The easiest car buying experience we have ever had was with Lexus of Lansing. We live over 600 miles away and the process was very quick and simple. Every question was answered quickly and we always knew what was going on with the buying process. Nick Parks was great, definitely work with him if you can!

I had an appointment for scheduled maintenance service. The service representative greeted me immediately upon my arrival and got my car in for the service that needed to be done right away. The service department completed my service appointment timely and efficiently. I was very pleased and satisfied with my experience today with the Lexus service department.

Got my car in and fixed really fast. My appt was for Friday; I dropped it off Thursday and a couple hours later they called and told me what was wrong. Parts were ordered and it was done the next day.

Over the years I’ve driven Mercedes, BMW, Cadillac, Land Rover and other types of vehicles that caused me anxiety when going to dealerships to have them serviced 😬 fortunately for me I presently own a Lexus SUV and this is actually my second one and I love it! I serviced my first Lexus here at Lexus Of Lansing and my visits were always very impressive due to the friendliness & attentiveness of the staff and the excellent quality of car care that the mechanics provide. The fact that I’m a return customer speaks volumes and I easily rate this establishment #1 in customer service! I come in totally relaxed and always leave with a smile on my face and drive with confidence knowing that my vehicle is in optimum working condition.Thanks Lexus of Lansing! 😇Sincerely, Terri ~

Excellent service and staff. Following protocol during Covid.

Randy, your Service Manager, did a very good job of making my visit a good one.

The Lexus service department is fantastic! Don, the service consultant, was phenomenal in helping to get what what my RX 350 needed.

Looking for a Lexus? Lexus of Lansing is the place to go!Salesman Nick and Manager Jim were most considerate, accommodating, flexible, and over the top helpful in assisting me to find my perfect car!! They were most truthful and up front as well. Very much appreciated, guys!! Thank you!

As has been typical, the service Lexus provided was efficient, competent, and respectful. The cost was provided in an accurate estimate, and it was very reasonable--a good value. I appreciated the information, suggestions, and data provided by the staff.

Lexus of Lansing truly knows how to take care of their customers. I always feel very respected and They always do such a great job and great with communication. I highly recommend them!

I am so glad I chose Lexus of Lansing! I spent months researching brands, reliability, price, getting ready to purchase my next vehicle. I scoured dozens and dozens of dealer websites and visited more than 10 dealerships in Michigan and Ohio trying to find a match. In the end, I chose a Lexus because they’re beautiful and reliable, and I chose this dealership specifically because the team at Lexus of Lansing was so easy to work with. This dealership had fair prices (I compared with dealers across the country!) and every person I encountered was fantastic. Ron and Misty made the process smooth, clear, and fair. Ashley patiently and expertly helped me get to know my vehicle. This is my family’s first Lexus, but it definitely will not be our last.

I give Lexus of Lansing 5 points of excellence in service to my Lexus 330. I call her Agnes and she is a model 2004. She still looks regal and drives like a charm. LOL takes good care of her. In addition, they send someone to pick her up and bring her back. Sincere thanks for the care!

WAS SOLD A VERY BEAUTIFUL CAR, HOWEVER...MUCH MORE THAN EXPECTED HIGH PERFORMANCE!WITH NEW TECHNOLOGY HIGH EXPERIENCE WITH COMPUTER SYSTEMS REVEALED BANKING ACCOUNT.THANKS JACQUELYN YVONNE TRAVIS

Professional friendly service. Very reasonable prices too. Only place I take my Lexus.

Lexus Service was able to get my RC350 in the same day for oil change. Quality service.

Over the last 35 years I owned 6 Lexus models and had Pleasant experiences with service advisors and the salesmen of various dealerships till now. Donald Lash was my assigned service advisor was unfriendly and sounded rude when I took my LS 460 for 100,000 mile service which I scheduled on phone a week before. The agent who gave me appointment was nice and explained the details of service and the cost and promised me a loaner car as the service will take about 2.5 hours. Due to some mixup my car was not on the service appointment list for that day. Me Lash acted frustrated and questioned if I really made appointment and if yes to name the agent I talked to which I did not remember. When I suggested him to check and see if it was on some other day of the week. Then he said it was on following Thursday. I offered to come back if the technicians are busy ( I probably would have preferred to go to some other dealership ) he managed to get the service done. When I picked my car the other service manager who was very professional dealt with me as Mr Lash was on lunch break.This is the first time I had unpleasant experience with any Lexus dealerships. I will not go back in future to Lexus of Lansing if Donal Lash remains as service advisor.

Efficient and capable service. In and out on schedule.

The work was done in a timely manner, the price was right and the staff was very helpful! Peace of mind is worth a lot to me, I know I can trust Lexus of Lansing.

Much quicker than I was expecting. Oil change, new tires and car washed in an hour. Nice waiting area with coffee! Courteous staff.

Got a little used BMW 2 weeks ago and I love it. Had a small issue with an oil leak (can happen when you buy used) these guys got me taken care of no problem. I will absolutely be back when Im ready to upgrade that that new Lexus lol. Everyone I worked with was fantastic!! Thanks guys!!!!

Awesome customer service at every step of process. Would definitely purchase my next Lexus here! You are treated like a person and not just a $ sign. My sales associate was Nick and would recommend him to anyone looking to purchase a Lexus..

Lexus of Lansing has top notch service. From sales to service they know how to make you feel appreciated. Misty is awesome, friendly and wow, gorgeous. Nick is my guy and always calls me with great deals.

Very poor customer service, service rep very rude and unresponsive to customer needs.I was not given a written estimate prior to starting repairs on wifes vehicle. Repairs were to take a hour or less and it ended up being closer to 2 hours. Cost of repairs was twice as high as what is normally charged. Our questions and concerns were dismissed out of hand. Terrible dealership to deal with. Well worth drive to find another authorized repair facility. Wife is very disappointed.

The only thing that was disappointing was the the tech person wasn’t there and we were unable to resolve an issue with our Bluetooth connection. We were pleased with everything else. However it is Labor Day weekend so it may have been an unusual circumstance.

I was very pleased with my salesman Ron Dodd and the Sales Manager, Misti she was absolutely amazing! Also the Tech Ashley! ( I hope I have the names right,) but the quality of service made me a believer!! This is my first time owning a Lexus and I’m SOLD!!! Thank you for making my purchase extra special!! And the RED BOW on my new car, PRICELESS!!!

Ron Dodd was great to work with. I never felt obligated for anything and when they learned I worked for Costco they included the Costco Buying Program discount. The Lexus UX I ended up purchasing is the Best car I have ever owned. Thank you Lexus of Lansing and Ron Dodd for the great experience.

I made an appointment for an oil change. The service was excellent. They were super fast, friendly, and my car was serviced perfectly.

Per my review of Gerry Sibanda at Spartan Toyota, my wife and I closed the deal on a pre-owned 2013 Lexus RX 350 Sport at Lexus of Lansing. Wow.. what a fantastic experience! We met with Tony Deck the Sales Manager & Misty Gautz the General Sales Manager to ink in the purchase agreement ect. Both were very professional, kind and explained the numbers and details very well to us. I have much experience at my age buying and trading in vehicles. This particular transaction was one of smoothest Ive experienced to date! Hard to believe we were in and out of there in just two hours of which included a test drive and a trade in. We couldnt have been more pleased working with Tony and Misty! When my beautiful, well deserving wife is ready for another upgrade (itll be awhile as she LOVES her RX Sport) hands down well straightaway do business with Lexus of Lansing.

It would have been really nice after spending $475 that my car was washed before it was returned! A small detail that makes a big difference.

Lost a very nice car to a wreck last month, I was very fortunate to find a better one at Lexus of Lansing. Ron Dodd and Matt and Ashley were a pleasure to deal with. Very much worth the one hour drive to this dealership. 5 out of 5 stars.

I recently purchased a 21NX out of state and had a problem with some road vibration and the drivers side mirror vibrating. I called Lexus of Lansing as they are close for me. Don was super friendly from start to finish and assured me they would handle it. They did just that! Tested the car on the road and determined it had a faulty mirror! They provided me a courtesy car and had me back on the road in 2 days! I will use them for my service needs when I am in the area! Thanks again Don and team!!

As always, the work was prompt and reasonably priced! I also appreciate the cleanliness and comfort of the dealership lobby and the restrooms that are always sparkling clean!

They happily took me 90 minutes early and completed the job far faster than the other dealer I’ve used. My expectations were blown away

Very pleasant environment ! Everyone is there to help you out !

We bought our Lexus here and had an amazing experience after visiting other Lexus dealers in Michigan!! Well - they did not disappoint when I brought my car in for service - it was top notch!! Randy VanDeuren made sure my car was well taken care of and he kept me updated - he was awesome!! While I was waiting I met Albert Terranova -what a great guy!! He chatted with me and made the time fl - thanks Albert!!! I will definitely go to Albert to get my next car!!! Lexus of Lansing is truly amazing - the employees are awesome and the service was great (and fast)!! I am so glad that the first Lexus dealer we went to was so rude - we never would have found our home with Lexus of Lansing!! Thank you - you guys are the best!!!

Over this past weekend, I leased a 2021 Lexus NX300 SUV. This was my first time owning a Lexus. My sales consultant, Nick was the absolute best!!! He was very patient with me and answered all of my questions. He even called to check my satisfaction after the sale. I highly recommend you seek out Nick for all of your Lexus needs.

Excellent! Did not have an appointment and they worked us in quickly and did an excellent job! Very friendly staff

Purchased a used GX460 for my wife. Nick delivered the vehicle to our home and spent a significant amount of time on helping my wife with set-up and explaining features. Mask worn at all times. Great experience and nice job by Nick!

The whole experience was great!! Ron was professional and very down to earth, I felt I was very important.I will definitely recommend Lexis of Lansing to anyone looking for a positive experience.I love my Lexus, Im a first time owner and so far its the only car I will consider from this point on!Thank you Ron and entire team at lexus of Lansing!!

We were traveling from Tennessee, had a flat tire that needed replacement in the late afternoon. The Service Representative checked out the proper tire for our RX350, had it installed and on our way in less than 30 minutes. Excellent, courteous service!

A+. Seamless transition of buying me out of my lease and putting me in the exact car I wanted. Was in and out of the dealership quickly and everything was ready to go. The big red bow is a cute touch.

I Always take my car here and have been for years with my other vehicles and I always have good services !

I dont feel like the service was up to the Lexus standard that I have grown to expect. I usually go to Mead Lexus in Utica, they are amazing; however, since I started working in Lansing (a couple of years ago) I have been taking my vehicle the Lansing dealership. I will not be going back. 1. They charge far more than the other dealerships for the same service. 2. They rotated my tires and told me they were fine BUT when I inspected my car, I see a bubble on the back right tire. 3. They inspected my brakes and told me they are good YET when I press the brakes the car shakes horribly. Needless to say, I have to wonder if they actually did any of the services they claim to have completed. It is sad day when you take your hard earned money to pay premium prices for premium services that you have to question if you received! That simply doesnt match what I think when I hear LEXUS.

I was able to schedule my 40,000 mile service for the next day. Communication was great, work was completed quickly, no waiting.

I was updated regularly. Friendly service and I felt they appreciated my business.

I have been to Lexus if Lansing many times . I have a 2008 Gx 470. They have taken care of my vehicle accommodating with the schedule. And with a loaner vehicle. Good service and reliable.

Would highly recommend Lexus of Lansing! If you are on the market for a Lexus my husband and I recommend Ron Dodd for your purchase. He is our preferred sales consultant because of the honesty, knowledge and friendly experience he brings to purchasing a vehicle of your choice.Also, the service department is quick, easy and friendly. We always have minimal wait for our services. They are very pleasant and accommodating.

I purchased out of state. Nicolas was extremely patient with me and answered all my questions. Nicolas and the team made the buying process smooth and easy.

The service team at Lexus of Lansing is superb. I always get the best service.

If your are looking for a no nonsense, straight forward, best deal in the area, I strongly recommend to get a quote from Lexus of Lansing. After going through couple of dealers, I have called Lexus of Lansing to provide me a quote on 2021 Lexus RX 350L.Misty Gautz (General Sales Manager) straight off the bat gave me the best quote on both new RX and for my vehicle trade-in.I do not live @ Lansing. I drove 70 miles to the showroom, and finalized the deal on the same day.Nick was helpful and made sure the delivery experience as smooth as possible.Overall Im happy with the dealer experience. They were professional and made the whole car buying experience very simple.

We had a battery failure for a second time and when we called the service department we were immediately given an appointment for the next day. We were treated with respect and answered all our questions.

Great Service and customer care!

Nick and Tony were a great help. They worked with me to give me a great deal. Nick is extremely helpful, I would definitely recommend going to see him if you are looking for a vehicle. I definitely would go back when I am looking for my next vehicle.

The service was professional and cordial.

My entire experience went very fast and everything went well. Jerome Edwards was very patient and knowledgeable. Tony was a magician with the numbers and everything worked out smoothly. Got my vehicle within 2 days and drove off feeling and looking like a million bucks. Thank you from the bottom of my heart for going above and beyond.

Great service and honesty. The best!

Amazing services, said hi, and I bought a car the same day.

One of the best experiences at a Dealership ever. Zero games. Excellent professional service. Albert was awesome to work with. Out the door with our new car very quickly.

Everything went well. I called late in the day because a problem arose. They got me right in. My oil change was $40 cheaper than getting it at a Lexus dealer in Detroit. While waiting I had a great conversation with the dealership Manager. I was in and out in a very reasonable time. I Plan to time my oil changes/maintenance visits with my travel in and around Lansing.

I’ve just had my second service appointment with Lexus of Lansing. They are so accommodating and awesome!!! Tony always makes sure that my appointments accommodate my schedule and he goes above and beyond! Thank you for being the best car dealer ever!!!!

I’ve never purchased a Lexus and this happened to be my first Lexus buying experience. My salesperson -Ron suggested that I test drive one and i must say- I was very impressed. The staff there was fantastic and I received great service from everyone. Starting with my salesperson, his manager, the head manager as well as all the rest of the staff members at this Lexus dealership location. They all were so friendly and very helpful to me. It was truly a great car buying experience and I am so happy that I decided to purchase my vehicle from this dealership. In fact, my brother who was with me when I purchased my new Lexus said that he will be buying his next vehicle from this dealership. I’d highly recommend this Lexus dealership to everyone who wants to be treated like a V.I.P. when buying a vehicle. Thanks again for such an awesome car buying experience. I really like my new Lexus.

I started taking my vehicle to Lexus of Lansing 6+ years ago when I relocated to Michigan. I also purchased my second Lexus from them. My experience with Sales and Service has been a positive one. They are courteous, knowledgeable and most importantly due to my busy schedule they get me in and out.

To Ron, Tony Deck. Thanks so much for a most positive and thorough pre purchase experience. We are appreciative of the time and comprehensive introduction to the various features to be found on our Lexus ES 350. We were surprised about post purchase service convenience that we were introduced to for pick up and drop off scheduled maintenance. All in all Ron and Tony made our long distance purchase from Kalamazoo as easy as possible. Thank you. Dr. Alan Hovestadt

Professional, friendly, and quick. Caleb was who I worked with and he did great.

After completing the service I requested. The technician took it upon them self to not just reset that maintenance reminder but all of them.Also it was released today Toyota is the number one contributor to the politician’s that refused to certify the US election. These contributions were made after the attempted insurrection. Not sure I will buy another Toyota.Disappointing

The service department technicians at Lexus of Lansing are everything they should be: friendly, efficient, and knowledgeable!

Great experience with Mr Keaton and Mr Terranova

Supreme service and of course I love my new Lexus

Always great service.

I was extremely happy with the service I received. Ron ensured that my requests were addressed before I even entered the showroom. I appreciate the attention to detail and responsiveness of the staff.Thank you Lexus of Lansing!

Pleasant relaxing in isometric with caring knowledgeable staff

I am always treated with courtesy and respect no matter how old my vehicle may be. My vehicle is repaired promptly and with care.

I have two contrasting experiences with Lexus of Lansing.The Good: Nick the salesperson was nice and no pressure. Misty the sales manager was quick and efficient. There was no slimy feeling to any of the transaction. When I took possession of my vehicle it was clean and ready to go. In essence, they got the job done in a quick and efficient manner...just like any good dealership should do.The Bad: I bought my last car from North Park Lexus of San Antonio. The difference between the two dealers is disappointing. North Park has excellent facilities and has the customer service experience down to a fine art. All of the staff were dressed exceedingly well and were obviously trained in the art of wowing a customer. In contrast, Lexus of Lansing was run-down both inside and out. Staff were nice but much more casual than I expected.I gave the dealership four stars because they did the basic job well. I feel like a 5-star rating for a luxury dealership should include a little bit of pop or wow. Hopefully the next time I need another vehicle they will have taken the next step.

Everything was so streamline, came and picked up our Lexus and gave us a loaner and dropped our car back off the next day! Everyone was very friendly!!

Start to finish a very professional dealership with a top-notch a vehicle we purchased.The staff was helpful and organized. We drove over seven hours to get there and they were waiting for us all set to go - very impressed!

Such an amazing and easy experience buying my first lexus! couldn’t recommend Morgan, Misty and Tony more! 🙌🏽

Lexus of Lansing was great to do business with from beginning to end. They accommodated my every request. Being an out of state buyer, I asked for multiple things such as pictures from different angles and video of the vehicle I purchased. The process of buying the vehicle was very simple and prompt once we arrived at the dealership. Misty, Tony, and Nick were all very personable and a pleasure to do business with. They took time to listen to and answer any questions we had. We felt very welcome while there. 5 Stars. I highly recommend this dealership if you are looking to purchase a vehicle. Thank you!

I have Purchased many cars in my life . I get one about every 2-4 years and this was by far my best experience hands down . Misty is an absolute pro at getting things done and kept me in the loop during the entire process .I’m in Georgia so this was not your regular walk in transaction but it sure felt like i was in the office face to face .I buy cars all over the country it don’t matter to me if it’s what i want i buy it .Well now Misty has just gained A permanent customer.

Great experience. Randy handled everything from beginning to end.

2 great guys at the service center

Service writer was professional and courteous. Went in with an appointment and waited for almost an hour and forty minutes for an oil change and tire rotation. The waiting lounge needs updating. No beverages, no snacks. Looks like everything was ripped away. Not a pleasant experience for waiting.

Awesome experience at Lexus of Lansing! Misty, Nick and Tony were great to work with. Super honest throughout the whole process. Nick was awesome on each test drive and walked me through everything about the cars and different models. When I took delivery of my car, he took time to set up everything electronically with my phone and answered all my questions. I am so happy with my purchase and am grateful for their great customer service. I would highly recommend Lexus of Lansing!

We worked with Misty and Ron and they were both great. It was truly a no pressure opportunity to look at cars. We had some ideas what we wanted and started at Lexus of Lansing and then went a few other places, ending our search with a purchase from Lexus of Lansing! Thank you for making this big purchase an enjoyable experience.

Great place to buy a car. The customer service was amazing, everyone we came in contact with were amazing. I highly recommend anyone looking to buy a new or used Lexus to visit Lexus of Lansing.

They did great work on my car but I was under the impression that the whole total was going to be a set amount when in fact, it was the amount of one out of 3 issues they needed to fix! So my bill being double the amount I thought was partly on my misunderstanding but they should’ve called with a total and then the breakdown! Customer service was very friendly and courteous!I also wasn’t pleased coming out of a Lexus dealership of all places that they didn’t use a car protection sheet by the pedals so I have grease all over my driver side floor, nor did they complete a complimentary wash and vacuum like most dealerships do!

Service was prompt n service personnel are very cordial.

I took my mother in law for her new car. A wonderful and knowledgeable group if people. Neil was great to deal with and the place was amazing.

Misty was amazing to deal with. She did not waste my time and quoted me the best price from the beginning of our conversation. She realizes time is precious and very quick with her response time. She was also very informative. She was a pleasure to deal with, I wish they were all like her. Unfortunately, I didnt get to meet her when I picked about the vehicle but she had everything ready for me and Ron was a pleasure to deal with as well. Thank you for everything!

Great people very knowledgeable and the automobiles that they sell and repair. I have been doing business with these guys for years

The staff at Lexus of Lansing are amazing! My husband and I worked with Misty, Nick and Joe. We are so impressed with their hospitality and depth of knowledge. We really felt like a part of the Lexus family. Thank you for a great experience!

I was very pleased with the service I received! Don, in the service department, was very cordial and helpful. Everything was completed promptly and I was treated in a very professional manner.

Careful and thorough work on my car… thanks!!!

Lexus appointment was on time and workwas completed in the proper time frame. Service agent was friendly and welcoming. Would have appreciated a car wash.

Lexus of Lansing was great to work with. They even let me use an office so I could be on a business conference call. I really like them!

Took my Lexus in for service to Lexus of Lansing for the first time today. The service department was quick, thorough, helpful, easy to work with. While waiting, the sales department was also helpful.

My salesperson Ron Dodd was great. He did the test drive with me and was very knowledgeable about the hybrid electric features I asked about. Car buying is not my favorite thing to do, but the experience was mostly painless!

I had a phenomenal experience at Lexus of Lansing! The service was remarkable and everyone went above and beyond. Misty is awesome! I am excited to now be apart of the Lexus family and absolutely love my new Lexus!!!

Excellent,very friendly service. Dan provided superior answers to the questions.

Wonderful service!

Great dealer great service