I purchased my 2017 Hyundai in 2017 brand new with only 8 miles on it. My car is not even 5 years yet and it’s starting to fade and peel away. This is very unacceptable. I tried contacting Hyundai dealership and was told my warranty is expired. Meanwhile I am still paying on this vehicle. They have gotta do something about it. I m not happy at all.

Very happy with the service. Paul Gilyard was a great and easy going sales person. My wife and I really enjoyed his service. He knew the details of the auto we purchased. I would refer people to this dealership.

I wish I could give this dealership negative stars. Their service department is absolute trash! We’ve been trying to have our car fixed since August and it’s still not fixed. We purchased a Genesis and this dealership is the closest in the area to complete work that is under the new car warranty. They’ve had our car for months nowand have given wrong diagnosis after wrong diagnosis after wrong diagnosis. If they don’t know what they’re doing - they should simply say so! They’ve lied about parts being ordered, they’ve given several completion dates for the work and have missed every single one of them. Now they completely ignore our calls as well as the calls from corporate customer care. They’ve refused to transfer the car to another dealership for service. It’s been an overwhelming waste of time and complete frustration. The general manager is a joke and sends calls to voicemail and never returns the calls, as well as lying to your face on the occasions where we’ve actually tracked them down in person. I’d suggest you avoid this dealership at all cost. It’s not worth the headache. We’ve had the car since August and haven’t driven it for more that two consecutive weeks. Beyond frustrating! AVOID THIS DEALERSHIP! It also goes by Jenkins Hyundai - their sales people are also dishonest and will try to hustle you if you’re not paying attention. I’d never buy a car from them and I’ll certainly never use their service department again!

I love the energy and the overall service at this location.I will definitely be back to buy my next car from here.Thank you!

My experience with Hyundai Lithia Springs and Ms Williams (Service Manager) these past few years has been a breath of fresh air compared to several years ago when I stopped having the previous team service my Genesis even though I lived 5 minutes away. I highly recommend you give her team an opportunity to service all your Hyundai automotive needs. A First Class Team

Be sure to bring a pillow, cause you’ll be sleep waiting forever for the service department. Took me 3 hrs just for an alignment. The mechanics do more walking and wandering around, rather than getting vehicles in and out. If you have all day to wait it shouldn’t be a problem. If not go to a different dealership.

The entire team was attentive. Michael listened to what we were looking for and invested the time to assure us we were at the right place in handling our needs. Fair and reasonable throughout the entire process. Extremely satisfied with our choice.

Kind, caring, courteous service. Attendants keep everyone informed with whats going on with their vehicle while waiting. Each time my car is running good as new when they are done. AND, the coffee is excellent!

I wouldn’t use this dealership. If it was the very LAST dealership on the planet. They took my car in for an oil change. Botched the oil change. Kept my car 2 months. Did a terrible repair. Then when I got a new oil change the new Hyundai dealership recognized the rigged work they did. Then they refused blame. Left me with a $4k bill. While there they admitted a service tech destroyed a new genesis engine and had to replace it. Go here at your own risk. But this dealership should be ashamed to even try and work on anyone’s vehicle.Also as noted below. Now you want us to reach out. It was both you and your service managers response was good luck your on your own. So I’m good. No need to now want to talk about the situation. Let this review be a lesson for others. For those who want a kind caring and competent service department. Rick Case Hyundai Amazing people amazing service. But avoid this place like the Black Plague. Unless you want your car destroyed like mine was. Without a care in the world. Thank you. Don’t now because I put a bad review want to reach out. My car sat there for a month you did nothing. I’m good. Stay away. Stay away.

Mrs Williams was incredible! I’m from out of town and something happened to my car while on vacation and she was able to get me right in and have them get it fixed on a busy Saturday. The whole staff was incredible! I appreciate them!

Hesitant to go bc of bad reviews on site but they had the car we wanted. Ask for Niejah Carr & she will make it worth your time. The car we wanted was on the lot but had just been traded in so we had to leave it to be cleaned & for a safety inspection. She gave us a rental for free and promised our car would be ready the next day by 7pm. We had our car back home the next day before the 5 oclock traffic even hit. She followed up on our phone calls (a problem many others had complained about from this dealership) Niejah did what she said she would do and kept me updated too. Love it...thats all I wanted.

This dealership is the absolute worst!!! my car has been in the shop for almost 3 weeks now & they told me that it would only take about 2 weeks for them to look at it but yet here it is going on 3 weeks & NOBODY HAS CALLED ME TO INFORM ANYTHING GOING ON WITH MY CAR. i have called NUMEROUS OF TIMES & can NEVER get in touch with nobody regarding what is going on with my vehicle! i asked for a rental until it gets fixed bc I have been out of work DUE TO NO CAR. Apparently they don’t do rentals. Also asked to trade my car in for a different one bc I PUT $2500 DOWN ON THAT CAR & they want me to put another $2000 down for a different one which is absolutely INSANE!!!! I suggest NOBODY come to this dealership FOR ANY SERVICE BC YOU WILL NOT BE SATISFIED!!!!

My salesperson, Mr. Paul Gilyard was very personable, straightforward, and a no nonsense kind of a person that wanted to see me get the car I came for without wasting a whole lot of time. I was also pleased with the finance person-Mike that was extremely efficient and hands-on. Overall, it was a great experience to say the least, and I would definitely refer others to the dealership!

Raushanah was like a breath of fresh air. I had a very short wait. I explained that I was there to have mileage recorded for the 2012 Elantra MPG program. She wasnt familiar with the program, however, she found out and soon I was back on the road.

Almost bought a car here. Glad I didnt. My husband has been trying to get a tire changed for about a month now. They changed one tire and have yet to change the other one! Always an excuse! If this is what the service is like, there is no way I would buy a new car here!

Great service great deals awesome place to buy a car. My favorite was Tonia in sale she did everything and more I drove out in 2021 within 1 hour.💯💯💯

Has to be by far the worst Hyundai dealership in Georgia. You make an appointment that takes weeks to get only to be told they don’t have the parts to do the job of a factory recall. The worst ever, I would never buy a car or service a car at this disappointment of a dealership.

Less than two weeks and check engine light is on and the check tire. Battery died a couple days within getting it and they said it was fine and it didnt need to be replaced. Every day I find something else.

THIS DEALERSHIP WAS GREAT AND I LOVE MY KONA

Thank you for taking my car in without an appointment and having to deal with warranty people.You also, helped me deal with my warranty company. You stayed the course…. As always I appreciate your hard work over there. A special shout to Mrs. Williams in the service department. Thanks Service DepartmentShalawn Jefferson

I love the staff everyones always very professional and helpful. I wouldnt think of taking my car anywhere else. The services are also reasonably priced. Also I like the fact that you can walk to a few different options for food or coffee.

This was my first time visiting this car dealership even though it is much closer to where I live. I must admit that I was very impressed. I had a scheduled appointment, but they told me they were a little backed up,and it would be a while. I appreciated their honesty. Then, a woman came over and started taking all the necessary information to get my vehicle established. Any and all questions were answered to my satisfactionI want to give Jovonda a 5 star 🌟 thank you for her knowledge and time for answering all of my questionsShe is quite an asset to this car dealership, and because of her I will continue to have my car serviced here.

My salesman Jeremy was extremely kind and knowledgeable! He wasn’t aggressive or pushy at all, which really help relieve some of the anxiety that come with car shopping. He helped get me into exactly what I wanted which was a 2022 Hyundai Tucson!! I love my new truck and I would definitely recommend purchasing from Thornton Road Hyundai!!!

If you are into pushy sales people this is your place. I’ve been getting called every hour on the hour for a couple days. Now, I’m not even shopping here! It’s a shame because I love my Hyundai and I was thinking about trading my Jeep in. Not, now. Thank you for ruining this experience for a potential new customer.

My experience was very pleasant, my salesperson Tonia Marigny was knowledgeable about the products in stock, what she didnt know she knew where to get the answers. The Finance manager was very accommodating knowing of my time constraints. This was my second purchase at Thornton Hyundai and I would recommend them to my family and friends.

Not one single oil change appointment until January 2022. I have always had a hard time getting since since purchasing my car this February, but this is crazy!

My appointment was honored as scheduled. They made all the repairs that I requested and Thornton went outside the nine dots in making sure my vehicle was safe to drive!

My daughter and I were traveling from Alabama to Atlanta for freshman orientation. On the way there, one tire kept losing pressure, even after we filled it back up with air. I called Thornton Road Hyundai and the service department told me to come straight there. As it turns out, I had a large piece of glass in that tire. Within 1 hour of arriving, my tire was fixed, the bill was very reasonable and we were back on the road for our trip. Thank you Thornton Road Hyundai for taking the time to help us!

I was here tonight and i seen Viola i think. The older black woman. She was condescending, referred to my price range as “inexpensive-i mean affordable” and nice nastily told me to look somewhere else.

Great experience!! Will recommend Thornton Road Hyundai, I had to travel a bit to get there but was worth the extra distance for the great service.

Thank you so much for listening and not just trying to sell me a car. Thank you for going above & beyond and allowing me to drive away in the car I really wanted at the monthly rate I only can afford.Youre in my recommendations.Sincerely, one satisfied customer!

Just left this dealership. Was ready to purchase a vehicle. Until they tried to charge me a $5000 market adjustment on a $32,000 car. Never again!!!!! To be blunt, you would just have to be stupid to pay this.

I brought my car to the Thornton Rd. dealership to be repaired. Which is one of the worst mistakes I ever made in my life. There Service Department is a mess !!!! Unorganized, unreliable and the Service Manager, General Manager will lie to your face and on the phone. My car sat in the dealership for 2 weeks without being looked at. This dealership has no integrity, character or leadership. This is the worst Hyundai dealership in the Atlanta Metro area. DO NOT TAKE YOUR CAR OR BUY A CAR FROM THIS DEALERSHIP !!! You will be disappointed. I wish I could give them zero stars.

Mrs. Williams is absolutely amazing! She definitely held me together and made my experience better than any I’ve had here prior. She went above and beyond to make sure my expectations were met!

Not happy with my last service experience. I came in for regular maintenance and clearly they did not put air in my tires! I don’t even know if they rotated them, but a day later my tire pressure light came on and all my tires were low. I had to then go to Discount Tires to get air in all my tires.

Excellent customer service from start to finish. Recall part replaced and oil change quickly serviced. Much appreciated!

The absolute worst service experience I have ever had. I brought my car in for a full point inspection letting the staff know I had to drive to Boston the following day and needed to ensure vehicular safety. I also requested they look at both charging ports because even when illuminated they would not charge a phone. A week later, after I had driven the 1,100 miles, my power steering felt out of control and my two rear wheels were giving me and my partner a great deal of concern. We took the vehicle to a service shop in Boston only for them to tell us that ALL FOUR tires were extremely unsafe and it was a miracle we did not have a blowout and major crash on the trip up to Massachusetts. As I suspected, they also said the power steering was extremely unsafe and the car required a wheel alignment. Oh, and my partner was able to fix the charging port fuse no problem... Thornton Road Hyundai promised me quality and I unknowingly ended up on a very extensive, unsafe, and hazardous road trip. They absolutely put me in harms way. They are not detailed, thorough, or responsible. I am deeply disappointed and would recommend you stay FAR AWAY from their service center. Their commitment to comprehensive care is fraudulent and they should be shut down. Thank God we were safe but if anything had happened this would be a major lawsuit. I called to leave this complaint directly with the manager. The woman that answered assured someone would call me right back. Well its no surprise I never got that call 4 months later... Do yourself a favor and find somewhere else to care for your Hyundai. These folks are absolute con artists. ZERO stars.

I had a great experience with Shawn at Hyundai!!! He made sure that I was knowledgeable about the work that needed to be done and assisted me with choosing services that fit my budget and what was best for my car. Great experience and I will be going back for other service for my car.

The staff was so nice and accommodating. My A/C has been consistent since my visit.

If I could give zero stars I would! I have called, left messages, texting the sale person Treil who helped with my purchase on 9/16/2021. I literally have been given the run around regarding my situation. When I told the receptionist how my call was answered by Naykesha a manager!!! Naykesha placed my call on hold assuming she was looking into my situation only to get the call rerouted to the receptionist again! I let the receptionist know my frustration on how I received calls about trading my vehicle and now almost 30 days later can’t get no body to call me. She laughed and stated that they receive so many calls a day. How is that funny and acceptable?!?!? They literally will treat you like royalty when purchasing a vehicle and when assistance is needed afterwards no one is willing to help. Another message was left with name and number today 10/11/2021 for a sales manager to callback. Still waiting!

CAUTION!!!! DO NOT BUY FROM HERE. Purchased my GV80 in April spent over $63K. Had a oil change in July, vehicle returned with a damaged fender. Returned the car for the repair and was told the part was ordered. Only to find out it was never ordered. The car sat in the svc department over 10 days before anyone looked at it. I went to the dealership to complain to the GM Brooke. He promised me he would fix the issue, order the part and this is where things get worst. When the car was brought back to me two weeks later I did a walk around before I took the keys back and noticed a severely cracked windshield and no one said a word to me. At this point I am reaching out to corporate for help. This dealership is totally incompetent of taking care of your care. DO NOT BUY HERE YOU DONT WANT THEIR SERVICE.

Excellent customer service. Martell Black was my service advisor and he took care of my service needs. Great job and thank you!

As a customer of 11 years,I have witnessed customer services continue go down the drain. Simple oil change takes hours. Female attendants are as rude as they want. I miss the good old days when management cared.. But good thing is customers have options, we dont have to put up with rudeness and nonsense. We can spend our money for the same service where we are valued.

My car was in need of an oil change and new rear break pads. I’m not happy to be out during this pandemic but since I am required to work, I need a working vehicle. This is my 3rd visit to this Hyundai. Unfortunately every visit is same. Lack luster customer service (Ms. Williams always seems stressed), and super long service times.I’ve never understood businesses that request you make an appointment then proceed to take your time for granted. I showed up for my appointment at 9:45 am, and was asked if I’d wait for my vehicle. Since I was only having two services performed I said I’d wait. I’ve been told by my service agent that they can’t provide shuttle service. So I waited, and waited and waited. During the wait time my service agent checked in on me once, assuring me that they were almost done with my vehicle. An hour and a half after that I decided to head to her desk and ask her for an update. I can see my suspended car missing the back tires.My agent sees me waiting outside the garage and she says something to the service tech that supposed to be working on my car, yet he’s working on another vehicle. She comes and tells me that it shouldn’t be much longer. Frustrated but friendly I mentioned that I’d been waiting for over 3 hours. She points to the service tech that is actively on another vehicle with someone who looks like an insurance agent. So I approached him and asked when my car would be ready, as I see he’s working on a car that came in after mine( it wasn’t in the garage when I pulled in), and I again mentioned the elapsed time. He turns to me and says it could be another 30-40 mins because he’s working on multiple cars.I completely understand that we as a country are in an unprecedented time and everyone should be working with patience and understanding; however you need to clearly communicate that although I have an appointment slot, there is a high chance that my services will be delayed. Do not have customers show up at a designated time, only to have them waiting for service from a tech that’s working on multiple cars simultaneously. That’s both irresponsible and dangerous. That leaves room for errors in my opinion.I finally got my check out paperwork at 1:32 pm. I requested that the service manager and/or the general manager contact me, as they were both unavailable at the time (a sales meeting behind closed doors).This particular dealership will no longer get anymore of my valuable time or money. Come here to shop or get service at your own risk!!!

This was my first care purchase since 2004. My visit to Thornton Road Hyundai, I was greeted my Manny who was professional. He was very knowledgeable about the Santa Fe. After more research, I return and purchase the vehicle working with Manny. The entire staff was polite and professional. Will definitely recommend this dealership and Manny

Giving 5 stars because of the accommodations and compassion provided to my family. We scheduled a last minute appointment after evacuating from New Orleans to ATL due to Hurricane Ida. The service team quickly made space for us in their schedule to get our vehicle serviced in time to make the drive back to NOLA. My only hiccup was the lack of status updates on our vehicle considering it was expected to take 2 days to service but actually came out to be 6 (including the weekend; Thursday-Wednesday). Our calls were frequently disconnected and not returned when we would call for an update. But this did not bother us too much because we were evacuees and had nothing but time to wait LOL. Joya led our service appointment and she was very kind and got the job done.

Appointment was easy to set up and the email reminders were nice! Upon arrival every single staff member was friendly, courteous and very professional. Raushanah Williams was especially fantastic - made sure that I got my complimentary maintenance and that they checked on the recall on my Elantra. Staff was great about checking in while I waited and keeping me updated on the progress. Really impressed with Thornton Rd Hyudai and will come back for maintencance even though there are other dealerships closer to where I live.

My daughters car was towed to this dealership July 1st 2021 . The red check engine light came on and theres a recall on some of the Hyundai Sonata engines. 26 days later a diagnostic test was done. Now they cant find the car September 2nd 2021 . Its an absolute awful feeling to make car payments and have no car to drive for over two months.

Although I didnt purchase a car I had the pleasure of being assisted by one of the most kindest and certeous sales persons one could ever expect at a dealership! His name was Brian Bailey! From the outset he was completely informative about everything one could ever think of concerning purchasing a vehicle! He was completely honest and forthright about everything it was like a class: Purchasing a car 101! If you really want honesty and not just someone trying to take your money for a car you might not enjoy go to Thornton Road Hyundai where its more about satisfying you and helping you fulfill your need instead of just selling you any car!

Mrs. Williams, Jon Mallory, and Jay are great with detail, customer service, timing is impeccable, also the work done on my car here leaves me a satisfied customer every visit. Thanks for what all you guys do‼️

I always receive excellent service when I take my car in for maintenance. The waiting area is super comfy like Im at home. The staff regularly comes by to update us and to make sure we have water or whatever we need while we wait.

This place was very understanding when I was late to my appointment and every one was so nice that I talked to. Also a salesman named John took me to get lunch as my car was being serviced on.

I was very disappointed with my service. I had to buy a passenger side mirror for my 2020 Elantra. When I initially purchased it the Assistant Manager in parts said it would be there in 2 days. I came back in about 3-4 days the part was not there. I was told that they had to order it from Texas it would be there in 3-5 days. I called and every time I called i was on hold for 20 minutes or over thats if they even came back to the call. So i drove to the dealership while I was on hold which was about 30 minutes. Asked for the manager while Im still on hold the man informed me that he was the Manager. I explained my problem and informed him i was still on hold and have had bad customer service from his department. Inquired about my part that had plenty of time to arrive by now. He then tells me there is no tracking number and he has no idea where or when my part will be there. I then go ask someone the process for filing a complaint. The man who helped me was very nice and made me feel better he found out my part was lost and had another one sent and overnighted. Which the parts Manager should have done.Im giving a bad review to reflect the parts department not the company as a whole.

This dealership is terrible! Very unprofessional when it comes to customer service. I love my Hyundai but I would drive to another state to buy one than to ever purchase or use their service department again. The only thing that keeps this dealership open has to be that people want a Hyundai.

I called to schedule regular maintenance on my vehicle and they transferred me literally 8 times before hanging up on me. No one had a clue on how much it cost to get a oil change, tune up and brakes. They don’t operate on the same system and need proper cross training if they are going to answer the phone. I asked to speak to the manager three times and they refused to get me to a manager. After 20 minutes of telephone tag they finally got me to the parts manager to answer my question. They didn’t seem sorry or to care about my experience at all. Horrible customer experience overall. I never want to buy another Hyundai if this is what I get from the Hyundai dealerships.

Great sales team with a large selection of vehicles. The process was quick and painless. I also didnt feel like they were hiding anything or trying to pull something over my head. The sales team also periodically checks in to make sure youre enjoying the vehicle which is a nice touch.The service department could use some improvement. It doesnt seem like that have a good handle on the workload of vehicles. It also doesnt help that they wont contact you to reschedule an appointment if they have an influx of customers and cant get to your vehicle. Since this is the only Hyundai on this side of town, you may be forced to deal with it!

Had a great experience here. Michael Abernathy and his team were super kind, friendly, and respectable. They made the entire experience of buying a new car very easy and quick. They gave me a great price for the 2021 Sonata.They made sure our customer experience was great and even followed up with us the same day to schedule an appointment for my car. Michael showed me all the new features and made sure I knew how to use the super cool tech in my car. Definitely would do business here again. 10/10 would recommend.

I went in for an oil change. I was introduced to Michael J. to test drive a newer model vehicle. Michael was excellent he took his time to go over the specs as I was hesitant because I was happy with my current vehicle. Michael took the time to offer me some very good incentives and I left with a new car. The whole team is excellent. I normally went to get my oil changed and regular maintenance now I am sold and will do more business in the future if the need arises. Michael J. Thank you for a painless enjoyable experience.

DeAngelo was so amazing! He was helpful, got me a great deal, and truly cares about his customers. I ended up with a car that was everything I could have asked for. Make sure you request DeAngelo if youre looking for exceptional service. Everyone at this location was accommodating and pleasant to work with.

Ieasha, was truly amazing, and her customer service was impeccable! She was very attentive to her customers (3 of us) and knowledgeable and informative. I high recommend her!! She gives quality service and care!

From the moment I pulled my car into the workshop to the moment I left, I was treated with courtesy and kindness. No less than 5 employees came to check on me while I waited for my car to be serviced! I was offered water by one of the young men! I truly enjoyed my visit. Mr. Shawn Sloan listened to my questions, responded professionally and courteously! I will certainly return for another service.

It has been over 5 weeks since my car was towed in to get looked at.I have been calling Thorton road Hyundai this entire week. I have gotten absolutely zero answers from the service tech or the head manager.I will never buy a Hyundai product again. i will make sure to spread the word about how trash this Hyundai establishment is.

Excellent service experience. My service advisor was very knowledgeable and she kept me updated on the status of my car through the service process.

This is my third purchase from Thornton Road Hyundai and everytime we go our experience just keeps getting better and better every time from the start. DeAngelo was absolutely wonderful from the and was very informative a d answered all our questions. Michael was absolutely wonderful when we went to sign, explained everything. I am very happy and love my new Santa Fe! I very much recommend this dealership.

I’ve been taking my car for service here for years. They are very trustworthy and their customer service is this best !

Beware the prices on their website are not the actual price of the cars. There was not attempt to correct the mistake or find me an alternative solution. I would not recommend this dealership. The one is for the awesome salesman who assisted me.

Went for a service issue. They were fast & fixed my recall issue fully. No hard selling on other offers/repairs either. They did do a safety check & pointed out a few issues that were recommended soon.

They are sending people scam scratch off tickets claiming to win “$10,000 gift card” but read the fine print! Your invitation code has to match a “randomly selected number at the dealership” this is nothing but a scam to get people to come into the dealership so they can try to get you to buy a car form them! VERY MISLEADING that shows apt about the kind of business they are running. WILL NEVER PURCHASE FROM A DEALER THAT SENDS FAKE,MISLEADING ADVERTISEMENTS

E X C E L L E N T experience w/No complaints! My girl, Shantel was the best! I appreciate all you’ve done to keep me posted! I came in on a tow truck and came out with a new engine! I appreciate the group effort from all that was involved in this process... THANKS A MILLION times over! 🤗

My car has a knock sensor code causing it to fail emissions. I had it towed here in May. Was told that due to a backlog of cars it could be 1-2 months. After multiple calls and visits, i finally filled a complaint with Hyundai corporate in August, and magically 2 days later they found my issue. After picking up my car to have it emissions tested again, it failed because Thornton Road Hyundai never replaced the knock sensor that I had my car towed there for. 4 months.

Customer service was very poor. I went with the intention of buying a car but because I didnt look like a rich girl, nobody paid attention to me. I had to go to a different company.

Everyone was so friendly and concerned that I was comfortable. My salesman, Haidyn Abley, even stayed over 2 hours after he should have been off to make certain I had a good experience.

I went in after inquiring about a Nissan Rogue. The car was in stock (at another dealership). We purchased the car and were told to wait 5-7 business days to get in in from out of state. Called 10/days later and was told they would call me back in 5 minutes. No response. Called two days later and was placed on hold for 30 minutes with several people answering the phone then placing me back of hold. Finally someone answered the phone to say the car was purchased BEFORE I purchased it....LiesDeceitDo NOT go here

Had appointment at one arrived was told could take up to 4 hours for an oil change. I get the short staff issues. I do. But the attitude from Shawn in not tolerated where Im from. And almost hit my car when sped by in another. Took car behind mine and said they had appointment. Well my reply was I did also. He got really rude. I will never step foot on these grounds again. Nasty attitudes do not cut it with me. If I ever hear of anyone going here to buy a car I will recommend Kennesaw Hyundai. Because if he would have it my car I would be seeing them in court.

Service is fine but sometimes can be a long wait

I just want to shout out Kostas and BJ for their amazing work!! I came without an appointment to get my tail light fixed and they took care of me. They didnt have to do that

I went for service on my 2017 Hyundai Elantra I was so pleased with the service from Service Advision Aisha Bowen - John I will continue to go back 😀she went further than expections excellent service 👍🏾. Keep up the good work Aisha

Sales dept. needs help and alot more training. I bought a car but it took a day and a half closer to two days to finally drive it off the lot.

Made an appointment for an oil change and a simple fuse recall, when I arrived they said it would take 2.5-3 hours. Seemed like way too long for what I needed done, but nothing I could do about it.3 hours later they hadn’t even started working on my car. Then a rude employee, who clearly didn’t care about me or my time, explained that appointment was only to meet with the rep at the desk and that my appointment was just to get in line at the shop. Why the hell would I schedule an appointment, just to get in line at the shop!? Also, there was 1 car in front of my in the line when I got there.Overall a terrible experience and I don’t think I’ll be going back.

Aisha was very friendly, patient and knowledgeable. I will definitely return thanks to her.

Ive been coming here to service my 2013 Hyundai for 3 years now. Staff is always friendly and always takes care of my needs.

Had a good experience, customer service was excellent. Chris was my service advisor and he was super helpful.

One of the best car dealerships out there. Very professional! As we all know, buying a car can be quite the experience- full of anxiety and it takes forever but its also super fun and exciting! This dealership takes it to the next level, they fed me lunch, brought me water and snacks and most importantly truly worked with me to get my dream car into my budget. And special shout out to Patrick! He was the best, kept it real and didnt put on the pressure in that typical car salesmanship way. Truly an amazing experience!

Been to this dealership before this time. Called this time to see if they had a part and parts kept putting me on hold until I would hang up. He did this several times. So I called back to speak to management and they also put me on hold. Then transferred me to parts again where I was put on hold again forever again. Unless you are buying a car they dont care. This was on 7-27-21. Not even management. Ill go somewhere else next time.

My car needed a new engine replacement. Todd kept me updated on the service of my car. Very professional. He even went above and beyond to make sure my car was running well after I got it back. I will definitely come back here for any services.

Mrs Williams is 5 star treatment all the way

This was my third time purchasing a vehicle in my lifetime, and the Hyundai experience was truly no haggle/hassle. This is also my first time negotiating a vehicle outside of Honda and Toyota family. The difference is significant in that I often times have to fight over not only the price of the car but the price of the financing. That didnt happen with Hyundai, and I am much appreciative of it. I am thoroughly pleased with my purchase (Tucson) and experience.

Although the line for service was long and I did not have an appointment, my service advisor was awesome and the line moved fast. She suggested about a 1.5 hr wait and it was a bit less than that. I looked at a few cars, grabbed a sandwich, and answered a couple emails and the car was finished. Thornton Rd Hyundai provides quality cars and service and they will continue to get my business.2019 Santa Fe 2.0T2013 Genesis2009 Sonata2002 Accent (260k miles and I drove it yesterday)

Entire staff was very accommodating throughout entire buying process. At no point was I ever pressured or rushed. They did not have the vehicle I initially came in looking for but allowed me to find something better. The overall experience has me considering becoming a long term Genesis owner. Goodbye German cars. LOL Oh and how can I forget, finance department was able to lower my monthly considerably with a in store rebate! Nothing like lower lease payments

They send you this scam peice of mail that makes it seem like you win a big prize $10,000+. When in reality you get a $2 lottery ticket. I read the fine details so Im not wasting my time going down there for a $2 ticket but if there going to mislead people like this cant Imagine trusting them with a big purchase.

My experience with this dealership was beyond amazing. I initially went there just to accompany my friend to get her oil changed. We went inside and Adrian((who was amazing by the way)) one of the salesmen came up talking to us and convinced us he could get us a new car. Long story short we both left in brand new 2019 Hyundai Elantras. Im super excited with my brand new car!! I would definitely recommend them! They have wonderful customer service and Im so glad I went there!!

I came in to see about trading my car in but wasn’t sure what I wanted. I met DeAngelo Hargrove who was extra helpful and not high pressured at all. He listened to my needs as well as financial limit. We found the perfect suv for me. However I didn’t want to make the decision right then. DeAngelo did not pressure me and told me to call back when I wanted to pursue.(I’ve had very pushy salespeople in the past that would have kept pressuring it he did not) He truly cares for his customers. I went back the next day and the manager worked with us to get it to a reasonable price for me. The financial manager was also very helpful. I don’t think I’ll ever get another car, but I’d definitely return

I had an easy and hassle free experience purchasing my first brand new car. Trell was amazing and everyone was so friendly. My daughter actually purchased a car from them the same week that I did!

I had my first service done on my 2021 Tucson. It was a great customer service experience. Todd took my information and told me what services would be done for the first service. Todd also stayed in contact with me by text during the time my car was being serviced, so I knew when the service was completed.

I would like to say that in proffesionalism and courtesy there are 2 young ladies that have been extremely helpful: Niejah & Aisha. These two young ladies made me feel comfortable in any questions or concerns when it came to my car. I recommend Thornton Hyndai! 😁 Thank you Ladies.

Trell Evans and team provided excellent, efficient service!

Tonia was great. Shes the nicest person.

Service technician told me wait time would be 3 hours; however, I was out of there in about 1.5 hours (did not make an appointment). Went in for a diagnostic and technician told me exactly what was going on, what parts needed to be replaced and the fees associated. Did not get service done that day; however, he was able to explain everything and was very knowledgable and helpful. Pleasant experience and safety guidelines regarding masks and social distancing were followed.

They will say whatever to get you to come in! They are complete liars and they will have you wait hours for them, close this location!

Everyone at Thornton Road Hyundai was very helpful. Buying a car there was a pleasant experience. My Carr Lady, Niejah, was so knowledgeable on the vehicles and also kind and not pushy. I will definitely go back to her and Josh for my next vehicle. Mr. Knight also made sure everything was just right before I left the lot.