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Import Auto
502 W 1400 N, Logan, UT 84341, United States
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Import Auto
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Sh
Review №1

I got my emissions test here. Scheduling an appointment was very easy. Staff were friendly and efficient with the inspection. Great experience!

Th
Review №2

Worst and most dishonest shop in cache valley I’ll neverGo there again. First of all they did my valve covers gaskets four times because they would keep leaking and luckily they were under warranty but come on four times to get it right and that was all within a year then I was having a misfire code come up issues and they couldn’t figure it out and they were just throwing out random things it could be so I decided I was going to take it to a different shop and they still charged me nearly 200 dollars to do pretty much nothing anyways. I get in my car and I got codes that weren’t showing before so I get out and start checking my sensor just to see that they were all disconnected!!! Pathetic

Cl
Review №3

They were very customer friendly, timely and sensitive to our situation. They treated us with quality respect in every aspect of the experience. I highly recommend their service!

le
Review №4

Import Auto is one of the worst places I have ever taken a vehicle. To start, several months ago we took our car in because it was shaking as we drove. They misdiagnosed the issue and charged nearly 1,000 in repairs - turns out the tires were out of balance, something they never mentioned. In that same visit they recommended 2,000 in repairs that were unnecessary. However, they did not mention anything about the rear brakes which were nearly metal on metal, something another shop noticed in 20 minutes.Months later, we were required to have our car towed there for what we thought was a simple issue with a spark plug. After the car had been there for a week they diagnosed that one spark plug was faulty and recommended we replace it. We said to go ahead and they charged 400 to do so. A week later they called and said that the car still did not run and they did not know what the error code was but had some ideas, all we had to do was pay another diagnostics fee and they would research the issues. So at this point they had my vehicle for 2 weeks, had charged 400, and the issue was not close to solved.We were frustrated and had the car taken elsewhere. Within 2 hours of our vehicle being at the other shop they diagnosed a severe engine issue that compromised the motor. They also noted the spark plugs were so over torqued that some broke when pulling them out. This is also when we found out the issues with the rear brakes.After all of this I called and spoke to a manager to see if he would work with me because of how frustrating the issue was from my end. During our conversation he was very condescending and combative. I was not asking for a full refund but a break on the price due to the time they had it, misdiagnosis, and the fact they did not fix anything. To this the manager responded in a very demeaning tone, “get the notes from the other shop and prove that I did things wrong because I would love to see the day that I am wrong.”Ultimately they did not hear my frustration. They failed to fix my car, charged me money and then did not care what happened beyond that. I mean, business is business but sadly I do not think any of their staff handled the issue with any professionalism. So I would highly recommend avoiding this shop unless it is essential that you go there for a small issue - smaller than spark plugs.

Ki
Review №5

Import Auto took my car and diagnosed everything needed. I then received a personal call from one of the owners (Bryan) to explain what was going wrong, the options to fix them, and a pretty accurate timeline of completion. When the car was complete, the payment and explanation of services, follow-on needs, and warranties were explained perfectly. The personal service, positive attitude towards customers, honest work....everything was top-shelf. They are my new foreign car shop, and I am a stickler for quality.

Ha
Review №6

I called and scheduled a time to come in, and I confirmed the date, then I got a text notifying me of a different date and time, but we were able to get that fixed relatively easily. They kept me updated on the progress of my car as they were working on it. They got everything done in a timely manner.

Be
Review №7

Clear explanation of what was done and what would need to be checked in the future. I will definitely be using their service again.

Ki
Review №8

Brian is very helpful, and jake is very understanding. Gabby is a sweetheart and I regularly take my BMW here. Pricey, but its work on imports so what is it gonna be, cheap? I wish they were a little more careful with my car, but after seeing 200000 cars in one day, its not personal and you get sick of it. I usually do my own work but they do diagnostic and some other things i cant do.

Me
Review №9

We brought a, new to us, vehicle in to get some information about the health of the vehicle. The report they provided after was very helpful for us to decide how to proceed with repairs or not. They also offered ways we could save money which is always a plus! We will definitely be returning.

Ia
Review №10

Not only were they quick, they provided photos of potential issues i had asked to have investigated and went over the potential fixes and costs. An amazing experience with an amazing staff.

Je
Review №11

I was very impressed with Import Auto. I liked very much how Brian explained things to me. They have been great help to us. I have an older car that I want to continue to take care of and I know that Import Auto will help me with that. No over the top repairs. They did a great job. Wished I would have found them sooner !!

ri
Review №12

Very friendly staff, repair work clearly defined and thoroughly explained. Definitely recommended .

Ki
Review №13

They were very professional and were prompt in diagnosing my issue and communicating it to me.

Za
Review №14

I am a hobbyist and I usually do all my work myself. I had an issue on my Tacoma with a high idle and could not solve it after my own diagnostics. Luke, the technician assigned to my truck was able to find an issue with my throttle body that I missed! He was very thorough and had pictures to document the issues I was having! I’ve never seen a shop keep such close tabs before and I’m super stoked that these guys do! If I get stumped in the future, the team at Import Auto will be my first call! Gabby at the front counter was also great to work with! Hats off to Luke and Gabby for the phenomenal service!

Ma
Review №15

How this shop gets such great reviews is a mystery to me. While they are nice, they are very expensive compared to other repair shops, and twice now, they have gotten the diagnosis wrong on two of our vehicles. On this last occasion, I called them and asked if they would refund a portion of the $200 + they charged to misdiagnose the problem. The response was “Sorry our mechanic was less that precise in their diagnosis but we only warranty repairs”. A rather interesting choice of words for explaining away how he was outright wrong. Then I asked to speak with the owner, and was told they would review my information and get back to me. That was a month ago. All I can say is, if I had authorized them to do the repair, it would have been $2,200 spent for a problem that did not exist. FYI, other shops would have charged $1,500 to $1,800 for same repair if it had actually been needed. It would have been interesting to see what their explanation would have been if we had gone through with the repair, only to find it was something else. Their error cast us over $600 above what they charged. Suffice to say, two strikes is enough for us, we will not be taking our vehicles here in the future.RESPONSE:Dear Bryan,How unfortunate that you choose to implicate the costumer is confused (which I see you have done with other disgruntled reviews) rather than examine the issue and own up to the fact your shop made a mistake. Your shop “confirming the issue with the Transfer Case” is the PROBLEM! There is and was NOTHING wrong with Transfer Case, it was just fine.Prior to removing the Transfer Case (TC), I noticed the Drive Shaft was not compressing or extending. It was seized. I went ahead and replaced the Transfer Case ($625) anyways, based upon your shop’s diagnosis and because it was too late to return the TC. A $140 inspection by your Tech should have easily found this, since I am not an Auto Tech, just an Academic with common sense. That the TC was not the problem was triple confirmed through my bench testing, disassembly and installing a newly rebuilt TC, which as I expected, resulted in the exact problem still existing. The seized Drive Shaft was causing the spline to be pushed up into the TC under acceleration, hence making the loud grinding noise. So again, let me clear up YOUR confusion. We paid you to diagnose the problem. Your shops diagnosis of the TC being faulty was WRONG, not “less than precise”, but just plain WRONG. It had nothing to do with communication, misunderstanding or confusion on my part!Yes, I did authorize your shop to change the oil, adding another $70 onto the $140 for Misdiagnosing the problem, but this was based on YOUR Techs recommendation because your Tech still was not sure of the problem. Funny enough, that oil only had 50 miles on it, so how in the world was it “very dark and worn out and full of metal shavings” especially given how new it was? I saw no metal shavings or bad color in the sample left for me.My April 30th call was seeing about getting a portion refunded. They told me you were out of town till the following week. That gave you over 2 weeks to catch up on your call back list, but evidently you have such an extensive call back list that even 2 weeks was not enough. It took a bad review for you to contact me, albeit still no return phone call, only a lengthy response filled with inaccuracies that insinuates I am the confused one rather than own up to your shop having made a mistake.We ALL make mistakes, myself included! It’s what we do after the fact that separates the good from the bad. When I managed a construction company, we made mistakes, but we took care of our clients through apologies and compensation. We took responsibility and owned up to our mistakes rather than blame the costumer or make excuses. It is just the right thing to do, but telling the costumer they can call you back again if they want, rather than you call, speaks volumes.Given your response, I truly wish I could have given a Zero Stars review.

Ro
Review №16

The people at import auto were great to work with. Very nice on the phone to excellent customer service first hand. Plus they did the job right. That’s huge with me. I would definitely bring my car back for any other future repairs. Rod Harris

Er
Review №17

Entire staff from the very first call to my service completion were Awesome! They took the time to explain everything and answer all my questions. Could not have asked for a better experience. Very knowledgeable and trustworthy I highly recommend.

Ma
Review №18

They were helpful and professional, and while it turned out that my car was a lemon they gave me the best advice they could

Al
Review №19

They did an exhaust check for me. They were professional, fast, friendly staff. I will use their services again. Thank you

Ch
Review №20

This is my favorite shop. I bring my 82 vanagon here for all its work. She spent a lot of time here at first because the last owner sat the van for over 10 years. After a lot of blood, sweat, and tears she runs great and I havent had problems. Brian and his crew will treat you well and do everything they can to get you back on the road.

Da
Review №21

I drive 140 miles one way to get car repairs from Import Auto My service was a great experience and Jake knew so much about what I was trying to say I immediately felt at ease leaving my rare classic slk roadster with them. The work is first hand and a free warranty. If youre not happy for any reason when you leave Import Auto you didnt speak up. 300 miles! These folks are professionals make no doubt about it.

Mc
Review №22

Highly recommend!! :) Cus service here is FANTASTIC. Honest, hard-working guys. Trust their professional opinion; they’ve never given me reason not to! My car is always taken care of quickly and thoroughly.

Wi
Review №23

I called all over The Valley trying to find a shop to that could take a look at my wife’s car that had just been hit in an accident. They were able to squeeze us in and give a diagnostic on the damage. I feel their pricing is extremely reasonable and the service we received exemplary. They we friendly and professional from the first phone call to the last goodbye. I would recommend them to any of our friends.

Au
Review №24

Took in a Scion FR-S with multiple different issues and they were quick to diagnose the issues and were very thorough on their reports and keeping me updated with their progress.

Bl
Review №25

These guys did a great job getting my newly purchased Bronco running and ready for the 1,000 mile road trip home. Fantastic service and communication.

Br
Review №26

Amazing customer service, uncharacteristically polite, and very accommodating! I was able to drop off my van and get a ride back to my house which made the whole process so much easier! Honest and transparent. They were happy to go the extra mile with my aftermarket warranty! Would recommend to anyone!

Ai
Review №27

The service is so friendly willing to help me in every way they can. When I went in I didn’t know what was wrong with my car, but they tried to do all they could do to help me with my car troubles. Would definitely recommend this business to anyone looking for car repairs. They are willing to try their best to improve car quality and satisfy customers in every way. Will definitely be coming back in the future, if necessary.

Ad
Review №28

Great shop. I appreciate that they perform a general inspection on your vehicle when you bring it in for an oil change. They’re very upfront with their findings and make sure to provide photos to show you the issues that they find. They also do great work with my vintage Volkswagen as well. I’d definitely recommend this shop to anyone interested in staying on top of their vehicle maintenance.

Bi
Review №29

They took great care of my Audi A8. Will be going back to keep her running clean.

Ca
Review №30

As always I have found their work on my car timely, well done. A little pricey but youre getting good quality parts and service!!! Thank you guys you rock!

Br
Review №31

Very friendly and efficient. More importantly, I have a fairly rare BMW, and they knew exactly what to do with it, gave me a lot of confidence working with them. Highly recommended, glad they’re here in The Valley!!

Ev
Review №32

Went to import with not much knowledge about how to install a product on my car. They assured me they knew what to do and they were very professional in describing what was going to be done. After they had finished the installation they showed me how they went above and beyond expectation. Definitely will come back to import auto!

Al
Review №33

Excellent, excellent service. No fuss, no fluff, no nonsense. Kept me thoroughly updated throughout the process. Significantly better value than dealerships as well.

Co
Review №34

I’ve been going here for about 5 years now and there is a reason I don’t go anywhere else. They are really helpful, send pictures of any problems and and incredibly competitive in pricing. I won’t go any other place. They just looked over a car for me in their pre-buy inspection that helped me save $2200 from the asking price. Incredible crew, always on time and treat me like family. What else could I ask for?

Ju
Review №35

Great customer service. Honest, upfront, professional and personable. Gave me my options on work that needed to be done and prioritized the work that was critical and others that could wait. Will definitely be back!

Mi
Review №36

Wow!! Service was outstanding. My daughter was coming home to Flagstaff AZ after a summer internship in Yellowstone. Her cars engine light came on, AAA towed her to Import Autos. Jake managed to get her in and quickly address the issue and get her back on the road! Very polite, professional and helpful. Wish Import Auto was located in Flagstaff AZ.Highly recommend!

Da
Review №37

Great experience here. Jake, the employee that had helped me was incredibly insightful, honest & professional.Working with mechanics & car maintenance in general can be a stressful process but Jakes attentiveness & communication made the process smooth as butter!10/10 would recommend to anyone with a Volkswagen, thanks again guys!

Ir
Review №38

Tried to up sale on everything and wouldn’t admit wrong to what they didn’t fix correctly.

Fe
Review №39

Great work

Ma
Review №40

Import Auto is awesome! They get you in quickly and get the job done fast. They are honest and also the most reasonably priced. I recommend them to everyone!

Jo
Review №41

We are from out of town and broke down in Logan. Bryan, Jake and the team were a great help, and got us back on the road. They are honest and I would tell all my neighbors to use them, if I lived in Logan. Thank you again Bryan, Jake and the team at Import Auto for all your help !

Ty
Review №42

Brian and Jake took care of me very well! Very straightforward and honest about the condition of my car! Great dudes, great shop, definitely will be back. 13/10 would recommend.

Ry
Review №43

Had a great experience with this shop. I was test driving a car in the area and had them do a pre purchase inspection. They got the car in quickly, did a thorough check, charged a reasonable fee, were very knowledgeable, and were pleasant to deal with. What more could you ask for? If I lived nearby, I wouldnt hesitate to bring my vehicles here for service. And if need a shop in the Logan area again, theyll be my first call.

Ti
Review №44

Import Auto is an amazing local mechanic business that supports community and provides wonderful business. Based on their reporting methods, one of their objectives is to provide transparency and understanding. They provide photos and detailed reports about what has been done or needs to be done.

Be
Review №45

First off, you call Import Auto and their customer service is off the charts. Not just for their industry, but any industry. I always feel like I am getting treated fairly, never pressured, and the work is high quality.

Da
Review №46

The work they do at import auto specifically Brian was great. My concerns are this. First theyre expensive, second my car was filthy inside and finally I had my car fixed by them a few months ago for a related item and this new problem was not discovered, result was I had to pay extra for towing and diagnosis.

ji
Review №47

Good place .Professional.Exceeded expectations.

Jo
Review №48

Import Auto is a great place to have your boat worked on as well!!

Sh
Review №49

I highly recommend Import Auto for your repair needs! I have a slightly obscure car and my part was unfortunately on back order from the manufacturer but the team at Import Auto were great about communicating with me constantly and making sure I stayed in the loop. They were very helpful and offered me a loaner car even though the delay was not their fault in any way. Their transparency and professionalism is some of the best Ive ever experienced.

Ch
Review №50

Right from the start I felt I was a welcomed guest and would be taken care of. Bryan was upfront about the procedures and costs over the phone and the whole process was seamless. I will always bring my car here.

Br
Review №51

They were efficient in repairing my car. They do really well worth the money.

Mi
Review №52

Very happy with the overall care of my car. I know about my cars heath and can now adders these issues when I can afford them. I was well respected by everyone and my car was treated gentle. Thank you import auto

Ca
Review №53

Jake was especially accommodating in that the service was not done in time for me to get back to work & he offered to take me to my job. They then dropped the auto off at my work. Very impressed with level of customer service!

Br
Review №54

Looking for performance upgrades on your car or guidance on how to restore your baby, look no further. These guys will give you a no BS assessment. The sky is the limit with these guys. 10/10 would recommend.

Am
Review №55

The shop’s texting and online process with pictures and explanations makes it really easy to see the problems with the car, the work done, and to share that with others. This works great when you are helping pay for car repairs for your Aggie student from a distance! Repairs were done timely, at the cost promised, and the shop mechanics are all polite and great communicators. Thank you!

ja
Review №56

Love their new computer system. Explains everything and brings things up to Mt attention. These guys aim to provide best quality service with great working representatives

La
Review №57

Import auto was super fast getting my car in and took excellent care of it while I was there. They found some loose wires and fixed the car right up. I’ll definitley use import auto again

ca
Review №58

Got me in same day. Timely manner and friendly. Awesome after care and informative

Co
Review №59

This shop was recommended to me by various friends, especially for Subaru specific services. I took in our 04 Forester expecting an entire engine rebuild. Jake and Bryan were very thorough and transparent with their diagnosis and found out that we would not have to rebuild, but rather solve the actual underlying problem (saving me at least $1,000). They were quick to get the car in and had a great turn around time. They didnt charge or do any work without having a verbal confirmation from me. I didnt compare quotes with a ton of other shops, but I felt they charged quite high for labor. (-1 star) That being said, it was premium service and solution! The Forester is running better than ever! They are now my auto shop of choice in Cache Valley.

Hu
Review №60

New arrival in Logan, looking for quick emissions test for VW Jetta Sportswagen. Based on my experience this business will receive future biz from me.

Ty
Review №61

What a great an knowledgeable staff, they were helpful and very professional. I look forward to taking my car back for a different service at time of the matainance. Well priced and fair, quick to assist and provide information. Would give 10 stars if possible... Thanks guys!!

Ma
Review №62

Import Auto has a lot of great things going for it:-Fantastic, friendly customer service and communication-Speedy repairs-2 Year warranty on repairs!The only downside is that they often try to oversell you. I took my Jeep Wrangler in last year to replace the master cylinder, which had a leak and was affecting the clutch power if not refilled constantly. They convinced me that since the labor was already so intensive, I may as well replace the whole clutch kit. I went for it because I was preparing to sell the Jeep anyways, but it was expensive. (Im kind of a push-over)When I bought my mustang I checked with them about an emissions inspection (legally costing no more than $20), and mentioned a ticking noise. They tried to sell me on a full safety inspection and analysis totaling around $130. Safety inspections are not required for registration with most vehicles anymore, so that was kind of an oversell.Anyway, theyre pretty good! Just be sure that you dont buy anything that you dont need.

Al
Review №63

There is auto repairs in cache valley, but import auto is (as far as I know) the best one. It is not cheap (not really expensive either) but you know what you paid for. The car is fixed, in time, by professionals

To
Review №64

Jake and his team took great care of me! I had just moved up to Logan and my MINI Cooper started acting funny. I called them up and Jake got me in to diagnose my car. They got me in and out really quickly, and my car is running as good as it ever has! Its nice to have found a mechanic I can trust up here. Thanks Jake!

Ma
Review №65

Import has been an amazing shop to deal with. Will definantly be coming back to them if need be. Quality work and the people are awesome, especially the service writer Jake who helped guide me through the issues with my car and come to a solution. Their texting feature is also very useful as they not only tell you the issues with your car but send you pictures as well!

Br
Review №66

I had an excellent experience with Import Auto. They kept me well informed and made sure they got confirmation before doing anything significant, which went a long way in building trust with me and keeping me from feeling blindsided by anything. I love that they provide pictures and updates. They did a wonderful job on my car, and it has been running like a dream since I got it back. I would absolutely recommend them.

Be
Review №67

My family has been taking all of our cars to import Auto since we moved here to the valley in 2012! They’ve always taken care of us and helped us with our car needs!Even when I started to pay for my own cars and maintenance for them, I’ve still have been treated with great customer service from them! The guys at the shop are one of a kind and genuine! I definitely consider them top of the class.

Vi
Review №68

We are very happy with the service we have received at Import Auto. Staff are friendly, attentive and knowledgeable. We have Outbacks and they are now our go to service place. We trust them fully.

Ve
Review №69

Great front desk service, they take the time to explain the issue and seem to always have the customers best interests in mind. The technicians Ive interacted with have been knowledgeable and professional. Only issue they have is theyre too good so it can sometimes take a couple days to get an appointment.Im not sure how their prices compare to the local competition, but I would gladly pay a small premium for the great service.

ad
Review №70

Brian is professional and great to talk to. He does a nice job laying out your options for you. I dont seem to get the sense that this shop is desperate for work, which helps avoid the Nickle and dime game. Ron is a great mechanic and has a good sense of humor! I recommend this shop, literally, I have passed out a few of their cards to my clients. Their prices arent the lowest in town, but they shouldnt be either.

To
Review №71

Jake and the team went out of their way to find a solution to my 20 year old car issue at the best value. They have earned my future business.

J.
Review №72

I needed a AAA vehicular pre-purchase inspection and Jake was there for me every step of the way with his independent outlook, attention to detail, alacrity and profesional attitude. Thank you!

Ja
Review №73

They worked time effectively and I loved the online pictures and diagnosis break down. Perhaps could be a bit cheaper, but I understand it is a business and working with a broad range of vehicles makes it tougher to get that economies of scale.

D
Review №74

Bryan is not only knowledgeable, he is honest. He will not tell you that you need repairs you do not need. I thought I had problems that would have cost me hundreds--he could have made the repairs but he was honest and told me that the repairs would not help my car you have a race care--there is nothing wrong with your shocks and struts (as I had been told) its going to ride rough because it is a sports car, let me recommend some good soft racing tires that you can get at (somewhere else). He could have replaced everything and charged me hundreds, but he lost in money, and gained integrity. This is why when he says I need something for my MB, I believe him. The shop charges a premium, but its absolutely worth it because you get what you need and its done with perfection. Import Auto provides an A+ spa treatment for your car. Ive never found a more honest or thorough mechanic--in the many states I have lived. I have no reason to go anywhere else, I trust Bryan implicitly. This is the place to go if you have a car worth taking care of, and want the best for it. You will not regret getting exactly what your car needs, no b.s. and have it done correctly. I recommend this shop to anyone who expects the best for their car.

Eu
Review №75

Did a thorough service on my Audi Q5. Fast, professional, and price was definitely lower than an Audi dealership, who needlessly mark up all service visits! This is a friendly, first rate place!

Bl
Review №76

Friendly, knowledgeable, and considerate staff. Great work on my car. Quick and responsive. Highly recommended!

To
Review №77

Always a comfort to take my car to Import Auto. They show me the parts they are going to replace and even have shown me the old one they took out. They are great to work with and are honest and upfront. Thanks again!-------------Here I am 4 years later with the same Audi and my friends at Import Auto are absolutely amazing. After a rotation, alignment, and a Stage 1 tuning on my Audi, it runs like a dream. After leaving their shop, I drove around for an hour before going home because it drove SO good! Thank you Brian & Jake and all the guys behind the scenes. You make me so happy every time I bring my car your direction. Thank you, thank you, thank you!

Ke
Review №78

I’m not easily impressed. I rarely write a review. These guys are top notch. The absolute best of the best. Friendly, fair, knowledgeable, and professional.

Ka
Review №79

They always take care of my car needs and are very honest. I like the way they warn me with something that is going out so it wont be a surprise later on.

Ta
Review №80

As always the friendliest most reliable car repair experience on planet Earth. I have been taking my cars to these folks for 10+ years and highly recommend them.

Pe
Review №81

Jake and the guys at this shop have gone above and beyond to get me and my girls back on the road as we pass through town on our way to Phoenix. Great place!!

Al
Review №82

Very knowledgeable. Recommend only what is needed. Pleasant to deal with.

Be
Review №83

Import Auto is an honest, helpful auto repair shop. They have helped me fix several cars, while ensuring my happiness with the repair and my budget.I always recommend them to my friends and family in town.Theyve helped me inspect a possible new car purchase. Theyve helped me figure out strange electric problems with my vehicle, when it was spontaneously killing the engine. Theyve fixed regular wear problems with my car. Id trust them with any repair. I am confident that when they are working on my car, theyll repair the problem correctly and efficiently.They really stand by their repairs, remember their customers, and truly want to help you!

Re
Review №84

Very friendly and helpful staff! Fast service.

jo
Review №85

Awesome friendly crew willing to go out of their way to fix u up and they gave us a loaner car for the night and then they worked on my vehicle fast and got it done the next day. So awesome it was like a dream working with them!

Ky
Review №86

Import Auto is amazing! Brian is very knowledgeable about MINIs and they are very transparent about everything they do and what the cost is. Jake is also an incredible employee and I always feel very welcomed when I drop in. I just had a really large, frustrating repair that took almost a month to complete, but I received multiple updates per week on the status of the repair and what had been done since the last update. I trust them fully with my car and they have earned a loyal customer for as long as I live in Logan. They use factory parts, so it can be a bit expensive, but still cheaper than the dealership. MINIs are temperamental cars and require a lot of attention and care, and they do a great job helping me with that!

Ka
Review №87

Bryan and the team at Import are top notch. They are transparent and honest, and quite frankly the only shop in the valley that I would ever take my car to.

Je
Review №88

Import auto came highly recommended from others I have talked to, they did the car repairs for $524 as to where the VW dealership wanted $1900 to replace a plugged heatercore.They did a great job and they will be getting my business on any other repairs.Thanks guys! 👍👍

Da
Review №89

Very pleased!! Wife is so happy with her VW Beetle and your service is second to none!! Will be back again! Thank you entire staff!!

Cy
Review №90

Very helpful and super friendly

Tr
Review №91

The guys at import auto are always so friendly, willing to answer questions. I can trust the quality of their work And would recommend them to friends and family.

Gi
Review №92

This is one of the most honest and professional establishments I have ever done business with! The diagnostic was done in a reasonable amount of time for a very reasonable cost. I was provided with a detailed estimate for work and what the cause of each problem was. Bryan is so customer service oriented that I will refer everyone I know to this shop. They specialize in European vehicles and are certified to work on your Subaru too. I found this shop on accident and feel like I won the Lottery!!!!! Worked extremely well with Insurance Company on the mechanical side of repair and has working relationship with local body shops. Look no more.....

Ri
Review №93

The most courteous, knowledgeable, honest and professional mechanics I have dealt with. They maintain 3 vehicles for us and I would not take them to anyone else.

Za
Review №94

They are great to work with, honest and friendly. They completed the job quicker than expected and subtracted the time from the original estimate. The only issue there might be is that everyone else seems to know how good they are, so it might take a few days to get an appointment.

Im
Review №95

Jake was super helpful in giving advice as of what to do next with my car what would be best for it, and also for me as a consumer. overall great experience.

Se
Review №96

Awesome service. Fast, very friendly and out going, and honest!!! Will definitely go back again and again!

Ro
Review №97

My experience was excellent, they are very thorough and professional . I would not hesitate to recommend them to anyone.

ca
Review №98

Went to low price competitor Auto**** and was ripped off. They left greasy fingerprints on the body, oil splattered in the engine compartment, leaks everywhere, and they did not fix anything,I spoke with Bryan at Import Auto and he assured me of the highest quality and professional service. Seeing is believing, they did a fine job with my engine. They insisted on a free check up after a week just to make sure all is well. Very professional, very polite, very high value.

Da
Review №99

I know I will get the best service at competitive price. It is so good to find a place where you can actually totally trust the work and the people

Er
Review №100

Incredible service. Super fast and efficient and kind staff.

Information
55 Photos
100 Comments
4.8 Rating
  • Address:502 W 1400 N, Logan, UT 84341, United States
  • Site:https://import-auto.biz/
  • Phone:+1 435-752-1246
Categories
  • Auto repair shop
  • Air conditioning repair service
  • Brake shop
  • Car repair and maintenance
  • Car service
  • Diagnostic center
  • Transmission shop
  • Tuning automobile
  • Vehicle inspection
  • Wheel alignment service
Working hours
  • Monday:8AM–5:30PM
  • Tuesday:8AM–5:30PM
  • Wednesday:8AM–5:30PM
  • Thursday:8AM–5:30PM
  • Friday:8AM–5:30PM
  • Saturday:Closed
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
  • LGBTQ friendly:Yes
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