Excellent customer service!!! everytime I go into the store they always have a smile on their face even though you cant see it because we have masks on but you can just tell that they are friendly me and my family always have a good experience every time we go in there!!

Bad CUSTOMER service bought our wedding rings here said they had no record of my husbands ring good thing i kept all the maintenance records. I received a voice mail from a female THIS IS KAYS YOUR REPAIR IS READY no name didnt even say who the call was for. Told us we had a loose diamond when we picked the ring up i asked if the ring was fixed they say i dont know sends me a picture of the before and after they cleaned it still doesnt tell me if the ring was fixed.

Limited selection but I found what I needed. Payton and the other young lady there were great and helped me get in and out. Thanks!

Michelle was amazing with us when we came in to look for engagement rings. Incredibly helpful and followed up each recommendation specifically tailored from the feedback we were giving her.We left feeling informed and happy to come back to make the purchase. Overall such a positive experience - thank you Michelle!

When I arrived to the store, I was greeted right away. I was helped by Anastasia(not sure spelling is correct). The short time that it took for me to complete my transaction went by very quickly because we were having pleasant conversation. I recommend you stop by and do some shopping here. I enjoyed my experience.

Thomas is so sweet and helpful!! This Kay location is yet another one Ive been into that is professional, friendly, and kind.

Prior to this COVID-19 outbreak, I had paid and ordered my girlfriend’s promise ring. We took their display size 7, to present to her, while her properly sized 4 ring was built. Then the pandemic happened. Date kept getting pushed back which I totally understand due to the nature of everything going on. However, I have tried to schedule 4 virtual appointments online to figure out an eta on her ring, which should have been here on the 15th of April. All four appointments were ignored by their call center. Calling and speaking with customer service directly; I provided my email, and phone number to be contacted by the store manager of the Lewisville, Texas location in Music City Mall. (Formerly, Vista Ridge mall.). I was NEVER contacted by phone or email by this store manager, and still have absolutely no idea where my order is at. All the call centers status shows is order has been placed by store. (It was ordered there by the manager at that time. My girlfriend is just ready to have her ring that is properly fitting in lieu of the size 7 she is having to wear with two spacers uncomfortably to make it fit properly. The store cannot also not provide me with a reopening date when I can expect the piece I paid for. I planned on putting her engagement ring on layaway with Kay and now am strongly reconsidering since I can’t get even get an update; but they already have my money on the piece, so it is very obvious they are not a bit concerned about getting me the properly sized piece that has already been paid. I am really disappointed in Kay’s...

Wonderful management and staff team went out of their way to help my husband and me to find exactly what we were looking for in a wedding set. We chose a gorgeous 3-stone that I instantly fell in love with, as well as the matching band. It was a little out of our price range, so we put it on layaway. I was notified every time there was a sale so I would have the opportunity to get it out early at a discount but we really needed to save until December. December finally hit and I picked up my gorgeous ring right away. The manager very kindly explained if I waited about 10 days I could save quite a bit of money due to a sale they were having - but I couldnt wait! My husband said I could have it then. Wouldnt you know, I received a message when I returned home from the manager that she was going to honor the sale discount for me anyway! Within a few days, we received a check for the amount I would have saved. We would have continued to do business with them anyway without the check due to the ease of doing business with them, but this was just icing on the cake. AWESOME EXPERIENCE!

*if you are shopping engagement rings DO NOT go here* My boyfriend went to this Kay’s to learn about engagement rings and see if there was one he thought would be good for me. He said that the man that helped him told him “don’t think about it too much or spend too much because you’re about to sign up for a life of hell” and had a negative attitude the entire time. Why does someone like this work at a jewelry store?? To make it worse the girl that was assisting the man helping my boyfriend was going on and on about how embarrassed she was of her own wedding ring and how she wants to upgrade it and get a better one because it was too small. This was a horrible experience for him as it was his first time going to look at engagement rings. These people should not be working in this business and should be fired immediately.

I am the District Manager for this market. We are not perfect but CUSTOMERS are a core value of our company. This location has a great management team and staff. Please let our team know how we can make your experience amazing!

I would recommend Kay Jewelers for all of your Jewerly needs. They give excellent customer service and repaired several pieces of my jewerly and they did a beautiful job. I was very happy with the repairs..and my rings look great. Thank you ...

Anastasia assisted me at this location and she was very attentive to my needs. She gave me great customer service and I will definitely be back.

We love Kay Jewelers! The quality of their jewelry coupled with their great customer service keeps us coming back. The Vista Ridge location is our favorite.

Always get great customer service at this location! Viki was very friendly and went above and beyond to help us out.

They are very helpful!! worked with me and had to get 3 rings that I wanted shipped in from other locationbecuasethwy where the last one in the company!!! they went above and beyond what I could have asked for!! this is the only store I go to!!

Very helpful and especially the store manager .

Over priced and the service was poor.

Great staff and warranty program.

Great Service and very affordable Jewelry

Fast professional and courteous service

They are good with customer service

Excellent attention and service !!!