We ordered our furniture from Lake Jackson (Sales person AK) on 7/3/2021. Brought home one piece the buffer table that day. They said they would deliver on 7/13/2021. That day came and I called asking what time will they be delivery. They said we don’t have you scheduled and we don’t have all your furniture. We called and called the date kept being moved. Now we have everything being delivered but the kitchen table and shelves on 10/23/2021. We will see if that is true since they have promised delivery 3 times now.So we have a buffer table and Saturday we will have 6 bars chairs with no table. They said the table is estimate to be at the warehouse on 12/2021. That’s not a delivery date. So for Thanksgiving 2021 we have chairs and no table.

Roy helped as we purchased a new sectional and cabinet for the house. He was there to answer questions and help find options for the size room we have. If he didnt know the answer he brought in another person with more experience to help. All of our questions were answered and it was a great experience.

Great furniture store. Good quality furniture, with great availability. I had issues finding a kitchen table, and they got me one I liked, in a good time period.

It was a great experience. The very kind and helpful staff members really made me feel like I was in control of what I was buying. Certainly love their attitudes towards customers with questions.

I actually went twice to this location. The first salesperson I got couldnt be bothered with questions and details - or possibly was just very inexperienced. The second time I came back, I got a different salesperson who was very knowledgeable, pleasant, and was able to negotiate price when I couldnt go over a certain amount. I cant wait to get my recliner! The delivery time window of 6-8 weeks was acceptable.

Well, it was sort of a car borrow and wait for them in the store.It was a nice store. Priced a bit high but thats to be expected in a furniture store. I had a thing to do, that being searching for a mattress and box spring. All they had were new foam or better in stock. Two were in my price range, but I wanted inner spring mattress/box spring set. (oh, the prices were $350 and $800, minus sale and whatever to bring the actual price down to $300 and $780. But as I said, werent what I wanted. The end.🙂

Very nice location. The sales man was super friendly and knowledgeable. Bought some comfy couches cant wait till they arrive... They also offer up to 5 yr no interest financing.

Had a great experience shopping for bedroom furniture. Matt was just fabulous! He found just what I had been searching for and was extremely nice and courteous.

They lied and said our order would be ready in 6 to 10 weeks... it took about 6 months to receive the couch. And we got it in pieces, in different deliveries. They are only allowed to hold the pieces that are ready for 3 weeks! And then they will tell you they cannot deliver. So you’re kind of forced to get it in pieces or risk taking an even longer time to receive. The couches are nice though. And I’m not sure if they are taking long because no one wants to work at the factories that make them. I’ve never perchased from them before COVID.

This is the worst I have ever been treated as a customer at this Ashley location. The manager, Matthew, lies and never returns phone calls. I have been waiting 4 months for a mattress set exchange and every week there is nothing on the delivery truck or they just never show up, after waiting at home every Thursday. Customer service is absolutely no help, all they offer is apologies. I have turned to the BBB and after weeks of back and forth messages....NOTHING!!!! I cannot believe the lack of service or concern for its customers Ashley has displayed. One star so I could post this review!!

The staff took me to the location of the recliner that met all my needs. After they gave me the time I needed to make my decision, they were there to seal the deal and answered all my questions. The price they gave me met my budget and the piece was of great quality. I’ll shop here again!

Just bought a beautiful sofa and a wide recliner for our new living room. There were so many choices with a wide variety of colors/styles and were able to get exactly what we had envisioned with the whole family in mind. Everyone was super helpful, attentive, and explained pricing/options/financing. Teresa was especially nice and made the whole process very pleasant.

I love my sofas and Lucas was very helpful

I have to say it was absolutely wonderful going in the store and finding what I needed and everyone was just absolutely respectful and polite and gave me discounts which is wonderful thank you so very much it’s a great furniture store to shop at

This company does not deliver your furniture. They continue call and reschedule the delivery. To cancel the order good luck. 12 phone calls and still cant cancel. DO NOT SHOP AT ASHLEY FURNITURE. THEY ARE ANTI CUSTOMER SERVICE. THEY ONLY THING THEY ARE NUMBER ONE ABOUT IS MAKE THE CUSTOMER MAD.

We have had a great experience with Ashley Furniture every time we shop there! The sales staff is always kind and attentive. This time we walked right in, immediately got helped, picked what we wanted, and were out of the store within an hour! We will continue to do business there.

They have the softest sectional I have ever felt. Everyone was very nice.

Customer service was excellent. Manager even made himself available without request for any questions or concerns regarding my purchase. Rep was very knowledgeable about products and helped me find items best suitable for my needs.

I loved my mattress shopping experience! Our sales representative KJ made us feel like a special friend. I cant wait to sleep on our new mattress!

Janice our associate was very informative and patient during our visit. She explained many options and discussed sales and discounts on various brands in the store. Very easy and painless experience!!! Definitely coming back when our next furniture purchase comes up.

I had a good experience at this Ashley store. My salesperson was patient with me as I went through the entire showroom a few times. She was very helpful and I never felt pressured like I do with most salespeople. Thank you Alice R. for all your help.

Excellent customer service!! Found what we wanted online but once in store they were able to beat the online price Good quality furniture with great prices

Very nice staff. Saw a bed, liked it, financed it and was out in thirty minutes they’re very helpful

Knowledgeable and friendly staff. I will be back!

Was a great experience. Paul our salesperson was very helpful, friendly and not pushy.

Folks were very helpful and friendly. welcomed you to the family.

What a wonderful experience. The team listened and understood exactly what I was looking for and found it. Only place I will ever shop.

Best furniture buying experience Ive ever had. Paul was great, not pushy at all, he listened to us first and showed us all their inventory before we decided on the perfect couches. All the staff here were happy to help and it was nice that our salesman was a handsome young devil with a Latin flare!

Always a great experience at Ashley’s in Lake Jackson, the sales team is super helpful and knowledgeable in the products they carry. They listen to what you need, point you in the right direction and let you search for something you’re interested in without hovering over your shoulder the whole time. When you need their help, they’re just a few steps away! Thank you so much, will definitely be back and 10/10 recommend.

Janice was great at showing us what we were looking for and guiding us through the best way of purchasing for us.

The salesperson wasn’t pushy and he didn’t hover, which I absolutely loved. They were super friendly and very helpful when asked. The buying process was very easy. 10/10. Recommend.

Stephanie Guzman went the extra mile to help us with our purchase. Great Great service.

Shopped for a recliner at the Lake Jackson Store. Received great service from Paul. Very good price, very nice recliner, free delivery. All done quickly and hassle free. Will definitely be a repeat customer.

Mr. KJ, was my product specialist. He helped me find the product I was searching for in my price range. Very helpful, and friendly. Great prices, quality furniture. Highly recommend.

My wife and I went to Ashley furniture and had Mr. Paul help us find a new mattress! He hooked us up with a brand new tempur pedic. We have had it for a few weeks and is some of the best sleep we have ever gotten! Through the process he was beyond helpful and knowledgeable! Looking for a mattress definitely go see Paul at Ashley’s!

Thank you Alice Ragusin!!! She was so helpful with my recent purchase of mattresses and furniture! I’d definitely go back and buy from her again. She made the buying experience so easy!

Horrible service bed broke within a few months of having it. Cheaply made expensive no help from the staff or online service shop elsewhere.

Went in for a new couch, and got what we came for. Super easy - no pressure sales from Paul. Happy with the experience.

HORRIBLE experience with Ashley Furniture. The salesman KJ is a manipulator and sells products they don’t have. I’ve been waiting for a top mattress for my daughter bed for 3 months already. I keep getting notifications and and representatives telling me my products are ready for delivery and still have YET to receive. Don’t waste your time with this store. The managers won’t even call back. Worst customer service EVER.

Went in to just look at couches and Paul was a great guy! Getting some delivered soon! Thanks Paul for all the help! Was not expecting to purchase but they have awesome deals and awesome furniture! They will definitely help you until you are satisfied with your needs!

Excellent! quality and customer service, personalized attention and prices accessible to your budget

The staff was friendly and they took care of us very quickly. We were there for less than an hour looking at a few furniture items. The store has a nice amount of stock on display.

I visited the Lake Jackson, TX location to look for new furniture and the customer service was outstanding! Ms. Janice Smith asked if o needed help and I let her know I was just looking and she said ok. There was no feeling of being haggled. When I did find things that I liked she was knowledgeable and gave me helpful information that helped me to decide what would work for me. I purchased furniture for 3 rooms at this one visit and it was such an effortless purchase. She helped at every turn and worked to get me the best deals possible. I can’t wait to get my new furniture. If you go to Lake Jackson ask for Janice!

[8/7/21 Update.2: Called the store and tried another option, got an automated system that said I wouldnt get the ottoman, that I bought and paid for on May 10th, for another 7 to 9 weeks, then called and selected another option, got a salesman who said he would forward me to the manager and hung up, called again with the same option and got the manager, he offered to get it to me sooner and I told him I just wanted to cancel the order and get a refund, so he got a refund put on the card I bought it with] [8/7/21 Update: I contacted the store to cancel the order that I bought and paid for on May 10th, they told me to call them and select the option for customer service, customer service took my info and told me the store would be calling me about canceling my order in the next 72 hours] [8/6/21 Update: Now they are telling me that the ottoman I bought and paid for on May 10th wont be delivered till after September 18th] [7/20/21 Update: Now they are telling me that the ottoman I bought and paid for on May 10th wont be delivered till after September 7th!] Where we had always been happy when buying furniture from this store in the past, its a nightmare this time... When I bought and paid for an ottoman (for health reasons) on May 10th, the salesman had promised that I would get it in 4 to 6 weeks and maybe sooner, so the next day I enquired about maybe getting it sooner, I was told that I did not understand, the estimated date of delivery is August 27, and they did not reassure me that I will get it even then, they refuse to try to expedite the order... So as I am writing this (on June 26), I have my feet propped up on an upside down laundry basket with a blanket on top...

It’s currently June 12, 2021 at 9:04 a.m. I’ve been trying to call the store to get an update on my order that was supposed to be delivered the 9th and each time I call I get an automated message saying they’re closed. I click on the actual Ashley’s furniture website and see a customer service number so I call it and it connects me to DIRECTV! When I call the actual corporation it instructs me to call my local store. I’m going in circles and the tracking button online is saying there is no order under my number. Ridiculous.

Tia Moore was very patient & knowledgeable of all inquires I made. Very prompt to meet & show me what store had to offer.Very nice personality & attentive to our needs. The whole process was quick & smooth. She was cautious to make herself understood when it came to the delivery window.She is an asset to Ashley HomeStore.

KJ our sales representative was super helpful. He knew his product well and understood our needs. He helped us find exactly what we were looking for and we got a great deal. The staff in general were very nice. The store was very nice and clean as well. I would recommend my family and friends to shop at Ashley HomeStore. Thank you to the Lake Jackson staff and especially KJ.

Ladies were super nice and helpful in my purchase. Everything was explained clearly. Great service all around!!

I have had the pleasure of purchasing two living room sets and a dinning room table in the last 2years. The quality of Ashley Homestore furniture is top of the line in my opinion. Theyll work with you even if you dont have good credit. They have have so many styles of decor Im confidant youll find what youre looking for and more. I know I did and am extremely happy with my decisions.

Horrible customer service. The manager needs to be replaced. She has no compassion or understanding. When I went in there with the issue. all she kept saying that it is my store it is my store it is my store. her and her employees are not on the same page cause they both told me different things. They are nice to you when they are trying to get your money but as soon as they get your money they are totally different. We purchased a new house and went to Ashley furniture for all our furniture . And ended up with a total nightmare. It took 3 months for them to deliver some of the furniture. After 3 months I canceled the rest and I now have two twin beds in pieces. The delivery guys told me that it could not be put together because they are both missing a piece. The manager says that all the pieces have been delivered. But yet that is not true. She is not helpful. When asked for a corporate number . She said there is no number this is my store Im the manager. I wouldnt want this nightmare on no one... DO NOT PURCHASE FROM THIS STORE..

Great selection and good discounts!! KJ offered great service and kept within our budget.

We went in to browse, but the 0% interest for 5 years is a pretty good offer. Our salesman was helpful, not pushy, really got us what we wanted. The hardest part was deciding what to get when there were many options that fit us. In the end, we got more than we came for, but no regrets!

They have some of the nicer furnitureI love their tasteI cant wait to own some of their stuffAshley Home Store Rocks!!!

This is the first time Ive ever been to Ashleys home store and I was very pleased. I have been looking for some chaise lounges for several months and nobody seemed to have what I wanted so one day I was Im at the mall with my grandson and I saw Ashleys HomeStore as I was leaving the parking lot and I thought I would just stop in and see what they had. I looked at quite a few Place lounges I didnt know they come in different sizes and I saw one that I liked and I took my grandson hes 9 years old back there to look at it and I showed him a few others but he happened to like the one that I had showed him. Im not only walked out with one but with two. I got an excellent deal on it and it is now in my living room. Its big enough that if I had company I can sleep four to five people on it. Im thinking about putting my king size bed in my living room and putting this in my bedroom LOL. I had a little loveseat before and now with my two chaise lounges I dont have to hear my grandkids say move your feet, dont touch me, move over LOL LOL. Science Ashleys home store.

KJ helped us out buying couches. Great experience, highly recommend! I will be coming here for all future furniture purchases.

Alice was very helpful and knowledgeable.

I went in looking at couches. Everyone let me look. Janice walk by just as I found what I wanted. It was a quick purchase. Janice was very helpful.

Very friendly people. They work with you to get you what you want but within your budget.

My salesperson, Mohammed, was very helpful and attentive.

I’ve bought a couple things from this location and i can say I’ve always loved the service. The first two times Tia helped me and she was quick and really easy to talk to as far as helping me find what I needed. This previous time I went KJ helped me and he was awesome! Again super fast and helpful! Crystal from acceptance now is the best! Definitely going to keep coming back to them!

Ordered couches and end table from the Lake Jackson location. The sales people are good but have to watch prices very close and make sure they are right. But after the good customer service comes chaos. I can’t get in touch with no one when I call to see where my delivery is today. Went up to the store to speak to someone and apparently they deliver whenever they want and don’t care to help after the sale is made. My time was just wasted while waiting for a delivery and wasted my time when I could have looked elsewhere like I am now! If possible I would have reviewed a 0 because the service isn’t even a 1.

Second time I have bought furniture from Ashley. The showroom seemed a little small but there was a lot to choose from. Our sales rep was friendly and answered all of the questions we had. With his help, we were able to find exactly what we were looking for.

Excellent customer service!Edit:The customer service is only good in store. Once they make the sale they don’t care if/when you get what you purchased. They sure make sure you make the payments on it, if you have the merchandise or not. I explained to them that I needed a new couch ASAP because I had already gotten rid of my previous one. Here we are 6 weeks later and I have received 1 out of 3 pieces of my couch. Every time I call it’s pushed back even more. How am I supposed to have thanksgiving at my house WITH 1/3 OF MY DAMN COUCH.

Fantastic and energetic service! The furniture looks top notch and seems to be built well. If youre looking for all wood furniture, I definitely recommend them. Speak with KJ in Lake Jackson. Great financing options too!

From the moment we walked in I felt comfortable and welcomed. Our salesman greeted us almost immediately and helped us through many back and forth decisions on sofas and recliners. He was very knowledgeable and even after we made our purchase I had to call him for a question I thought of after the fact. Luckily he gave us his cell and he answered immediately and had an answer for me. Delivery was on time and the guys delivering were very professional and courteous. Overall so happy with our purchase and will be returning!!

They catered to our needs and very polite and helped us find exactly what we were looking for very good service I been doing business along time with them and they have never disappointed me.

We went shopping for a couch at the Ashley Home Store in Lake Jackson TX and found the perfect one! We received great service and Mathew really got us a great deal!

Alice a was a wonderful, patient, curious sakes person., I had been looking for a dinning for months and she was so helpful

I only had to rate this ONE star but I wouldn’t even give this store or company that much! They have horrible horrible horrible customer service. They lie about delivery times. You can’t get anybody on the phone ever because “their system is down” We ordered back in September and our delivery date keeps getting pushed further and further away.. we are looking at the middle of January now.. and good luck trying to get somebody on the phone.. nobody wants to do their job rather here locally or corporately they just want to transfer you from person to person. That’s WHY people aren’t getting their orders! I don’t see how this place hasn’t went bankrupt or sued due to this! Pathetic!

People very polite and very nice service. I was glad I went in and decided to buy my living room sectional there, I got a great deal on it. Hats off to the lady that help me out Thank you Tutressa

We had such wonderful and knowledgeable people helping us!!! Everyone there was very patient with us while we were making our decisions. Plus the furniture is beautiful. Would highly recommend to anybody searching for furniture.

Gail allowed my wife and I to shop with no pressure. She was very attentive to our conversation and our taste. Gail also detected the quality of furniture we desired and pointed us in the proper direction. She, along with a co-worker and a financing specialist stayed an hour beyond closing time to finalize our purchase and set up delivery. We HIGHLY recommend Ashley Home Store in Lake Jackson! A very pleasant buying experience!!!

Horrible! I bought from Ashley’s 8 years ago and the furniture lasted very well. So I bought from them again hoping to have the same experience. I have been through hell to have my furniture delivered. They were supposed to deliver it on February 27th. It never came. Nor did they call to let me know. I called and had it rescheduled for March 3 it did not come. Scheduled it again for March 5th and they brought me ONE DINING ROOM CHAIR. Mind you i bought furniture for the entire house. The furniture finally came on March 6th but a piece of my couch was missing. I have had this piece scheduled to be delivered 3 separate times and STILL don’t have it. When I call, no one knows anything. I WILL NEVER EVER BUY ANYTHING FROM THEM AGAIN

Beautiful furniture. Friendly salesman. Great prices.

Very nice associates. Alice was very helpful.

I went in with a general idea of what I wanted and what I needed, I dislike online shopping because I want to see what I’m purchasing. This is my first time furnishing my own residence and I couldn’t be happier with what I chose. Total cost was right in my wheel house and next step is waiting for delivery and seeing everything physically in its place. I was not rushed and was walked through the floor and shown a wide variety of options, this experience which was already a bitter sweet moment prior to my arrival was really turned into a great next step in my life. I want to thank Gail Freeman who was there with me through the whole process. Thank you for a great new experience.

I went to other furniture places around my area and man I am so glad I came to Ashley furniture. They have great deals and great service. I told them what I wanted and turns out they had all these discounts and all. Very pleased!

Austin the sales rep was great, no pressure and helped when ever we had a question and were ready to make the purchase!

Love the customer service! Very knowledgeable & friendly! Made our experience very delightful, will definitely be back!

Tia in Lake Jackson is simply wonderful. My husband and I couldnt decide which furniture to choose. 3 trips to the Ashey store and 3 different quotes, Tia helped us choose the right furniture for our new home. She went way beyond the everyday customer service. Tia is very helpful, kind and awesome person. Great store, great staff! Will recommend Tia and the Lake Jackson store to everyone.

Awesome service..love love my new furniture 😍

Austin was very helpful and non pushy...simply asked what I was needing and helped me find just what I wanted.

To anybody else trying to get furniture here, I would not! You are way better off going elsewhere. Me and my fiance bought an $1,100 bed in the beginning of March, and the interest on the contract ended in may. We been paying $200 a month and it is October now and they said we still $850 to pay off. Their contracts are outrageous. Also we tried contacting the vendor multiple times to exchange our bed because our backs hurt everyday and they literally pick the phone up and hang up on us. We have to rotate our mattress 3 times a month. Again I do NOT prefer anyone purchasing furniture there.

Great quality furniture but its been almost two months and we still havent received half of it, we were supposed to get everything a few weeks ago but now the couch is on back order and we wont get it for atleast another month. Last Saturday, we were supposed to have night stands delivered but they never showed up. Service in the store was good but follow through with the delivery is just disappointing.

I was greeted right away, no pushy sales and found what I needed quickly with a reasonable price

Good selection of living room furniture. We were able to find multiple sets that would have worked for us and are happy with what we ended up with. The store associate was very helpful and accommodating without being pushy. Thanks

Don’t buy from here. Go to Pearland if you absolutely have to use Ashley’s. If you are unlucky enough to have the sales associate order the wrong size piece, getting it corrected takes Months and it’s a constant run-a-around every time you go talk to a manager/associate. This is literally the worst experience I’ve ever had buying furniture. If you read this, please go somewhere else or a different location, because this place is horrible.

We had an Awesome experience at Ashley Furniture in Lake Jackson!!! Roy & Janice are very personable and informative! We will definitely recommend this store! Thank you.

Do yourself a favor and read the most recent reviews. Everyone has the same experience as me.I will never order from here again. My mother and I both had the same problem with orders getting to us. Hers came over a month and a half late as well as damaged. They would not take it back the day they delivered it and then everyone pointed fingers at each other to fix it. Fast forward many calls to Ashley and from ashley (at least 100) and no resolution.I also had issues with my order and still have not recieved peices that should have been delivered 2 months ago. I ended up cancelling a peice and was told it was cancelled and a refund was on the way to only have no refund and to be told it is getting delivered tomorrow when I do not want it anymore. Customer service points to the store and vice versa.The store also do not have a phone number they can pick up. Every time I have been in the store someone has been complaining to the manager and left with no resolution and here we are in the same boat.Increadibly unhappy with their service.I was also given a pillow off of the showroom floor not new in a box. a $150 pillow. Not in a box. Used. In a pandemic.

Paul gave us a great experience!!

The service was excellent. KJ was very patient while we took our time looking at different pieces of furniture. He would walk away so we could talk and then come back with various suggestions. He also told us about the great deals they were offering. We will go back!

Love the store and people, but Im sick of being on hold with this store for a literal hour. Im just trying to get ahold of the people in the back to pay a bill and I dont have a direct number, so I have to call the store, and get transferred, but Im always on hold for at least 30 mins. Ive been in the store and watched as a phone rang while no one even looked at it. Theres plenty of people this shouldnt be such an issue.

Shopping at Ashley was so nice. Was looking for something for extra storage, Tia was so helpful. Found what I needed at a great price.

I had a great experience. I went in to the store to see about purchasing some furniture and I got approved instantly. They had great customer service and worked extremely hard to get me the furniture and dining set I wanted.

My 3000 dollar bedroom set fell apart within a year. Our king size bed collapsed when my 100 pound brother sat on it

Great experience buying a new king size bed frame and mattress. Got a great deal!EDIT- we ordered a mattress and bed frame on 7/31 and received half of our order on 8/22, the mattress, footboard and rails, no box spring or headboard. NO ONE has been helpful in tracking our items or giving us an actual delivery date. We have been told 3 dates for delivery and none of those have come true.We have visited in store, called, emailed, chatted and have received no help or clarity. Just the run around and blame game, “we can’t do that” “I don’t know”.Purchase your furniture from another store!

I purchased a mattress July 5th and canceled my order on July 7th. I never got the mattress or my refund. It is now September 19th and I am still waiting for a refund. It has been refunded multiple times I think we are on refund #6 According to the Ashleys furniture store in lake Jackson. Each time they have told me that it will be issued In 7-10 days. Each time it has failed. I used a debit card and they said they have to mail a check. Sara Longoria (store manager) thought it was funny that the assistant manager (Roy Miller) tried to refund it back to my debit card because they are not set up for that. She hasnt been helpful at all in getting me my money. They kept the merchandise and stole my money. I have been on the phone with their so called customer service where I spoke to Hailey brewer and she said there was nothing that she can do. She would call josh stretch on his cell to see if available. Of course he wasnt. He would get back to me at his earliest convenience. Never happened on September 18th. Hailey also told me that Sara Longoria was lying about not being able to refund the money to my debit card. So I called back and Sara said accounts payable is holding my money and rejecting my refund. Her hands are tied. So I call back to customer service in a different state and of course they had to transfer me back to Texas Ashleys furniture but before he was kind to let me know that they are able to refund the money. So then I get put in with Cindy L she wont give me any names but I already had them. Cindy then tells me that the reason Josh Stretch cant contact me is because the system is down and she will give him my information for him to contact me. Still nothing from Josh still no refund for an item I ordered in the store that I never received or even looked at. They just kept my money. Think twice about giving these people your hard earned money. Since all this I have found fb groups of all the people they have scammed and all their nightmares that Ashleys furniture has given them.

Yall never brought my bed when yall were supposed to

The absolute worst experience Ive had buying furniture. They dont care if you get what you want only that they make a sale!! Pushy pushy people. Make sure you get your paperwork, ALL your paperwork if you go through their finance. Which is a joke. I will never go through their finance again not will I buy from them again. I didnt make sure I got all my paperwork. My mistake.

Very helpful! Robert was very helpful even after the sale. So excited to get my new furniture