user
Auto Collision & Glass
5967 Robinson Rd Suite 1, Lockport, NY 14094, United States
Appearance
Auto Collision & Glass
Comments
Mi
Review №1

Hail damage ?these guys are the best on the business .

Pa
Review №2

Had hail damage repaired at this shop. Nate was great to deal with he kept me well informed via phone or messages. Work performed was excellent quality and truck was done when promised. I would use them again need be.

Le
Review №3

They are such a great place This is the second time I brought my car there to get repaired, Kelly is extremely accommodating along with everybody that works there. I feel at ease and theyre very helpful.

Gu
Review №4

Auto Collision & Glass kept me informed during the whole process of my repair, made arrangements for a rental car for me, and worked with my insurance company to ensure that I got the maximum repair. Their work is excellent. Just like new.

Ca
Review №5

Auto Collision and Glass did a wonderful job after my Odyssey was side swiped in a parking lot. They gave me timely updates and did this great job in less time than originally expected. They even went way above and beyond all of my expectations by vacuuming the floors, wiping down the seats, and the steering wheel and dashboard. It was like a brand new vehicle and I will tell all of my family and friends what a great experience I had with Auto Collision and Glass. I will make AC&G my first choice for any future vehicle repairs in the future. Thank you very much, Carl Trost

JI
Review №6

Im a used car manager at a car dealership. I send them all my business. They are fast and do great work. This staff is very knowledgeable and friendly. My cars a ready when promised, clean, and price is always just what they quoted me. So glad I found them. I highly recommend them!

An
Review №7

My jeep was in an accident and they repaired my car so fast! It was suppose to be there for a week and I had my car back in 3 days! I highly recommend them!

Da
Review №8

I love this place!! Im disabled and one of the associates, Becca, has gone above and beyond to make getting my car fixed a breeze for me. They are honest and above board on their quotes. No surprises! Wouldnt go anywhere else.

Er
Review №9

Came to auto collision for a whole car rust proofing. When I arrived home and looked it over I realized the inner front fenders and the front frame was dry, also a few spots in the back of the car were dry. I called Kelly and she said come right back and it will be fixed. They took my car and in 5 minutes said I was all set. Tech explained I had to “ask” to have this part of the car done?? Again I checked when I got home and still lots of dry spots on the back frame and top sides of all the arms. Will never return, tried to bribe me for a google review with a Tim Hortons gift card. A job well done with an sufficient result is how you earn a good review, not gift cards. Good luck.

Le
Review №10

Had my misunderstanding with them, in hindsight I think i was the one in the wrong and they just communicated poorly. BUT good work, super professional, super convenient and even thou we ended up arguing the one day I still bring my car for anything I need and would definitely recommend. Good body work, good updates, made sure I was well set with rentals and have a killer deal on rust proofing. Thank you!

Ra
Review №11

They took over a week longer than what was quoted. When I picked up the vehicle it was completely dirty inside. They never did all the work that was needed and the work they did complete is making all kinds of noises. Wouldnt recommend getting even a bicycle repaired there. Horrible experience with them

Cl
Review №12

After my van got backed into my insurance company recommended them did a fabulous job close by great associates

Br
Review №13

Vehicle had to be fixed multiple times. returned vehicle to me with dirty, greasy hand prints all over. Vehicle was not looked over by shop before they tried to return it to me. Will never use this shop again.

Ma
Review №14

Brought my vehicle in for an estimate. Becca and Kelly were so helpful and knowledgeable about the claims and repair process. Would definitely recommend.

Je
Review №15

I needed a photo inspection for my vehicles. They were able to accommodate me right away. Staff was friendly and courteous.

De
Review №16

My fiancé and I have used this company several times. The staff are courteous, kind and professional. I brought my car in and and received a courtesy car. This was wonderful as I just dropped car rental on my policy to try to save some money. The collision people are professional they went over my car with a fine tooth comb and found several things wrong that my insurance adjuster missed. I feel that I have received quality service and good value for the work done.

Ju
Review №17

I was kept informed every step of the way. Everyone was pleasant and very welcoming. When the repairs were completed and I picked up my vehicle the low tire pressure light came on, I took it back and they filled the tires and looked over everything one more time. Aside from being there because of my car being hit it was a very enjoyable experience. Excellent customer service and excellent communication!!!

Jo
Review №18

Employees were very courteous and they kept me updated every day

Ke
Review №19

They repaired two vehicles for me.Kelly, Becca and Nate were awesome!

Je
Review №20

Brought my car in for rustaway, staff was super friendly and took care of my needs.

Al
Review №21

Came in for an estimate, staff was very helpful and professional. Would definitely recommend them to friends and family

Pa
Review №22

Friendly and good quality service.

Aw
Review №23

Had us in and out in one day, super friendly woman at the desk and the guy doing the estimate was great as well. Hope to never need them again, but Im glad to know they are there if I do...

Lo
Review №24

The absolute worst. Need negative stars. Took 37 days to get vehicle repaired. They told my insurance company that the mechanical issues were pre-existing and were not going to fix it. Boil that down to I was called a liar and was committing insurance fraud. Charged my insurance company for power steering pump that was not defective. Did not offer to discount my deductible or reimburse overage on rental vehicle only agreed to it after insurance company called them. Getting an update was like pulling teeth. I hate this company. Stay away.

Li
Review №25

I brought my brand new car in for hail damage. After taking car home I found interior cover in grease and mud from the floor mats to all four seats, including interior roof. There was also over 100 extra miles on the car. I never realized that it would be used as someones personal uber. I will never recommend or bring another vehicle to auto collision and glass.

Ch
Review №26

It ok place my insurance sent me there they did it okay job

mi
Review №27

Fantastic collision work completed! Kept me updated on progress regularly. Even cleaned my interior!

Ga
Review №28

Body work looks seamless. They keep you informed about the progress of your repairs. They truly understand the importance of communication.

ri
Review №29

Kelly and Nate were great as always!

cr
Review №30

Collision repair after minor accident. Everyone was very friendly and informative. Walked me through whole process. Insurance estimate done onsite. Enterprise meet me there with a rental. Repair was completed earlier than expected. Car was also cleaned inside and out! Would definitely use them again and recommend.

Ki
Review №31

Excellent service ! My car looked better then the day I bought it. The whole car inside and out was spotless. I highly recommend auto collusion.

Si
Review №32

Staff is awesome and everything ran smoothly. Repeat customer

Da
Review №33

This is the worst place I have ever been to!!! Their untrustworthy and unorganized. My car was in better shape before they tried to fix it. DONT TRUST THEM AT ALL!!! BAD, BAD, & BAD........!!!

Br
Review №34

Great service

Ke
Review №35

I am not finished with them

Me
Review №36

I was so surprised that my vehicle was ready BEFORE they said and not only did they detail the outside, but the inside too!!!! Love their fuss-free service.

Je
Review №37

My car went in after being in a minor accident. They repaired the damage + additional. They informed me all along the way and were more than helpful with my questions. A very good experience thru and thru.

Am
Review №38

Absolutely horrible customer service, auto service. Service in general is awful. Would recommend going anywhere else besides this specific place

St
Review №39

Not pleased with the quality of work. Customer service was poor and unhelpful. Would not reccomend them to anyone

Da
Review №40

Great repair

Me
Review №41

Professional.

Je
Review №42

Terrible

Information
10 Photos
42 Comments
4 Rating
  • Address:5967 Robinson Rd Suite 1, Lockport, NY 14094, United States
  • Site:http://autocollisionwny.com/
  • Phone:+1 716-478-0866
Categories
  • Auto body shop
Working hours
  • Monday:8AM–12PM
  • Tuesday:Closed
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–5PM
  • Sunday:8AM–5PM
Accessibility
  • Wheelchair accessible entrance:Yes
Amenities
  • Mechanic:Yes
Similar organizations