user
Champion Chrysler Jeep Dodge RAM of Lansing Service
6525 W Saginaw Hwy, Lansing, MI 48917, United States
Appearance
Champion Chrysler Jeep Dodge RAM of Lansing Service
Comments
Ka
Review №1

I have been coming here since 1999 with vehicles. I currently own a 2015 Jeep Cherokee. There has been an error in my file that no one has taken the time to fix until now. I had over 40 cars in my name and they continued to be added over the years with new ones. This causes problems when I make an appt. This was fixed by my representative quickly and we had a few laughs about it. He did NOT say, as Phil does, he is in a rush and make sure you give me a 10 on my survey. I was redeeming credit card points that further complicated things and this went smoothly with no complaints. This was by far my easiest, no pressure, service ever AND I ALWAYS COME HERE. As long as I can get this rep I will be back. Funny thing is that this was also the fastest service I have ever received. I cant remember his name...young Laylon or similar. A star for the dealership.

Kr
Review №2

Excellent service. Phil communicated costs & timings clearly and looked for ways to save us money and there were no surprises at checkout. We couldnt be more satisfied and would highly recommend this service organization to anyone.

De
Review №3

The business was crazy-busy. I knew that the service would take a while, but I checked in at 11:00 and it was close to 5:00 before my car was ready. I was on hold for 20 minutes while being passed to three different people. Finally, while I was still holding, a call came in to me. The person I was trying to reach had no idea I was on hold.The trainee to whom I was assigned was clearly doing his best, but there was a lot to absorb. He was given inaccurate information by another worker about the price of the services. What began as about $350 ended up at over $1200.

Jo
Review №4

Champion Chrysler Jeep Dodge Ram is a great dealership to take your vehicle for any maintenance or repairs. They get you in quick, have reasonable prices, and are very professional. Excellent quality work! Ask for Phil Wright in the service department and hell take great care of you!

br
Review №5

The service department, thanks to Phil, got me in for service in a timely manner. They told me the part would be there the following day and installed. It was done well and on time and the Jeep drives great now. Thanks Phil!

ro
Review №6

Phil in service is the best. He busts his behind everyday to keep clients happy.

Jo
Review №7

Very professional employees my service advisor Sorin kept me informed throughout the process. Technicians repairs were spot on. Bonus car washed when I picked it up. I would recommend to everyone.

Ro
Review №8

Phil Wright always takes great care of his customers. He is one of the reasons we have done business with Champion,

Br
Review №9

I dropped my truck off for a recall and the next day picked it back up. Fast, easy schedule around all other vehicles being worked on, and professional service

Tr
Review №10

We took our RAM 1500 Sport to them due to another dealer not even looking at the air suspension and just giving it back to us doing nothing to it to correct the problem. So we called and said we where having an issue with the air suspension on the truck and they said bring it on in and we said we would bring it in Saturday and they could keep it until they had time to look at it. So Saturday we took it in and they said they would look at it and we left thinking they would probably look at it next week and sure enough we got a call from champion stating the truck was ready to be picked up the same day on Saturday. They not only are polite they are quick and also reasonable prices which is awesome. We will definitely be using them all the time for our Ram and Dodge vehicles from now on. Keep up the great work!

Jo
Review №11

Philip Wright is always and has always been extremely professional, prompt and friendly.I wouldnt take my jeep anywhere else for service!

Ma
Review №12

I had an issue with my transmission that was covered under a recall. It was handled quickly and professionally.

Da
Review №13

Phil Wright and the service department all did a great job, my truck feels like a new truck, I love my truck.

An
Review №14

I may pay a little more having my local dealership maintain my vehicle, but I know the workmanship and parts are excellent. The service writers always check my records to make sure repairs or up to date and if services fall under warranty to help save me money. I also appreciate the courtesy driver service to make it even easier to leave the vehicle.

Jo
Review №15

Always do a good job here. Phillip in the servicedepartment has been kind to work with for many years.

Sh
Review №16

Needed a couple of recalls dealt with on my Jeep. They also made me a new key. Service took less time than quoted & they were amazing! Super friendly & great work

ar
Review №17

Awesome job and very professional, service writer Sorin was spot on with the quote and when the vehicle would be ready. Can’t forget about the technicians, they have always preformed to the highest level and do an amazing job

TJ
Review №18

Champion has been great every time we’ve brought our vehicle in. Love working with Phil and the team!

Do
Review №19

It was a recall. I got my jeep in quickly, Everyone was friendly, Phil said it would take about an hour. 45 minute later it was done, and they washed it for me.

So
Review №20

The employees at this location treated me extremely well! This was my first time coming to this location and they made me feel like I have known them for several years.

Ba
Review №21

They are very knowledgeable and never had a problem with the work preformed.

Mi
Review №22

The problem was found and fixed. I am satisfied with everything.

Do
Review №23

I was very impressed with the service dept. Am a new customer and will always go bsck.

ma
Review №24

MY vehicle was here for accident estimate.

Ra
Review №25

Every step was exceptional!

Jo
Review №26

The service was provided at the appointment time and finished in a timely manner. The service department was most cordial.

Lo
Review №27

It was a routine check up and oil change. I scheduled an appointment with Phillip Wright. My car was immediately attended to. Phillip is very professional and personable. He gave me a time as to when the car would be ready and texted me when is was ready. I appreciate his concern for my time.

St
Review №28

The body shop manager was very helpful and kept us up-to-date on the repairs to our vehical. The body work was completed on time but we did have to return for some mechanical issues.

Ke
Review №29

Phil was an exceptional service manager. He was attentive and went above and beyond to help me. I can not thank him enough for his help

RE
Review №30

Great place, very attentive and helpful. Would highly recommend.

An
Review №31

Phillip is a great service advisor. He does an awesome job, very pleasant to deal with and gives great customer service.

Ch
Review №32

Soren did a great job on my clutch cable and repair was done sooner than expected

Di
Review №33

Done in a timely manner

Ga
Review №34

Excellent work - very professionalSoran was excellentto work with

Ky
Review №35

Phil is always knowledgeable, and is on top of the information anybody needs.

Am
Review №36

My vehicle was at the body shop for repairs and also needed an oil change. The body shop called service, the oil change was completed when they could fit it in and I was called when the car was ready. It had been sanitized prior to pick-up.

Je
Review №37

This is the best dealership experience I have ever had

Ca
Review №38

Timely & professional

Ch
Review №39

Great experience!

Jo
Review №40

Phil Wright Service advisor goes the extra yard to keep my 2011Town and Country service up to date.

Ke
Review №41

Great service! Love the accent!! 😉

Je
Review №42

Excellent service

Sa
Review №43

Very friendly service

Ma
Review №44

Oil change

Ro
Review №45

Recall order

Pa
Review №46

Phil is very professional and takes care of all your needs.

Au
Review №47

Replaced lost key, no charge.

Information
2 Photos
47 Comments
5 Rating
  • Address:6525 W Saginaw Hwy, Lansing, MI 48917, United States
  • Site:https://championrocks.com/
  • Phone:+1 517-225-6658
Categories
  • Auto repair shop
  • Auto air conditioning service
  • Auto tune up service
  • Brake shop
  • Car repair and maintenance
  • Oil change service
  • Tire shop
  • Transmission shop
  • Truck repair shop
  • Wheel alignment service
Working hours
  • Monday:7AM–7:30PM
  • Tuesday:7AM–6PM
  • Wednesday:7AM–6PM
  • Thursday:7AM–6PM
  • Friday:7AM–6PM
  • Saturday:8AM–4PM
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
  • Wheelchair accessible restroom:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
  • LGBTQ friendly:Yes
Similar organizations