Sheryl was prompt to help us out as soon as we stumbled into the store with 3 open Amazon returns, a list of Comcast devices, and an entire stack of questions. She patiently helped us make sense of the confusing Amazon requirements, deftly sorted out our device returns, and even got all our questions sorted out. As a bonus, she even showed us the canvas and metal printing facilities that we are now considering for our own projects and small businesses. I did not expect to have such a pleasant, positive, and friendly experience and look forward to our next trip.

Amazing customer service. Staff is friendly and helpful. They answer all your questions.

Cheryl helped with a print job that came out AMAZING. Couldnt have asked for better service from this store!!

This location has great customer service and is always faster than other locations!

Always a good experience. In and out in just a matter of minutes. I prefer to return my Amazon through this store.

I have been here numerous times and Ive always had a good experience

Cheyanne was very professional and was a great help. Customer service role model.

Cheryl at this location was super helpful. Thanks again

I drove all the way here just to find out they are closed because they failed to update their holiday hours on Google map.

I have consistantly had wonderful service at this location.The staff is helpful and upbeat.

Best customer service I have had. Honesty and integrity. Only UPS Store I will go to due to the best customer service, always following the rules, per guidelines, I have a lot of respect for these ladies. Sheryl is great at multi-tasking and does it calmly w/ a have a good day! Sheryl has a great attitude! Thank you!

It was fast and easy. It was my first time shipping something out. Props to Jeremy for helping me.

They charge Amazon prime members for returns I called Amazon and was refunded I would not recommend this UPS store

Every time I go into this store, the ladies there are awesome. They are professional, funny, kind, helpful and just simply seem to go out of their way to provide good service to their customers. They are always smiling, always enjoying their work and have made each of my experiences in the past year absolutely wonderful. I give them five stars and always look forward to being serviced by them when I need it.

Always have had great service at this store. However UPS has done nothing to keep us safe during the pandemic. There were no lines to separate people by distance, no partitions on the counters, and neither employee was wearing a mask. When I told the employee that I would appreciate it if she would wear a mask, she told me that she couldn’t, that they were supposed to, and pointed to where her mask was stored. These employees were both young and seemingly healthy. If they cannot wear masks perhaps this is not the job for them.

They charged me $3.08 just to print a label. (“For using the computer and print the label “” they said) plus $5 to tape it.. poor service and rude ladies..

Wanted to give a shout-out to Sheryl. She did a tremendous job helping my wife and me ship a small cabinet to a family member in California. She figured out a way to ship it in a smaller box (saving us a lot of money), helped us bubble wrap some items we placed in the chest, and otherwise went out of her way to provide good customer service. Next time we need to ship something “somewhere on earth” (inside joke), we know where to go. Thanks Sheryl!

I was so happy and proud to get exactly what I needed for a retirement card. The customer service lady, by the name of Sheryl, knew what exactly what picture to place on the card and designed the card. Im going back to have the card laminated. Everyone, also are just as impressed with the card. Sheryl is awesome! I will give referrals, and will always be a return customer! Thanks UPS.

Best customer service ever! Always so helpful and friendly. I wouldnt even leave the other day when I visited. We had lots of laughs. Will always use them when Im in Lansing. Keep up the good work!!

I love this ups Store

Amazing customer service! All the girls are so sweet. Especially, Cheryl. She recognizes me the moment I walk through the door. I wont go to another store.

I went at 9am right when they open. I had to send an overnight letter it cost me $44.39 just for a letter! They do the job you ask, but for a crazy high price. I had to use my credit card bc wasnt expecting to pay $44.39 like she quoted me. qq

I always have a good experience there!Ive been there at 10 times this year alone, and they always help me with my UNPREPAIRED returns without any bad attitudes,or frustration.

It would be great if they had updated that their business was CLOSED before we made the trip. 😠😠😠

Excellent customer service. Everyone is awesome at helping me. Only one I go to. Thx everyone for all ur help. Oh and Ive never been in there (and Ive been a lot lately) when EVERYONE ISNT WAIRING mask, and lines on the floor for distancing.

Great and very quick service in returning several Amazon items. This experience was so much quicker and easier than returning items at Kohls. Will definitely use them again for this, shipping and any printing needs.

Sheryl was amazing. There was quite a line yet she very calmly helped everyone. She was very helpful and gave excellent attention to every customer!

Sheryl and the rest of the ladies that work at this store location have always been very friendly and helpful. Im always greeted with a smile and made to feel welcomed as soon as I walk in. Love this place!!Maureen Marshall

I have relied on the staff at this UPS store for almost five years to print and collate the workbooks I use in my training classes. They always do a phenomenal job. Even when my deadlines are tight, they come through for me. Ashley Gould, store manager, sets the tone with her courteous, friendly manner. Sheryl and Brittany are an integral part of Ashleys professional team. I have worked with many print companies, but none come close to meeting the high standards of Store1197. Thank you SO much!

Absolutely worst experience of any UPS Store I have dealt with (more than 15 used before). Totally unreliable!! Promised to go pick up for me some urgent items, then increased their quote at the last minute and later at the last second cancelled on me (after I gave them my credit card details!) for a unbelievable excuse! Absolutely shocked!! Almost lost $3200 because of them!! And also very unpleasant person who answers the phone... Never had anything like this!!

Ive had the pleasure of having Amanda assist me with 3 not so easy Amazon returns as well as 2 shipments. Her kindness, knowlage and patience is well appreciated and why i only use store 1197. Other UPS store clerks shoud take notice on Amandas professionalism.

The team is super helpful and is always able to get us taken care of. They have been supportive of many of our neighborhood events. Great example of business supporting community! Keep up the good work team.

Our company has been dealing UPS Store 1197 when it was called Mailbox Etc. They have always be very professional then very professional now . We highly recommend anyone that need their business taken care of, please visit this location.

Ashley was awesome to work with. I only come to this ups store because of the friendliness of the staff. Thanks!!

Fast, courteous, professional service. Only 2 stars because neither employee was wearing a mask.

Cheryl was great.. Funny and very nice. Ask for her everytime you go in.

Cheryl is always helpful and I cant say enough about the customer service! I love coming here, all the girls are friendly and I never seem to wait more than a min or two even when they are busy. Thanks for always going above and beyond!

Sheryl and Cheyenne were awesome, I was in and out of the door In a matter of seconds!

Went there today to send some packages! Had my 1 year old with me and the employee made it very quick and easy! She was so sweet and amazing! Made my day. Not sure of her name but had dark brown hair. Hope she sees/gets rewarded for her great customer service 😊

EXCELLENT CUSTOMER SERVICE!! I came into the store to mail a motorcycle jacket to California. As it turned out, the box I was using would have cost me a fortune to ship. Sheryl, the UPS customer service representative that helped me, offered up a few suggestions to save me some money. Not only did she do that, but she also got the jacket in a much better suited box and really did save me money!!!Some people may say she was just doing her job, but to me, she went above and beyond which was more than appreciated. I will for sure go back to this store when I need to ship UPS. Thanks Sheryl!!

Ashley and her team are extremely helpful. I had event flyers I needed printed not only were they so patient with me and took the time explain sizes etc. They did an exceptional job. It was fast, well done and they let me know when it was done. Everytime I walk into the store they are busy but once you get to counter they are so helpful. Ill take patience for great customer service anyday! Thanks UPS Ill def be back.

Fast & friendly service I drive from old town just to do business here

They are always very quick and friendly at this location. I needed a package packed and shipped and I was in and out in around five minutes.

I ordered some AirPods for my brother and I and they were supposed to be here on the 14th but they came a day earlier ❤️ Thank you to the UPS driver who dropped them off!

I visited this store to ship a overnight package with return labels. I had to cancel my one unused label within a week and they denied refund for the cancellation of the label. I spoke to UPS customer service directly and they told me that refund is possible in my case. This store simply denied the refund.I will never visit this store again...

I had to drive to this location three times to get my package. The first two times, I was denied access to it by a woman named sheryl. She seemed distant and rude, and the tone in her voice was very insulting. I had the email with tracking number, and my ID showing proof that I reside at the address for the delivery and she refused to give it to me both times. The second time she said I needed to get my wife to pick up the package. So... I went, and got my pregnant wife all the way from our house to this location. My wife was able to get it, but not before sheryl told her that your husband needs to work on his people skills. I am not the one in customer service, and I was polite until she started being rude to me. I wasted my time and money doing this, and I am very insulted. I would not recommend this store to anyone. In fact, I would recommend that UPS fires her because she does not know how to do her job. I am very upset and insulted, and I will be calling corporate on Monday.

Friendly fast service and she she saved me $$$

Always polite courteous and quick here for this fast paced business..

Excellent customer service. Very experienced with all aspects of the UPS business..Nice accommodating staff.would definitely recommend

Absolutely the worst experience Ive had at a UPS store. Both of the ladies at the front were the rudest people Ive met in Michigan since I moved here two months ago.I was trying to pick up a cell phone case I ordered off amazon, but i currently do not have a state drivers license as it is still in the mail ( takes 2-3 weeks). I showed up with my state employee ID which I used two days ago to pick up my new iphone from a different UPS store.When I presented it to them after asking for my package they told me they couldnt give me the package because my ID (that says State of Michigan on it) was not a government issued ID. I then showed them the receipts I received from amazon for the item and the tracking number I had been using, along with the slip of paper that was left at my door when they had tried to deliver it to my address.They were both still hell bent on not giving me the package because I didnt have a government issued ID, and told me if i received my iphone 2 days ago with my employee ID, then that was a mistake.At this point I called UPS customer service. I explained what was going on and they informed me that it was enough information to get my package. I let the customer service rep talk to the lady behind the counter. Eventually after I hung up the phone the lady behind the counter said, Were a private location so we dont have to follow what they said. So even then she wouldnt give me the package. I called amazon, cancelled the order, and left.This is was a ridiculous experience and I hope I never have to go to this UPS location again or deal with the folks at this store ever again. Avoid this location like the plague and go to the location on Saginaw or the main customer service location on Enterprise.IF your package does get sent to this location dont worry, It will be so safe inside this building even you wont be able to pick it up!

The employees were not friendly at all, when I visited there was a short girl instead of greeting she was just staring at me they don’t know how to smile at all.

I have used this store several times in the past and they have always been extremely friendly and helpful. They provide great service, have what you need and will help you in any way they can. I always take my UPS packages to this store.

I had the best customer service! So friendly and helpful.

Very bad customer service and a very high price for printing a return label, I suggest that you never print a label in this place.$ 4 is an unfair price for printing a return label for Amazon

Everytime I go in the staff is so helpful! They make shipping so easy!

I’m a law student and am solely in Michigan for that reason. A friend from home sent a package for me and I got a note on our security door of the apartment cause no one was home to receive it. I went to pick it up and she asked my name ect and then asked to see ID. Once they saw my ID was out of state it became a ridiculously complicated issue and they REFUSED to give me MY package to MY name. I asked if my friend could call to confirm it’s to me along with the tracking number and such. They said NO!! So my friend paid shipping for this package just to be sent back to him?! Hopefully customer service refunds him for wasting HIS and MY time.

This girl reeks of body odor. Rude!

Stay away from this store. Mailed out a package for $20 one week and a month later they charged my wife $45 for the exact same package.

Friendly and helpful. They do a great job!

I was happy with the office on MLK, but unhappy with my television that was shipped to my son. Clearly those who handles the package can see that the large screen television was in its original box and had not been open. When my son received his gift it had a large slit in the front of the box. He called me to tell me that the television had a crack and someone had taped the box where it had been slit. Common sense will tell someone to handle the package with care. I feel thatUPS was unprofessional to the service of my package. Next time I will have FED EX to send my precious cargo instead of UPS.

I go there a lot and the great people there always go above and beyond to help me. I love that place!!!

This is the number # 1 store that dose excellent work.

Friendly and helpful

They are best, I take all my business to this location.

Sheryl has provided me with Outstanding service time after time

These ladies know what theyre doing and are extremely helpful!

Terrible service. Most unprofessional establishment Ive encountered in quite some time. Feel free to go here if you want to be disrespected.

Inconsiderate, unprofessional, and blatantly rude staff serve this location.

The women at this place are knowledgeable and very friendly.

Fast and efficient!

I have lost all respect for UPS.they have stolen a package with my sons HIV meds in it,and will not do anything about it,Im glad your Company makes it their Forte to steal from people.Any Thing happens to my son cause hes been without his medication I will be holding your company Responsible

Just got off the phone with them. The guy on the phone was a total d*ck to me. I was just trying to get some information about having a package delivered there.

Professional service everytime!

Awesome service on this location 👍 great 👍

Best UPS store

Great