My wife and I can not thank Hub City Ford enough for the amazing job they did on our new Expedition! It was hard to even look at our vehicle, that only had 9,000 miles on it, after an accident with a deer. We were afraid it would never be the same.After reading great things about Hub City Ford, we decided to have it towed there and that was the best thing we could have done. Amanda was my initial contact when I had no clue what to do and was very helpful. Kaysha was great. She was very knowledgeable about our vehicle and helped us understand the process and was reassuring throughout. Their customer service is top notch!I would recommend Hub City Ford Body Shop to anyone looking for a great place to get there vehicle repaired!THANK YOU to everyone who had anything to do with repairing our Expedition. We are extremely grateful!

Best price on my vehicle that I found within 300 miles. No fluff charges on the vehicle, and the sales staff was excellent!!!! I will be back.

I had my brakes replaced 9 months ago at Hub City Ford. I noticed my car making a grinding noise, so I called Paul L and asked him when I could bring it in. He told me to come first thing in the morning. It was faulty brakes, they were fixed by noon and taken care of by warranty. They are always helpful and friendly at Hub City Ford.

I appreciate the hub city ford so much for always making it easy for me to drop my explorer to work on. The service they provide for me to go to work and pick me up when my car is done is greatly appreciated !!! Thank you Hub City ford and Thank you Mr. John Santa Maria for always taking goid care of your customer .

Following a front end collision, my Expedition was in the Hub City Ford body shop for several weeks for repair. Due to supply chain problems, there were some parts that were not immediately available, so the process took a bit longer than it might have normally. The folks in the collision center kept me informed on a regular basis so Id know how the repairs were progressing. I dealt with three or four body shop employees and they were all very friendly and competent.Ive been back in the Expedition for just over a week and it seems to be fully returned to the mechanical condition it was in prior to the accident—which is nearly new since it had only been driven 14,000. It handles perfectly.Cosmetically, I cant find a flaw. The alignment of the hood, doors, fenders, etc. and the paint work is easily on a par with a brand new car.Even inside the engine compartment, you dont see signs of the repairs.Hub City clearly has very experienced professionals that take pride in their work.I was worried my nearly new Expedition would never be the same, but Im afraid Hub City will have to wait a little longer to get this one in on a trade. ;-)

First class and always goes the extra mile! There’s a reason why they are the ONLY ones that touch my vehicle!

The people were very pleasant and smiling and it didnt take long. But the service not so much. I asked for the 21pt inspection on my daughters car. I was told all she needed was 2 new tires in the near future. I wasnt told about the oil leak nor did they bring her tires to the proper air pressure or fill her fluids. And they didnt do the light vacuum Im used to that other dealers. Ford yall have to do better if you wanna keep up with other dealerships.

Hub City provided the most seamless and easiest new truck purchase I have ever experienced, and Mr. Jimmy Guidroz is the bomb! Thanks for everything.

The Fast Lane service was completed with minimum wait time. Also had a gravel shield replaced at the same time. The staff at Hub City is always friendly and havent tried to upsell products during my visits. Ive been a Hub City customer for many years and have seen no reason to go elsewhere when in the market for a Ford vehicle.

It is unfortunate that you have such bad customer service on the service department on this dealership. As of today all of a sudden they refuse to rotate tires because of after market wheels, where do they state that when you purchase a 60K truck from them? Nowhere!Every single time I’ve come here in the past two years since I purchase my truck there is always some type of issue with the service advisors/department. I do not recommend the headache, take your vehicle to get service elsewhere or wait to be treated like you are not worth their time.Bringing your vehicle to them it’s an inconvenience, will certainly look to get it serviced elsewhere next time.

Always very professional and nice. Other places Ive been will always try and sell you products you simply do not need. I have been using Quick Lane for over 10 years, and that is never an issue. Plus, work is done in a quick and timely manner. Highly recommend!!!

Just bought a used 2015 Ford F-150 truck from Hub City Ford. My wife and I had a great experience from beginning to end. All the staff was great, and we were really appreciative of everything that Cap helped us with! If you need anything at all from here, ask for Cap! Thanks to all.

I sell them was very helpful and got us financed when everybody else said they could not do it I would recommend it to go there and see him his name is Toby guy

The atmosphere is always great. My waiting time is alway reasonable. Good place to have your vechile service.

Love our Sales man Mr. John Santamaria he did not push us he understands what we were coming from, what we like the numbers that I want to be at. That leave a mark on me so when I was ready to purchase I had called him and he helped us find the best vehicle for me. The vehicle, the price and most important the customer service. I recommend him to everyone. Thank you Mr. John 😘

Brent Romero ALWAYS takes excellent care of our vehicles repair needs. We are never disappointed with his customer service .

Excellent service in doing brake job on my 2017 F-150; advisor Mike Boutin coordinated repairs and kept me posted on status and timing .......Dropped vehicle off at 10:00 in morning; repairs completed and vehicle ready for pickup at 4;30 the same afternoon.Well done Hub City Ford!THANKS!

Taylor was great. No BS. Straight shooter.

Cordial, professional personnel. the work was done within an acceptable timeframe. No hassles, no selling anything. Bringing my other car for servicing this coming week.GET THE WORKS!!!!!!!!!

Sent Explorer in for 3 maintenance/repair items, they had vehicle 4 days only check 1 item. They forgot to do oil change and forgot to check intermittent camera operation.

Hub city has always been great to me. Great service and in a timely manner. Wonderful customer service

I just purchased a 2019 Infiniti QX50 from Hub City Ford. This is my second vehicle purchase from them. I have never had any issues through the process and it has always been easy. I will continue to be a customer of Hub City Ford even though they are an hour and half away and we have local dealerships here. The experience at Hub City Ford cant be beat.

Mr mike always makes my service great. He is always upbeat and keeps me informed of time it will take. Quality of work is superb. Mr mike is a great asset of hub city FordThank you

First class all the way - first and foremost, the people there. Then the service and speed of my purchase.HIGHLY recommended!

Great prices, nice selection and friendly, no pressure, sales associates. Definitely recommend and will return.

Buying a car has never been so easy. Excellent customer service that went above and beyond to get me into the car I wanted at the price I wanted. Everyone is so nice, great overall experience with no pressure, and I love my new vehicle! I highly recommend Hub City Ford for all your vehicle needs.

Easy to schedule appointment. Very courteous and prompt.

Had a good time at car show

GREAT STAFF AT SERVICE DEPARTMENT.

Great service, Mr. Michael very gracious and helpful, found me a booking before a last minute trip that came up. Joey worked to get the car ready for the trip. Appreciate their consideration and good work.

WONDERFULL .......GOD BLESS....

Best purchasing experience Ever thanks to Toby Guy! No pressure, lots of patience but he had a wealth of information. He also offers alternative methods to make the purchase work for YOUR needs. Thanks Hub City!!

Sketchy about maintenance work and price. Last time I went they refused to rotate my tires because of aftermarket rims. Even though they will sell you a truck with aftermarket rims and tires, and tons of trucks that come through there have them. But they agreed to do it, and I was informed it would be an extra charge of $20 which I agreed to. I asked how much the total would be out the door and she said 130 with the extra charge, seems legit.. since every other Ford dealer in the country that I have been to is usually around $105-120 out the door for oil change and rotation (and no other dealer has ever refused my rotation for aftermarket rims) so this seemed fair. After the 2.5 hour wait I get my truck and the bill, and its $161.52 before taxes... thats $30+ more than she said with the extra $20 charge.. not a super huge deal, sure... but its dishonest and by far the highest out of the 10 or so other Ford dealers in the country that Ive gotten the same work done with, and no refusals. And Google asked for my review, so this is it. I will be going to a different Ford dealer in the future for all my service work.

Went to body shop to get estimate very helpful

Had a recall on a sensor in our truck and they fixed it while I waited. Was fairly quick too. Thanks guys,

Theresa was amazing ! Would definitely recommend her as well as Hub City Ford to anyone, dealership was clean and the process was seamless, Theresa was very accommodating and thorough.

Mrs Theresa was very nice and helpful when it came to me finding a car I would definitely recommend hub city Ford to buy a car.

Best place in South Louisiana to buy a new OR pre-owned vehicle. Ask for Nicole and she will take great care of you!!!

Body shop took a very long time for a minor project ! When Job was complete, i lifted bed cover and lots of trash was left from job. Also Lots of leafs from the trees were in the bed of truck do to the bed cover left open in the weather . The reason for a bed cover is to prohibit such issues from happening .When you drop off a personal truck to get fixed they should treat it as their own ! Even thou it is a Toyota .....

Go see Taylor and Mr. Gary. I live in Baton Rouge and these guys made the drive and experience amazing. Love my truck and Taylor did a great job.Hands down best car/truck buying experience - and the best deal in Louisiana I found.Thank you Hub City.

It was satisfying I got my oil etc and it was done in a timely manner

Great service!Thank you!Let the world know.Your Review:Good friendly atmosphere, answered all my questions and from the time I arrived until I drove off with my purchase the staff was very helpful. I would recommend taking a look at them for a new or used vehicle.

Ive always had good experiences here.

I looked at hundreds of trucks online from Nashville, TN to San Antonio, TX and between. Hub City had one that caught my eye. I called and spoke to Mark Menard. Unfortunately, two of my first picks had already been sold. I told him what I was looking for and what my budget was. Mr. Menard did not give up. Within fourty-eight hours hed found my truck. Not only did he find me the truck I was looking for, this one had more features. Not to mention, he respected my budget.Hub City beat all the other dealerships prices SIGNIFICANTLY! It was worth the drive from West Monroe to Lafayette, and the professionalism and customer service was top notch! If youre in the market for a vehicle, do yourself a favor and give Mark Menard a call.V/RGary WilkersonWest Monroe, LA2020 F150 FX4

My buying experience was great my salesman Michael Spencer was excellent.

Grant Citron and Scott Touchet absolutely knocked it out the park. Transaction was quick, painless, and the exact truck I wanted. Really appreciate the work these guys put in to ensure I drove off with a truck I never imagined Id ever have.

David Tabb was amazing from beginning to end. He tolerated me as best as he could, lol. This dealership went above and beyond to give me fair number on my trade and an amazing deal on my Explorer. I think for me it was the honesty of giving me everything that was promised to me in rebates, discounts that was available and holding true to every one of their promises. Days later after the sale David was still helping me with things that he could have very well moved on to the next sale since this one was done.... but he didnt. Also, that is the first time ever that I leave a dealership and they had sat in the car with me, set up all the features and went over the entire car with me. I have worked for this dealership before and my some of my family members still work there along with my father that had put in most of his life as a mechanic. These are good people. Sincerely, Charrissa Foreman

The purchasing experience of my F150 Truck from Hub City Ford was probably my #1ever in vehicle purchases! The sales person and the management staff were not only professional, but easy to work with and not pushy! When buying such a significant purchase in your life, you want respect, appreciation, understanding as well as the comfort of knowing you are dealing with knowledgeable and reliable folks!I recommend if you are looking for a truck, new or used, visit Hub City Ford for the best experience available!Tim

My vehicle was under warranty when I took a trip to Las Vegas, ac went out and brake rotars where cracked. the Vegas dealerships told me it would be 5 weeks, I called hubcity for someone to help because we had made a deal and I held up my part of it. the outcome was not what I expected from my dealership, I had to bring my truck to someone else and pay out of my pocket and they refused to honor their Contract and reimburse the cost. I will not buy another vehicle from these people.

Great Service. I have been a Hub City Ford Customer for over thirty years.

I have been a customer of Hub City Ford for over 20 years. I love their sales department and their service dept is top-notch. I keep coming back because of their great service after the sale. They simply do what they say they will do and thats take care of their customers. They make you feel like family when you walk in the door.

Thanks to the staff,at Hub city ford,for making my buying experience a breeze. Special thanks to clem matt, for going above,and beyond, and made sure i understood how everything work,and showed me all the truck features. You guys have a customer for life.Great jobs guys !!!

Friendly staff, very knowledgeable. Mrs Theresa Latiolais was very patient and helpful

Matt Clem was by far the best auto salesman Ive come across for years that Ive been buying vehicles off of a car lot. No hassle very friendly and they were all professional employees at Hub City Ford. I loooove my new 2015 Ford Escape I wasnt expecting to get approved but they work with bad credit no credit excellent place to go if ur needing a vehicle. Nice and clean environment and cars as well they already had it detailed and full tank of gas. I recommend Hub City Ford used cars in Lafayette, Louisiana to any and everyone.

Great service. My car was ready in no time, thanks Brett!

Nice service. Good used cars.

Recently purchased a used 2017 Expedition. Peyton Walton was amazing -- he went the extra mile to secure the lowest possible price, answer all my questions and make the transaction go smoothly - no pressure just good customer service. When questioning if it would fit under our carport, he handed over the keys and said take it home and see. Truly appreciated all that he did to get me into the Expedition that Ive always wanted !!

The truck runs great

Hub City ford is a family run business that treats their customers like family also. Its reputable place that doesnt use gimmicks to sell vehicles. The unique thing about Hub City is that the salespeople handle the deal from start to finish without customers being shuttled from office to office as part of the sales process. Its a more relaxing experience for the customer. The service dept is excellent too. I highly recommend Hub City Ford to anyone looking for a first class buying experience.

Parts department was amazing. Service department can choke on a satchel of Richards!!

When it come to services this dealership does not know what they are doing. The oil in my vehicle was topped off, not changed. The oil was still pitch black. Not even 10 minutes before my truck was “ready “ another 2 customers came forward with complaints the first customer had noticed that for the second time her coolant had not been properly filled and the next one had paid for an inspection and they couldn’t take the time to put on a new sticker. Would not recommend this dealership to anyone. Customer service is wonderful experience in the shop is piss poor.

Bought a car recently and also bought four new tires and one tire was faulty. Tried to reach out to get it fixed but they wouldn’t respond to messages or phone calls to to resolve the issue.

I NEVER leave reviews but wanted to make sure this one gets posted. Dealing with the service department (Paul Laurent) is an absolute nightmare. Multiple calls/voicemails and it’s impossible to get him on the phone for an update. It was my understanding that a service advisor is suppose to update you along the way? NOT HERE! Buyer beware!Seriously save the headache and head to Courtesy Ford in Breaux Bridge! It’s completely out of the way for me but totally worth it!UPDATE A WEEK LATER: Still have not received a call back or spoken to Paul.

Hub City Ford always takes such good care of us! Their staff is exceptionally kind and caring while maintaining professionalism in everything that they do. They always make us feel like family when we visit. We would recommend Hub City Ford to ALL of our family & friends and anyone else in need of great automotive customer service!!

Hub City Ford salesman Chance was awesome! Very friendly and very welcoming. Also, David and Barry were great to work with too. Made the process very easy. Highly recommend

I just had my second experience buying from Hub City. Customer Service was outstanding. I love my new car!

Because my truck is running good people s. Then that good people s.Thank yall. God Bless yall..

Jack Broussard makes trading a truck easy and painless

We used the on-line chat function to set an appointment with a sales person. We met with Taylor and he was superb to work with. The Hub City dealership has it set up where the sales person is involved with every facet of the transaction, no passing you off to the finance guy or upselling by the manager. Taylor did a great job of showing us the vehicle we were interested in, a used truck. He took as much time and care with us as if we were buying a brand new, top of the line, vehicle. Their customer service is top notch.

Everyone was very courteous and thoughtful!I had made an appointment. I was waited on immediately. Then told how long service would take.My car was ready on time. The mechanic left my car in the same clean condition as I gave it to him.Thank You Hub City Ford Service Team!

Best truck buying experience! Friendly, easy to work with, family mentality. Hub City got me in and out the door in less than an hour. Would recommend them 100%. They are located 2 hours from my home, and will definitely be using them for future purchases!

Unbelievable! Payton, you made 2020 my best yearEver, buying a new car was never easier .thanks againPayton! Ill send all my friends .

Always a good a experience when dealing with Service Advisor Brent Romero—highly knowledgeable & customer focused! Returns calls timely & schedules appointment to meet my need. Also, complete satisfaction with the quality of the work provided by the service providers.

Always satisfying to deal with Hub City Ford.They are the most helpful sale people and the very best service anywhere. We have been customers for over 40 years and really there’s no one any better. If your a Ford fan go see these guys. There the best.Roger & Kathy Records

Hub City Ford has been servicing my Ford vehicles for the past 35 years. They most always complete requested work, in the promised time frame, and without cost surprises.

Mr Harold Fils is an excellent salesman!!! Hey took the time to find out exactly what I wanted and took the time to order exactly what I wanted. I was extremely satisfied.

Lets just say when I have a problem they took care of it no question ask...

Great experience as always. I did not even have to go to the dealership until they were ready to sign papers and take new vehicle. They brought the car I was interested to my house and I test drove it there. Great way to not have to deal with the pressure of being at a dealership. Will continue to buy my vehicles from Hub City Ford. Thanks Michael and Scott.

As always I’m very excited about the service at Hub City Ford, they took in my 2016 F-150 (extended warranty) and they are fixing it right now, no questions asked. I ended up going talk to Mr Jack, my salesman, and bought a 2020 F-150 Platinum on the spot!! I highly recommend Hub City Ford, the service is second to none, and just good friendly people!!!

As usual the service was phenomenal. Brent Romero is the best service manager I have ever dealt with and Ive been driving over 50 years.

Jordan in quick lane is one of the best mechanics around. He always finds the problem and gets the job done. Way to go Hub City Ford! The Best Shop Mechanic Shop In Town!

I purchased my vehicle from Scott Touchet. Everything was excellent. There’s no possibility that you can improve on the experience I had with Hub City Ford. This is my second vehicle from them and I would definitely recommend if you’re in the market for Ford definitely go to Hub City Ford and ask for Scott. I generally do not rate anything. But in this case the service was exceptional.

Excellent customer care and exactly what I needed.

Great service

This is easily South Louisianas premier Ford dealership. They have always been extremely helpful and professional. I most definitely recommend them to anyone looking for a new Ford or service.

The sales representatives were very friendly and knowledgeable. We were given information on the vehicle that allowed us to make an informed decision!! We are extremely happy with our choice!!

2015 Mustang EcoBoost. No problems. 125000 mile service last week. Brent Romero NEVER sells me more than I need. Purchased new May 7, 2015. Hub City Ford has ALWAYS been exemplary with ATTITUDE AND SERVICE BAR NONE!

I was impressed with the salesman, Bret Miller, and his efforts to find us the truck we were looking for. Hub City had a large inventory that we could choose from (they just didnt have the color we wanted, but that was secondary). Everyone was very courteous and friendly. i would do business with them again.

Hub City Ford is amazing. Our salesman, Taylor Youtsas, was very personable. I recommend Taylor and Hub City to everyone!

I love doing business at Hub City Ford in Lafayette, La.! Ive been going there for years and wont go anywhere else. My salesman Harold always takes great care of me. My new 2020 Ford Escape is perfect for me in this season of life. Thank you so much Hub City Ford!

Toby Guy was a great salesman, very helpful and professional.

I recently called in a part to have it ordered. They finally put it on. It is not the same mirror. I have a hard time talking to aomeone about. I have left numerous messages. I would like to have what i paid for. I need the correct item. The service is not good. Mr. SHANE was sweet and helpful for the most part. Im not satisfied at all. I thought by bringing my car in to hub city ford it would have been better than going to a part shop or body shop. But i was wrong. Some employees are very rude which makes me want to do business elsewhere. If i could give the car back and get my money back i would. Very disappointed in ford. Will not be making future purchases with them

I contacted Shane G by email to see when I could set up my 10,000 mile service plus oil/filter. I received a email back very timely to let me know when I was scheduled. I got to Hub City and immediately was approached by a customer service representative. In less than an hour, my car was finished being serviced and I was back on the road. First rate customer service was one of the many reasons I bought my car at Hub City Ford. Service after the sale is supreme and I was not disappointed. Great job!!

Always first class! Friendly greeting. Comfortable waiting room area and quick service. Love Hub City Ford Service for my Expedition.

The entire staff at Hub City Ford is excellent. I’ve dealt with the sales, service, and rentals staff and have absolutely no complaints. I highly recommend Jon Citron for any of your sales needs and Brent Romero for any service needs. Great people who genuinely care about the customer.

My recent service experience at Hub City Ford despite the pandemic situation went very well. I utilized the quick lane service for “The Works”The service rep, Charles Gary, introduced himself, was courteous and respectful of maintaining a distance. My vehicle went promptly into the shop and the entire service visit took under one hour. There is a very nice comfortable shaded area just outside from the cashier where I was able to wait and enjoy a cup of coffee from the customer coffee bar. I snuck in a quick hello to my old USL classmate Harold Fils who has sold us several vehicles over the years.Well done Hub City!

Once they have your money do not expect any return calls or any assistance. Typical sleezy car salesmen. Better off driving to Baton Rouge.

The car selection was good, but the service could have been better.

The Hub City body shop does first class work. From the moment you walk in you are treated very well. Everyone is friendly and ready to answer any question you may have. They know their craft and are very professional. If you are looking for a place to have your cars body work done you can do no better than Hub City Ford. My Expedition looks brand new.

Great service. Professional and friendly service rep and service technicians. They work together to get me in and out quickly, but make sure the job gets done right each time. 5 stars+ Brent Romero