I arrived at 7:08 and it was closed and the door says it closes at 8, I find it disrespectful that I waste my time coming and they close an hour before..

Girl at the front desk was kind of dry not gonna lie when I asked for help on my phone and seemed kind of lost but it was alright i guess

I was upset walking in then Aubree got on the phone and handled the situation with complete professionalism...very good at both customer service and product knowledge. Thanks for your help!

Just called today because Metro has been incompetent in removing private off of my number. The woman I spoke to not only yelled at me but hung up on me twice. Refused to give me her ID number. 6:18 PM on this date. If you cant handle your job? Go flip burgers. Very angry.....

Very helpful. She made sure everything was working properly before I left.

Erica is the best! Awesome Service! I can’t say enough about the manager Erica. She is friendly and took such great care of me. I will be back again! Thanks again Erica! A very smooth move away from AT&T....

Avoid this store! Go to Roy, Ogden or SLC. I only post reviews when it is really good or really bad. This was really bad. I have been a pcs Metro customer for years I signed up in SLC. I went into this store to change phones. I tried to do it online but I got an error message saying my sim card was not right for the new phone. I went into this store on 7/21/20 and tried to get help the only employee there was more concerned about me staying behind the covid line than helping me. I explained what I was trying to do. I told her i needed a sim that would work with the new phone. She sold me a sim and I when home to try it. NO GOOD. I went to the Roy store and the employee told me that the online system was not working but she was able to help me. I didnt need a new sim my old one was fine. I returned to the Layton store to return the sim card i bought and was rudely told NO REFUNDS!! I explained the situation. She told me to get out of the store for insisting on a refund for the sim card i didnt need. Its only $10 dollars but dealing with the people in this store was a total waist of time and abuse. Dont go there!!

They are supposed to be open 10 am to 8 pm. I called from noon until 2 and nobody answered. I went to the store. The lights were on but the door was locked. I knocked and looked inside and left. Called customer service to file a complaint so the store called the police and said I was kicking their door. Really funny since theres cameras that show otherwise! I hate this store.

(Edit) That review was quite harsh, this place was half decent. I wish they would train their employees to not shout out very personal information in front of others. Not sure if they are trained now, but overall service wasnt half bad. They were new employees I beleive at the time so I give them some slack. If you are wanting to go in and half them cut your phone bill in half, they are great at doing that. Service could be better but you get what you pay for.

Switched over service and they did really well, super fast and good service. Ported over phone number quick and no issues whatsoever. No BS, and got a great deal. Happy to have switched and so far seems great.

This place is a joke and the girl they have working their is terrible. She was completely rude and claimed they couldnt sell me a sim card. Well I called all the others ones around and they were happy to help... Just a waste of time going to this metro pcs store...

Very good customer service help answer all questions make sure we understood everything that we needed to know

Hire people that understand phones. Really this is my entire experience MetroPCS is there is a culture of incompetence. I bought a new Motorola and my Sim card did not work. After spending hours on the phone with a call center in India the tell me to go down to the store. I went down to the store and they tell me the UNLOCKED phone I bought from Amazon is locked. Instead of trying a new sim or getting there tech support on the phone they just lost a customer.

Horrible store and Service by staff and manager staff undertrained manager is sharp and unprofessionaland feel like a teenagers running that store they need to be trained better to help the customers with better attitude I will never go back to that store again or tell anybody to go to that location its horrible dont go there they need a new manager

LOVE! THE SERVICE I GET AT THIS LOCATION.

Great service i love my new phone very helpful staff

Metropcss got a good service at a good price it depends on which store you go to whether you get good customer service or not.

Young lady had my phone problem fixed in about 15 minutes, was in an out

Service wasnt that great

Just switched my service to Metro. The employees were wonderful.

WONDERFUL customer service!!! Very helpful & pleasant

They speak spanish! not english but the speak spanish! unfortunately I dont

I would rate this a 0 star, they talk to you like they dont want to be there and horrible attitude. im not coming back thats for sure!!

There customer service is a joke! They treat people like garbage, and the phones are garbage! They charge you for warranty, and you never get a replacement phone. Save your money and go somewhere else

$15 upgrade fee?Also, if the door says 10am, be there at least 10 minutes early to set up, so youre ready to go at 10.Maybe leave earlier in bad weather.

Worst customer service and very unprofessional

Unknoledgable staff

Phone store.

Professional treatment of people working in this place in customer service ...

Excellent attention!