I love Brookshires; dont get me wrong but, they had nothing I was looking for . They really needed to restock. Seriously, I think they might need to put up an HIRING sign. I mean the ones that were there barely wanted to help me find what I was looking for. And was more so just trying to get me out of their hair. This particular Brookshires was on Chestnut Dr. Now I hardly ever go there. But, the one on Frank St didnt have what I was looking for so I went Chestnut Dr and ended up disappointed and a little ticked. But, to settle that I know my place there. Ill stick with Frank St. They have the kindest employees there.
We stopped in to run our truck thru the car wash... The payment was taken but the car wash was having a bad day and not working. The nice guy at the customer service area refunded our money... Quick, easy, and painless! 👍👍
This is one of the best stores i could shop people r always kind keep up the good work
Shout-out to Robert for being so helpful. 10/10
Why are the brookshire brothers stores all different prices in the same ciry...and why is it if you purchase a money order from the store you cant cash it in the store??????????????
I shop here all the time. It is near where I live, very convenient.
Prices too high. Convenient.
Its brookshires, I get it, it doesnt have everything but still quite disappointing, has an odd smell but I still do there when I need a few small things.
They dont have the bakery cookies I like all the other BB do
Great place. Good service, plenty of easy parking
Great selection of different items.
Got sick from the deli food; chicken spaghetti.
Nice clean store
Lots of goods that are not available elsewhere in town but a bit overpriced. Good specials, though.
Awesome as always. Found everything we needed.
Quick but pricey on some items
Great place to shop
Lunch counter was clean and well stocked. All the employees were helpful. I love this location.
Beware, I call to get a fresh 8 piece of chicken, once again they give me the old stuff. I am so tired of getting ripped off here. Clearly its fine with the managers since I have brought this to there attention EVERY time it has happened to me. Hey Brookshire Brothers, I call because Im tired of fried chicken jerky to begin with. 😞
Always clean and shiney, friendly employes.
Brookshire Brothers is always a nice, friendly place to shop and they have a great selection as well.
Their deli is excellent. They stock Renfroes sausage. Their produce is top of the line.
Had what I wanted, some prices were a little high
Nice store, friendly cashiers
Bought some ground beef that was so greasy threw half of it in the trash.
Clean and well stocked
Bought so called 80/20 ground beef, but when cooked its greasy as the regular... must have been repackage and labeled 80/20
Brookshire Brothers is an East Texas tradition and has some of the best service in town.
Went in to get something to eat
Everything was A1 to the customer service to the place being neat.
Wish yall sold sushi.. my favorite lunch item but I have to drive to Frank st to get it
It has a great atmosphere. Food is similar to a place in San Francisco I loved.
Over priced rip off store with a nasty witch in the pharmacy.You can find water to give away, but dont have any on your shelves??
Favorite shopping place
Nice produce and deli department! Everything else was standard fare...
Nice store with friendly employees. Some of the produce is a little lacking but everything else is great.
Gaslight Brookshire Brothers is the best! This one has fresh sushi! Made on the spot.. fresh and is comparable to any restaurant!
People just happyVery cool
Great experience. The employees were very helpful and it was very clean. Great job guys and galls!!
Once again brookshires employees treated me disrespectfully and childishly and combative I just left the tobacco barn, after asking an employee why I had to stand around and wait for service while she was sitting in a chair on her cellphone. The girl totally ignored me and another employee said she couldnt use the register. I asked why she couldnt tell me that herself, and she continues to ignore me, and the other employee said she had her earphones on. Then, the girl on the phone says, Im not in the clock. Wow, there were three employees in the tobacco barn, and two could not wait on me I said it doesnt look good to play on your phone while someone is waiting and they continued to make excuses and treat me like some second class citizen. I worked for brookshires for 4 years and would have never dreamed of talking to someone like that. I saw so many people fired for much less. You can make excuses all you want, but no one should stand at the counter waiting to be checked out while an employee sits in a chair in front of your face tapping on their cell phone
Great company with great people. Friendly employees are a staple here, a smile on every face. The best fried chicken in town with the best customer service bar none! Cant go wrong!
They always have everything Im looking for.
Kinda frustrated, 2 checkers working, 16 people in line, one computer hangs up, managers walking around could care less. I cant understand why when you have that many people in line, you will not open another register. Never expected BB to be going like Walmart. I suspect some of the Brookshire Brothers would be livid!
Store is great, but some of the younger staff had bad attitudes and seemed to have an arrogant manner about them. it wont stop me from shopping there in any way at all. store is clean and as organized as a grocery store should be.
Brookshire s always has what Im shopping for. Quality is great.
Excellent service
I love brookshire brother stores
Met all of my needs, good customer service. Good job Brookshire.
I ordered my 99 year old Grandmother a cake from the Bakery manager Melinda, I showed her a picture how I wanted the cake decorated she said ok no problem. I picked the cake up today it was not how I wanted it decorated at all. I wish I could upload a picture of what I wanted and what I got .Grandmas name was even spelled wrong
I give 4 vs 3 stars because it is a very neat and clean store that is easy to shop at without a crowd or cramped spaces. However, selection and prices might need a little improvement. Also, I can not forget to give thanks to one of the managers for a very good complimentary breakfast.
Today (6-28-2016) my husband and I decided to get an order of chicken from here. We got the meal deal which was a simple 12 pc. with Hawaiian roles and a gallon of Milos sweet tea. I was informed that I had to go to the back of the store to get the tea, no problem. When I got there, the Milos tea was empty. (I feel they should check it and keep it stocked if it is part of a popular meal deal as I met a man getting the same thing we ordered and he did not get his tea either) When I told the woman behind the deli counter, she was very friendly and went and told the office for me. However, the manager was not very friendly. She seemed quiet annoyed that I wanted the tea that came with the deal THEY are advertising! I literally stood at the office counter for about 15 minutes for something so simple as tea! They didnt even know how much the tea cost! We get our food home and it tastes awful! The okra tasted like it literally had been sitting there since lunch and judging by how the manager was running the store, Im assuming it was...My husband enjoys their chicken from time to time, but we will not be back for this old and stale chicken. I dont like to post bad reviews, but we were extremely disappointed in the food and I was disappointed with how I was treated when it was their mistake.
Nice store, prices a little high
Ok
Clean location. Staff is helpful and friendly. Well stocked. Convenient for a quick stop or full grocery shopping. Large parking lot
I like the Brookshire Brothers on Chestnut because it has small town store feel. I get to see many of the same faces week after week. They are friendly and generally know where things are located in the store.
Great crew wonderful super market Mr. McBride runs an awesome fresh market.
Always friendly staff. Love the breakfast menu
Love thier chicken
They Didnt have Stew Mix
Cleanest store anywhere around.
My store great people
Too pricey.....good variety, healthy, produce lacks conciouse decisions regarding local advantages.....and always over or under ripe..we can ripen most at home....hope they donate... to people trying there best ( a few...) Who need the nutrition
Such a wide variety of wines
Good selections and one of the best managers in the whole organization of brookshire Brothers for those dont know its Doug Everett
Full service grocery store. We found everything we were looking for quickly.
Buy the drinks in the tobacco barn
First off let me start off by saying this this store smells amazing,
Clean and organized easy to find what you need
Good place to go if you just forgot a few things
It was fine
Close. I like to shop there. They have a lot of brands I like.
Not enough help. The checker was very nice
Great experience. Very helpful staff. Just couldnt find everything and they didnt have everything I wanted.
Fast place to pickup items you need to complete a meal
Excellent employees are their strong point. Produce is weak. Meat is strong
I like this store things are easy to find
Brookshire bros. is like going into convenience store to buy groceries. Too, they dont carry a wide variety of anything.
Good selection. Excellent meat department. Expensive and most staff not helpful. Poor produce department -- rotting, moldy and overpriced.
The store was clean and tidy, the prices were a bit elevated but, good for the amount of products. I will return.
Its decent as grocery stores go. Its the middle tier of the brookshires in Lufkin. I usually go there if I need something and dont really feel like waiting since its rare theres much of a wait.
Dont care what any one says, this is the best fried chicken in town. Enjoy ! .
No good for nothing
I love Brookshires but the Chestnut location doesnt always have the freshest produce.
(5-12-19)My husband bought me flowers and a dozen chocolate covered strawberries for Mothers day, i ate 2 then i kept them in the refrigerator overnight got off work at 12 the next day i ate 2 more... then i realized they had mold all over them and under the chocolate.this did not happen over night! .. the expiration date is today 5-13-19.. i got very disappointed, but i did NOT show any attitude when going back to store, im eight months pregnant and defiantly do not want to eat mold! I brought them back to the store and they wanted to give me only half of my money back, but i just wanted strawberries..😐 the lady manager and the bakery lady kept telling me that i should have kept them cold.which i did!!. My husband did not buy them cold they were on a table in the middle of the store!mabyethey should have kept them cold!!I ate two of them the stayed in my refrigerator until i got them out to eat more the very next day, i did get them to make me fresh ones but i felt like i was being called a lier the entire time... i did not appreciate that at all, also i did not even get an apology for them selling me MOLD on my strawberries!!😣😣😣😣😣😣😣😣😣😣😣😣😣😣🙁🙁
My very first visit today. The staff were all friendly but that is about where it stops as far as this store. I realize now that I must have a shoppers card to get some of their sale items however, the online site says that I needed to enroll at a kiosk in the store...well...no kiosk anywhere in this store ! (Kroger can sign you up immediately for their fuel points and savings.) I had to cross many items off of my list because I would not qualify for the sale price and their regular price was way more than other stores. Their brand of cottage cheese was expired so I did not get it.i found several meat and dairy items that were out of date. Not sure I want a saving card from here. I do not have time to police the dates on every one of my items. I will try another location and see if it is any better.
Very nice personnel, and great sales. The deli is also great!
It was great...big selection of wine and they steam shrimp.
Lufkin Texas Brookshire Brothers is an above average market with good food and produce selections and clean market. Their organic selection is limited...but growing.
This is my go to store, they have great sales and all of the Employees are very nice and respectable.
Always neat and clean, at least as far as I can see.Quick in and out.
Really good sales this week or I couldnt shop here
The pharmacy is the best
Store 85 best place to grocery shop
Very nice employees well stocked!
Always a friendly and CLEAN store
Seldom go there.
Again Greyhound bus company is ok if you want to be behind your entire time with them, and rushed to get your bags and run to your next connection. And lets not forget, pacted in like sardines.