Greedy and dismissive. This company couldnt care about whatever problems your having with their service. They want you to pay and leave them alone. Even getting to a representative is a pain. Youll have to call and say you are not a current customer just to get some help. I have had to contact the FCC twice to get any issues resolved thanks to Suddenlinks lack of customer service.

Suddenlink seems to be the only option for internet service for the majority of the city of Lake Charles. How this has happened, I have no idea, but they seem to be aware of this and use it to their benefit to raise rates on existing customers. They offer amazing rates for new business and once that runs out, you are stuck with them because there are no other options in several sections of the city. You would think that they would be trying to build relationships with their current customers in order to keep them later on down the road, but apparently it is all about what they can get out of them now. They will not be the only option forever!

I was at Suddenlink to return my Mothers equipment since she was closing her account. I was rather surprised when the door was being manned to keep the appropriate number of people in line with the 6 social distancing. I rather thought this was great since Ive been shopping and I find that there are certain people who dont follow the social distancing and next thing you know, it seems as if theyre breathing in your ear and neck.Did have to wait for probably 30 minutes to arrive at my turn!!! Yeah! Everyone who was an employee of that office handled all tasks swiftly and efficiently while making you feel at home. One special lady, Sonya, made certain that all were helped, checked on her employees and readily gave help if requested. She was so kind, caring, friendly yet right on top of her game. Thank you for helping Me asking!!

The customer services is the worst. Unable to speak to a live agent by phone to discuss concerns. Billing statement and balance provided by online agent do not match. Besides, the account is set up for auto-debit...unbelievable.

Worst ISP ever!!! I would leave the company if I have any other choices! Bad services, all of my services were out completely at least 4 times within a month which my business is completely relying on them. Bad customer services, the only thing they are good at is lies to the customers and shuffle them around instead of taking care of them. They also charged customers with something they never performed and still charge you even after the customer service representative said the charges has been removed! We need other competitors in the area!

My consultant Dejune Landry was extremely helpful and. Knowledgeable

Acquired my business with what sounded like an incredible deal. The service was very slow. Called in for help. They have the worst customer service. Had to try multiple times. The guy told me the introductory rate is a scam to get in the door and they throttle the service back to uselessness unless you pay 4 times as much but then its lightning fast but thats what you get with no contract and you dont even have to return your equipment if you cancel because its getting older and theyll have new modem/router combos soon. I moved a couple weeks later. I called to cancel and confirmed no need to return equipment as the stores were likely closed due to Covid. The following month they charged me anyways. I called in and they said it was due to my non-return & just drop by a store for refund or go on. They charged me again the next month. I went & found a store you could get into with some effort. The guy apologized, acknowledged how terrible the customer service is by phone. Returned my equipment. No refund. They have continued charging me every month since! This month theyre charging me $109. Havent used their service since 2 weeks in JANUARY; its June! When I call customer service, it will only allow me to do automated phone payment, no customer service allowed until I pay them. Save yourself the nightmare & stay away!

How is this company still in business??? Clearly customer service is not even in America. I have called twice regarding a bill and unlike the last time I had this issue, no one is willing to help in any way and does not care about its customers. After the hurricane I had 0 service as did many but I still paid a $40 bill without saying anything. Switching to ATT.

Constant loss of connection/signal. Company gives you the run around online and with automated system when trying to speak with an agent. Overall just terrible service and company. Bill is constantly increasing even with a decrease of internet usage. Find internet elsewhere.

Internet wasnt working, couldnt figure it out by phone so they sent a guy to come look at it. The service guy was extremely rude and acting like a teenager to my wife. My wife was trying to explain the problem on our end and he flat out refused to listen to her.

Not completely happy with installation or response time regarding the burying of my cable. Its been 2 months and my cable from the service to my house is still above ground! We have called over and over, they have made a work order to burying the line multiple times. Twice a tech has come out only to say they dont do the burying, that is another department. Im still trying to figure out why they came then????? The work orders were made to bury the cable! Poor service .

My internet goes out Daily. I wish we had options here.

Local suddenlink employee name J. Stine from lake charles, Louisiana is so unprofessional, he set me up an two appointments and never show up to install the service and when I called customer service to cancel the service. They will put you on hold and never come back. I am so disappointed.

0 stars if I could. After everything lake charles has been through, tell me why, when I try to cancel services, they tell me no and try to coerce me into keeping them? I filed a complaint and got a new technician to assist me with disconnecting services. I strongly suggest to anyone looking for an ISP to LOOK ELSEWHERE.

You have better chance of finding water in the Sahara desert than actually having a reliable internet connection with Suddenlink. Funny how they want to expand their business yet can’t provide decent service to the customers they already have, they should really do standup cause their business is a joke. If the business was a person that fell overboard at sea I would throw them a barbell.

Extremely kind employees. They really take care of customers health by following guidelines on social distancing and use of facemasks. They are a good example to follow!

Not Good place to go at anytime..Had to wait 50 minutes to get inside in rain to turn in my equipment. Drop or disconnected service at my home. Service was terrible as usual. Glad Im finished dealing with this company.

Ordered service with a local move..Would not give the same deal we had for two years.Then tried to price gouge for a similar plan but with less.Then service techs would not show up but when they did they would not fix the problem. 5 scheduled with no shows and lied that we cancelled when we stayed at home all day waiting with no call.We have been in new house in Lake Charles for three weeks without either cable or internet or both.Told one thing and then they do something else. Want paid but no service . Not professional at all. A giant ripoff .

It would be awesome to be able to talk to a human directly when calling instead of this...I am trying report something and it would be faster to drive to their office location than sit through this

Returned equipment without any problems. Lady very nice

Sudden link owe us a credit of $174.09 and we have been trying to get this since December 2020. Their customer service representative kept telling us it was on the way, today 2/26/21 they told me it was taken back whattttttt how every time we call in we are told something different. They can take your money but when they own you money, it is hell trying to talk with a higher up to get what’s due to you back!!!

Suddenlink couldnt help me with high speed internet for my neighborhood! Really wish they would expand coverage !

Staff was very helpful and pleasant. Returning my equipment was very easy. Got there at lunchtime, the guard and another nice lady was very helpful. They came out, showed me how to scan the QR code on the door to holding my place after lunch. It worked out great and save me a lof time.

So far no issues fast internet

The internet works good. But I been good since Hurricane Laura and I had service with them. But came home and hooked up the books that I used before. Instead of them telling me that I can’t use the boxes connecting straight to the items I am using and it will make my bill higher and to use only WiFi and it will make you bill lower. I explain to them that I am on a fix income and told them what I have connecting to WiFi. They didn’t tell me nothing about using WiFi only would make my bill cheaper. So when I called about my bill being $270 more they keep connecting with someone different. Then they said someone would call me but haven’t call yet. What should I do about this problem?

I love suddenlink an will be a customer for life.

I have never received the advertised speed. Ever.Bought new correct protocol routers, connected via ethernet cord, and tech support says my service is working fine.

Horrible customer service horrible service, wanted me to wait a week for service tech! Then said itd be $60 service charge. The men I spoke to could hardly speak English!

I setup service with suddenlink online, on Wednesday 4.21.21 I scheduled the online appointment for Saturday 4.24.21 between 11a-2p. I called at noon to see when the appointment was and whoever I spoke to said it was for next week Wednesday 4.28.21 between 11&2. I made an online account to view my appointment to try and change it and I cant. Spoke to someone else who said there was nothing sooner than what Id orginally scheduled. I never received an email stating the new appointment either. Needless to say, Im already sick of this company and dont even have the damn service yet!😠😤

They expect you to continue to pay for services they arent providing. We went without services for over 2 months after two hurricanes hit. When they finally restored our services we ended up having to pay double the price. Called customer service about it and they claimed bc we paused our services during the time after the hurricanes we forfeited our previous rate.

Got there about 9:15 got out at 11:15 they need to speed up wait times I can understand if busy but I got there there was only four people outside and only about five inside they had only three people working you got six windows and after every customer seem like the associate went on break

Had to wait almost an hour (about 54 minutes), to just swap out cablemodem (that dies every 5-7 months).

Covid protocol requires a wait outside and temp screening at door to enter. However service was nice and friendly

Moved to a new home we scheduled the service connection 2 weeks in advance. They never showed now we do not have service and I’ve been on hold for over 2 hours! The hold music has a melody that I swear it closely matches the “nanny nanny boo boo” from childhood. I gotta say the SouthPark episode on cable companies is dead on. I’ve been a paying customer for years. This treatment is UNACCEPTABLE.*update I’m still on hold. Started these calls at 11:20am time is now 2:37pm.*update I finished up with customer service at 3:24pm. They’re sending a tech tomorrow to connect us I’ll post an update when that happens. Supposedly we’re getting a service upgrade to 1gig at no charge. We shall see...

They never buried our internet lines and so everytime it rains it makes our internet go in and out. The thing thats sticking out of the ground I that the wires run to are not covered. And I have called twice

So when the internet works it’s amazing. And I understand that having two hurricanes back to back can disrupt service. What I don’t understand is how almost two months after we are continuing to have massive connection issues, and are still being charged full price. And I’m sure I’ll get the “I’m sorry to hear that, contact us here so we can offer ‘solutions’ which won’t actually solve anything”. If you’re going to regular be working on the lines or for any reason have to disconnect/stop service momentarily then you should let people know, especially with so many people having to work and go to school virtually.

Had 3 different appointments to set up internet and everytime I got a blank we missed you card with no information on it and they did not even ring my doorbell.

I have scheduled four service calls. Service technicians have come out twice and they could not resolve the problem, the technician asked us to reschedule and we did but nobody showed up. When we called to inquire about the we were told the technician did not document why they didn’t show up for the scheduled appointment, no apology was offered. We rescheduled the appointment and they did not show up again, this time when we called about the missed service call they lied and reported I cancelled, fortunately for me I have my text messages to prove I didn’t cancel the appointment. This is absolute worst cable company I have ever experienced.

Worst customer service I ever experienced

Slow as the molasses in January. You wait forever to pay your bill!

Been having a connection/packet loss issue since June of 2020 it is now March 2021. Issue is still not fixed. 10+ technicians have come to my house all saying the same thing, they cant fix it and its a node issue. They have been working on the node for 3 months now.. They say once they resolve the issue they will credit my account. The whole company of suddenlink is BAD!

Suddenlink is the single WORST internet services I have ever had. The Wifi cuts out every 20 minutes and I am paying for the 1GB service. I will be switching providers and will NEVER use them again no matter where I go.

Absolutely the worst internet there is. It is a complete scam. I paid for the best internet possible and it is absolute trash. It said you would get 940 mbps and I got 1.5 mbps. Please no one get this trash internet provider so they can go bankrupt. Scamming people needs to stop. And also... it said I would get unlimited. The internet shut off at only 20 gbs used.

I have been very disappointed with Suddenlink. They have raised my rates twice, once when the Covid crisis was at its worst and again after we endured 2 hurricanes and a severe winter storm, great timing Suddenlink! Hey theyre a monopoly they do whatever they want.

Really Pleasant with great customer service

I would like to personally thank the New York crew for helping me to restore my 97-year-old mother’s phone service after hurricane Laura. We had been calling for two weeks prior with no success. The New York crew happened to be parked right out front of my moms house at dusk and they were simply just meeting up before calling it a day. I explained to them that she wears a Safety alert button that is tied into her landline in case she falls. Within 10 minutes they had troubleshooted the problem and it was an easy fix due to two crossed phone lines. Thank you Suddenlink New York crew working in Lake Charles La. 💙💙💙

So higher pricesLoss my equipment from the hurricane season in my apartment the new man say dont pay it if it damage by hurricane season dont pay nothing what happened00.00

Add changes to account and bill stays going up.. Wish we had more cae options in lake charles

I would give 0 stars if I could. Have had 2 technicians not even show up at all, been overcharged constantly, cable stopped working along with wifi, was still charged for it and never reimbursed. Mysteriously lost $250 worth of credits and my bill had gone up $20 with no reason. And not one answer. Absolutely abysmal.

Suddenlink, why is it so hard to do what is expected of you? I strongly suspect it has to do with spoiled executives that dont care about their customers.

They are legitimately the worst company I have ever dealt with. I wont usually go out of my way to right a negative review. Please dont ever use this company. They are like the stereotype of what an evil corporation would be like. It is comically over the top. For example they made over a hundred thousand people continue pay for services while they werent providing it during hurricane season for multiple months. When getting a new service, it takes around 5 minutes to talk to a person. When trying to cancel or repair services it takes hundreds of hours. I have up and hit the number on the phone associated with a new customer and was immediately answered at which point I explained that the automated phone system always hangs up on you after a repeated message when trying to get someone to repair or cancel service, at which point they transferred me back to the automated system which then hung up on me again... they should be charged with fraud...

Literally have been lied to repeatedly about when I’ll have service and a tech available to my house. They have scheduled 3 appointments and 3 no call no shows after I’ve rearranged my schedule to accommodate their technicians. Will never have my business again.

Suddenlink provides a miserable customer service. Internet has not been restored 3 months following hurricanes. Had to call Suddenlink several times to get a technician to take a look at the issue. I show him the box on the side of the house (cover was removed in the hurricane) - he says its fine. Had to file an FCC compliant - the corporate office did not respond to emails for 3 days, so I call. They said oh I was about to call you in an hour. at the time of writing, I still have no internet.

They continued to bill us even after the storm when we didnt have service. They never gave us a credit either. Also our internet speed has never been what they say its supposed to be, we have never gotten the speed that we pay for. The customer service isnt the greatest, its hard to get a person on the phone l, and to send someone out it takes days maybe even a week to get the service tech to show up

I have been without services for a whole week. Scheduled appointment cancelled by technician and reported that I cancelled the appointment. Very unprofessional technicians and some unprofessional customers service reps. If you want loyal customers take care of business and dont leave customers without service this long. Ridiculous!!!

Not one representative cared about our situation we had one set price that would never change an when the hurricanes came an knocked the internet out an it took suddenlink forever to fix the internet they go up on the price. We will be leaving SUDDENLINK!!!

Suddenlink really needs to have better training for their employees

Terrible tech support.Terrible customer support.Terribly billingOverall, we have had a terrible experience.No show two times for commercial install.First bills are very incorrect.Tech support cannot speak English ans hangs up in you at random. Currently still on hold foe a total of 3 hrs combined today. Simply TERRIBLE

Made an appointment for Thursday. My wife took off for that. Customer service reps all said the same excuses - wasn’t a ticket in the system (even though I confirmed that there was in fact a service ticket history to each person I talked to) or that they’re simply at the mercy of their contractors to fix up their customers. They have now promised a guy ll be here Monday lol. It’ll prolly be a couple of weeks I’m guessing.

Prices keep rising and high speed internet is not high. speed even with a 350 dollar router which I was told I needed by service tech!!! made no difference! been with Suddenlink for 15yrs and paying almost 200 a month. ready to find a better and cheaper service

The Cable TV stopped working since Hurricane Laure... I gave up and cancelled the service on December 20th.. Theu promised me that will solve the issue and twice the techician didnt show-up. Their technical support also charges for the services. They just tell that Suddenlink can not do!! and information you can find online... $20 per month for that.

Would leave zero stars if I could. Internet service constantly dropping. I pay for 400 meg service but only get between 10-20 meg but they still charge full price. Worst thanksgiving ever thanks to you suddenlink I could not video call my family, watch tv or movies. Trash company who wants your hard earned money but dont provide reliable service.

Buyer beware!!!! This company is a con!! There customer service is beyond horrible! I initially paid a deposit for service, when technician did not show up, I called and they said it would be a month and a half before they could come connect it. I told them I no longer wanted the service and I wanted a refund. Suddenlink will not give me money back. Everytime I call it states that I have money in my account, when it should have been cancelled weeks ago. They keep telling me there system is being updated, I need to call back. At this point all I can do is contact the BBB, and get legal advice. And whats funny is, after they left a message at the bottom of this review to contact them via Facebook or twitter, they still wont respond back!!!! They are a con! I had to call back, and this time there service ear operating. They told me they were working on getting me my refund and it would take 7-10 business days. They told me this 2 weeks ago. They sad part is I dont even have service with them yet. No equipment, no account number, I cant even log in because I never received service. But they still wont give you your money back. My next step is to hire a lawyer and sue, so they wont do this to others.

This company will NOT come through for you. Their customer service is HORRIBLE, their response rate is disgusting, and their services were already unreliable. The technicians they send are inexperienced and unprofessional as well. I can’t name a single time I’ve had a good experience. We only chose them to begin with because they monopolize the area we are in but I will never make this mistake again.

Other than waiting in line for an hour or so, I give them five stars. They fixed my problem. Thank you Suddenlink.

I have been waiting for a month and a half for cable they have been here 3 times to hook it up but 2 of them they didnt have the right work order

I understand that the cost of living in this world at some point have to go up, how ever it is always a shock when it happens 2 x in a matter of months. I dont get a paper bill so until I open up the email I have no idea what is going on. I try to manage my funds and like most elderly people have to decide what I want or need most. Help the elders would be so welcoming.

Moderate internet, but one of the worst companies I’ve had the displeasure of interacting with. Their phone reps aren’t honest and all say different things regarding “policy” that should be universal among the company, their repairmen are 3rd party usually and all say something different and aren’t honest or kind, the waiting line for phone calls or emails is ridiculously long, their prices change without warning, need I go on? OH there are also people in Louisiana after hurricane Laura that still don’t have internet. It’s sudden links fault cause they won’t fix their underground and overhead wires. The hurricane was 4 months ago.

The cable and internet experience post-Laura was sub par to say the least. Customers were charged for service that they didnt have access to.

Worst service EVER!! I understand they are behind with the storms but come on. At least be honest. Extremely bad customer service. I will terminate service in morning

SuddenLink might be the most poorly managed company that exists today. They will change your appointment without telling you, and they are in no hurry to get back to you when you are trying to get issues fixed. I was scheduled service and called the day prior to confirm only to find out my appointment date had been moved 3 weeks later. When talking to their support team they said they would escalate it and I would receive a call from their supervisor in 24-48 hours, also known as after my scheduled appointment. They are utterly useless in fixing the issue as they outsource all of their support to India, and their support team has no ability to actually enact change on your account. The local reps are not much better, they refuse to help in any way if you set your service up online. Do not be fooled by the cheap prices, you will pay for it in other ways.

Great company,and great service!!

December 10th now and I still dont have internet. Been out since August 26th. Customer service couldnt care less. They lie and waste your time. My daughter is in virtual school and I have to pay for a ridiculous amount of hotspot with Att to try and make it work.

Our internet was up and working perfectly until one day before Delta. Its been weeks before weve even seen a truck working. The last time we have was a truck working on one line, and they DIDNT EVEN FINISH IT. Its just unacceptable. At this point, switching to scummy AT&T would be better, since bad internet is better than none.

Worst customer service. 4 missed appointments with 3 having no calls or communication at all. Extra charges on my bill for services not received for more than a month and a half. But telling one person one thing and having a truck across the street fixing my neighbors stuff is a slap in the face. Figures no communication internally as qell.

This has to be the worst company in existence. They came to hook up my internet and it didnt work when they finished. So I called them to try to get it resolved. I had to call them literally 13 times at different times and had to have 3 different people come to my house, one of which didnt even show up, the other one didnt fix the problem although he said he did. But I had to make a 14th call to them and this person was finally like ok well I just need to change a letter in our system because it wasnt right. I spent countless hours trying to resolve this issue with them over a period of two weeks. During the two weeks I was trying to get this resolved I did not have service but they still charged me for it and told me they could not credit my account for the time without service.Recently, LESS THAN ONE MONTH AFTER I GOT MY SERVICES RUNNING CORRECTLY, I tried to have cable installed and they told me that I would have to cancel my service to get the price shown on their website, or I would have to pay 2.5x the price that they had listed on their website for the services. I tried speaking to a supervisor and they told me no one was available to speak with me.If you can go with ANYONE other than suddenlink, I would HIGHLY recommend that you go with the other provider because dealing with suddenlink will literally ruin your entire day any time you have have to speak with a person that works there.

I dont go there I use online

We’ve been with Suddenlink for ten years and I know 2 hurricanes hit Lake Charles back to back and there may be problems but at least notify customers and not charge full price for the poor internet. Now let me just say that the internet is so bad. We just upgraded to the 1 gigabyte and even then it is still bad. I’ll just add that I could get better internet hiding with Anne Frank in WW2. Please do a better job at being an internet service because you know very well that your the only company with cable and internet.

You have abandoned elderly customers without a way to live in their homes and call for help. Additionally, after nearly two months of ZERO service, you notify them that their account is past due. To check on my elderly parents post-disaster, I had to travel 250 miles round trip. Appointments were set that you all had no intention of keeping. This company should lose the privilege of serving this region.

Ive been having problems with suddenlink, and they finallyyy gave me a refund on November 11th. It is now November 28th and I still havent seen the amount on my card! ridiculous!! This is just ONE problem I have with Suddenlink out of many!

Unacceptable. Cant even pay a simple bill. Suddenlink will not exist another year in the State of Louisiana. Everyone nation wide will no about the tragic company they are.

$hi#show. Three times theyve been out, thats three days off work, enormous amount of time on the phone with them, yet still no internet. Every time they come out they are charging me $25 even though they havent installed it to working order YET. As soon as att fiber gets to me Im switching.

This review is less about the local Suddenlink, though when we have contacted them in the past, their service was very poor and unprofessional.Im not going to go into too long of a review here, because frankly our last 2 years experience is too long for most people to read, and I will need blood pressure medicine when I am through writing it.In short, we recently canceled our service (cable & internet), and even though I need high speed internet for work, I would rather do without than give another dollar to these jokers. Will get at&t 5mbps plan soon to get by and wait it out however long until they have fiber in our neighborhood.Everything about Suddenlink has been unprofessional. We have constantly got the run around. And all told, they have easily screwed us out of probably $300+ over the last 2 years. Im going to end it there because I can already feel my blood pressure rising...

If I could give zero stars I would ! I currently moved & this is my 4th time within 2 weeks having to reschedule due to the technician not coming on time . I didn’t receive any calls saying they would be late or anything ! Just a total inconvenience! Each time I would call customer service they kept saying the technician is on the way ! Update : it’s been almost two hours since they said this person would arrive !! I highly do not recommend this service it’s just that in the area I’m in Suddenlink is the only provider !

I have had numerous problems with suddenlink in which their services just stop abruptly and I can’t get through to anyone. And prices continue to change each bill and when asked it’s some excuse of tax from out of no where or an increase in my bill amount just to boost package prices!

I have power line down in my yard. It is not electric company as they came out. Called Suddenlink to have them come fix or remove it and was quoted a high service fee because I could not 100% tell them it was a Suddenlink line. I have no idea about power lines and dont want to get close. This down line is next to the street and is a major safety hazard, and they want to charge me a fee. I already pay a monthly service fee.

Had to wait in line but staff was nice and friendly

Pathetic in every way a communications company can be. Had an appointment scheduled October 26th for over a month (that was the earliest opening they had). They call me October 20th to confirm the appointment. October 22nd they call to tell me the earliest they can come out is November 12th. I ended up just canceling the service and will be going with Cameron Communications which is what I should have done in the first place. I had Suddenlink for over a year when I lived in Lake Charles and the internet would always go out. After calling them to try and fix it they would just tell me to reset it and it would never work.

People were ok I cant say anything bad about the people but the company themselves are starting to become problematic. Id like to have internet 3 weeks ago thanks

Three months post hurricane and I still cannot get a refund after paying for services I did not use and cancelling services due to a destroyed home. I keep having to call constantly only to get the run around from agents and keep saying it will be delivered in two billing cycles.... ok so 6 months post hurricane I should get a $98.50 refund??? Why is it so hard to get a measly $98.50 refund??? This should have already been solved.

So I run a business in the lake Charles area and the hurricane knocked out the internet that’s understandable and not there fault I wanna get that out of the way first because I hate bad reviews that include context or ask the impossible.I called sudden link to see when the internet would be back up after being told a month ago it would be back up around the time I decided to call. I was told after several times calling the customer service number and being up hung up on while waiting to talk to a live representative that they should be able to fix it by sending a technician out. They arrived and to his credit the tech was very friendly and answered questions but he told us that he couldn’t fix the problem and informed to go to the store trade in my motem or router(I can’t remember what one it was) and suddenlink would give me one for free to get my internet back up today.I was doubtful but did as instructed that day. I will say service at the store was friendly and very fast and I like the measures they took to keep people safe from Covid. They store was clean and mask are required. The guy st the store said the router wasn’t free and it was 10 bucks. I was ok with that and had no complaints despite being told that it was free. I just didn’t like that they don’t hook this thing up for you.I came back to my store and after calling the customer service line and again being hung up on several times got someone to walk me through setting this thing up. It never worked and he hung up and told me he would call me in 30 minutes it just needed to reset. I was also told it would be a month before a tech can come back out and “fix the problem”.So now I’m being charged for this router and have no internet. Just my AT&T hotspot to run my business.Easy fix is sending techs out with basic equipment and giving them the ability to charge and add things to your account.

I can’t think of something positive to say about Suddenlink.

I have had 5 tickets made for my services to be put back online, some of them “urgent” and I have had 5 no call/no shows. This is ridiculous. And now they say they cannot have a tech here for a week?

No long waiting. Went to the kiosk to pay and a worker help me when my dollar wasnt being accepted and she exchanged it.

Dont show up when you have an appointment, have no idea of the progress in which the work is being done. Expect you to pay every month even though your service isnt work just about had it with them. Seen the Tech literally drive by didnt get out of the truck I messaged a couple hrs later and they said the work order was completed and nobody has any answers. Completly rediculous!!!

Long time business customer in Lake Charles, they changed their due date without letting us know then charge us $10 late fee when we thought we were paying on time. I called the business line my option were 1- wait for 20 minutes or we will call you back sometime NEXT WEEK??? I waited over 50 minutes and never got a human on the other line: how about that for a telephone /communication company? Hope to be able to switch asap and please dont ask me to call you back!

Horrible!!! Lets state facts!! We have had horrible weather in swla and entergy has manage to get lights on after both before suddenlink even had service up and running after the first storm. Not surprising though first problem I had was when I disconnect cable and turned in equipment in the drop box outside the store as directed by the clerk. Well they couldnt find it and I had to pay 600 dollars or my internet would be cut off. I called for a full month for them to keep looking for it but 2 months later they found it added the money as a credit on my account asked if I could just get a refund, heck I had other bills I had to fall behind on for this, no I couldnt get the refund. Suddenlink get it allllll the waaaay together!!! Or ship out so someone can come in and provide quality service.

I got the Altice One cable tv package, which never actually worked for the three months I had it. I’d call to have it fixed, waiting 20-30 minutes on the phone to schedule a service appointment. Once the appointment was scheduled, no one ever showed up. After three missed appointments I gave up and cancelled the tv service. This has to be the worst company in the history of tv/internet providers. Avoid Suddenlink if at all possible.

I got the price for life service in August 2019. My bill has gone up $10 every month since. Did I miss that in the small print?

Been waiting for service since Hurricane Laura. Had appointment set for October 17th and it got pushed back till November 7th with no explanation. So sick and tired of poor customer service. Even after state representatives chewed yall out you still have the worse service ever!