My family and I went to a store in the City of El Cajon on Mollison Ave before visiting this store. They have poor customer service with absolutely no desire in helping us. Stay away! We then headed to this store and could not be more than satisfied. It offered us an excellent customer service. Karina went above and beyond to help us. She answered all of our questions and helped us find a solution to our problem. She is a great representative.

My daughter and I visited this location after spending more than 30min at the Lemon Grove location where we could not get assistance, personnel was incompetent. This location was completely opposite! Karina was so helpful, explained everything in detail, but most of all knowledgeable on all merchandise. We were seriously considering changing carrier before Karina started helping us. 100% awesome customer service skills!!!

I bought my phone at the store on Broadway in El Cajon, the person working there didnt know a thing, I had to go to the metro on 70th and univ. To get it right. Ive been with metro over 8 years and felt embarrassed to be a member. I will tell everyone I know to never shop there

Most definitely recommend this store. Karina was very helpful and professional. Great service and quick. I would go back again no doubt. Thanks karina!

Good access friendly folks. Sally fixed me Right Up!

I forgot the young ladies name that helped me. Started with an M. (Maybe Malene) But she was absolutely amazing. Very friendly. She helped me activate a phone my nephew gave me. Even after the store was closing she didnt rush me out and made sure everything was working. She answered all my questions. You guys have a great employee at this location!!! I will always go back to this store from now on because of her.

The worker the help me gave me great customer service good advice and very friendly

As has always been my experience with Metro PCS, great customer service, affordable prices and quality products. Jailene and Andre helped us and they were fabulous!!I took my son in to get a new phone cuz he shattered his current phone screen. He was upgraded to a really nice phone, got a case and tempered glass and was approx $105 out the door. I highly recommend this provider and this location.

Karina was amazingly helpful with a new phone upgrade and we wish more Metro Stores had people like her behind the counter!

This is by far the best location in San Diego!! I was given amazon service by Mayra!! She went above and beyond and made sure that all my needs are met! Not only did she stay open for me to accomplish that on accomplishable she did it the entire time with a gorgeous smile on her face!! I spent almost 3 hours on the phone with customer service trying to fix what she was able to fix in a matter of 20 minutes!

I have had metro for many,many years.This particular metro pcs has the worst customer service i went in to ask for help on my phone because the screen kept glitching and i had baught this phone from this exact store. The pregneant woman working here was so rude and disrespectful. When i asked about the year warranty she said they needed the reciept even though this is the store where i baught it from i said i didnt have it, she laughed and said you should always keep your reciepts? Seriously thats not funny how is it not in your system. Well needless to say i went right down the street to another metro and they were amazing in helping me with my problem and were friendly and polite 100%. Will not be returning to this location whoever this employee is needs better training im a manager at my job and i would feel embarrassed to have someone like that working for me.

Thank you so much jalene for your patience and helping me set up my new phone and helping me create amazon account. Best employee here

Tony really came through and gave me a great deal

WORST CUSTOMER SERVICE. i would give this place a -5 if i could1. an employee ported the wrong number from my phone line which resulted in someone else having my number for a whole day without any real explanation besides “i don’t know how that could have happened”2. when i voiced my concern, the only thing the ‘manager’ was concerned about was him not being the one who did it and not to be mad at him and made comments about not wanting to go back in forth with me?any manager who handles these kind of client solutions this way, SHOULD DEFINITELY NOT BE A MANAGER bottom line.

Been here a few times & they are great with all the answers I needed. Cutest girls too!

They did a great job with a service and Im very satisfied and I hope they get many more people to come and blessings to them to

Jailene was great very helpful and excellent customer service. If you go to this metro i recommend her to help you with what you are looking for and you will be leaving satisfied.

Great customer service very quick easy and friendly thank you jailene for your help with my new phone!

I came in for an upgrade on the phone and was taken care of by the sales girl Jaylene who was very professional and helpful okay.

Came here few days ago for help. Customer service from jaylen was great. Thank you

This place is great must be under new management cause my experience if far better than any of the comments on here.....they helped me out and hooked it up and when they didnt have the phone i wanted i believe the manager him self got in his car and went to go get it from another store...the girl left there with me was very nice and chill

Wow! Pretty sure this was the place, two youngers about 23/24 age in late 2016/early 2017, young guy and matching young girl, think maybe bf/gf or somethingwe’re rude, snobby, stuck-up and border-line using instigation tactics with me/trying to instigate somethingalso may were making/made false accusations/ falsely accusing meI’m 70% sure this was the metropcs but not 100%, it was either this one or around this areabeware! these ppl may act nice but may not quite actually be, are actually nasty, cruel, negative ppl, So Beware, buyer beware!!

I Love This Metro PCs Location!!!!! They are so helpful and always willing to make they customers happy!!They employee MARIANA has awesome customer sevice and Is very Informative on all the new deals they offer and plans that fit your needs plus she. Know All wireless accessories and she is very honest on the cell phones that are good and ones not soo good So dont forget to stop by and get help from one of they Best Employee Mariana

Fast team work from jailene and danille thanks girls. Good customer service

Best prices and great service.

Great customer service

Thank you jailene for stayin open late to acfivafe my devide. Greeat customer service

Service with a smile very courteous and informative Direct and quick service

Thank you jailene great service and nice bundle!

I love this place has good customer service if you need to upgrade your phone and take care of you

Please do not go here.. the manager tried to convince me to buy a phone and then pretend that it was damaged to get insurance money for it. one of the employees there was bragging how he was so drugged up. so unprofessional

Excellent customer service despite technical difficulties that were not their responsibility.

Thank you jailene for my upgrade

Rude ass help!

He was very kind

Excellent place