I came into Liberty Auto City with the hopes that I’d be able to speak to someone knowledgeable and empathetic about my need for a new car. I moved up from South Florida to Wisconsin and knew I had a lot to learn about the car market and driving conditions up here. Luckily, I had the great pleasure of working with Victor Szczerba, who was patient and accommodating. He helped me take a good look into my options, was honest and straightforward about the value of my trade-in and what they had in the lot, and most importantly landed me in exactly the kind of car I wanted (a sweet Jeep Wrangler Unlimited). Thank you to the folks at Liberty Auto City and especially Victor for such a great experience!

Awesome dealership! Ryan did a fantastic job of helping me buy my Colorado. He was very knowledgeable and answered all my questions. They got me in and out in a timely manner, I really enjoyed them making my car buying experience enjoyable! They also added extra courtesy things since I made the 2 hour drive, I highly recommend Ryan and Liberty Auto City!!

Charles P. was wonderful to work with. He made our first car buying purchase stress free and helped us find exactly what we were looking for. We can’t thank him and the team enough. Highly recommend

One of the best dealers I’ve done business with! Seriously, I was car shopping for about a month and this was one of the only dealers that didn’t try any of the annoying car dealer scams or taking advantage of the market to gouge its customers. I had just come from Napaleton Subaru in Palatine where they were trying to charge 4K above sticker and wouldn’t budge. I called Liberty and they gave me a no nonsense deal, I didn’t have to haggle, there was no pressure to buy, and I didn’t have to deal with unnecessary aftermarket dealer accessories, and the sales staff were incredibly nice. Ask for Charles when you get there, one of the nicest salespersons I’ve had the pleasure to buy from.

We have purchased a few vehicles with Liberty Auto City through the years, but never have I ever had an experience like I am currently having with Vanessa Mhango. This is a wild time to try to purchase a new car, and Vanessa has been kind, prepared, and knowledgeable in each step so far. When we began the process we had been into a couple of other dealers and were immediately shown the door, HOWEVER Vanessa greeted us with a smile and treated us as close friends since the second we stepped on the lot. She was patient while working with me to find the best fit for my needs. It was a bonus that she was able to help with both Jeep and Suburu options that I was interested in, and gave me the perfect amount of space while making the decision. Vanessa has been upfront as to what to expect in the coming weeks, and she is the epitome of class. This is the first time I’ve ever ordered a vehicle, and she made the process exciting and easy. I sure hope I can continue to work with her on future purchases as well. DING DONG, Vanessa is worth ringing the bell twice!

My lease with Subaru was up yesterday so I came in to return my car and get a new one. Just like the last time I came here, the process was smooth and quick without feeling rushed. James and Damian were super helpful with getting us the best deal and, despite the shortage, I was able to take home a new car today! Signing the lease with Miguel took no time and was very clear. Before leaving, the person with whom I leased my last Subaru, Rich, came out to speak with us and remembered us from 3 years ago. Everyone here is so personable and they really make buying/leasing a car as fun as it should be :)

Libertyville Subaru was the easiest dealership I have worked with. They are efficient, knowledgeable, kind and most importantly FAIR! The process could not have been more seamless and pleasant from start to finish. Ask for manager James Flores & sales associate Damian Podgorski, they are the best! Their attention to detail and my overall satisfaction was unparalleled.I had the pleasure of working with Miguel in the finance department and was in and out of there within 30 minutes. My vehicle was delivered to me by Mike which took the time to go over every button and feature to ensure I felt comfortable and safe in my new purchase.Libertyville Subaru went above and beyond in every aspect which is why I want to acknowledge the overall cleanliness, organization, their COVID safety precautions and Subaru standing true to what they advertise and believe in; being environmentally friendly by recycling, and their love for animals by gifting toys and treats for your fur baby! Since my purchase I have referred several friends to Liberty Auto City to lease or purchase their next vehicle (and will continue to do so) because I trust that they will have the same experience! Thank you!

We recently bought a 2021 Subaru Crosstrek from Liberty Auto City. Charles P. Was our sales person and he was really great, so was Micheal G. Who walked us thru everything on the car, everyone we dealt with was friendly and helpful. The car arrived a month ahead of when promised. We have not one negative thing to say about Liberty Auto Sales or their staff. They appear to really care that you are happy with them and your purchase and do follow ups. We would not hesitate to recommend them to friends and family.

Couldn’t be happier with my 2018 Subaru Impreza! Incredible service. Victor Szczerba was very knowledgeable and was a tremendous help! If in the market for a new car, I’d definitely recommend Victor and Liberty Auto City Subaru.

Worst experience ever. I came in with a friend who brought in his 4 year old subaru with a check engine light. My friend already knew that it was a transmission solenoid issue by using his cheap code reader, but wanted to double check with subaru mechanics as they are supposed to have better testing equipment and knowledge of their vehicles. He was told by the service adviser that he needed a new transmission valve body and harness because one of the solenoids was faulty and it is part of the valve body. We were quoted 2000 dollars and were told that this job can only be done at the dealership because the transmission would need to be reprogrammed. My friend took the car home, ordered the correct solenoid online for 100 dollars and replaced it himself within 2 hours. Obviously the solenoid was available separate from the valve body, the harness was not needed, and no programming was required. Either the service advisor or the mechanic lied or they are on it together, a quest to rip off the customer with expensive and unnecessary repairs. Yet they still have the nerve to charge $150 for diagnostic fee.

I bought a used 2018 Subaru Impreza with an open recall from a dealership in Skokie. I work in Libertyville, so I dropped off the car at this dealership so the recall could be repaired.A couple hours after dropping the car off, the man working on my car called me, claiming that in addition to the recall, my car needed a laundry list of other work done, totaling around $2000. This included brakes, which the man insisted needed to be done since my brake pads were at 2-3mm. I was skeptical since I knew that the car had somewhat recently had work done (including brakes), so I denied service and asked for them to just to the recall.Well, this answer did not suffice. The man insisted that I at least get the brakes done since it was dangerous for me to drive. At this point, I had to continue to refuse service multiple times while he was seemingly trying to guilt me into agreeing into the service. It was very uncomfortable for me.When I picked up my car, the badgering continued. He insisted showing me the model of brake pads and where my car was at, even though I stated that I knew what brake pads looked like and was aware of what he was telling me. Maybe he didnt believe me because I am a woman? A young woman? Not sure. But at this point, I felt he was trying to take advantage of me, and thats the only reason I can come up with.Fast forward to this week, I brought the car to my local trusted mechanic. He told me my car is in great shape, and even asked me where I got it from! When I inquired about the brakes, this mechanic stated that they had 40-50% of their life left and could safely go a bit longer. Completely opposite of what the Subaru Dealership told me.I am not sure if I was treated this way due to my age and gender, but if you are a young woman: beware of them taking advantage of you. If you dont want work done, stick with it. They will push you regardless of what you say.

My husband and I had a fabulous experience working with Ron, our sales consultant. He was easy to talk with and helped us find the exact Forester we were looking for. The show room was welcoming and well-managed (including an adherence to mask protocol). We also appreciated the patient and thorough tech overview Peter provided to help us understand and set up our various options. Everyone we interacted with throughout was pleasant and enthusiastic, making for a great car-buying experience.

I was helped by Charles and Miguel and both of them were so very helpful, accommodating, and also very flexible. I really appreciate both of them for assisting me in the purchase of my new vehicle. I wouldn’t have had it go any other way. I would highly recommend both of them in the future. Thank you so much!

My family and I have bought 3 vehicles over the last 10 years at this dealership, they are wonderful! Especially Neil S., he is always resourceful about the vehicles, and ensures we get the greatest value for our money. Thank you very much Neil S and Subaru team, we will always come back to your establishment for our cars and servicing them.

Don’t even try to order online from these people, they decide they want to change your order without calling you updating you or anything. Got my order in and they just changed what they wanted. Place is a joke.

I got a good experience and i am satisfied, to the Charles and James thank you for everything.

Our experience buying our first Subaru couldnt have been better. From the time Charles introduced himself out on the lot, to the seamless financing process with Christian, and Peters expert education about our new ride, everyone we met was warmly welcoming, knowledgeable, and truly caring and respectful of us as customers. There was no pressure, all our questions were thoughtfully addressed, and we are crazy about our new Forester. Now all we need is a blond lab to ride with us!

Craig Hubers the man and was no nonsense to deal with! Cant express how refreshing that is to deal with compared to the typical experience. Other than that the service was solid, the rest of the staff was equally easy to work with, and I have nothing even small to complain about. I dont know what else id want out of a dealership and staff other than to rip themselves off to give me an obnoxiously cheap car ;) but I love the fairly priced car I left with! Thanks again Craig

Had a great experience with Liberty Auto City! I worked with Tyler Berman to purchase a Subaru Outback, and he was very friendly, thorough and professional! I will shop there again for my next vehicle purchase!

I had an amazing experience at Liberty auto city Subaru. It was a short process, Vitor got me in and out he was very professional he helped me chose the perfect vehicle. If you are looking to purchase a vehicle I highly recommend victor at he’s the best salesman I’ve ever dealt with.

Damian & James are wonderful people. They help me & got me all set up. Transactions went smoothly. They are very polite & helpful. Highly recommended. Outstanding service!

This dealership is exceptional. The salespeople are not pushy and are very knowledgeable. I recently leased a vehicle here and worked with David. He had the answers to all of my questions, and was polite and professional throughout the process. I would recommend anyone interested in buying or leasing a Subaru go to see David at Liberty Auto City Subaru.

These guys were great! Very low pressure (which I so appreciated) extremely helpful and just down right plain nice! Excellent experience and I would highly recommend them to everyone! TOP NOTCH!

In and out, simplest car buying experience Ive ever encountered. Witold Szczerba helped put me and my wife into our dream car. Super helpful and easy to work to with. Go see this guy for good help at a fair price!

After having 4 Subarus in a row, we came in today to turn in our leased Subaru Forester. Our intent was to just turn it in and go try another car make just for something different. Everyone was so friendly and helpful (especially Charles and James) that we decided to test the new Forester. Loved it! They gave us what we thought to be a very fair price and the deal was done. Especially because we knew the customer service is always second to none. Couldnt be happier with our purchase.

Had an appointment for oil change an tire rotation. They processed me quickly and friendly.

I went shopping for my first car and found it at Libertyville Subaru. Everyone I met there was so helpful and kind. Rich, Charles, and Christian all helped me get everything I needed. It was stress free, and such a good experience. I love my car!

I had a wonderful experience at liberty. I worked with Neil S and Vanessa M. Both were amazing & went above and beyond to service me . I purchased a 2021 Jeep renegade & previous to that I had a 2017 Renegade that I purchased from there as well . From 2017 to now I can say that I always had a good experience with Liberty . Keep up the good work !

Our sales rep, Charles P., was terrific. We got the fair price we wanted (it pays to do some research before hand). They were great at walking through all the features in the car. Not pushy at all. Would definitely go back.

Just purchased a new Impreza here and the overall experience was great. From the test drive to negotiating the deal everything was very smooth. Peter, our sales person, was friendly, responsive and professional throughout the process. Was one of the better car buying experiences we have had. Would highly recommend !

Went in today to buy a car which should’ve been a very simple thing. No bank would finance the deal(not due to my credit) but to the fact the car I was buying was 2 grand over what it was actually worth. Seven inquires later, 3 hours wasted and a bunch of frustration. I wouldn’t waste my time trying to but a used vehicle from here. WAY over priced.

Not too much to say other than the process was easy and went about as smooth as I could ask for. Charles was very helpful. So far Im really loving my new Subaru. Would recommend!

I am adding a shout out to Jim Gray in the Service Dept. Theres an old adage that while the sales team sells the 1st car, its the service team that sells the 2nd. This is 100% true of Jim. On my old car he kept me apprised of service recommendations, what was needed now and what could wait and gave me helpful advice on new models.I purchased a new Jeep from Liberty Auto City in Libertyville largely due to the excellent handling from Mario Gentry and Armi Matienzo. They were patient and non-confrontational and worked with me to get a good deal in a straightforward manner. Armi provided numbers to me upfront on pricing, put me in touch with the right people for questions and kept the communication lines open when things stalled. Mario was very knowledge about technical and commercial issues and handled our negotiations in a professional and pleasant manner. Max Vuotto and Adrian Tellez were also helpful in explaining specs and features and Nicole Dupass in Finance made it easy to complete the final paperwork, explaining the options for add-ons in a balanced way and without high pressure sales tactics.

My husband and I have owned 2 Subaru’s to date. The only reason we were looking to get a different one yesterday was to increase the towing capacity after our recent purchase of a small rv. Charles made the experience easy, answered all our questions, and the dealership went above and beyond to make a deal happen that met our requirements. We were pleased to drive away with a brand new Outback.

I buy cars all day every day! I run a car buying service, but RARELY do I leave a review for a dealer. I usually leave that up to my client, but today is different!After a client had a sudden change of heart, and decided to go Subaru - I had to go back to the drawing board, and I had less than 12 hours to make this happen!I called 7 local stores, and was getting the run around on out the door numbers, playing with taxes, etc. Then - I got introduced to James Flores! This guy took the time to work through the numbers with me - very transparently - and we were able to secure a STELLAR deal for my clients.When they arrived, there was no funny business - the numbers were as we discussed, the finance office was NOT a high pressure zone, and my clients left 100% satisfied!I cannot thank James & his team enough! I will definitely be sending more clients your way! Thanks guys!

I love my new Forester! David and especially James were extremely helpful and worked through an issue I had. I would highly recommend this dealership for your car buying experience.

Buying a car is always a nerve-wracking experience. Buying a car during COVID-19 makes that experience even more uneasy. However, Liberty Auto City Subaru provided peace of mind when it came to safety and health, as well as patiently assisting us in obtaining the best deal and vehicle to meet our needs and budget. James Flores went above and beyond to make sure this experience was one that resulted in getting what we wanted. Thank you, Liberty Auto City Subaru!

Overall, a good place to buy a Subaru. I bought my Sub about 6 years ago and was satisfied. In retrospect, Id skip the extended warranty; waste of money. After all these years, Id think that it would still be in effect, but due to my ignorance, I realize it expired some years ago. I only got it because I wasnt certain about the CVT. It turned out to be fine.The service desk has been very polite and thorough. Sometimes they have been responsive to returning calls, but those times have been rare.Just be aware how car dealerships work, where their profits are; understand that and know when/how to say NO to an offer or service.Im still getting offers to trade in my car, now paid off, for a new one. I see this as more humorous than a hassle.

I was extremely happy with my experience at Liberty Auto City. Damian worked very hard finding the exact car I wanted and was a pleasure to work with. Rich, the sales manager, had great communication with me also helping me during the process. I never felt pressure there and will definitely be referring them to my family and friends.

Go see Victor - I turned in my Subaru lease and got a new Jeep from Victor. He made the whole process easy. No hassles. Just a respectful, seamless and comfortable process. Thanks, Victor!

My wife and I needed a larger vehicle for our growing family, and given the current state of everything with the pandemic and chip shortages, the team(Charles Perchak, Peter Golebiak, Rich OCOnnor, and James Flores were a pleasure to work with. They went above and beyond to make sure we were happy and even worked with us on pricing where all other dealers were only offering MSRP for their vehicles. They expedited the process as quickly as possible considering we had our 2 year old with us that was a handful.

I always dread the dealership, but I was very pleasantly surprised by my 5 star experience at Liberty. We got our price before going in, the car was ready and there were no surprises when we signed. Michael was great answering our questions and getting out paperwork taken care of quickly.

Thank you Victor for helping us find my daughters dream car. You were so welcoming and helpful!

Called to confirm the car I want is still available, got there in 24 mins was asked to wait, 15 mins later told it was just sold. They tried to up sell told me there are other cars in the lot. Old bait and switch, dishonest and deceptive practice. Do not do business here unless you want to be taken advantage of.

I ordered a Subaru part from Liberty Auto online and was told it was on back order for up to 30 days. After calling the parts department, I was told my order would remain active. 3 weeks later I found out they cancelled my order without telling me and said I should reorder. Terrible service!!

Great experience! Very clean dealership that made the process easy for a first-time care buyer. Rich made sure we left happy!

Great service. Very responsive and not high pressure.

I took my car in for Scheduled Service and a Recall, the Service Dept was terrific!

I had a great experience working with Dan Magana in sales. He was very accommodating and polite! He made the experience of buying a car easy!

James & Ron are awesome! Never going back highland park Subaru they tried to gip me to spending more money. James listened to me and took care of me awesome guy thx James! Ron is cool the staff are cool people to work with.

Very professional and knowledgeable staff. Had an amazing experience here. They are very straight forward and easy to deal with.

I would never purchase a car from this dealership. Staff was disruptive to the point we couldnt hear our salesperson because of the laughing and giggling going on. Couldnt get out the front door for the same reason. Our salesperson was cranky and was put out by our questions. Sales Manager was too aggressive and condescending and never came to meet us until it looked like the sale was going to fall through.

Bought a car I wanted for years here, but the break light came on the NEXT DAY. So I took it back and it needed a new caliper, which they quickly fixed.A WEEK after I got my car back the whole engine blew out!!! Its been almost 40 days since I took it in and they told me it would be covered under the warranty.However, now any time I try to talk to someone about it, either Im told I need to talk to someone else, I’ll get a call back (barely), or the person isnt there. I basically get dismissed, and have been for weeks now.Just today I was told it was put on a hold after getting transferred from person to person again, but that they didn’t have any more information and told me I need to talk to yet another person who isnt there.How hard is it to let the customer know what is going on with their car? It would atleast be nice to get ahold of someone who knows whats happening?? I have never had repairs take so long, even jumping through warranty’s hoops.The only reason I didn’t give 1 star is because the kid that sold me the car was super nice, helpful, and patient with me. But other than that, I haven’t even gotten to drive my own car longer than a week since I bought it. I bought it mid March. Its now May.

My first visit to the Subaru of Liberty Auto City was excellent. I was driving on my spare. Tony Raia greeted me with a friendly smile. He took his time to give me the options available and provided me the best deal. Also, when asked about the estimated time to wait for my car, Tony was spot on! I highly recommend this facility to meet your service needs.

I was unable to get the car I wanted when I arrived. I spoke with Victor Szczerba and within 30 mins I was approved for a brand new car. Best service I’ve experienced in a while.

Fantastic dealership. Great, knowledgeable, friendly staff. My family recently purchased our 3rd subaru from Liberty City Subary. As always a great, hassle free experience. Got the BEST DEAL ANYWHERE. We chose the car color and options that we wanted and they got it for us in few days. Thanks to James, Michael, and the entire dealership staff foranother great car buying experience. If you are looking for a subaru look no further than Liberty City Subary.

I purchased my Outback recently and I just wanted to say that Mary Gullan & Steve Cole made the process so easy and smooth for me. They were great and very knowledgeable about the features that the vehicle offers. They gave a great deal and I just want to say to anyone out there trying to buy a Subaru please give them a try. You will not regret it and they will answer all the questions you might have. Very happy customer!

Best car buying experience! We were in an out in less than 2 hours. Craig Huber was super nice and infomative. No games or arguing at all. Im in love with my new Subaru.

Miguel, Jerry and Rob were the absolute best in helping my mother and I in finding the right car for us. We were in and out out of the dealer in a little under 2 hours. Miguel was the salesman, he was so genuine and did everything to help us in order to achieve exactly what we needed! Will be going back to see them next year for another car!

I cannot say enough good about this outstanding dealership and service center. I went in for a repair to my air conditioning that turned out to be a very expensive fix. In this time of covid economic impacts, they helped work within my budget to get the job done.I have been struggling on how best to describe my experience and to write this review. I dont know how to properly express my gratitude and thanks to Liberty Subaru as I have never been in a situation like this before. They have completely restored my faith in humanity and shown me that understanding and grace can occur in the most unexpected situations. You have a customer for life for Subaru and for Liberty Subaru in particular.

This service dept is incredibly honest, helpful and professional service dept. Actually, in my 30 years of owning cars, I cant think of any other dealership service dept that I dealt with that I 100% trust. Special thanks to Justin, service coordinator, and Adam, service manager for their commitment to their career.

Great honest customer service!I purchased a Crosstrek from Liberty Auto City Subaru and my experience on this sale was top notch. I had the pleasure of being assisted by Charles Perchak for sales and Miguel Hernandez with finance.I originally called Liberty Auto just to check out and test drive the Crosstrek model. But after working with Charles I came home with a Subaru on my first day of car shopping. The experience was no pressure and the team was very open with working with me on an amicable pricing. Once we got set on the price, I was assisted by Miguel for the financing portion. He was very honest and open with the process and was able to get me a great rate on financing as well as a good deal on the warranty.I highly recommend buying from this dealership, most specifically Charles Perchak. Youll have a good experience.

Do not give them your information. I was searching for cars about a month ago and wanted to see about a Subaru from this dealer. I visited their site ONCE. I then get immediate phone calls and emails which is common from car dealerships- no big deal. However, one of the salesmen that talked to me over the phone asked me to contact him back with a time and date that I would be available for an appointment. A few moments later I get a text from him telling me when our appointment is, and hell be expecting me! Needless to say, I did not show up to the appointment that he created for me without my consent. Now, weeks after I already bought a new car from a different dealer, I am STILL getting daily phone calls and emails from them. I know this is not uncommon for car dealerships to do, but they do not quit. I have told them I already bought a car multiple times. But somehow a new person that works for them gets ahold of me. Now I am declining every phone call from libertyville because I know its one of them trying to talk to me. The manager (Brooklynn) just now tried to call me after 8pm, I know it was her because she sent me an email right after I declined her call. I swear it doesnt matter how many of their phone numbers or email addresses I block, they have so many that it doesnt matter. At first this was just a slight annoyance, but now I am so upset with them, I will never consider even visiting them in person or recommending them to anyone else.

Go see Victor! Hes a genius getting you in the car you want and deserve. I cant say enough positive things about my experience with this dealership on a snowy December night!

Unfortunately there is no 0 star, bc I would give 0. They are layers, they don’t even have all documentation for car and they would call you to delete 1 star review. Be aware, think twice before buying here.

The staff helped us to find the right car by listening to our really specific needs and using that information to inform their suggestions. Arriving at the right vehicle was a snap thanks to the expert team of Elmer, Craig and Charles, while Celeste was an absolute godsend when figuring out the financials. Also, I commend Liberty Auto City for providing an environment that made me feel comfortable purchasing a car in-person during the time of CV.

Absolutely outstanding purchase experience!! Excellent value! Very knowledgeable, customer-centric, helpful, and genuinely friendly personnel. Zero pressure, hassle or BS. Special compliments and thanks to Charles Perchak (Sales), James Flores (Sales Mgr.), and Christian Pfiffner (Finance Mgr.). Im super glad I purchased my Subaru from these fine folks. Incidentally, this review was unsolicited.

WOW! The dealership was easy to deal with...low pressure, knowledgeable, helpful, and David Pacheco knew exactly where to go to show me some possible choices when I told him what I was looking for.Subaru themselves have also under-promised and over-delivered with the Crosstrek, IMO. I was contemplating a pre-owned Toyota Corolla hatch or a Lexus CT200H, both of which also use CVTs to get around 40MPG hwy.Instead...I got AWD with respectable clearance, a sturdy roofrack, 1500lb towing capacity, no expensive hybrid components to sweat, a selection of aftermarket goodies to shop, a Carfax with service records, some boxer-motor character...and still around 40MPG. The pre-owned 2016 2.0L/CVT model with sunroof and foglights that I bought at Liberty has been fantastic for my 52-mile commute so far.Liberty detailed this Crosstrek so well that the engine compartment and undercarriage were clean, while this cars interior looked new...at 60K miles. The exterior is rust-free, and Im going to bedliner a bit of it to prep for the harsh recreational use Im planning...overlanding, and hauling mtn bikes, snowboards, surfboards, dirtbikes, canoes, etc. What a great little versatile car from a dealership that was pleasant to buy from!

Came looking for a new Impreza, and left with exactly what I was looking for. Mike was very helpful and patient when look for the car, and James took the time to explain everything I didn’t understand about the cars accessory and starlink.

Liberty Auto is a place to shop!!! Very welcoming and patient, walked us through every step.I would definitely recommend!!!

We recently acquired a new vehicle from Liberty Auto. The experience from start to finish was terrific and above expectations. The staff was very knowledgable, accommodating, and transparent in their communications..In short, these people do what they say they are going to do.Special thanks to Jean, Peter, Celeste and Elmer for for making this happen. They are true professionals.

Best car buying experience Ive ever had! We talked to Rich the salesman with a stock number in mind before going in, and when we got there he had it cleaned and pulled inside for us to see right away. Such a smooth buying process that we were in and out! The car itself is fantastic and the service from the managers was top notch-- especially Yedi. He went above and beyond to make sure we were set up with what we needed and answered all of our questions. If youre looking to have the most pleasant experience buying a high-quality car, go to Liberty!

Victor was friendly and helped us find a great Jeep. He was patient and answered all our questions.

The experience of purchasing the Subaru was great. It’s when you need an issue solved that they ignore your calls and won’t call back. It is very disappointing.

We had a wonderful experience. Great service and fantastic personnel!

Ive been looking for a new Forester with super challenging color, trim, packages and options combination for over a month now.I ended up not purchasing from Liberty Auto City (LAC) due to this challenge. I ended up needing to go out-of-state to find the sweet car.However, James flores and Adriana Oseguera of LAC were delightful, hard working, always ready and quick to answer all my questions. They were patient, honest and clear about the purchasing process and went way out of their way to accommodate my needs.I would highly recommend LAC to anyone looking to purchase a new or used Subaru. You cannot go wrong.

Thank you Victor ! I love my new 2018 Subaru Legacy! Your very kind and helpful. I appreciate all your time and effort you put in to help me get the best deal...

I shopped pretty hard and was originally set on a Forester for my wife and basically went to a local dealer ready to purchase, but my wife said to me, l want to drive the Forester and Outback one more time to be sure. So off we went and after 5 minutes in the new 2020 Outback, she was in love and I had to switch gears on short notice. Long story short, the original dealer was willing to work with me but only to an extent, so I went shopping. I found a superior deal from Libertys Sales Manager Mary, whom I dealt with directly. (always a good idea to go straight to a decision maker). We made the deal actually right over the phone, gave a security deposit and showed up the next day for delivery with the exact car and color the Mrs. wanted. Craig, who handled the final sale and paperwork was professional, friendly and caring. It was the end of the month and they were busy, but the measure of good service is when the stress is up but the cream is still rising to the top. The only downside was Steve in Finance, who seemed like he would like to be anywhere but in this job and acted like it. Not terrible, but definitely off. The showroom was spotless and the help with all the gadgets by their expert in this was great, with a followup scheduled to fill in the blanks. All in all, I would recommend Liberty to a friend or family member.

Very old-school sleazy business practices. taking advantage of language differences. charge more than cost of car, and no I do not mean dealer fees and financing and processing fees. . slick dirty salesman know what they are doing and do it well, but cheat you out of money is what they do. Its 2021 global pandemic this business practice not fly anymore. thats not your money, no matter what lemgth u jave gone to make it true in your mind deep down u know its wrong. that was my money. they trick people I trusted them

Sent car info & ordered the part. Got the part & it wasnt the right one. Tried to return it to get the right part & they wouldnt refund or exchange it. $100 lost.

Came here for a second key for my current vehicle. We’re extremely helpful and kind after visiting few other stores. As I was waiting for service Paul and Mario made sure everything was being taken care of and somehow they gave me a deal I couldn’t refuse and bought a brand new vehicle. Professional, knowledgeable and NO PACKAGES OR FEES OR NONSENSE HERE. Thank you guys

It was fast and easy working with Victor today. Test drove and bought my new 2019 Impreza in under 2 hours! I recommend Victor.Thank you Victor!

These guys are amazing. I have an older Subaru and had a problem with an intermittent noise that I couldn’t reproduce when I brought it in. They went above and beyond to diagnose and repair my car when it would have been easy to say they couldn’t find it. Excellent customer service and repair work. Special thanks to Justin for keeping me well informed throughout the process

I some have experience with sales here, but the body shop & service department are great. Justin in particular is a real asset. Ive found him to be trustworthy & does everything he can to be helpful; not because he has to, but because its his nature.

A great place to have your Subaru get serviced. Been going there since 2013 and I am very satisfied with their service.

I was very impressed with Victor’s service in selling me a new Jeep Renegade. I highly recommend visiting Liberty Auto and asking for him if you are in the market for a Chrysler or Jeep.

The room where we completed the paperwork was the only enclosed room and was a small room. The person who completed the paperwork would not wear his mask properly. He had a thin cloth mask over his mouth, but not his nose and he did not practice social distancing. The mask is to protect customers from a very contagious disease that has a high fatality rate. His caviler approach to keeping us safe did not reflect well on the business.This was in contrast to the rest of the staff we worked with.The usual waiting let me talk to my manager games that happen in a dealership happened here. Overall good.

Service department is great. Fast and efficient, I love the fact you can schedule online.

I had an absolutely wonderful buying experience here. I went in knowing I wanted an Ascent and was positive I would be leaving in a new car. I worked with Charles and he was by far the best salesman I have worked with. He was very outgoing and made small talk the whole time we were there. He even paid attention to my baby and gave him a stuffed Subaru to take home! I researched Ascents for days and traveled from Kenosha to Liberty to get the car. The buying experience here compared to Subaru in Kenosha was drastically different in a good way!

Worst service of my life. Parts department is awful, they do not stand behind their service. Sold me a non working part two times. After that they acted like I was trying to return a used part. Ive also heard that the techs their sabotaging customers cars just to get other techs fired. A real circus dont spend your money here.

My wife bought her car here and they have always taken great care of her.

Try to make an appointment but I was transfer multiple times until the call disconnected

This is our second Subaru purchase from Liberty Subaru. On 2 Feb we purchased a 19 Legacy from Charles. Started the transaction on 1 Feb which made the purchase on 2 Feb easier. The purchase experience at Liberty was great. The purchase was no nonsense without stress. Charles is a great salesman. He listened to me and answered my questions. The delivery process with Peter was also very good. Overall very happy! Also thanks to Elmer for receiving a discount on a accessory we purchased for our new Legacy.

Great customer service, friendly staff and quick shipping. Thanks Henry.

Horrible service, the staff are like vultures. Im never coming back here. Wish I could give this dealership 0 stars.

My wife bought her Legacy from Charles and now her mom just bought a crosstrek from Charles. Very helpful! The only reason I didnt give 5 stars is b/c of waiting time and they lost the initial check we signed, but they replaced it by giving us the cost it would take to cancel the check and write another one. Highly recommended for anyone that is in search of service and a Subaru.

Went in for a recall & oil change. When I called to set up the appointment I was told it would take 3 hours. It took less then two. Also like that they have outdoor seating available.

I purchased my Crosstrek today and had a great experience. Ron in sales and Tim in finance (as well at the rest of the staff) were great! They answered all my questions and explained every step of the process. I would not hesitate to recommend Liberty Subaru!

I was given a quote over the phone and okayed the services. Came to pick up my car and was charged $500 more than quoted. I must have misunderstood.

Delta with a great team here. Jean was super helpful and walked us through the whole process. The least painful buying experience, ever.