I had to go to another town to purchase my new vehicle but for service wise they are a blessing..

Great dealership with great people. They took care of my son like he was part of their family. No high pressure sales people, no back and forth haggling required. Just a great experience. I would definitely recommend them and Ms Deadra without reservation!

This dealership is ridiculous. They advertised a car for 23K online and when I reached to them they told me the price was 26K. 3K over the advertised price? That is called bait and switch, and it is absolutely absurd.

I will never buy another vehicle from this dealer. I usually go to Tyler and chose to see what we could do locally. I bought 2 cars in 3 days April 2020. One was totalled out April 2021. I called them to help me with gap insurance. They would never return my calls. 3 months waiting.

As a driver this pickup location is easy to find, spacious, with a pallet jack for loading transmission.

They had an ok variety of cars. The lot was practically empty, & the salesman (DJ) said they were selling really fast. The buyer was interested & said they would be returning.

Was interested in the used Toyota Tundra. Was told it had to go to the body shop because of a dent. Took almost a week for Deadra to let me know when truck would be available for me to test drive. I felt since I wasnt buying brand new I wasnt important enough. So I went somewhere else and bought a vehicle.

Nina from Premier is AMAZING! My husband and I DID NOT feel pressured, annoyed, frustrated, etc like we did with other sales people at different car dealerships. Nina made us feel welcome to take our time, she educated us on vehicles and talked some numbers with us, never once making us feel pressured! It was a GREAT experience! I highly recommend seeking Nina out to be your sales person!

I drove 4 hours just to buy from this dealership and was not disappointed. We loved Deadra, she was so sweet and seemed like she really wanted what was best for me. I felt like i was buying a car from my aunt. And my grandmother said she had fun and felt like she was visiting a friend!

We had a wonderful experience. Mr. Jackson and Ernesto were very helpful and informative.

I had an amazing experience getting a new car thanks to Premier Kia in Lufkin! If I needed anything, or had questions Mr. Randy Davis made himself available to make sure I was taken care of!Absolutely wonderful people to work with! If your in the market for a new/used car I highly recommend you stop by Premier Kia and speak with Randy or Jeremy!

Incredibly helpful dealer. We were having some battery and alternator issues on our way to the beach and they were wonderful. Their staff was extremely knowledgeable and kind. They fit us in immediately to get the alternator changed. I highly recommend this dealership!

Very pleased with the service we received! Made one call and Nina was able to get us approved with the numbers we were asking and all we had to do was drive and sign the very next day! Excellent customer service!!

Shout out to Mrs Deadra and Ernesto best experience ever come see them !!!!!

Their Service Dept. is very personable & proffessional. Id recommend them to anyone looking for a great customer service experience.

The staff are wonderful here did a great job on my car.

Ernesto is GREAT. Easy, smooth process and even delivered the car to Woodville. Would definitely buy from Premier and E again.

Recall work fast and friendly told me of a problem i did not know about battery and they fixed that too in and out in an hour

We ordered some replacement parts for the cars. Young lady in the service dept was friendly and very helpful she came out took the time to see what all we need. We were on the way back home in less than thirty min. Great service!

Great service Nina Sanders did a wonderful job in the process of my new purchase will recommend her 100% she will do everything to help u get what u need

Bought a new forte 4 weeks ago 1st time it was washed paint peeled Now they are telling me kia will not pay for repair. Anybody have any suggestions on who I need to talk to. No 5 star rating

Ladies were great good service

Our buying experience was the best yet. I came in with a trade in and knowing exactly what I wanted. Our car salesman Max Vestal was quick and proficient which is exactly what we wanted. Dealerships is not the place we like to be, most salesmen we feel drag you around and that was not the case here. Max was very professional and straight to the point. We traded in my car at the value I was asking for, left with the car I wanted with the notes being exactly where I needed them.

I took my car in to be serviced and I was greeted immediately. They called me to go over my service and gave suggestions of things that will need to be taken care of before I have any issues. When I returned to pick up my car the service Director Larah Dewberry went over my service and helped me quickly so that I could go on with my day.

I had a great experience buying a car from Premier Kia! Ernesto reached out to me from an internet inquiry that I had put in and I was in my new car by the next week! He was quick and reasonable and was able to get my car note down to exactly what I wanted to pay! He answered any questions that I had and overall, he was a pleasure to work with! I’d send any of my friends to Ernesto!

I had the best experience at Premier Kia! David Hooker was an outstanding sales associate and I never once felt pressured into a purchase. He listened to my wants and needs and put me in a vehicle that met all of my expectations. The General Manager, Gregg Morado, was also great to work with. He answered all my questions and made the financing process as easy and smooth as possible! I will for sure purchase another vehicle from Premier Kia in the future!

Me and my girlfriends Kia broke down due to a warranty issue and Vinny at this Kia and his staff took amazing care of us! They kept us updated on my car every few minutes and even took us out to breakfast while we waited! They made servicing so easy! I can onlyImagine how smooth buying a car would be! They took us to and from our hotel when we needed it. Absolutely amazing!

Service staff was helpful and friendly.

Premier Kia is a great place to purchase a car! Their staff is super helpful and very friendly, while listening to your wants and needs versus trying to sell you something you don’t want. Dwayne was amazing and got me and my family a great brand new car with the best deals and incentives!

We have always gotten excellent service at Premiere KIA whether it is purchasing a new KIA or having one of ours serviced.

Came in to have my daughters truck latch on her Kia replaced. Bungee cords holding it down. Told the lady in service department wanted the latch replaced. I had to pay $89.00 for them to diagnose the problem. They replaced the latch just like I told them to. November had bought a soul from them. Will not go back. Will not recommend them.

So happy I purchased my new vehicle! Keith Griffin was a great rep & I recommend him & Dorian & this company to all of my friends & family as soon as there is an opportunity! I love my new vehicle, & the process was amazing!

We had a wonderful experience at Kia buying our new Telluride. Kevin Johnson went above and beyond to help us with our trade in and the purchase of our new vehicle. This is the second vehicle we have purchased with Premier Kia and have been satisfied each time. Great job!

If i could rate this a 0 stars i would, for being a first time buyer they gave me a car that wasn’t even properly ready for the road and the service department are absolutely rude people. not even a week with my car i needed a new battery and my power steering pump and rack went out the first 2 months of me having my vehicle. i will never deal with this dealership again!!

Service Center Staff was friendly and promptly greeted us upon arrival.Clean offices and pleasant waiting area.Provided a loner vehicle at no charge while they had our vehicle for repair.We were explicitly told that their diagnostic would find everything wrong with the vehicle, then a week after leaving the vehicle with them we were called and informed about an additional problem that their diagnostic missed that we would have to pay extra for.After they finished repairing the AC and replacing the transmission we had the car back for less than a week before the transmission started slipping again, and when we took it back to them they tried to convince us that they werent responsible before eventually agreeing to replace the transmission a second time, but we suddenly needed yet another additional repair that had somehow gone unnoticed by their diagnostic.We first took it to them in early March, had it back from them for less than a week before taking it in a second time, have only now gotten it back the last week of July, and weve paid more in repairs than we currently owe on purchasing the vehicle. Ive also now had to replace a battery cable that their mechanics damaged, and the engine revs twice as many RPMs on the tachometer in first gear as it did before we took it to them.Would not recommend.

I recently bought a car from premier Kia in Lufkin. Deadra Stringer was the sales associate that was helping me out. She was very nice, polite, and super helpful (she even helped me with my kiddos when I had to sign papers.) If you are looking for a car ask for Deadra, she’ll go above and beyond to help you out!

My experience with Kia was going down hill for a while and I considered taking my business elsewhere but over the past few months they have brought in a team of new service members and I must say that the service is so much better now. The new team knows exactly how to handle all situations with the upmost respect and consideration of the customer and business. One person particular her name is Heyle Garcia in the parts department she is always willing to assist rather it’s in person or over the phone and she very nice and respectful she’s always pleasant!! Good job Kia for the selection of service members you currently have in the lufkin location!! Don’t let them go!!

I had a great experience when buying my new Kia soul. This is my 4th Kia. Ernesto was an excellent salesmen he bent over backwards to get me what I wanted and a really nice guy. I will always go back to Lufkin Premier Kia for my vehicles.

The service from start to finish was stellar. On the phone and in person. I really appreciate the fast and effective service offered by the service department.

EXCELLENT CUSTOMER SERVICE SO FAR. Repair only partial done. If there is a change, I will adjust the rating and update.

5 Star rating all the way!David H and staff were excellent! Highly recommend they got us the the exact vehicle we wanted !

Deadra at Premier made me feel very comfortable with the vehicle buying process. I have been looking for the perfect suv for 3 months. I felt welcomed and right at home. She knows your personality and what Vehicle you will fit right into. I loved my experience at Kia❤️

Kevin Johnson was very helpful in getting us into our new car. He was very professional and kind. Thank you Kevin for the great buying experience. We love our new car.

Very nice, and professional! Easy to deal with and over all a great experience!

Excellent experience. Got the deal I wanted. Left extremely happy. The process was easy and it took only 2 hours total and I drove off with my new car. WAY TO GO PREMIER KIA!!!!!

The buying process was painless!! Bobby Evans assisted me with every one of my needs and never once made me feel pressured to buy a car immediately. The paperwork and final sale was smooth and my new car keys were handed over after the car had been thoroughly cleaned and the different features explained. I would HIGHLY recommend this dealership to anyone!

We purchased out Telluride in Dec of 2019. I had a few little glitches that needed to be taken care of. I would give that whole process a 4 star. However, if you want to talk Customer Service. There is a young lady that works there named Ciara. Ciara is over the top. She recently was out when I called to set up a service appt. The service I received was not what I had grown to expect with Ciara. I love when someone takes customer service serious and Ciara does.Updated 8/24/20:Dear Premier (owner), my review was not about something that went wrong. My review is about an over the top employee you have.

David and Jeremy worked with me on getting a car. They were super courteous and worked hard to get me in a vehicle. My credit is not good but Jeremy worked hard to get me a deal I could afford. In the end I drove out in a very low mileage Kia Soul that I am extremely happy with. I would recommend Premier Kia to anyone who is interested in a Kia. The staff goes way out of their way to make you feel welcome and appreciated. I will do business with them again in the future.

I needed a battery for my Kia Sorento. They were the cheapest around. I arrived within less than 30 minutes from closing. I was served, got what i needed, amd resumed my day. Couldnt have asked for faster or better service.

Everyone was easy to work with and made it a very smooth process. David was an excellent salesman and went out of his way to find me the right vehicle. Would definitely buy from him again.

If you go to this store, and you should, ask for Dwayne Dewberry as your Salesperson. I bought my Optima from him and he was super helpful and knowledgeable. He was patient with my kids, made sure we got everything done as quickly as possible and didnt try any crazy salesman tactics on me! He was definitely one of the nicest and most professional salespeople Ive ever met . . . the best part is, he sat down with me to figure out a more-than-fair price and followed up with me after the sale to make sure I had everything I needed. Ill definitely be a repeat customer! Thanks, Dwayne!

Ciara in the service department is always so friendly and professional. Wouldn’t take my Kia anywhere else!

Knowledgeable and helpful. Keep you informed throughout the service process. Always faster than I expect. Vinnie does an amazing job of taking care of his customers!

Had a very great experience here. Everybody that we worked with was super helpful. Great atmosphere. Great dealership.

I went to Premier Kia on 9-27-18 to purchase a Kia Optima. These guys worked hard to get me into the car I wanted at the price I could afford. I didn’t bring them much to work with between where I was with my trade and current credit situation but they went to work and made it happen for me. We love the car and had a great experience dealing with the guys here. I was very happy we were able to buy from our home town. I would definitely look at Kia again for our next purchase after our experience there.

Staff is polite but not helpful or knowledgeable with used vehicles. Manager not even available when store opens. Sales staff losses paperwork from 4 days ago. Sales lie about service engine light codes. Website list vehicle as having keyless entry and remote start but when you ask for the keys they only have one without the key-fob. Didnt even offer to have at least one made.

I went in to trade in and upsize from my old car, Jeremy Boykins was at the door to greet us and was the most respectful, understanding guy. He made sure that the vehicle had everything we were looking for. I would definitely recommend asking for him upon arrival!Thanks for the great experience!

Our buying experience was ok, but after that got our money it was terrible. Nobody there knows who’s in charge they tell you they fix something and they did not actually do it. I waited outside for 30 before there GM Robin had time to come outside an speak to me she would not return phone calls after I was on hold 15 mins waiting to speak with her. I just don’t understand how people have a job like that when u have no customer service skills. An I also spoke with the service manager and just said it’s not my problem you have already bought it and the sales person just pretends she doesn’t know anything. It’s just an awful experience. I will never buy anything else form there.

This is a great place to shop for a car.. from the first contact to the follow up call. The knowledgeable Staff is there for any questions or concerns about their automobiles. I have recommended this place to friends..

I had a good experience. I received a fair offer for my trade-in and a fair price on the purchase of my new vehicle. The only reason I didnt give 5 stars is because i didnt find out until I got home that Kias no longer come with a spare tire. Luckily I went through the vehicle when I got home and noticed this potential issue. I travel long distance for work, and having a flat out in the middle of nowhere with no spare tire would be frustrating. If this is Kias new business model, they should really disclose it to people upfront.

Kia dealership just claimed there’s nothing they could do that service department did not check my car over properly there was a nail in my tire not a person noticed! I’ve paid 75$ everytime for all my service requirements including my filters and Romero states that my 141$ service at 95$ am hour labor was correct and he had not a single amount of apologies for the nail being looked over and the lack of care for their customer !!

Keith griffin was an excellent salesman. Honest, trustworthy and reliable. He delivered our Kia telluride to us in Houston.

We recently bought a very nice Kia Sportage here, and Keith was such a help. He answered all our questions and walked us through. Thanks Keith!

Kevin Johnson best man to go to real friendly help us get a car quick ..really recommend to ask for Kevin

If you are considering purchasing another vehicle with an unbeatable warranty and tremendous performance then I highly recommend Premier Kia. Their sales team is top notch, with a no pressure approach, and they make the whole process seem quick and painless. They are true pioneers of service after the sale which is one of the most important purchase points for car buyers. I say, Kia all the way!!

I bought a car here.The sales person Skylar done a job.Get price down.

David Holder was an awesome salesman! Great experience.

I took my Sorento in the first of March because the AC wasnt cooling. They added freon and said they put a dye in the there to make sure I did not have a leak. Last week it stopped cooling again. I took it in Friday afternoon; I had scheduled an appointment with Vinny in service. I dropped my car off and went to lunch. They called me within an hour and my car was ready. There was a bad hose, they had one in stock and fixed it. It was easy for them to find since they had added the dye at the previous visit. They washed my car, too. Vinny, Edward and the other guys in the service department are so friendly and helpful!

Love Premier Kia Lufkin, TX. They take care of their customers and their cars! Vinny and Mr. Romero are the best!

Superior service. From sales floor, to close, to drive off. This is one heck of a team. Thanks again guys!!!!!

I do not believe I got the best deal at all. In fact, I am thinking I got took. I will probably never visit this dealership again. This was my 3rd vehicle to buy here. I was extremely satisfied on the 1st 2 but the last purchase was disappointing.

This dealership is awesome. I was in and out on a Saturday in a brand newSorento, nicest car I have ever driven. Max Vestal and Dorian Cerrato were both very helpful and professional. I recommend anyone who needs a car to visit this dealership and these two guys.

Service dept is excellent great staff will be visiting again

Very satisfied, prompt attention and friendly service making my ride safer and keeping car in great shape. Thanks for excellent service.

I love Premier Kia. They try so hard to keep their customers happy and I certainly am. I love the lifetime warranty and I love the free oil changes and tire rotation. We made a reservation for Wednesday because we had a Dr appointment in Lufkin and I was sick by the time we arrived and they had the shuttle driver to take us to eat and then pick us up when we were finished. When we got back from eating the Service person Sydney walked right out and handed us our keys and the ticket. I can not imagine buying a car anywhere else. Oh and I sent my Step Dad and his wife to purchase a Kia and they bought one in a different color but still a Kia Soul. We all love Premier. One last thing we have a premier dealer in Livingston but we all drive to Lufkin because we get the greatest service there. White glove treatment. Love them.

Great dealership and great people who made my car shopping very easy and enjoyable. Highly recommended!

Frankly, I was impressed with the customer service representatives when I came in today. I was given an estimate over the phone but after they completed the work, the cost was lower then the estimate. Quality work at a good price.

Great guys! Salesman are very easy to deal with. Jeremy the sales manager is straightforward and truthful with you, that’s somthing you don’t see often in the auto sales world! We will continue to do business with them.

Great service! Oil change and tire rotation.....I was only there about 45 minutes! And also helped connect my new phone with my car! Thanks so much!

Max Vestal was great and helped me get in the truck I wanted. He earned my business and I will continue to go to him every time I need a vehicle.

Kind friendly staff. Do free Family events is what I most appreciate. Courteous and really make you feel welcome. Kudos, you Rock..

Very nice. Quick on oil change

Every time I go there it’s a great experience. The work is always done in a timely manner. Great staff!

Kevin was great. Terrific service

Great buying experience! We walked in knowing what we wanted and that was exactly what they sold us. No fuss. No pressure.

Hands down LOVE the service Department !!

Great dealership, people friendly, nice waiting area. I have been to other dealerships before I found Premier, but once I found their friendly and knowledgeable staff, I wont go back to those other guys.

I sent this place an email, never got a response. Tried to go there on Saturday and every dealership in town is open except for them. From what I see, they are not that worried about getting new business. Go somewhere else!!!

Horrible misleading will never go back !

I’ve purchased 3 vehicles from here. Greg Morado has always taken care of me. Professional, friendly and helpful. As long as I’m in the market for a Kia I will always use Premier Kia in Lufkin !!

I had a very good experience! Ben Boyle was a very helpful and personable sales associate. I really enjoyed how easy he made it to get things done and also the humor to make it an overall fun experience.

Vinney took good care of my Kia issues, made it easy for me to pick up my vehicle .talk with my extended warrany company.had it ready for me to go out of town on friday.very good employee and customer service.

The guys in the back that keep your car going they are the sweetest!! Will always get my vehicle work done here.

These guys get it!! I had a great experience at the Premier without any of the typical dealership hassle. Kia has come along way and I am very happy with my purchase. I will definetley recommend to my family and friends.

It was Great just waiting on my salesman to get back with my Mom and I heard trying to get us a Great deal his name is Dorian great guy.

It Was GREAT As Usual And I Didnt Have To Wait That Long!!!

Horrible sales associates, deceptive advertising. Dont go there with high hopes if you dont know exactly what you want or have a great credit score denied me when others did not

I am glad to see so many positive reviews. However each experience is heterogeneous. Certain sales persons go further in their customer service deliverance which is unfortunate but a fact. However, customer service should be consistent across the board. I firmly believe that we were judged immediately, we were passed between sales reps. Our first visit, the salesman we initially spoke with came out into the lobby looked at us and sent another salesman out, literally. I was so disheartened. Yet, in good faith we stayed test drove etc. We left and proceeded to do what was suggested and came back to encounter the same situation but worse as this visit our time was wasted as I was nothing but forthright with the salesman I spoke with before coming back in. Unfortunately, out of the 4 dealerships we visited this experience was the worst. I am not going to mention names, however, I do and will remember these individuals. This review is not to deter buyers, it is for those who have had a similar experience to know they are not alone, you do have options, and you will find what you need with an individual who will treat you with equality, honesty, and respect.

Their service department is the best! Fast, friendly, courteous and clean. I have had nothing but wonderful experiences at this dealership, from buying my vehicle to financing it to service.

Wow! Great experience for me. I am satisfied with my Rio! Randy & Ben worked with me, didnt feel pressured. Go, Premier Kia of Lufkin. Had been to several place & decided to go with team Kia of Lufkin.