Technician called at 12:30 p.m.to say he would arrive in 15 to 20 minutes. He never showed nor did he call. At 6:10 p.m. he called from Gaffney, SC to say he would be here shortly. He gave an excuse of going to the wrong address and then said he had no phone signal. We had already notified Lowes to cancel this service call and send another company. Extremely dissatisfied with this company. Would not recommend.