Bill is a great salesman not to mention hes born in Florida like myself. We had an issue with our brand new Chevy Trailblazer he got it taken care of with minum questions. Great guy great place. Mr. And Mrs. White.

Uncle Fred is the best in the business! He got my wife in a new car back in July, and was incredible throughout the process then. I knew I would be looking for a truck this fall so I got his card when we got her car. Last Monday, I sent Fred a text of exactly what I was looking for. He had me in signing all of our paperwork for my trade-in and new purchase in just a few hours. He is quick, efficient, witty, and an incredible story teller with endless stories! As long as Fred is in the game, nobody else will ever get my business. The entire staff at John Thornton is fantastic, and have made me a customer for life.

From the time I arrived at Jon Thornton until the time I left, I felt like the most important person there. I felt respected and appreciated. And when I left the waiting room, I thought, I cant wait till my next Service visit. My prediction is, that as the US rises out of this horrible time with covid, Jon Thornton Chevrolet, or whatever has the Jon Thornton name on it, will thrive and prosper. Thanks for being there for us.

I assume the work was fine, but waiting two and a half hours for a regular service of a fairly new car is not acceptable. My service advisor, Matt, was very nice, but I will not be coming back to the dealership for service. Another customer with two little girls waited just as long. If you cannot provide service in a reasonable amount of time, perhaps you need to make less appointments. Honda used to get me out of there in 45 minutes. I miss my Honda!

Fred Gamble is the man! He helped us get the truck we needed, answered all our questions with accurate information, didn’t pressure us on anything, and worked very hard with the rest of the team to get us in our truck late on a Saturday night! Fantastic employees at a great dealer. Everyone was very kind, professional and diligent. The transparency of costs and the fairest and most accurate prices were welcomed after visiting every Chevy dealer in and around Atlanta. I’d gladly recommend Fred and the whole dealership to anyone looking for a painless car buying experience, especially in this wild market!

Im not sure if its the service or the workers but I had to have some transmission work done and I was told I would have to wait two to three months for them to even diagnose my vehicle. I thought this was definitely unheard of.During the wait for my vehicle to be diagnose I was told that they could not give me a loaner. I know were in a pandemic but Geesh!!!😳🤦🏼

This was the first time I have ever bought a vehicle on my phone sight unseen. I have to say they made this the easiest most headache free way to purchase a truck. Everyone was great to work with and they made the buying experience probably the best I have ever had. Everything went very smoothly and they even delivered the truck to my house. I would definitely recommend this dealership to anyone looking to buy.

Communication was very effective. I heard back from them on updates about my car quickly and frequently. Customer service was great as well. Overall, my experience with this dealership location has been the best compared to two others I have dealt with. I look forward to coming back!

I had a 9am apt. I was greeted right away. At registration I explained that I had a 11am interview. The service technician explained I would be done way before 11am. While waiting, around 10:30, I received a call from my sons school explaining that I needed to pick him up because he was not feeling well. I then explained the situation to the service center, requested work was completed. I made it to the school to pick up my son, and made the virtual interview. Proud to say that I now have a new position, and my son is well! Thanks for your amazing service 😁.

The dealership was able to work with me to lock in a vehicle. Assuming no hiccups before I pick up my vehicle within the next week, I was very impressed with everyone!

Very thankful for the help to trade my car. The initial process went well. Unfortunately, I’m Still waiting to receive the actual vehicle and haven’t had great communication to keep me updated on what’s happening or if the vehicle is soon to arrive. Not very happy with that. The vehicle has been added to my credit and all and I don’t even have it

I definitely would not advise anyone to go to this location. And if I could give this location a negative star rating, I would. I dropped my Chevy Tahoe off at this location after being in a accident. My passenger side was damaged, along with the tire rod and my aftermarket rims. I took my truck here with hopes of Chevy doing an excellent job with my Chevy truck. Needless to say, I ended up getting disappointed. The wrong rim was ordered and no one wants to take responsibility for it. So now I’m stuck with a mismatch rim. And I recently had to purchase new tires in the front because it was uneven wear on the tires. Basically meaning that I needed a alignment. I was told that the body shop did my alignment before my truck was returned to me. To address this matter, I’ve called the body shop numerous times and left voicemails and I haven’t received a response yet. Which is unprofessional and careless. Being that this establishment is supposed to be trustworthy and respected, this situation has been the complete opposite. Will be taking further steps to ensure that my complaints will be addressed on more than this website.

Has great customer service in their parts department. Hands down. Answered every question I had, on up grading my 2021 3500HD

I bought my 2021 Chevrolet Silverado Trail Boss Custom from here. My sales rep was Mr Bill and Finance manager was Mr Kevin. I was treated like a KING. They kept me informed about my truck while it was in Transit. Paperwork was a very easy process. Also they got me a good discount and excellent financing options. Thanks John Thornton !!!!

Bryon was very flexible with getting my car in and serviced. Everyone was nice and helpful in that department. What I thought would be a day of waiting to get my car back was only a few hours and I was in the loop every step of the way.

Awesome people! Always going that extra mile to make certain Im able to provide parts and quality service to my customers. They also worked through the pandemic and allowed me to keep my customers on the road! We together helped make a difference for those who chose to continue working and keeping America going!!!!

I went there to have my passengers side airbag replaced as per the recall. Staff was very friendly. In the recall mail, it stated your dash may be damaged during the replacement (cracked) but nowhere in the recall material does it identify the party who would be responsible for your dash replacement/repair. It was stated emphatically that GM would not pay to have my dash repaired. If you go for airbag replacement you need to be aware of the caveat!

Get people extremely friendly, welcoming and understanding. They did everything to help me achieve the goals I went in for. They get everything done in a timely manner, no long wait in the dealership there. My wife and I loved it, would recommend anyone who is in the market for a vehicle go there first you will have no need to go anywhere else.

Best Coustmer service SpeciallyMs. Marva Johnson and Mr. Kevin Stroud

Went in to look at a used truck at 7:30pm on a Saturday. My family and I was greeted and they allowed us to look at and test drive the trucks we wanted to. No pressure to buy, no pressure to go home. After 1.5 hrs, we bought a truck from them. From start to finish, the transaction was smooth as long as you dont count the fact that the new sales guy told us a 2019 Ram 2500 Cummins mega cab with 9,000 miles fully loaded was $60k out the door. Lucky for him thats not what we were there for.

Always Great customer service and no long wait time.

I had an awesome experience today, I purchased a 2021 Chevy Trax. Brandon the Finance Manager got me loan when other dealerships said they couldnt help me, also with no money down. I am so happy I chose John Thorton Chevrolet. Everyone was so helpful and polite. because of my experience today I will be driving a Chevy forever.

The sales Experience was great. Unfortunately, when I was able to inspect the car the next day, I see it had scratches on it and paint missing from the bumper. I have an appointment to get it looked at today.

Kurt the service supervisor and his crew did a wonderful job on my 2018 1500 GMC truck.The transmission went out.I called and Talked to him and he took very care of me.. Very Professional and Great Customer Service.

Went in for LOF and tire rotation and low air pressure in left front tire. They discovered the low air pressure was actually in the left rear tire due to two nails in the left rear tire. Apparently the technician at me last visit for tire rotation forgot to reprogram the tire sensors and was giving the wrong tire problem. Because the tire was not repairable due the location of the nails I had to purchase 4 new tires and a front end alignment. Other than that, all came out OK.

All the sales Representatives were very helpful and nice, I found this beautiful Platinum Nissan Maxima.

I bought my Chevy 19 camaro RS here and people been jealous since, it’s very simple to go visit the great people down at John THORNTON Chevrolet to help you get a car you can afford and enjoy. I’m visiting now getting my car repaired as damaged my rim and alignment, brought it down to the trained technicians at John Thorton and they got me back riding in style thanks of the help of Jamal the service associate, granted it we had some rough roads, but we find new roads at John THORNTON! I appreciate all the help from Mr Kurt the service manager to every staff member at this location. Chevy 4Lyfe

Veronica’s customer service was outstanding! She did everything to make sure that I was satisfied with my purchase. I definitely recommend her to anyone looking for a vehicle.

It was a blessing to get in especially on a Friday. I had been calling around to several dealerships to get a service repair done and everyone was booked and didnt have anyloaner cars either. I received a call I believe it was last Tuesday and the appointment was scheduled for that same week Friday. I had a 8am appointment and was done before lunch time. The service from check -in to my shuttle driver was A-1. I will start going in to have my car serviced at the dealership more often.Thank you to EVERYONE that was involved in helping me on Friday, September 24th for my 8am appointment. Great customer service should always be recognizedSincerely,Ms. Kenya Marshall

Everyone was very friendly, professional and made the experience painless.They worked with us to get the price we wanted and we were very happy with our purchase!

Dont waste your time -Received an email from Mackenzie Becker at 8:12 AM this morning regarding my internet inquiry. He confirmed the car was available; We exchanged several emails and I set up an appointment for 6pm today. When I arrived, Maurice greeted and check me in. He went to get someone and came back to inform me the car had been sold LAST NIGHT. No apology for wasting my time no nothing.

Yes, I bought a used Dodge journey from John Thornton the end of July. I had an issue with transmission it went out. They treated me very well put me in a loaner until my vehicle was done. And also refused to let the dealer which was another company due to it being a Dodge to put in a used one. They told them to put a oem one in that was refurbed not used. My sales lady Veronica was awesome along with Derek as well.

Entire process was disorganized and financing manager was less than helpful. He wanted me to sign up for a $2500 warranty without even explaining what the warranty included. Literally told me that there was no brochure or anything he could give me to explain the warranty that I was being pressured to pay for. Then got rude when I demanded some type of documentation prior to purchasing. Delphino was great and the only positive part of our experience.

Every time I get my car serviced here the experience is excellent. The service reps are very friendly and knowledgeable. I wouldnt ever go any place else.

John Thornton Chevrolet never disappoints me when it comes to their service. They get me in and out. Everyone is always friendly and courteous. I dont trust my vehicle with anyone else.

Super accommodating and helpful sales crew. Low pressure and high satisfaction driven. Absolutely recommended.

Had a great experience! Staff was extremely helpful and friendly. Never felt pressured to make a decision. Felt they have a reasonable deal on our new vehicle and trade-in value of our old one. Would definitely buy here again.

Dont come here!!!! We bought a truck before it was delivered to the dealership. We were lied to several times and threatened that if we did not sign the paperwork they would sell the truck when it arrived. We did as we were told since there is such a high demand for trucks. The truck was suppose to arrive on the 10th and did not until days later. My husband had to make a special trip to get it. He had never seen or drove this truck, my husband drove off the lot and stopped 20 miles down the road. The truck is not want he wanted so he called and asked to bring it back and pickup his trade in. He was told it was his problem and if he wanted to bring it back they would pay him for a used vehicle at blue book value. I recommend choosing another dealership, they DO NOT care about their customers only sales. If you do purchase here be cautious and watch your back!!!!

My appointment was at 10:30am, I totally forgot about it..I was called and was asked if I still wanted to show up and I said that totally forgot, the lady said it’s ok you can still show up today as long as you come before 4pm.. I said ok I’ll show up before that time .. she said great see you soon. I show up at 2pm .. As I was waiting for my oil change.. I started wondering why it was taking too long a oil change shouldn’t take no more then 30 minutes. I believe it was like 3:30 when I asked about my service. The gentleman told me, that it wasn’t just and oil change that they had to check everything in the truck to make sure everything was working properly. I was like really ! No one told me nothing.. I was panicking couse I had to be some place at 4pm…. It was 2 minutes to 4 pm when I see my truck coming out.. if I would of known it was going to take 2 hours or more to get serviced . I won’t of come .. never never ever would I recommend someone to this place or come back my self again .If it’s going to take that long., I usually get my oil changed within 30 minutes or less.. but this experienced was just stupid and unimaginable, very bad.

I ordered a truck from JT. Fred Gamble was great to deal with. He and Dino protected my interest by locking in my discounts before they dropped several thousand dollars. I have not yet picked up the truck yet as it is still in transit. I cannot wait for it to come in so I can come get it. This was the only dealership willing to offer discounts on a special order truck! Definitely recommending to all my friends and family.

Very impressed in and out quickly very friendly staff outstanding job thank you

Clayton was very knowledgeable in the part department. Excellent customer service as well

I like this dealer because is family owned. Staff is very welcoming and sales representatives always try to work with you to fund you the best deal adapted to your situation. Loving my equinox 2020.

Billy Adkison, Kevin Stroud and Hugh Boyd were all great. Thank you for a great experience

I was very satisfied with my experience. Pricing for repair work was fair. Actually pricing was a lot cheaper there than other mechanics. Very nice and professional service.

From walking in the door to being greeted immediately to speaking with Billy K during the sale process everyone was attentive and cheerful. Each person we encountered made us feel like we were the only customer that matter, that is because they took their time to explain each thing to us from the car function to the financial transaction. Outstanding customer service.

Very ClassyThey make you feel specialJared was AwesomeIn about a year Im thinking about buying a new carI will try Thornton Chevrolet

When I walked in Derek Yebra met me and was awesome. He gave me the chance to start a credit build up and own a car. He has a listening ear, was patient and got the business from me. Unlike most customer service I meet always in a hurry. Got the insurance and Justin was great. Such staff makes a company last longer. Thanks guys. Im enjoying my car

Im hoping to provide a better rating once all is said and done. I had an appointment to bring car in on Thursday at 8am. I dropped car off and had not heard anything by late Friday afternoon I called service dept and was told they will look at it Monday or Tuesday... I called again on Monday for an update and no one still has even diagnosed my car. This is costing me extra rental car expenses while still having no idea of repair cost or ETA...So what was the point of the 8am thursday appointment if no one has even looked at it yet as of Monday? Not satisfied at all so far. I would have given 2 stars if they would have at least called me and informed me of the delay but I have called them twice only to find out car has just been sitting no diagnostics or work. John Thornton Chevrolet clearly is not interested in valuing my time or money.*update* Received call on Wednesday alternator needs to be replaced $1096 parts and labor...That is what I waited almost a week to hear? Told Service rep not to repair and had car towed back home. I went to AutoZone bought an alternator for $280 and put it on myself (watched youtube and had friend help me out). Few days later had issues again this time power steering locked up. I found GM warranty bulletin 15356 took it to a different Chevy Dealer who will fix and most likely will get my business when I buy new car soon.

I tried to get a quote from this dealership through their Internet Sales Representative. I have 15 emails from a back and forth of them not willing to give me a quote until they could call me. The representative said they must have my phone number and speak with me first. Why would that be required? Everything you say on the phone you can say through an email. Seems fishy to me, especially when I have 3 other dealerships that had no problem providing a quote to me without needing a phone number/phone call.Honestly, they were probably a real contender, but with the ridiculous back and forth with no resolution they will lose out on my business.Overall, Id give them a 0 star review on their customer service.

I had a great experience at John Thornton Chevy picking up my Silverado. I also work in the car business, in sales and I must say, Derrick was awesome and made the experience great. I live in Florida, so, everything was done over the phone and via email, including my trade appraisal. Once I arrived at the dealership to pick up my new truck, everything went very smoothly. I highly recommend Derrick and John Thornton Chevy for anyone in the market for a new Chevy.

A good place. Initially, I was worried. There was a problem with the truck I bought, and I mentioned it before I bought it. They promised to fix it first, and told me they had. We went and picked it up, got it 3.5 hrs home, and found it wasn’t fixed. But they stood behind it, we took it back, and they fixed it free of charge.I would vouch for these guys, and would do business here again.Talk to Derek, or to Bernie.Good people.

Mr. Atkinson, has helped me with the purchase of the last three vehicles from John Thornton. He is always honest, has a smile, and works quickly. I will return again and recommend family and friends to do the same.

Best place to get parts, service department needs work. From booking appointments to executing services in a timely manner here takes a unique amount of patience.

Mikes customer service was excellent! He explained everything perfectly and made sure we were satisfied! I would 100% recommend this dealership for all of your car needs!!

I found a car online and filled out the paperwork online. Called Saturday morning and they said they would bring the car to the front to be waiting on me when I got there. Was told I could transfer money from my bank to the dealerships Bank with my phone. I was paying cash. When I got there they couldnt find the car. My salesperson who was great by the way, found out where it was. Somebody was waiting on a car to be delivered and loaned out that car for them to use. I really wanted that car because it had low miles and was already a year old. I then decided Well I will look at the new ones because they were only a few thousand dollars more than the 20/20. I decided on the color and she went to get it to pull it around for me to see and it was gone and nobody knew where that one was. Why have cars online if they are not there when you go to get one. Very disappointed at that point. I decided to settle with a different car. I picked one out bought it and came home. Got home and realized it didnt have a few of the extras I wanted like a CD player. Yes I looked at the car this was not the Dealers fault I was too excited about getting a new car and didnt look at everything that should have been looked at. Did the paperwork and the finance office didnt even ask me if I wanted to get the extra warranty on it. I did not get it because it was not offered but they should have offered and told me what it would have cost because I might would have. I did buy a Malibu so I hope it will last way out past the warranty. Was desperate for a car and they did something and decided to settle on this. It is an okay car but like I said the whole experience could have been totally different. I was also told they would deliver the car to me and even when I was doing the paperwork she was saying they could deliver it and then when I finished everything she said just come back later to get the old car. That is not what I wanted to do either.

Appointment was easy to make, they accommodated my schedule. Was tended to immediately upon arrival. Was told it would take an hour and a half, but it only took one hour. Everyone is very nice and friendly, no pressure for upcharging or for services not needed.

Visited the used car section today. Nice folks, no pressure. I mean yes they do want to make a sale, but were respectful about it. Would recommend checking them out.

Everyone was very nice and did whatever to get me the best deal and to make my stay timely and comfortable.

I have a 2004 Silverado that has always been a very reliable, dependable truck. I knew it needed several different things done to make it more road worthy. I am now widowed and was very concerned about where to take it. Service Writer, Tim Yates, told me they could do an overall inspection on it and let me know what needed to be done including the cost breakdown of each thing. He also told me I was under no obligation for them to do some or all of the work. With that being said, I chose to have them do all of the repairs. I am so grateful to have a trustworthy dealership take care of everything for me!

John Thornton Chevrolet was great they care of my 96 Impala got her straightened out thanks for the hard work and great customer service. And Special thanks to Kurt HEDMANN and Transmission guys with all we been through dealing with this Covid19.

Excellent customer service from Dino and Fred Gamble. This dealership continues to exceed expectations

The dealership itself is great, however the service department is not. I have a 2019 Chevy Silverado Custom which is less than a year old. I had to take it in for service as I was having some issues with the AC. I went to the dealerships website to set up an appointment over a week ago (6/14/2020) for an appointment on 6/24/2020. I received multiple email confirmations in regard to my upcoming service appointment. I had no expectation of receiving my vehicle back the same day as it was an issue that requires some investigation and testing. I took my vehicle in early that morning even though my appointment wasnt until later in the day just so that they would have the vehicle and get started on it when they could, however my vehicle appointment was not even in their system. I was then told that they would not even be able to look at my vehicle until next week, this is on Thursday morning. I asked the advisor, why they have appointments if they have no plans to check the vehicles on that day and didnt he think that would be huge inconvenience to the customer. He told me that they are backed up and it would be unfair to other customers to check my vehicle before theirs. Again, why accept appointments when you do not have enough people to perform the requested services. I proceeded to ask if they had a loaner as I didnt expect them to start even looking at my car until next week and was immediately told no they dont have anything. I asked for the service manager and I will just say he smiled a lot and was definitely UNHELPFUL. He blamed it on the system and I was given a list of reasons as why its not their fault. If they want customers to call in and request a service appointment, why is online service even an option and why doesnt anyone answer the service phone when customers do try to call. Needless to say, I am without a vehicle which is still brand new until the dealership finds the time to check into the issue. What adds additional insult to injury is that I tried to fully explain what was happening with my AC as it stops blowing cold air after being in the vehicle for 30 minutes or more and just blows warm air, the service advisor goes to the vehicle and turns the air on and states how it is blowing cold air. The level of customer service definitely needs to reevaluated especially after the customer buys a vehicle and there should not be any difference in whether the customer is a male or female because if I were a male and explained the issue there would be no questions in regard to what I was saying. Please do better, service department at John Thornton Chevrolet at Lithia Sprints!

My husband and I absolutely loved working with Tim at John Thornton Chevrolet! He was awesome and not a pushy salesman, which is what we were accustomed to. I bought my first brand new car for my birthday on 1/2/21 and the staff even sang and clapped for me on our way out! They all made our experience very memorable. Kevin was very friendly in finance and Mr. Gamble who also assisted us with a few final touches to get the Chevy app set up on my phone was very helpful and friendly as well. The Allstate guy was just as helpful and friendly too. Overall a great group of people work at John Thornton Chevrolet! We will definitely tell our family and friends about our experience and we plan to go back there to purchase our next vehicle. Thank you all for a memorable experience!

I called to confirm if they have the truck available, they told me yes. I drove 50 miles to buy the truck. When i got there they told me the truck is coming in few days. I agreed to start the paperwork and purchase the truck. They told me my credit is bad, but if i have a co-signer will work. So i did. Then they told me to go home and they will call me next day. After 3 days nothing no calls no answer. I went to another dealer and bout a truck they had in stock that was $10k more and i got approved no problem. They are scammers . Specifically the supervisor B.

We sealed the deal! The folks at John Thornton used vehicles came through for me big time! Terrence East and Terrence M. Really took care of me. Showed me and told me about what they had and made sure we got what we needed. Justin in financing was informative and got me lined up with good terms and worked with me to get where we needed to be. While there everyone was very respectful and safe. I am very happy with our experience and outcome.

The workers at this dealership was very respectful and really kind to me at this difficult time in my life. It was bad enough that my car had problems, but they took care of me in a timely manor, which made my day better. I can only thank you for your work.

Im from south Texas! At this point in time it was very difficult to find a Tahoe to my liking or any Tahoe at all in my area. When I talked to Derek he assured he could get it to me and worked out a deal in a very timely and excellent manner! I’m glad I reached out to your dealership! I’m extremely satisfied with Derek and the rest of your team!

They did a great job. Price was reasonable

I have bought 2 vehicles form this place worth around $120,000 and I have been waiting on a tag for the corvette I purchased just to find out that they sent the tag to the wrong address after I gave 3 different people the new address and when they told me what they did they said they would have someone call me and it’s been a week and no calls. I have had the car for a month and a half and the dealership tag has expired and I just keep getting the runaround mainly from Veronica Gomez. I also asked her to email my financial paperwork that I sighed on several occasions after a month of waiting I called management and the guy sent it to me right then. When I asked Veronica about my warranty on the vehicle I was trading in (which was why in needed information emailed to me) she didn’t know anything about how the warranty worked. She told me I wouldn’t get my money back for the warranty and I told her she was wrong so she had to ask the finance department just to confirm I was right. So now I have a corvette I can’t drive because of mistakes that seem to be driven by inexperienced employees and unwillingness to fix their mistakes. I don’t understand how some people can keep a job with this kind of unprofessional attitude and composer. I think I may just start buying my vehicles from Woody Folsom Chevrolet.

This purchase was a great experience. The whole crew from sales to finance was incredible. They certainly know how to make people feel welcome. I have purchased over 70 cars and have to say that the Thornton Chevrolet experience was the best.

They gave us a very good deal for a truck. They were very attentive yo us. We gave an over payment of 50 dollars. They called us to come back and get it!!

A couple of months ago, my wife and I received separate text messages from Jessica and Amber McCullum from John Thornton Chevrolet since our leases would be ending this year and they were sharing information about some great deals coming up. The last time we were there for an oil change, we were greeted by Amber and we shared how much we really liked the new Blazers and would consider upgrading from our Equinox when our leases ended. Both Amber and Jessica shared information about the 2021 Blazer in their text messages and after we figured out a time to go to the dealership. Amber promised that she would connect us with a salesperson whom we would really vibe with. Enter Derek Strickland! Derek’s enthusiasm and strong ability to listen really made this an outstanding experience for us. He gave us space to discuss our options and was responsive to all our questions. As women, we all too often feel like going to a car dealership exposes us to being take advantage of but that is clearly not the case at John Thornton Chevrolet. Derek provided us with information about the specifications of the vehicles with detailed comparisons between the Equinox and Blazer engine quality and design, cylinder and power gas mileage and potential savings, and the safety features. The process was very smooth and seamless, from the application to the lease information breakdown from Sales Manager Dino Hill and the document signing with Business Manager Kevin Stroud to the celebratory music from Sales Professional Marva Thompson and of course the knowledge and professionalism of Derek Strickland. John Thornton Chevrolet has an amazing team, and we are just thrilled to be part of the John Thornton Chevrolet family! Thank you Amber, Jessica, Dino, Kevin, Marva and Derek!!!!!!

Was immediately greeted upon entering with a smile.

John Thornton Chevrolet assisted me with my new vehicle with ease. This is my 2nd…no actually my 3rd vehicle from them. Kevin Stroud is absolutely the best finance manager known to man. All I do is tell him what I want and how I want it done and he makes it happen. Dan Ramsdell😊 you absolutely rock!! You have the best team of people and they get it. They know how to treat people the way they want to be treated. That goes along way in this world. Thank you John Thornton Chevrolet for treating me so kindly each and every time I do business with you.

Chevy transmissions are so bad that they are backed up for three months. Stay away

I called and spoke to a sales representative regarding a 2021 Silverado service body truck that was listed on the website for $34,828. Was told they still had the truck and confirmed the price was correct.. After driving an hour to the dealership and test driving the truck we sit down to do the numbers and purchase it. Now the truck has a price of $49xxx. We would not have wasted our time coming to this place if I would have been told the truth when I called. Buyer beware

This dealer made a deal and stuck with it. I drove well over 4 hours to their lot. They are super nice and didnt pressure me what so ever to buy their car. I am very pleased with the service they gave my family during this buying process. Bernie and Cody closed out the paperwork super fast and was great guys to work with. I will start here for my next new Chevy.THE WIFE LOVES HER NEW 2021 CHEVY TRAVERSE.. HAPPY WIFE, HAPPY LIFE..

They will definitely sell you a vehicle. After that youre on your on. Bought 15 SILVERADO. Nothing but trouble. Transmission first, then the AC, now the motor. Just spent 3600.00 on the Active Fuel Management system. New valves, lifters etc.no help from Chevrolet. 102000 miles. I have spent over 6000.00 on this vehicle. Chevrolet is to blame for it all. Poor design, poor engineering. Dont buy a vehicle from someone who want help you when theres a problem. They loved the Bailout the tax payers have them, now screw you, if you want some help

I received great service from my parts guy (wish I had gotten his name). He was super nice, very helpful, and I even got a funny story out of the deal! 😃 I was in and out in no time, and they had everything I needed. Thanks John Thornton Chevrolet Parts Department!

I was very specific about what I needed done. Half way through the appointment they come out and tell me about some other items that need to be done. I agreed but then 20-30 minutes later he comes back out telling me they didnt realize xyz needed to be done which was why the appointment was made in the first place. So, now Im paying for the extra things I agreed to plus the additional money for what I came for. Had I known upfront the additional cost, I would have held off on the other items. Then after getting into my car I noticed items from my glove box on the floor of my car and in my seat. My package of mask in the front seat was tampered with. Needless to say I will not be doing business at this location again.

Service Advisor for this car 🚗purchase was very professional and knowledgeable about the situation with the car,was able to answer the questions that I need to about the Financial situation on the car started a few days for the entire process 😀👍😑

Smooth experience no hassle at all.

Fred and everyone involved was extremely nice and fair! Dino sold me a Corvette just 4yrs ago at another location and now hes the manager here, so I knew that was a good sign. It was an easy process and I didnt feel haggled whatsoever.

Tim did a great job on getting my Colorado taken care of

When I called to make an appointment for service, was told that dept. for oil changes were backed up for 2 weeks. I didnt just need a oil change but needed 2 new tires and an alignment. Matt was able to squeeze me in so I was able to get all 3 services done on the same day. John Thornton service dept. is always helpful and friendly.

If I could give this dealership negative stars I would. We purchased an explorer from them and was told the gap insurance plan and tag were included with purchasing the vehicle. They sent our tag to the wrong address completely and said it was our problem after that and then charged us $1000 for the gap plan. Extremely rude customer service. They do not care at all. The financing manager named justin scott is a liar and thief. All they are looking for is to bait and switch!

Ask for a truck and the next day I had already been uploaded almost $ 2000 more if they place a price they must keep the price to negotiate from the already established price and not increase later, it looks like plane tickets that must be aware of when low and Upload those changes reflect only own interests and not the customer who wants to buy with reliability

Ms. Gwen was amazing!!! She walked us through every aspect of our purchase and we really appreciated that!! She is a true gem!!

Every time I pull up the employees are always nice friendly and always helpful. They get you in and fix everything and get you on your way in a timely manner.

The service department was great. Will definitely will return all the way from Sandy springs

In my opinion Ive always been blessed with good service from John Thornton Chevrolet whether its the Service Department servicing our car or buying parts from the Parts Department to replace a part on our car the service has always been excellent!! There people are courteous, friendly and knowledgeable! Oh and there Body Shop is Top Notch they did a great job repairing some accident damage on our car!! You couldnt even tell the car had been hit it look like it was new. Yes I would recommend John Thornton Chevrolet if you want to buy a new car or truck or have your car and truck serviced its a great place to take your vehicle!!

I love having my car serviced at Thornton. My service advisor is great to work with. I trust him with my cars

Best dealership experience Ive ever had.

John Thornton Chevrolet is the BEST! They have the best cars, trucks, SUVs, etc. Whatever you need; John Thornton Chevrolet has it. The salesmen and women are super (they like to help customers & not pressure them!) My family and I have been doing business with John Thornton Chevrolet for many, many years! They have the best customer service agents and representatives that always do their best to make & keep the customers satisfied and happy. My family and I are glad to be Lifelong John Thornton Chevrolet Customers!

Bought a truck today. Every single employee was amazing. Derek S was my salesman and he did great as well as the gentleman that helped out with explaining how everything worked in the truck. I feel bad for forgetting his name but he had the multiple flag mask. Anyways no regrets I got everything I wanted in a truck.

Reggie in the service department was excellent. Very pleased with the service department.That being said, I would steer clear of the used car sales, employee lied about the history of two used cars, sales staff were rude and unprofessional. First time in my life Ive been disrespected when coming into a car dealership to purchase. I had my checkbook ready to buy but turned and left after the sub standard sales team mistreatment. Go to hardy or Days Chevrolet. Dont buy here. Go somewhere with integrity.

One of the best and easiest service experiences I’ve had since I purchased my vehicle. It’s hard to find good customer service, I recommend John Thornton Chevrolet to anyone for their car needs new or used!

Fast service and nice waiting room, really comfortable seating.

Billy Adkison was great and helpful as always