Brent in service and Dan in parts at The Mercedes-Benz of Louisville did a stellar job. We ordered a luggage rack traveling cross country and picked up at their location. The service department also made time in their hectic schedule to accommodate us. Thank you for your world class service. Dan

I have been disappointed over & over again with the Louisville Mercedes service depart. This is why I chose to purchase and service all my cars at Mercedes Benz of Fort Mitchell. YES, I chose to drive 90 minutes for excellent service. They appreciate their customers at MBFM unlike Louisville who’s building is 0.25 miles from my office & are unwilling to call back.

Always a great experience at MBZ Louisville (formerly Tafel Motors). I and other family members have been customers of this dealership and salesman Eric Torsch for 20+ years. There is a Mercedes dealer in our city and we drive a 200-mile round trip for all our sales and service needs. that should say something! Photos are of my most recent purchase from them!

Seth Culbertson was our sales representative. He was extremely helpful and attentive. More than that, he handled our unique situation smoothly and without complication and he demonstrated a unique talent in todays environment. He listened and remembered. As a result we got the complex problem of trading in a yet-untitled vehicle without a hitch.His operating explanations of the car we were purchasing were considerate of our low-tech background without being in any way condescending. Altogether, a very pleasant experience.

The Mercedes-Benz of Louisville is phenomenal to work with! Kevin in Sales was attentive when it came to appraising my lease trade-in, explaining the trade in process, and helping me find the perfect car. He offered me a multitude of financing options and explained them all, making the process and buying decision very easy. Brandon was quick and thorough walking through the Finance process, providing me with all the choices for additional coverage without pressuring me in any way to purchase more coverage if I didnt choose to.Prior to working with the team at Mercedes-Benz of Louisville, I didnt know purchasing a car could be such a seamless, hassle free, no-pressure process - but they offer top notch customer service and are a fantastic team to work with! I look forward to continuing to work with them in the future. Thank you all for helping me to purchase the perfect car!

I called to schedule a routine service of my Mercedes. I had a few specific service questions and asked to get a call back from a service advisor. No call back ever came. They got me scheduled a few weeks out. I received a confirmation email about a vehicle I don’t even own. I call and talk to Brandy and she says it’s too late to get an answer and they would get back with me. I get a few random emails that don’t pertain to my exact car. I go in for service with Jimmy. Zero explanation of what is happening. I asked a few questions but no real help on my service. I droppedThe car off at 10am. I get a text at 11am that says I will be updated on my car. I text them at 4pmAnd the only response is “car will be ready after 5pm”. I text back a few questions and zero response. I call and ask for my advisor and zero response. Finally a call back that my car had been ready. I show up and Jimmy gives me zero explanation on my service. I’m told to wait for my car. About 10 minutes later I hear them arguing over their radio about where my car is. Very loud yelling: eventually my car appears but no apology from Jimmy or service team that has been staring at me waiting. This was my first service visit with my new vehicle. Very disappointed.

If I could leave negative 50 stars I would. Customer service here is horrible. Dread dealing with them in any way possible. Car has been taken in for repairs about 4/5 times now and truly, they do an amazing job at just cleaning it up a bit and handing it back to owner for it to break on its own again within a month. They are super vague about what they even do to repair the vehicle after they “repair” it, stating they “just reset the system” and they are big on “reassuring everything is good to go!” They also deliver bad news with a smile and a giggle! Had to yet again get my Mercedes (2019 CLA250) towed to them yesterday and they won’t be able to look into it until the middle of next week and they have NO loaners to provide as they are “overbooked”. So really, where is the customer service at this point? NOTHING is being done for any inconveniences. Also, Mercedes is probably going to call me after they see this review asking that I take this review down and they will push my repair to be done sooner and put me in a loaner car immediately… as they have done before. I did it in a nice manner last time, all was good and well but now I’m getting the sense that they’re having pity on customers this way and just getting things done their way. I’m not having it.

Best auto buying experience ever! Everyone at Mercedes Benz Louisville was awesome! Our sales rep, Shea, was great! The closing process was easy! We will most definitely buy again from Mercedes Benz Louisville!

My husband and I had a great experience at Mercedes-Benz of Louisville. Efrem Lambert was amazing. There was no pressure and he was more than willing to let me take my time to figure out exactly what model worked best for me and my family. Once that was decided, he and his manager went above and beyond looking for that exact vehicle for me. And they found it! The purchase of the vehicle was very pleasant and once it was complete, the customer service didnt stop. Efrem and Charles Dominguez made sure the vehicle was clean and spotless before I drove it out the door. And Charles explained every feature for us. I can not recommend Mercedes-Benz of Louisville more. The customer service is exceptional.

From the minute I walked into the showroom my experience was nothing but first class. No pressure, just pure attentiveness to my exploration of vehicles as I had never had a Mercedes SUV - always had Lexus and was so tired of the same look of the RX350 after 5 leases. Efrem Lambert was right there explaining all the features and allowing me to explore the vehicle. Within 10 minutes I wanted the keys to take a ride and test it out. I was sold and with Efrem and Miller Warren the transaction was seamless and quick. Thanks so much for an experience that was out of this world superb!!!

I’ve bought many cars in my life and this was by far the best experience I’ve ever had. Everything but the signing was done virtually. Jeff Hovious was great to work with. Charles who explained all the options was excellent and extremely knowledgeable. Jeff in F&I was fantastic. Every encounter was 1st class, professional and no pressure.. I highly recommend to everyone.

Absolute worst service experience of my life. Jimmy was horrible. It took so long and I felt like I was a burden to them. Do yourself a favor and go anywhere else

I had a great experience at my Louisville Mercedes Benz dealership. Great cars are not easy to find these days but my sales consultant Efrem Lambert worked magic and found me just the car I wanted. I very much appreciate his service!

One of the best automobile buying experiences I’ve had to date…Efrem and Jarress were professional and respectful…I previously went to the local MB dealership and had a horrible experience…I felt pressured from the introduction, my needs were not addressed and did not feel as though I was being taken seriously with my inquiry…my experience at MB Louisville was 2nd to none…even though we purchased an entry level model we were treated like the only customers in the dealership…as long as Efrem & Jarress are with MB Louisville they will be our preferred dealership!!!

Shea White made our buying experience easy and professional. No pressure, no hassle. Everything we discussed, he brought to fruition.We will certainly keep Mercedes of Louisville in our future plans.

Efram Lambert helped me purchase my first Mercedes here. It was simple and pain free!

Will not be returning to get my car serviced here. Up charged me for services I did not sign off on during a scheduled oil change. I would rather drive to Mercedes Benz of Lexington or Cincinnati next time.

Abysmal customer service in their service department. Have only had positive experiences with my previous Mercedes-Benz dealership. This dealership will not be receiving business from me; will drive over an hour to my previous dealer for all of my future needs.

Absolutely the best car shopping experience. Everyone goes out of their way to make purchasing a new car easy. I appreciate the time they took in helping me find the right car that worked for me. I love my new car and would recommend Mercedes Benz of Louisville to anyone who asked.

We had an amazing experience at MB of Louisville. Our salesman, Shea White, was great to work with. He was off on the day we picked up our car but he called me that morning to check with me and see if I had any questions. Efrem Lambert helped us finalize everything on the day of pickup since Shea was off. Both of them were super to work with. Top quality service and professionalism. Thank you!

We recently purchased a Certified Pre-Owned C300 from a MB dealership in New England - pretty close to home. We were interested in purchasing a 2 year CPO extended warranty from Mercedes-Benz. When we sat down with the F&I manager at our local dealership, we were quoted just under $4,000 for this coverage. We decided to do some research of our own, and came across Jeff Jackson who was highly recommended by past customers from around the country on several Mercedes-Benz forums. I decided to reach out to Jeff and see what he could do for the same CPO extension. Jeffs price was much more reasonable for the exact same coverage. He made the purchasing process extremely easy, and was very responsive to all of my emails and questions. I would highly recommend contacting Jeff Jackson for any questions/information regarding any factory Mercedes-Benz warranty extension or maintenance plans.

Kevin was our sales representative and made our experience really smooth despite long wait times due to shortages in parts/chips. I am happy about my purchase and we are really enjoying it everyday!

Everything went great. My salesman was very good. Price wise seemed some high. I know at this time price of vehicles are up. Overall I was pleased

I had an amazing experience at Mercedes in Louisville. Cliford Louissaint was extremely helpful in handling all of my questions and helping me decide on the perfect Mercedes in the price range I wanted to stay in. I will be a Mercedes customer for life! Go check them out and ask for Cliford.

I have purchased at least 2 dozen Mercedes vehicles. Mercedes Benz of Louisville far surpasses any experience I have had in purchasing a Mercedes vehicle. Their entire staff is highly professional, experienced, expedient, and go out of their way to make the sale smooth and easy. They actually make buying a car as it should be: exciting and easy. Purchased 2 Mercedes and will do so again. Exceptional experience.

I purchased a pre-owned vehicle and it was such an enjoyable experience. Car was ready to drive when I arrived and the staff was courteous and respectful of my time. It was such a no-pressure atmosphere. I gave them my budget and they stuck to it. Special shout out and thanks to Chris, Todd. Thanks for making it so easy!

I sent this email to the service manager Mr. Shipp and he could not be bothered to answer my email, instead passing it off to Brandy.On Wednesday morning I contacted your service department regarding the A/C in my 2009 ML350. I spoke with Brandy and explained that I had previously had the vehicle in for service and that the issue is intermittent and the young man told me he could not find what was wrong with it and advised me the next time I had the issue to bring it in. I further explained that it was doing it again and could I bring it in. Brandy was more concerned about cancelling a Saturday appointment than assisting me with my problem. She further stated that the service department was very busy and again I reiterated that it is an intermittent problem and was doing as I was advised. She said she wouldhave someone return my call, that the advisor was not at his desk. I left both my office number and my cell phone.It is now Friday afternoon and I never heard from Brandy or anyone else from MB of Louisville. While I am quite aware that I only utilize service at your location periodically, I believe common courtesy and professionalism should be first and foremost regardless of my level of visits. Unfortunately, I live between 60-90 minutes from your location, depending on traffic so it is not always easy to utilize your dealership

Ian Pugh assisted with a recent vehicle and went above and beyond to make us feel comfortable with our decision to go with MB of Louisville. If you need help, I strongly recommend you reaching out to him!

Everyone was very nice and attentive to my needs and wants from the moment I stepped into the dealership.Derrick Burns ( my salesman) was fantastic. He was so patient with me and got me the right and perfect automobile. The desk manager (Jason?) Was great as well.

ABSOLUTELY the best experience Ive had buying a car in 20 years! The team at Mercedes Benz of Louisville cares about everyone who walks through their doors. I was treated with exceptional service from start to finish. I wouldnt buy my cars from anywhere else!

As a 23 year old recent graduate and young professional, I was treated with the utmost respect and gratitude from each and every person I came in contact with. The entire process, from search, test drive, negotiations, finance to delivery was seamless and stress-free. This is not my first Mercedes, but my first from MB-Lou. And based on my recent purchase, I can promise you it will not be my last.There should be more stars to give Mercedes-Benz of Louisville. There are no demands too great and no stone left un-turned for these folks. In this day and age it is so hard to find a dealership that is honest and reliable, but look no further than Mercedes-Benz of Louisville. Im proud to be a customer here, and am looking forward to what the future holds.See Joey Sanders in sales, Jeff Jackson in finance and Irving Rosen at the front desk for the true Mercedes-Benz experience that comes with the ownership of these fine pieces of machinery. The entire team has stayed after hours more nights than I would care to admit just to accommodate my schedule and purchase. You will not be disappointed!

We had a wonderful car buying experience at this dealership. From our first contact to our last, the entire team was amazing. They were professional, kind and considerate. We enjoyed sharing stories with our sales person, Eric Torsch and he turned a rather long day into an enjoyable one.

My experience with Mercedes Benz of Louisville was amazing and flawless. The Team I worked with; Edward Keady, Efrem Lambert, Brandon Strong and Charlie were just fabulous and took care of EVERYTHING down to the very last detail. The rest of my family is searching MBs website for their new vehicles as we speak. Everyone is jealous, its a great feeling. They deserve 10 stars!!!!

10/10 highly recommend. Efrem was my sales tech and he was awesome. I showed up not knowing what class I wanted. He showed me every type and narrowed me down. He was patient with me and understood my budget. A couple days after my visit, he texted me photos of a beautiful vehicle that fit my class and budget preferences and I showed up that day. He and the finance office assisted me with purchasing it under my LLC as this was my original intent, to purchase a vehicle for my business. Everything worked out great and I’m a happy customer!

Exceptional service! David, our Sales Rep, was nice enough to pick up flowers and balloons to put in the car that we were surprising our Daughter with! The entire staff at MBL always goes the extra mile!

Why are the parts prices at this location double the normal prices of other Mercedes dealerships in any other State and online ordering? So ridiculous. I take my business through other dealerships and get it delivered home, better than paying DOUBLE the price at this location.

If you want the best car buying experience possible, look no further than Mercedes- Benz Louisville. Seriously don’t waste your time anywhere else. I want to give a shout-out to Mark Gerber. Mark was absolutely amazing. As a young woman, I often feel taken advantage of by car salesman. I looked at lots of cars before making my decision and my experience here was completely different than anything I experienced elsewhere. This was my first solo car buying experience and he was so helpful. Not only did I never feel hassled or pressured, he went above and beyond to make sure I knew exactly what was going on through the whole process. He helped me find the car I wanted, worked with me to pick the best finance plan and even delivered my car to me on a holiday. I couldn’t have asked for a better experience. I am so happy with my new car and the experience I had with Mark. If you want a to buy a car from someone that truly cares about your needs and situation, call Mark Gerber! I also want to give a shout-out to Charles Dominguez who called me the day after purchasing my car to make sure I had the app and system set to my preferences. He was so kind and helpful. They truly didn’t miss a beat on anything. Thanks again MB Louisville for my new ride!

Great service from these guys and they didnt know me from anyone. Traveling from Florida to Michigan and hit something in the road alate on a Saturday night. Limped the car to Mercedes Benz of Louisville. When Monday morning rolled around I was at the door. Talked to Brent Harmon in service, and even though they were swamped on a Monday morning, they still took the time NOT ONLY LOOK AT BUT REPAIR my car the same day. Thats what customer service is all about!! Thank you Brent and thank you Mercedes Benz of Louisville. 10 stars.

I wanted to publicly recommend Bryce as a sales person at this dealership. He communicated well and was very helpful. Also wanted to thank J. Jackson and Charles for making our buying experience enjoyable.

Jeff Jackson is the best Ive dealt with from ANY dealers financial department. Financial person would always try to sell you overpriced plans etc at last minute when youre finally at the table, finishing paperwork and excited about your new vehicle. Jeff is an exception. He would explain to me patiently and honestly the difference between plans and how to choose. Strong five star!

Amazing service. Quick and efficient. My headlight went out on my way to TN which requires the car to go into the shop. Louisville Mercedes was great and even though it was 30 mins past their service hours they didn’t hesitate to take care of me and replace the bulb. I would recommend them to anyone for their dedication to put their customers first.

I leased my GLC300 from Shea White in May 2021. He was very professional and easy to work with. I would not hesitate to recommend Shea and MB of Louisville if you are looking for a Mercedes Benz!

Fantastic experience with Mercedes-Benz of Louisville. Beautiful new building in east Louisville. Great sales staff, very accommodating. I would 100% recommend buying from them. Very much a no-hassle, straight forward approach. I look forward to doing more business with them in the future.

Bought a world class vehicle from a world class sales teams. Very impressed and satisfied with my experience. Charles Dominguez, Jaress Turner and Shea White will take of you. Will absolutely return to Mercedes-Benz of Louisville for my next vehicle purchase. Bob Purdon

We just purchased a 2015 Buick Enclave with the assistance of Bryce Phillips. Bryce was extremely helpful, knowledgeable and was great to work with. The purchase process was smooth and efficient and the finance office had us out the door in no time. I enjoyed driving my freshly detailed, tank full of gas new-to-me car off the lot! Thanks for a great experience!!

Took a 2020 Mercedes Benz E-350. David was a nice sales person helped with most of the stuff made the process easy. Charles explained all the technical stuff He knew all the features and explained them correctly. They did not clean the interior chrome missed a lot of spots but Charles noticed it and got it cleaned. He was really helpful. I am giving 4 stars not 5 because of the cleaning work. They really did miss a lot of spots. My overall experience was was awesome. Will recommend others to buy from this dealership. I hope they clean the car spotless next time. Because first impression is all you need.

My experience with Mercedes has always been great since my initial purchase in 2005. As I look to retire in the future, the best team of teams was in Louisville, KY. My sales rep was Ian who continued to keep me posted on a vehicle suited just for me. When I got the call and was told it was in my preferred color - I leaped for joy... Patience is truly a virtue if you can wait it out. Thanks to all of Ian’s supervisors and finance team that closed the deal for this Proud to be Army Soldier. Happy Holidays #Team Mercedes (Ian, Mr.Turner, Mr. Miller, J. -finance guy, and the IT young man).Blessings#Team Robinson

Best customer service available. Charlie Dominguez is Awesome. !

We have purchased many cars from MB Louisville! Great experience this week with David Peale! Always a great experience with Jimmy in service!

My experience with Mercedes Benz Louisville were beyond my expectations. The customer support received from the two gentlemen (Mr Jackson and Mr Dominguez) were definitely noteworthy. This is my first time ever submitting a satisfaction rating. I feel they definitely deserve recognition.There was also a gentleman that worked the service Dept, who’s name I cannot remember. He definitely had our best interest in mind when he worked with my wife and I.Excellent job! We look forward to future visits.Take care and God bless

This car buying experience was by far the best! The entire sales force was very professional, and the my purchase a relaxed and hassle free occurrence. I look forward to enjoying my Benz. Thanks again Kevin!

Had a scheduled appointment and arrived on time and was told appointment was not in system and 4 cars where ahead of me. Showed attendant text communication with dealership. Only option offered was to wait or reschedule. No alternative resolution or apology was offered. Was told to go to another person to schedule a new appointment and this person found appointment in system but stated it must not had transferred to other system. Again no other resolution offered. Very disappointing customer service.

Service is Below Mercedes Benz standards, NOT friendly customer service and combative when you question their sales practices. Most employees are unhappy looking which is indication of poor management. I DO NOT recommend this location.

I have been buying vehicles from Mercedes Benz of Louisville for about 18 years. I have always been treated with kindness and professionalism. All of the staff is willing to assist you in anyway that they can and make you feel appreciated even if you are not buying the most expensive vehicle there. I have dealt with only two sales associates since I have started buying cars there and I felt like I was dealing with a friend as opposed to a sales person. The Sales manager was just as warm. I wont buy anywhere else.

My recent purchase of a new vehicle from Mercedes-Benz of Louisville could not have gone smoother. Todd Cherry had been recommended to me from a friend of mine. After a phone call to Todd about what I was looking for in a new SUV, I traveled to Louisville from Lexington. Todd was so courteous and knowledgeable. After test driving a SUV we went over the figures and made a deal. To get the vehicle with the right color, he contacted their sister location in Cincinnati and had them bring it to Louisville. Todd personally brought it to my home in Lexington bringing with him their Product Concierge, Charles Dominguez. Charles sat with me in the vehicle and pointed out all the new technology that is on the dashboard to be sure I understood everything. This was extremely helpful to me. Many, many thanks to Todd & Charles! Mercedes-Benz of Louisville is highly recommended by me.

This is the first dealership I have ever worked with that actually has integrity, and I have bought/sold and leased many vehicles over the last 30+ years as I tend to trade every 2-3 years. While working up the deal for my recent purchase, they omitted to calculate $1860 in sales tax that I would have to pay on the new purchase. Of course this omission was discovered the night I went to sign the final paperwork and pick up my vehicle. The sales manager, Jarress T.. accompanied the salesman back to his desk to tell me about the discovery. Jarress apologized profusely about the error, and said that as a result my payments would be about $30 more a month over what we agreed to earlier. Obviously he could see that I wasnt happy about the numbers being different so asked if they could give me more for my trade and/or more off the selling price in order to help reduce the difference - he agreed and did some adjustments in front of me that would narrow the difference to about $600 (still at my disadvantage). Jarress excused himself to go plug in the new numbers and was gone for what seemed to me an extended period of time. When he and my salesman (Shea) returned with a new sheet of paper in his hands, I thought to myself, what is it now... I was pleasantly surprised that when they returned, they had adjusted the numbers again and said this was completely our fault, and you should not be held accountable for an error in our accounting when we ran the preliminary numbers that you signed. We are going to eat our error and by adjusting your trade up higher and reducing the new car even more, we have absorbed the $1860 into the deal so the figures remain the same as you were quoted. I was absolutely floored!!! I truly believe this sales manager, salesman and dealership wanted to make the deal right. and the customer whole. I will be back as they have earned a customer for life. You can trust this team!!

Horrible experience with service department, extremely rude, had my car for months called multiple times only to be told someone will call me back. They never called me once. Take your car anywhere else if you can!

Wonderful dealership! Everyone was so nice and professional. We really appreciated the fact that they werent pushy, or trying to push us into buying just so they could get a sell. They truly seemed to care about what we were looking for and they did an excellent job of making a great deal to get us in the vehicle we absolutely love! Thanks, Kevin Owens in Sales - you were great to work with and we truly appreciate you!Adam Wheeler & Falisha

What a great experience. Eric Torsch was my contact, a real professional. Ive purchased many an MB over the years, this time it was an absolute pleasure. Eric had everything done and there wasnt any back and forth about what do you want to pay etc, which I hate. Give me a fair price, youre entitled to make a profile, its called capitalism, get the deal done. Thats precisely what happened.Despite the fact that I had to go pick it up from NC to KY, Ill do it again for the ease and professionalism Eric displayed.

I had a great experience finding the best car for my son, Todd Cherry did excellent job, his service and support to us is very professional. I do recommend this dealership and Todd when you are looking the best car that you want!

I really enjoyed the service at Mercedes-Benz of Louisville. Charles did an excellent job helping me and answering my questions. I had some license plate trouble and difficulty getting it off, and they took care of it very quickly. I would also like to applaud the dealership for taking all important safety precautions to slow the spread of the coronavirus. Everyone was wearing masks and maintained adequate distance while being very helpful. I am definitely planning on coming back for routine service needs.

We had a great experience! We bought a less expensive used car but still receive top notch service!! The vehicle was of high quality and very clean. Thank you to Bryce who was a fantastic sales person and played a part in surprising my daughter with the car. Thank you for a great experience!

If I could give 10 stars I would! I purchased my vehicle from Mercedes-Benz of Louisville. Jarress Turner- Sales Manager, Efrem Lambert-Salesperson, Miller Warren-General Manager, Jeff Jackson- Finance Director and Charles Dominquez -Product Concierge all assisted me in a very delightful, accommodating way. I could not have asked for a better experience. I absolutely LOVE my new ride! Thank you to all of the team.

Great experience and very professional to work with. Purchased first car for my daughter and both Miller Warren and Jeffrey Hovious made us feel comfortable and Jeffrey spent time walking through and training her on the various options and controls in the car! Thank you!

Car buying is a very pleasant experience at Mercedes-Benz of Louisville! This is my third experience over 25 years and each time I have felt respected and not pressured. Adam Schepman was the sales representative who assisted me in the purchase of my 2021 GLC300. He was professional, fun, and answered all of my questions. An added bonus was getting more on my trade in than the current book assesment. Thank you, Mercedes-Benz of Louisville!!

Todd knew what I was looking for and when he saw that they had gotten one in, he did not hesitate to contact me. One look, a quick test drive and it was a matter of when I can we close the deal? MB committed to some fixes on the previously owned car, and boom, we agreed on a price. In less than a week, I have my new car in my garage and on the road. No hassle.

Staff at MB of Louisville was friendly & made our recent purchase easy from beginning to end.

Jarress and his team are consummate professionals. I would NOT buy a car from any other dealer!

I am a regular customer. Parts department is very good and helpful however the service department advisors “look down” on you.

Had a great and seamless buying experience at Mercedes-Benz of Louisville. Jeff Hovious was so helpful and thoroughly went through all of the different options for what I was interested in. They really put the customer first here and made me feel like they truly cared. A car is a big decision and Jeff in their Finance department made sure to clearly lay out the details of how everything worked, as well as providing all of the options available. Additionally, the concierge, Charles, took the time to show me all of the features of my car and made sure I felt fully comfortable with the vehicle before I left.This was my first experience with Mercedes-Benz, and the team at Mercedes of Louisville have definitely ensured it wont be my last!

Great experience. Super fast. Mostly digital. Totally will purchase from @MBlouisville again.

Seamless and perfect experience. Not only does the luxury brand lives up to its expectations, so did this dealership. Negotiations were simple and quick over email, communication was exemplary by way of proactiveness, and there were no surprises. Jeff Hivious exceeded expectations. Picked me up from over 60 miles away to simplify my experience. They provided lunch and a quick process. More time was spent with vehicle familiarization as compared to paperwork.

Buying the car is fun. Driving, testing, selecting and all that. Then you have to make sure the ownership of the car is as much fun ....which next gets you to the finance department. Jeff Jackson helped my wife and me with some things that will make her ownership more pleasurable... He was very helpful and did a great job. This is her car and his help with some aftermarket details will make her ownership experience more fun for her. Thank you, sir. Good job.

Todd Cherry and the Team at Mercedes-Benz of Louisville made an easy decision for the quality product we were searching at a great value.

My first car buying experience 8 years ago was terrible! So I was not looking forward to buying another vehicle. My husband and I are expanding the family so we needed something to fit our needs. We went looking Memorial weekend to a variety of dealerships and couldn’t find what we wanted. But the vehicle we wanted was more exciting to buy due to the experience at Mercedes-Benz of Louisville, it was excellent!!! Shea White was the best and so patient with me with ALL of my questions and concerns. If he didn’t have an answer for me he got one and got right back to me! Thank you Shea and Mercedes for all of your help and patience! It was a great experience!!

Adam and Brandon knew how to make the deal happen for an out of state purchase. This was painless and a wonderful experience. Mercedes-Benz of Louisville exceeded my expectations. I am very happy - thank you very much

We bought a used 2018 Cadillac CTS and the experience couldnt have been better. From Bryce (our salesman) to Jeff (in finance) everyone was great. The vehicle was fairly priced and just as described on the internet. They didnt haggle with me on my trade and gave me what it was worth. Best of all the car is a dream!

Our Sales Consultant, Mr. Todd Cherry, was great to work with: personable, helpful and diligent in helping us find a car that was not in the dealers inventory. There was no pressure ever to buy and we feel like we paid a fair price. We would definitely buy from Mercedes-Benz of Louisville again.

Service A1! As an expedite driver I often have trouble getting service when needed. Louisville Mercedes answered my call and promptly took care of problem. I was able to get rolling in a couple of hours. Thank you.

Horrible horrible horrible customer service and completely rude and disrespectful agents. I’m so disappointed in how poorly they treat us. Watch out folks if you get a car from them, any time there is an issue, they will create more problems and steal as much money as they can from you!

This was our sixth Mercedes purchased from Mercedes of Louisville over the years. We also bought a Benz in the early 80s from old Tafels at their Broadway location in downtown Louisville.From the Shelbyville Road location to the new facility off of Old Henry Road we also have always gone back to Todd Cherry.My wife and I have a comfort level with Todd. He has always taken the hassle out of our car buying experience and is very professional.I would also like to give a shout out to Jimmy Beverly in the maintenance department and Charles Rodrigues for helping us with the technology incorporated into the newer vehicles.Always a great experience with your staff.Bill and Lynn BowmanLouisville, Kentucky

Excellent place to buy a car. I highly recommend it!

Great experience with Mercedes Benz of Louisville! Shea along with his managers and coworkers went above and beyond to help me find a new car. They’re honest, compassionate, and enthusiastic to help customers. I would highly recommend them to anyone!

Shea White, Charles Dominguez, Adam, & Brandon Strong Are Very, Very, Very Knowledgeable, Outstanding, & Amazing Individuals That Did An Exceptionally Phenomenal Spectacular Job Helping Me Through The Entirety Of Buying My 1st Navy Mercedes-Benz Car! Amazingly Awesome 5 Star Work Ethics! A Great Assest To Mercedes-Benz Dealership!

Ian Pugh was an awesome help with the purchase of my car during the COVID 19 pandemic. I could not ask for anymore from anyone. His attention to detail and follow up could have not been better. Highly recommend Ian to anyone who deals with MB of Louisville. Also Brandon Strong in finance made the transaction very smooth and easy on the financial side. Highly recommend this dealership to anyone.

I brought my 2007 C280 in for a new key, and left not only paying for the new key, but was FORCED to pay for trim that theyre tech broke. It cost me extra money that I was not anticipating on spending. This is HORRIBLE business ethics and not recommendable. Shop around before taking your money and or Benz here. Update: I still have not been contacted by anyone with Mercedes-Benz of Louisville concerning this matter. Only proves that they DONT value their customers.

Service exceeding my expectations. the entire process was hassle free and very pleasant

Great experience with Shea and Jaress. They found the perfect balance between being helpful and also keeping the process as short and “to the point” as possible. This is important to me as I believe the car buying experience should not take all day. Very happy with our purchase and feel better about it each day with the level of service provided.

My experience with MB of Louisville was exceptional! Ian Pugh was absolutely amazing and a pleasure to work with. I had to wait a few days to get my car from a different location to the dealership but I asked and Ian delivered. My GLB was all that I hoped for and more, absolutely love it! My transaction was seamless and hassle free, the absolutely most stress free car buying I have ever experienced. Test driving, negotiations and the finance office all was just seamless. I felt no pressure into buying a car I didn’t want or was not comfortable with. Everyone here that I encounter were so friendly and pleasant. I also had to return my end-of-contract leased vehicle and that process was completely hassle free. I essentially dropped the keys off and drove away with my new Benz. I highly recommend Mercedes Benz of Louisville. Truly an amazing car buying experience!!!

The transaction was seamless and stress free. Coming from out of state, I had worries about preparedness. Rachel was ready to go with my paperwork and we didnt spend too much time getting it all ironed out and signed. Would definitely recommend!!

I recently purchased a previously owned vehicle from the dealership. The online experience combined with the timely follow up by Adam made this experience one of the best buying experiences I’ve had. I was impressed by the inventory and the commitment to offer the best quality pre owned vehicles possible. I will definitely be a return customer in the future.

My passenger door mirror annoyingly tilts up (instead of down) when reverse is engaged...which is a pain when parallel parking...something I do regularly. Took it to the dealer and asked what was wrong with it. Service advisor told me its normal to tilt up and adjusted not to tilt too much. from advisors explanation I felt he was rude and ignorant. wish there is more MB dealer in Louisville. I dont think I will visit MB of Louisville for Buying, neither Service again.

Derrick Burns was my sales consultant, and he went above and beyond to make sure I was comfortable with my decision. He didn’t push me to a newer model or try to up sell me in any way. Derrick even called me on his birthday after he was off work to discuss the vehicle I was interested in! Of course after this experience, I bought the car and MB of Louisville continued to surprise me with a thoughtful, high quality welcome package a few weeks later. I am so happy with my decision to join the Mercedes family and will recommend anyone in the market for a new car to stop here first! Thank you guys!!!

Outstanding customer service from Mr. Todd Cherry and the MB of Louisville Team. By far our favorite MB purchase and our favorite luxury dealership!

Derrick Burns is the best !!! I Purchased a car today and it was the best experience i ever had at a dealership. I love my so much thank you Mercedes-Benz for making it so easy for me to purchase my new toy. I will be doing business with you guys again in the future.

Eric Torsch worst sales person on staff. Leased a 50k vehicle from MBL and he acted like he was a doing me a favor and he deals only with big shots during the entire experience there. This guy is downright sleazy. Bc of him I will never return to MBL. I will take my peasant money somewhere it is appreciated.

I had the most welcoming experience everyone there along with my salesman were outstanding👍

Awesome car dealership. Employees treat you with great respect. Its like one big family. Truly go above and beyond call of duty. Would highly recommend shopping for your next vehicle here

I felt the team at MB of Louisville was outstanding. They went above and beyond for both my sister Katie and me. They treated my son Logan the same as me, which speaks volumes of their professionalism. It was truly a pleasure to build a relationship with them. I would not hesitate one minute to do business with them again. Take care. Trip

Simply, THE BEST OR NOTHINGI have been in too many different dealership, BUT no one like Mercedes-Benz of Louisville. They have the best sales team with much experience. Joey the one who helped me to buy the car. I did asked him all type of questions he answered them without any hesitation. He have much knowledge about what he selling and what the competitors have.Im very happy that I did purchase a car from them.FIVE STARS