best experience we have had getting new phones!

Calvin is so helpful, he was amazingly informative.

Very efficient and courteous. Calvin Kamrath and associates are so polite and helpful to the customers. I will definitely come back again.

The manager John is super cute

We had a great experience working with John and we will definitely go back to him for all of our wireless needs!

I needed a replacement phone ASAP when I dropped my iPhone and the display was obliterated. Verizon stores were closed everywhere due to Covid 19 but these guys were still open. They helped me get into my account and transfer everything from my busted phone to my new one. (Kept all my info in notes of course. Which I couldn’t access) Super helpful and they couldn’t have been more accommodating. I recommend them.

My experience here could not have been more amazing. They spent the better part of two days getting me set on a new iPhone. Nikki and her entire staff were fantastic!

Get in and see Austin and/or Matt!! They both are very knowledgeable, friendly, and above all customer focused. They assisted my family setting up a 4 line plan that involved transferring lines and phones from multiple carriers. They both did an amazing job completing the task. High praise guys. We will be back to see you again. Thank you!

Mobile Life Verizon provided great assistance with my daughters phone. She bought an iPhone and had issues with the speaker. Nicki was able to assist my daughter, which she is away to college, to get her a replacement. Nicki demonstrated outstanding customer service and supreme knowledge to the process of replacing her phone remotely. This Verizon office cares about their customers!!

Aaron put on my screen protector for me perfectly and transferred ALL the stuff from my old phone to my new phone. It was a lot of stuff!! Great job!!

Shannon was really fantastic. Her customer service was excellent and I never felt pressured to purchase anything I didnt want or wasnt comfortable using. She was extremely patient and helpful. She also has a very cute dog.

Aaron and Kyle were great. We got there about a half an hour before closing and they treated us like they had all day long! And, they were super nice to the guy that came in right at closing and helped him past closing! I had been to a different store and they just tried to push me into a new really expensive phone and I had just paid off this one!! Aaron and Kyle were able to get my phone to turn on and reboot! And, they helped me look into a phone that I could actually afford. So, now I will probably buy a new one instead of a used one. Thanks Guys!!

Very nice courteous and helpful

Had a terrific experience at this location after spending my day trying to get help at another Verizon location in La Crosse. Special thanks to Chris who very patiently worked with me after hours to transfer all my data from my iPhone to new Samsung and even the next day as I didnt have all my photos yet! Highly recommend using this location for all of your Verizon mobile needs!

Aaron Becker and the rest of the staff there are fantastic. Aaron was even able to assist me in recovering my Gmail account after switching to Verizon and getting a new phone number that Google wouldnt recognize as my account. Highly recommend going to this Verizon location.

Shanon was sooooooo helpful. My phone activation was so fast and painless. I would recommend this store to anyone for quality service. Everything was fantastic however I dont see why the employees dont have stools behind the counter. I believe that would make it much more personal and enjoyable.

The people at the store were very helpful and knowledgeable. They were quick to help and find solutions to my problem. They worked to get my concerns with my broken phone resolved and did not push me to get something I didn’t want or need. Come here if you want helpful people specific shout out to Aaron and Sebastian!! Thanks.

Had a great experience with John. I highly recommend coming here for all your device needs.

This is the best Verizon store in town! They easily have the best deals in town! Amazing customer service from these guys! If you want a simple, easy and personalized experience this is the store to go to!

I was at the end of my rope! Frustrated and confused. I worked with more than a dozen Verizon reps through my smashed crashed phone season. SEBASTIAN WAS THE BEST! So grateful for his expertise, empathy, support and extra mile. MVP for Verizon.

Had a great experience getting my family new phones and switching plans here. Mr.Becker did a fantastic job helping us figure it all out. Went in confused. Came out satisfied.

Shannon (and Aaron) were great. She made the process of switching carriers fast and simple. The experience was much better than I expected it to be.

I have given this store a couple chances but each time I visited the sales men had no idea of the details of the holiday specials and new plans they offer. I would have lost out on $100 if I didnt call Verizon Support and have them get things straightened out.The sales man accused me of fraud (his exact words) until he went to his manager to figure things out! There is no way switching my wife from one plan to a new one is fraudulent!I recommend going to any other cell phone store before this one. The absolute very worst customer service experience in my life.

John was very helpful and nice. I recommend coming here for anything you need

I want to thank Gabe at the Copeland Ave store, he is the best!!!! He was extremely helpful and was so patient with me!!! I will definitely return to this store!!! THANK YOU GABE! I would not go any where else. Thank you for another great experience.

Too busy, need more workers

Aaron Becker and Kyle were awesome! We came in with a phone that was in a reset loop and doing all sorts of bad things. The other store had brushed us off and tried to push us into a brand new upgrade. Aaron took the time to understand the issue and helped recover from what appeared to be a bad firmware update. Walked out the door without spending a dime! He took the time to understand our frustrations and made it worth thinking about staying with Verizon. Recommend!

The employees at the store are always so friendly when I walk in. They greet me at the door and treat me like a person, not a number. I would highly recommend this store to anyone. Great customer service, knowledge, and accuracy on all of their products and services.

Best experience and customer service at this Verizon! Great help, and friendly staff - Aaron, Sebastian, Nick and Payton. Go eat at the Sports Hub now 👍🏻

What a great store. Everyone was very nice! Shannon M. helped me, she was very sweet and attentive. Thank you!

We had great service from Shannon at Verizon. Very noligeble and easy to work with. Would recommend having her help with any questions .

Aaron is fantastic. He makes every visit personal. Very knowledgeable, and non-pressuring. If you are in the market to upgrade, switch providers, or open a new line of service go here.

Had incredible service from the staff here at the La Crosse. Convenient location near Festival Foods and Rocky Roccoco let me shop and eat while I waited, and staff members Aaron and Sebastian were very helpful. 5 Stars!

Absolutely the best in customer service and device knowledge! A COMPLETELY different experience than in other Verizon owned locations. Thank you!!

Amazing! Thanks for the help. Quick fix. Im silly. Aaron is awesome

Trevor went above and beyond to help me out with a time problem. I really appreciated Trevors willingness to help. Great customer service skills from all the staff at the Copeland store!

Awesome friendly and fast service! I always go to this store if i can when i need anything. They are very knowledgeable, no nonsense and not pushy. Which i like. I am very comfortable in that store.I bought a pair of BĒM wireless Bluetooth ear buds there earlier this week and while they took me a couple days to get used to, they are decidedly the best Ive ever had. I introduced them to a co-worker and we both got an extra set today. Aaron, the store manager actually brought them in from another store because they were sold out! They last about 4 hours as much as i use them which is pretty constant. I listen to audiobooks all day and take occasional phone calls.

I have never been more disappointed in quality of service and knowledge I experienced at this store. I talked to Tyler and another manager possibly Lauren for OVER 3 HOURS. Trying to figure out why my iPhone wouldnt connect to Verizon. They switched SIM cards 3 different times and I even left for an hour and came back and they had done nothing with the phone yet. They then tried to convince me that it was my fault and apple had sent me the wrong phone and they couldnt do anything to help. So I left almost in tears and called apple where they confirmed it was a Verizon phone and it would connect to the network. I was just about to do that when I realized they had taken my SIM card out and thrown it away so I had to drive back to the store where the manager then dug through the garbage and replaced the SIM card. I got home and was able to do it all myself in 5 MINUTES! I wasted my entire day off and I will never go to this Verizon store again.

Stopped in to upgrade and transfer over our phones, Shannon was great and very friendly and helpful! Thanks so much!

I had phone troubles with my iPhone 8. I initially went to the Verizon in Onalaska and the representatives seemed pre-occupied and did not offer many solutions. Afterwards, I went to the Verizon on Copeland and every representative I worked with was so helpful, patient, and tried multiple ways to fix my phone. When they realized my phone was in idle, they offered me a loner phone (which they dont always do). When my new phone arrived, they helped me set it up and ensured I was good to go before I left. They are SO great and made having phone issues way less stressful!

Excellent service. Could not be more pleased with the level of service at this store.

We especially like the very friendly customer service after the purchase they offer.

I was totally misled. $269.99 up frount and a 2 year contract, $50.00 a month for a phone line, 1 gig data and a Droid, I thought. They got my $269 and I just got home from paying them the remaining $440.00, they had already taken another $40.00 before I figured out what was going on. New Droid turbo 2s, eBay less than $475, Verizon La Crosse $750.00. Sure wish My old Droid had not broken and I had not trusted them. My mistake, buyer beware read all the fine print. They say they have better coverage, they sure do, in what they get, in my opinion. Out from under them now, was a 20 plus year customer never missed a payment. I remember when K-Mart thought they were still the big dog on the block.

Had great customer service. Shannon was professional and knowledgeable, as was Aaron.

Shannon helped me fix issues with my apple device. Would highly recommend this store.

Purchased a new phone today. Excellent service. Thanks Aaron and Shannon.

Have been in the store just a few times once to pay a bill and next time phone was on life support and the whole staff was very helpful and made the best out of a bad phone.

Had excellent service love my phone everyone there was helpful and very knowledgeable.. TY

Aaron was of great service and made the switch from Sprint to Verizon very simple.

Aaron and Shannon are so helpful every time I go in.

Chris and Aaron were the bomb! Worked very well to help me clearly understand what to do and the right decisions to make!

Great locally owned version location with low wait times!

Aaron was super helpful, and helped make the switch from Sprint to Verizon seamless!

Very helpful when Ive had questions or problems with my phone. I recommend the folks here highly.

The staff at the store were more than helpful, however after 5+ hours of trying to get Verizon corporate to let me be their customer, we gave up. Evidently Verizon already has enough customers.

A really nice store with helpful employees.

Great service from Aaron Becker Shannon meinking

Staff was friendly, solved my problem almost immediately and was well informed on the information that they had given me

Shannon is very helpful and made the experience great

I was having problems with my data & Aaron at Verizon in la crosse fixed my issue in a matter of minutes.

Payton and Matt helped a lot and were fantastic!

Was very helpful and solving my problem.

Horrible customer service. When I talked with Lauren, she informed me that she was too busy to answer my questions yet she was available to answer the phone when I called. Too bad, I already purchased a phone and passed the return date. I would deifnitely go with another carrier.

I went in to get help with activating a new phone. Even though I didnt purchase it from this store, they spent over an hour helping me work through some issues with the new device and eventually got it up and running. Patient and friendly throughout the encounter. Ill be buying my next device here.

Service from Aaron and Shannon was super, very, very friendly. Will visit this store again......for sure.

Blah

Good customer service.