Worst possible customer service, the large guy that runs this location is by far the rudest person I have ever dealt with in my entire life. 10 out of 10 DON’T RECOMMEND!

Not very busy. By far the cleanest shop of all of them.

Great shop. Called recently and they got me in same day. Was in and out in less than an hour.

Tim was polite and accommodating. They installed 4 tires I had purchased elsewhere and replaced a couple lug nuts. It took about 1.5 hours, but two of the lug nuts were junk so its understandable. All in all they did a good job in a fair amount of time and the pricing was fair. It was helpful that they dont take appointments and go on a first come first serve basis. As every other tire installer was booked out at least a week.

I am very impressed with the service I received from Broadway tire. I actually booked an appointment at the wrong location due to the fact I did not know they have so many stores now. They brought in the tires I was looking for as well as a second set so I could compare them. I really like how the truck turned out and appreciate Tims efforts to help me get the tires I wanted. Very friendly and positive staff at both locations.I would have gone to my other tire place except for the positive customer oriented approach that Tim had caught me off guard.Fast quality service.I will go back for sure.Eastside ask for Tim

So helpful . Went out the way to fix a flat in a desperate need ! Friendly fast and they even were short handed ! You don’t get service like this ! Made my awesome not awesome week better !

Employee on the phone was very polite when we first called. We got to the parking lot and one of the employees was very nice and directed us to the building. We entered the building and the employee was insanely rude. He was an older man with glasses named Tim. Tim was telling instantly, picked up a phone call while talking to us and started yelling at that customer. We left after being quoted the amount and they never called when the car was complete. We were walking around in the cold and had expected them to call when they were finished. When we went back in the building, Tim was yelling at another customer. There were also employees in the back yelling and fighting. So customer service is completely hit or miss. At least the car is fixed.

Fast service! Great customer service. Got my car in for a repair that was supposed to take a full day (suspension replacement, oil change, and tire rotation), and potentially overnight and they had it fixed in just under 4 hours. A little pricier than some other places I had considered, but Im confident in the quality of work and kind people who work there. Totally recommend. Ive been a regular customer for 3 years, and they will continue to get my service as long as they maintain this level of quality experience.

Their Groupon deal is a great price for 2 oil changes, 2 tire rotations, and a wheel rebalance. Staff seems friendly and does a pretty quick job. They dont take appointments and have limited hours on the weekends is the only reason for removing a star.

First come first serve. Quality work, price. Desk man literally ran to his guys in the garage after I made an additional request for repair on my car and you just dont get that sorta service very often anywhere

Fast, professional service completed quickly for the price I was quoted. I highly reccomend them. Just show up early because it is first come, first served.

Troy was awesome! I took my truck for an oil change to Metro Ford and they told me my CV Axles were busted and quoted $2000 for a repair. I don’t have that kind of money. Also went to 6 shops in town, Firestone, Midas, Comstock, Roadway, Goodyear, Discount Tire and finally here to get my new tires mounted on my 20” offset rims. Troy said no problem. Literally the best experience ever. You guys got a customer for life!

Always great service here

Never again. Took advantage of my 63 yr old Mother. NEVER AGAIN. $18 for a valve cap??? Smfh. Should be ashamed...

They dont keep their word. Change what they said to their advantage.

I took my truck in for two new front tires and an alignment. I was told that I needed additional work and when I was skeptical, the technician showed me how my tires wobbled when lifted off the ground so I understood. The work was done quickly. Two front wheel hubs, front tires, and an alignment in less than 4 hours. The work was ACTUALLY done. I verified this and could see the new wheel hubs and paperwork for the alignment. This shop won’t tell you what you need, charge you for it and not do it. They actually do the work. Highly recommended.

Have never had a bad experience at Broadway Tire! True professionals and very trustworthy! I wouldnt recommend going anywhere else in the Madison area!

Okay so... they were very friendly and I appreciated what I *believe* they did for me, which was patch a hole in an extremely under-inflated tire. Things were good for the rest of the winter. However, a few months later my pressure sensor light came on again, and I could not find anything wrong. Two additional mechanics have since said that the sensor must be dying because there is nothing wrong with my tire pressure. I assume this is because of my sweet patch—however—one of these mechanics looked for the patch in the tire and says they have no clue what Broadway must have done because they can’t find it. Maybe they are just petty cross town rivals or maybe I got owned for $40? Sharing here in case anyone notices a pattern.

Was in and out in 45 minutes, cheapest place for a mount and balance of my trucks tires.

This place is Great! Take our Employee Trucks there for everything from Oil Changes, Tire Rotation, Plug in Tires, Alignment. Would Recommend to anyone looking to get their services!

This is such a great auto and tire shop! I have been here to get a valve stem replaced and oil change. My service has never taken over an hour and Im happy with how my car operates after work has been done.The best reason to support this business is because its LOCAL! Thanks guys! Your service and staff always impresses me.

I called these fellas 90 minutes before their posted closing hours for the day. I asked if I could burn in there in 30 minutes, would they swap two snow tires off for my regulars (needed to be put on the rims) and also do an oil change. I felt the fella on the phone doing the time/math and not feeling too optimistic. I really needed (okay wanted!) this work done and in true style to myself, I like to push things til the last possible time frame. But I digress. Fast forward 37 minutes later, I arrive and tell counter fella Hey I made it!. He says Oh, well I took someone else in the meantime.. Ok karma you got me Im thinking, but Im still miffed cuz I just literally hauled ass from Defo. So I says to the guy, Guy? (I didnt really say the guy part) Soooo we cant do it today, do I make an appointment for later? He says, naw, we can getchya done now. I coulda hugged him. So very long story short: These guys were extremely accommodating to a semi entitled but still very courteous filly in want/need. The price was spot on. I dont know how much it should have cost but I can tell you it was both cheaper than at the quickie one stop oil change place I usually hit up, and cheaper than getting my snow tires put on at a different shop. I think I have found my new peoples people!

Rolled up with a completely flat tire. Work to patch/repair was $20 and it took 30 minutes to wait. Honestly these guys were great!

Tim is straight shooter. I do a lot of my own work, when I have time. Otherwise Tim takes care of me. ‼️

Went there to get a used tire put on and it was a great experience! I came right after they opened and they got me in right away! Which is awesome for a Saturday! I will definitely recommend Broadway Tire and I will be back. Thanks for the great, fast service!

First, I went to the one off Monona and they were very busy. They called the Madison store for me to see if I could get a tire on today, so that was super awesome of them! When I got to the one in Madison there was only one person waiting. The gentleman at the front desk was super friendly and gave me some helpful tips in case I needed to use my spare again. The mechanic worked fast too! I was there for, like, 20 minutes and also got an oil change. Being a woman, I feel like I get taken advantage of a lot, but I didnt feel that way here. Ill definitely be coming back and recommending them to others!

Dont have good service at all

I chose Broadway tire because of their excellent reviews and their service did not disappoint! Their staff are incredibly friendly and recommended a very affordable tire that performed well when driving home in a blizzard. Its such a relief to find a place that I feel like I can trust.

The guy that greeted me was not customer friendly. He acted like I didnt belong there or I was there for something free. When I asked for tires for my BMW, he seem happy to tell me no tires. I wont be going back. And I heard good things about this place.

This review shouldve been written last month. If you want to find a trustworthy shop that isnt interested in taking you for the proverbial ride, take your car into Broadway Tire & Auto. Before I went here another place told me there was a problem with my alternator. Turns out all I needed was a new battery. Needless to say, I will return. Courteous and professional service, highly recommend!

Amazing service! I drove to another tire store that was supposed to close at 12:30 on Saturday and when I got there at 11:45 they were closed! So, in distress and in need of 2 new tires, I called Broadway (which closes at 12) and Jeff said he would wait for me to get there! I arrived and he was so nice, and not bothered at all that I was making him stay later than he should. He replaced my two tires with two NEW one (for an awesome price mind you) and sent me on my way in less than 30 minutes. This place rocks and I will be sure to head back there for all my auto needs!

Great service, and great price cant ask for more! Ive been here twice now for tires.

Good place to get your cars fixed and serviced. Offered a ride when I dropped off my cars. They always made sure that the car was fixed right and prices are fair to what you would expect to pay. On an inspection of one of my cars, they found parts that didnt need replacement and only fixed what needed fixing, saving me money.

Fast friendly service, bought two new tires and was in and out in about an hour even though they had to order them from the warehouse. Great guys!

I was there to get my tire changed and they went to do a courtesy check of my air filter, broke my hood latch. They said nothing to me about it. I know it was them due to just having a new hood latch/cable repaired. Was just fine before my tire was to be repaired. There was no reason for them to even go under my hood for a tire change. Now Im my car is in my driveway with a hood that wont close. If you break something you need to let the owner of the auto know. Thankfully Im at home and not stuck somewhere else.

I have bought several sets of used tires from their old Broadway location and since the family vehicle this winter is rear wheel i knew where I was going for a new set of snow tires. These guys always have the best prices and best selection of affordable quality tires. A set of 4 general arctic tires mounted and balanced for 500 after tax is better than a lot of places with their buy three get one free deals on same/worse tires.As Im signing to pay it turns out the guy who had been helping me is a neighbor from up the street. What was cool was he treated me like a neighbor before we even figured that out.I will definitely return and recommend anyone on this side of town at least give them a call before they make a tire purchase somewhere else.**UPDATE**7/21/06 - My jaw dropped when I went to pay for my wheel bearing. I was expecting to pay $50 more. Thanks Jeff!

Assuming these positive reviews are fakes. Taking my car in for the sixth time in the last month. Spent over $3,000, and every time I bring it in they claim its another issue and charge me another $200. My car seems worse off than the first time I took it to them. Never had a problem with a car mechanic previously, if zero star was an option that would be my rating based on my experience.

Got a flat right before they closed but they were happy to help us out! Even had a sucker and toys to keep the kid happy while we waited! Definitely go use them for your next auto needs.

These guys were great -- they quickly located a nail in my tire and repaired it in under 5 minutes for only $18. As a woman without much car expertise I really appreciate their honest and welcoming attitude and would absolutely use them again.

I got a nail in my tire. Saw the reviews and gave them a shot. Great people, quick work, reasonable prices. Would recommend. They have a new loyal customer.

After a few poor experiences with independently owned tire shops in the past, I was reluctant to try another. This place didnt have all that many reviews and I am usually a bit leery of anything that seems too good or cheap to be true, but I went here on a whim. As it turns out, this is a really great place to go!We were helped by a couple of guys that had a good dynamic. Both were really down to earth and fairly personable. Our service was speedy and I dont think you could beat the prices. I would recommend Broadway Tires East to anyone looking for nice service without the frills.

These guys rule. Top notch service, friendly staff, fast work. They go above and beyond to ensure their customers get exactly what they want. I will gladly take any future tire work to them.

My tire pressure was dropping rapidly and needed a new tire. Every place else was booked but these guys told me to come over on a Friday evening. Told me it was only a patch job! Money saver and great team

While the service for my oil change was quick, it was also of low quality. As a result, I am not going back to this business, and I would definitely not recommend it to anyone I know. 20 miles after the oil change, I checked the pressure on my tires . . . the fronts were 21 and 26 PSI, while the backs were 24 and 26 PSI (note, the recommended specs are 30 fronts, 35 backs). None of the tires were/are flat, and I’ve had no other problems with the tires since visiting a different shop. This disappointing experience showed me that the service at Broadway Tire is unreliable at best. They should remove Tire from their name, because they 100% miss the mark on tires. I would give a 2/5, but 1/5 seems more appropriate to counteract all of the fake reviews and reviews from people who have bad work done on their car but don’t know any better.

I needed a tire changed quickly for a long trip I was leaving for. I called Broadway Tire East pulled up, and had used tire put on in under 10 minutes. When I got home, my wife looked at me and said no luck and was floored that I was already done. We talked about great service while my tire was being changed and great service is what I got. I will never go anywhere else for tires.

Had a blowout on interstate. They had a matching tire and I was back on the road in just over an hour!

Great service! Friendly & quick. I will be returning for sure.

Great service. Tim was able to fit me in right away and was honest and fair with pricing. I will go here again.

Awesome service! I showed up with a flat 30 minutes before closing time on a Friday and they had me patched up in 5 minutes. Great service at a great price.

These guys fix me up with four new tires at a pretty decent price.

My experience was great. I have read the reviews & I was skeptical but every encounter is unique as we all are I came in initially to have a counter weight added to a tire to correct what I assumed was a balancing issue, but I was wrong Tims team diagnosed the root to my problem & Im now more than satisfied my steering wheel no longer does the Bachata.

Decided to buy their Groupon package for a decent price for an Oil change and also wheel maintenance. Wanted to go early in the morning right as it opened at 8am so I didnt have to wait. When I got there at 7:50, I knew that it wasnt opened still so I waited in my car. At 8:05, I went to go check if it was opened and it seemed that it was still closed. I waited till 8:30 am and the technicians apologized to me saying that they dont know where their manager is and that they are not able to get inside. Wasnt able to get inside until 9am when the manager arrived. Bummer that I had to wait an hour just to get inside. Great and sincere Technicans though. They apologized to me (even though it wasnt there fault) and worked on my car for only 30 minutes. Great service and no communication between the manager and his workers.EDIT: New Manager is rude and even worse than before.

Great service, reasonable prices, and will not charge you for unecesary work! This is definitely going to be my first choice whenever I have car issues.

The guy that helped me was hilarious! Great, speedy service!

Tim was incredibly helpful! Would highly recommend.

Very poor service they don’t care about nothing

Well they good good service but you have to wait in line ......to fix your used tire cost 25.00 with balances and patch kite

Great, quick service. The guys there are very honest and the prices for the services are not too expensive (especially if you get the Groupon).

No patience to inexperienced people. Unprofessional (they cannot turn my oil change light off even if I went back twice... I end up checking it out on-line and fixed on my own)

$20 tire patch, no hassles

Great, fast service. My go to for tire repair.

Has done a great job so far working on our vehicles and at a reasonable price.

Quick friendly service for a tire repair. [Isaac you the man]

Very friendly..life savers ..fastest experience I have ever had dealing with tires.. Try here first

These guys will rob you. They are crooks and do not back their work or product!! I got tires from them in March 24th 2016 and by May 17th 2016 they were junk. The tires I had on my car were better than the ones they sold me. They will not replace the tires and they will not give me my money back. DO NOT USE THEM FOR ANYTHING!!!!

Good price, fast service always my first stop for tires

Very Superb Service..fast and efficient!!

I arrived a few minutes before 8am (open) and the manager, Tim, was already taking customers. I purchased a Groupon for my services and he quickly put my info in the computer, set up my care car deals login and showed me exactly how to use it. Incredibly nice guy and great to talk to. So far, this has been a great experience and I will continue to use this location after my Groupon has been used up. I cant speak for the other locations, but this one is a winner.*update*7/25/18I’ve long since used up my Groupon, but I’m still going to this location. Still has the same great service as the first time and even without the Groupon they are well priced. Zero complaints.

Bad service, nobody at the front desk, the mechanic came in the front looked right at me and just walked back in the shop not saying anything, this place needs to hire better quality, the guy looked like a drug addicted bum as well.

I love Broadway Tires, they are a God Sent, In and Out within an hour, Now Where they do that at? BROADWAY!!!! thats where!

I called this morning to get a guess on how much it would cost to have my car fixed and the guy that answered the phone was quite rude. This is the second time I have called and asked for a guesstimate and was told $800 for something on my car. Kinda ridiculous when I was diagnosed and parts + labor ended up being less than half that.

I received great work on my car with great service at Broadway tires in Madison

I called this morning and come to Broadway right after, service was fantastic

Reasonable and efficient

Reasonable prices with fast service

Very pleasant experience, very nice guy !

Best 5 dollar gyro in town

Good work and they stand by it.

First time going to this place. My car takes synthetic oil so I had a coupon for some money off and with the discount it costed I believe $59 which was suppose to include filling up wiper fluids, etc. Which, of course they didnt fill any of my fluids up. Very disappointing and will not be coming back. Very expensive and do a poor job.

Great price on tires.

Don’t ever get your car fix just get tires

Awesome service! Very professional!!

Got my oil changed with a Groupon and the guys where friendly. They didnt require a appointment and it took about an hour.

Wouldn’t go anywhere else!

They are helpful!

He went out of his way to help us

I called their number and it rang twice but no one answered, they also dont use email to handle new hires, what is this the stone age?

Horrible service!!!!! Don’t go there!!!

It was good.

Great service.

Just not satisfied.

Bad

The staff was very friendly