This Shop is the best. I’ve taken my last 4 vehicles there and have always received top quality service and expert repair work. I owned a 100 vehicle fleet for over 20 years and have experienced the ups and downs of other body shop repair businesses, Service King by far owns the throne.
I was very pleased with the customer service, the courtesy, the communication and the genuineness of the overall services. I was recommended by a friend of mine and I was happy I got to use Service King for my collision repair. The communication via text was excellent, not scarce and not overwhelming at all. I got my car sooner than the scheduled date and it was rather surprising! It caught me off guard. When I picked up my car I was amazed on how much detail they put into their work for the repairs. My car look brand new!! I will definitely recommend Service King without any reservations. THANK YOU!!!
I was sent to Service King for an estimate after my car was rear-ended. Service King sent me the estimate for $2,631.66 on 09/21/2021 via email. When they realized that I wasnt going to have my car repaired at their shop, they sent another estimate to the insurance for $1,806.06 on 09/27/2021- the difference between the estimated is $825.60. When I contacted the manager, Jeff, on 09/30/2021 and asked him about this double-standards practice, I was told that Service King thought I would be paying myself, so the rates for individuals were much higher. This is a lie since on the original report from Service King it was specifically stated that Customer Pay - 0, Insurance Pay - $2,631.66. Lots of lies and discrimination from Service King. Beware of their unlawful business practices.
Well summer is coming very close and it’s been pretty hot out and my A/C wasn’t working. I heard about Service King from my neighbor and I got my AC looked at because it wasn’t working. I left pretty quick and my AC works!!! Super happy with the results and the amount of time it took! Now I can enjoy a cool summer thanks to Service King!
A family friend had referred this shop after work done. He said the entire experience was great and work on car was done right. They me this number to set up estimate. When I called my 1st impression was a good one, very professional. I plan to follow up with an estimate asap.
I went in to get a tune up for my car, and they took really good care of me! The staff was very friendly, very professional, they didn’t over charge me for my service and had me out there very quick. I highly recommend taking your car needs here!
Recommended by State Farm, they did a great job replacing my cracked bumper and grill and the car looks better than when I got it. Wouldn’t know work was done unless I told you. Highly recommend this shop
Whenever I need something done, whether it’s routine maintenance or an emergency, I always come here. They are extremely helpful, always on time, and I never have to come back for the same issue twice. I feel confident coming here with anything, and my car has been better off since.
They texted updates twice a week to let me know what was going on with my car and when parts would arrive.
Chris Lanningham and his team, did a great job fixing my car after the accident. Car looks amazing, and in great time. Overall great service.
Service King was so helpful they took care of me right away and gave me a good price My Pontiac G6 was in good hands definitely come back again
Service was great. Good people, friendly. I’ll come back anytime. 💯
Amazing service, Great professionalism from Chris L. I would definitely recommend this place to friends and family.
I wouldnt go anywhere else! Service King was fast, friendly, and went above and beyond. I would not trust my car to anyone else, if you are smart you will take your car here!
Very professional business! Everything came out very good
Such professionals, I am very pleased with the work on my car and the friendliness of staff!
Sevice King did a fine job on replacing the front bumper cover. Paint and alignment of parts were like factor. Nice job Service King.
Excellent service! Quality work! Knowledgable employees!
Had a great experience here. Staff is on point, price was fair, would go back (hopefully never need to)Thanks again guys!
I had a great experience with the service here and I would highly recommend them!
Awesome job repairing some damage to my bumpers. They paid a lot of attention to the fitment, which was important to me.
This facility for me is the best body shop I have ever dealt with in my entire life. Their customer service people are phenomenal they kept informed throughout the process of my car repair.
Workmanship is top knotch! Very good communication each step of the way
Very professional and helpful staff.
Service King did a fantastic job repairing my car after it was hit by flying plywood ripped off a building in a terrible wind storm. They were pre-approved by my insurer, and they made the process completely painless - even during covid. They gave me an estimate on the time it would take (dependent on parts coming in) and updated me every Mon / Wed / Fri until the work was done. They even completed everything five days earlier than expected. I have already recommended them to several friends and family members, and am glad our insurer recommended them to us initially. I wouldnt go anywhere else.
Service King was courteous, friendly, very professional and did a wonderful repair/paint job on my car. They kept me updated every day on the progress of the repairs and worked with my insurancecompany. I highly recommend Service King.
Perfect results every time so far, they have done bodywork on my wifes car twice and my mother-in-laws car twice. Reasonable time to fix and good communication of progress. Always great people to talk to. When we noticed a small problem that we had not asked them to fix because we did not notice until after the repair, they told us to come back in and they fixed it while I waited, no charge, no hassle.
Great body work on my van and very friendly, professional crew! Communication was on point. Job well done! Highly recommended!
Service King was timely and careful in its work, keeping us fully informed all along the way. The overall experience we enjoyed was one of professionalism, courtesy, and helpfulness. Thank you, Service King/Libertyville!
Amazing professionalism. Great communication . Fantastic work on the car. Better then new. 😄 Great team. Pass on my thanks!!
They went over and above this time. My minivan was targeted to be ready on a Monday. I called and asked if there was any way it could be done earlier because I needed the larger vehicle to pick up family from the airport before they opened Monday morning. They said theyd do their best. They finished it Thursday afternoon! The work was great and I appreciated the extra effort.
My vans front bumper had partially detached while backing up over some ice. I took it to Service King and mechanic Zach not only responded promptly but also fixed the problem right away. He refused to charge me for the work. I was amazed by his kindness! Thank you Zach and Service King. I will be coming to you for my future auto repair needs
The did a great job explaining the problem
Great job! My car looks beautiful and repairs were done sooner than expected.
I was treated with courtesy and professionalism from the start. The service was done in a timely fashion. Thanks guys!
Theyre on their game over at Service King. They got me taken care of and on my way with very little friction, did great work on my car, and made it like the incident the car was involved in never even happened. Hope I dont need their services again but if I did, I feel as though they were courteous. Up front, and kept me well informed throught the repair process.
I dropped my car off for repair and was able to get a rental right on premise. The customer service was outstanding and the communication was top-notch. They did a great job on my repair.
Amazing service!
The place is a little out of the way. They are very helpful. I thought Id need some big repairs, but they just buffed out the damage on the spot.
This is my first time using Service King. I was very pleased with the repairs. Everything was explained in a way that other auto repair places never did. I also like how they give back to organizations and help veterans. They did a great job.
Great Service from Jeff!
Andrew and his team were fantastic don’t know about any negative reviews my experience was positive from start to finish friendly staff kept me up to date on status of repairs from the time I brought my vehicle in until completion of repairs. They were even able to complete the major $4500 job ahead of schedule. Much appreciation to these guys they are the best Thanks Andrew!
Chris Lanningham and team were wonderful. He explained everything thoroughly to me. Work was completed much earlier than originally quoted. The car looks brand new and was returned to me spotless, inside and out. They even made my WeatherTech mats look brand new, way better than any car wash has ever done. Their attention to detail is amazing. I would highly recommend Libertyville Service King to anyone.
Service King was easy to do business with and communicated with me every step of the way. Would definitely use them again for repairs.
Excellent service and nice people to deal with
Service King did the body work on my car. Picked it up looking great. In the way home it wasn’t running very well no questions, they took it back in, arranges a rental car and fixed the problem! They really do stand behind their guarantee!
Highly recommend
This place will have my future business for many years to come! When all other shops were unable to help me with an emergency, these guys were able to save the day, considering the circumstances. My trunk was jammed and I was unable to retrieve my briefcase and other items I needed urgently for work. No other shop was able to get us in until next week, but he made it work and saved the day. Cant thank them enough. Highly recommended.
Awesome job on my truck! Weekly updates and worked directly with my insurance company. Handsfree!
Chris kept us up to date on the statis of our car. Which was finished a week early and looks wonderful! Thank you guys
I came here as a recommendation from my insurance company and I wont be coming back. Absolute terrible customer service from start to finish. There was terrible communication from the auto body. When I originally dropped off my vehicle, they told me they would start working on it right away considering all the parts had already been ordered. They didnt even look at the vehicle until day 3. They told me I would be receiving text and email alerts along the way and I never received anything. I felt like anytime I called they never took me seriously because everyday I was told that they would call me back and that they were in meetings. I would never get a call back and would then have to call again. It took them 15 days to replace the grill and front bumper when they told me they would expedite the process since I didnt have a rental. When I called asking why I was never receiving text alerts, they had lied about the phone number they had on file for me. I knew they had the right phone number because the receptionist had verified my phone number each time I had called before that. And on top of it all, I picked up my vehicle and realized when I got home my car mats are missing. Save yourself the time and headaches and go somewhere else.
Great customer service from start to finish. Friendly, knowledgeable staff and super fast repair. Highly recommend.
Great customer service, very pro military veterans
They do good work! Outstanding service and results
Brought my car in for a small dent in the hood from a golf ball. My original quote was 700.00After they had my car for 6hrs they called and told me that I had other damage to the bumper due to the so call accident (golf ball) which was not in the original quote or the picture that they took . I told them that bumper had no damage to it what so ever and had pictures to prove it and that their technician damage the bumper and then they tried to sell me the repair for an additional 500$ For a mistake that their technician made. I would not recommend this place to anybody !!!. They are liars, hacks and untrustworthy. I also found out that they unplugged my dash cam. Just goes to prove they are untrustworthy.😡
They seem like they do a very cheap job. The guy wanted to fix my car with recycled parts. That means used! Dont be a cheap ass!
Horrible workmanship!! Kept my car for 2 weeks for something that should have taken no more than 2-3 days!! I then had to take it back to repair THEIR mistakes. I give it a 0 but you have to press a star to review. Stay away!!
Recommended to me by Allstate. Dropped my car off Tuesday morning and picked it up Friday night. Replaced rear bumper (painted to match) & marker light and did some small sheet metal repair behind bumper. Car looks great!! Cannot tell anything was done. Did great job cleaning the car before I picked it up. Almost looks like they did a complete detail (after I asked if they could detail and they said they didnt do detailing).Great communication throughout the process and finished one business day before the projected date.Would definitely recommend this shop.
Poor management posting jobs online saying they will hire you which they did than tell you a week later saying you cant work here anymore when you got bills to pay and quit your other job for a better opportunity imagine working here if that was the case
Did a number to my car crashing into a guardrail coming off highway. That being said I’m 100% not satisfied with how S.K. treated and repaired my vehicle. First off they unscrewed my sub w/o permission or saying anything and left the screws laying around in my trunk. Sub no longer works. They incorrectly put in a new plastic wheel well cover, causing it to fly out from underneath my car on the highway. I had two new tires installed, however the lug nuts WERE NEVER TIGHTENED and my tires could’ve easily fallen off during daily highway trips. Never come here if you want to save yourself, your car, and you’re money!
Drove to Libertyville hour and half drive when i could have signed same papers in Elgin 15 minutes away. Sorry forgot to tell you that. Ruined my day
Service king does not stand by their word. Do not take your car here. Took them six months to repair my car and then a year later having problems and they will not cover. Some “life Time warranty”
Had my car and my daughters car repaired after accidents. Good work and very good communication.
Got my car fixed. They did a great job.
Was not happy with the quality of the work after having the vehicle for 3 months (first and return repair attempts). Could not hold any schedule commitments.
Fixed our Jeep...Looks brand new😊
Worst service and company they failed to return a working vehicle never again
They know their stuff
Good experience, kind personnel. Might get busy at times so might need to wait a little.
Have been calling everyday to get estimates it’s been almost a week. Every call was promised to get estimate in an hour but still no luck
Good work, good people
Dont bring your luxury car there!
Employees are rather brusque.
Satisfactory service