I get maybe one, possibly two packages shipped through FedEx a year and EVERY SINGLE ONE is messed up in some way when it comes through Limas facility. Smashed and destroyed boxes? Check. Late deliveries? Check. Refusing to deliver? Check. Most recent, I signed for online over 24 hours in advance, I called to make sure it would be delivered, was told everything was in order... and the driver still refused to deliver it. Im done. Cant order through a company that ships through FedEx anymore. Its not worth it.

On Thursday 6-17-21 driver dropped off a box that was WIDE OPEN !!! Clearly had been opened up cause it had packaging tape on it !!He wedged in front of my door and it took me several minutes to even be able to open up the door. Otherwise I probably would have been able to catch the driver that was RUNNING TO HIS TRUCK !!

No long wait. Very courteous and patient. I had several boxes going to different places.

Cherri stopped what she was doing and helped me find a package that hadnt been dropped off yet. It was time sensitive and very important yet she helped figure out a solution that was going to work for myself and my client. Thank you Cherri!

I always have problems with this location. The people who work here really dont like to do their jobs. Told me that they arent an office so they arent supposed to print labels for customers even though their website says otherwise. The woman made me go to OfficeMax instead of taking 2 minutes to make a label. Ridiculous. Ive never called corporate for any reason but I will now. I ship things for my company so I need Fedex to be more reliable.

They need to work at ensuring proper amounts of their key ingredients are ordered when and in the needed quantity to fill demand. They were out of Beef Patties and a whole bunch of other stuff.

Got a box shipped on a timely fashion. Do be careful because youll have to wait outside. Only one person allowed in at a time due to Covid19. So dress warm, wear your mask, and dont complain. Theyre doing their duty, do yours. Great office location.

I have has packages sit in town for days only to be sent to Chicago then back to lima and sit for a few more days before being left on THE SIDEWALK not even on my porch. My school sends my lab tools through them an I hate it. Late delivery has almost cost me my financial aid twice

So helpfull she took me step by step.I will use FedEx again I like how they Deliver right on time .My item will be delivered right on time.

They NEVER GET OUR PACKAGE TO THE FRONT DOOR. Have been told and requested to deliver to front door. Last time they took our package to second garage and dropped it out there. We have been looking for 2 weeks to get the package. Very poor service.

Very polite proessional customer service

I was supposed to receive a package last Wednesday and today is Sunday and still have not received it. updates on its whereabouts

Left a note asking to put package on front porch. They left it at the back side door!

I paid for an iPhone it was going to be shipped through FedEx. The tracking options online, the text and phone was exemplary package arrived in my area very fast. My issue appears to have been from the shipping center to my house. I called to let them know that nobody would be at my house before 3 so I had my delivery setup for after 3 the customer service guy told me that would be no problem. Thursday on the day of delivery a customer service person from FedEx called me after 4 to see if I did receive my package. I had not but he assured me that the driver still has it and I should have it before 8 p.m. that night. Which I did not. So the following day I got off work at 1 to make sure I received my iPhone. After receiving no delivery I called FedEx. I was told that the package was delivered a little after 9 a.m. Friday morning. I did remind the customer service person about me asking for after 3 p.m. delivery and I was told that that was only a suggestion for consideration thats all. So Ill let him know that I myself was not home so I did not receive the phone could he tell me where it was? He suggested that I go up and down my street ask all my neighbors if they have received my iPhone. So I asked him could he just not tell me where they decided to deliver my phone to. He could not tell me where my phone was dropped off. They will give me a call tomorrow to see if they can find that out. I well update this review at that time.It is now 4 days later. FedEx customer service open up an investigation Monday I did not hear back from them. I also talked to my phone service and they were going to look into the matter also. 5 days later My next door neighbor said a man walk behind his house and threw a box in his back yard.It was my phone. I dont know who to thank. I still want to know who did the driver let sign for my phone since it was not any of my neighbors 😒.

Perfectly located on my route to work, the staff is amazing. I’ve never had an issue with this location

Horrible rude lady.... let’s make people stand outside saying one person inside at a time but has 4 people standing in lobby

Big distribution hub,nice people,go into one story building in middle

Super helpful and ready to pack the items you have, if you havent yet

It was AWESOME the lady was very helpful

Excellent service. Friendly staff. Excellent results.

Courteous and caring staff. Has always gone the extra mile for me. Love shipping through this location.

I have been trying to get a package for almost a week. Somehow even when someone is home ALL day they say no one is here to sign. I find that hard to believe since my dog barks at everything. Only 2 out of the 4 days they supposedly tried, have I been given a door tag, I called to talk to them only to be told its out for delivery. How the hell do I get my package when they arent even really knocking? I have tried to get updates about it but is out for delivery literally ALL day. Guy at the office couldnt help me.

Quick and easy.

The staff at this location are so friendly! I never have any issues shipping from here! I look forward to visiting my local FedEx

I had a package to be delivered and they sent it FedEx 1st they posted it as insufficient address 2nd I called the hotline and had it put on hold and to text me when it was ready to pick up3rd never got a text message4th called and was told I could pick it up and that they had text me didnt happen5th went to pick up and they sent it back6th will never use FedEx again

Manager Shawn is GREAT! Went above and beyond to get me my package before Christmas. It was very much appreciated! A+++

They keep shipping orders back to the recipient even after refusing packages should go back to the sender.

Very unprofessional front desk clerk on Christmas Eve. Very unhappy with her service and I had to call corporate escalations to get a resolution after she lied to me saying my package wasnt there...FOR 4 HOURS!!! When corporate forced her to find the package... she reluctantly handed me the package and had the nerve to get smart... telling me with a very nasty tone... that the package wasnt due for delivery until Wednesday anyway. What?! Yep... making another complaint today... the day after Christmas.

Sherry, at the front desk is patient, helpful, kind and friendly. I look forward to seeing her every time I ship a package.

I was in and out quickly. The counter person was very friendly.

Very efficient.. however, quite a ways from me

Great service, efficient and had all sizes of their boxes

Very friendly staff told me how to prepare my item for shipping

Returned some Fleabay items, Quick and Easy

Helpful and nice Lady helped me get my package returned

They were helpful and got my packages taken care of right away

FedEx app doesnt work! FedEx sucks!

Excellent service. Can ship as late 8:30pm M-F.

Whenever I order something and they send it Fed Ex it always sits at this building for days before they put it on a truck and deliver it to me.

Woman at the counter was very nice.

Deb is great at her job. Always willing to go the extra mile

Fast and friendly.

VERY friendly staff! Everyone we come in we are always greeted with a smile :)

Waiting too long.

Great customer service 👍

Good customer service

Very friendly and helpful staff at this location

Love the employees and great service!

Pleasant/helpful staff

Very helpful staff

They have good service

Store closed update your records FedEx!

Lazy, won’t grab a single package when it’s been at their facility for a whole day, not going to be in town tomorrow and wanted to pick up my package, UPS is who I’m using from now on

Very good

Great customer service

Great service

Very polite

Everybody loves the FedEx truck

Great service

Terrible service

Great service

Terrible service, unprofessional drivers!!!

Very helpful

Courteous people

Nice workers

Usually no wait and friendly

I just couldnt make my shipment, I went out and waited about 20 minutes the clerk tried again and she couldnt either so she said come back later tomorrow